I can honestly say that throughout the entire process, from the point of having our property valued to the day we exchanged, Tony and his team at Fenn Wright Manningtree branch were incredible. The customer service we received was brilliant and they really took time to understand our personal needs, thoughts and feelings at all times, which was invaluable since this is such an emotional experience. Communication was smooth and consistent, queries resolved in the shortest of times, actions taken when appropriate - at times going above and beyond their remit by taking care of enquiries another estate agent in the chain regularly failed to. They also communicated extremely well with our solicitor and that of our buyers and our seller. I felt supported at all times throughout the buying and selling process and confident that when they said they would do something it would happen; and any time we had a query or issue we were able to speak to any person at the Manningtree branch in order to get assistance or advice, not just the one person managing our 'account'. I can honestly say that I would not consider using another estate agent. Thank you to Tony and the team.
Tried purchasing a house via them but very poor communication, don't reply to emails and requested a viewing twice. Both times ignored. Surprised if they even hit their sales targets as they obviously don't need the business....
Essex and Suffolk Office, 2 The Lane, High Street, Manningtree
A truly fantastic service from Darryl and the team. I have never been so willing to pay my estate agent fees. Darryl earned every penny (twice over).
I wouldn't normally do reviews like this but wanted to share our experience and recommend others to take advantage of this excellent company.
I brought Darryl on board after a week of frustration with a different agent. My previous agent had messed me around for a week in their efforts to produce a very mediocre set of sales particulars. I invited Darryl around and he demonstrated that he had an eye for detail and managed to produce first class sales particulars with stunning photos, 100% correct on first draft.
He found a large number of prospective buyers and bent over backwards to accommodate viewings if we were unable to do them. I had total confidence in his ability to showcase our home.
Darryl hard work paid off and we found a buyer and agreed a great price. This is where Darryl really came into his own. His efforts after sale were much appreciated and were in stark contrast to the efforts of other agents in the chain and other agents I've dealt with in the past. He was always available to get the updates I wanted and to help push things along as required. He does so well to juggle all of the people he is dealing with and make you confident that your own situation is important to him.
I've already recommend Darryl to a family member and wouldn't hesitate to recommend him to others.
If you are looking for a great agent, then look no further. You will not be disappointed.
It's difficult to put into words just how much time, support, understanding and advice Darryl and his colleagues at Essex Country and Village Homes have put into our sale and purchase!! Darryl is for us a rare find these days in the world of estate agency as his passion,dedication and genuine kindness really do shine through every step of the way, making you feel like you truly have an Estate Agent working with you. We couldn't recommend Darryl and his colleagues enough. In fact we feel Essex and Country Homes is best there is!
Thank you so so much again
Rebecca and Colin