From initial contact through to collection of keys we received excellent service from anyone that we delt with in branch. We were always kept up to date with proceedings in a very professional but also very friendly manner. Thanks for all your help.
Communication has been poor as wanted a answer to an offer place 6 days ago. Got a response after 5 days to say owner cannot be reached. Today the price has been reduced but I haven’t been contacted. Worst agent I have used. Keep away.
Thoroughly recommend the use of Reeds Rains, Eccleshall. The Manager Nicola-Jane Dyson gets the job done and achieved the sale price I was looking for and also has great knowledge of the area. Ably supported by Louise and James who were both efficient, courteous and helpful. Thank you all for your help.
If its normal to have to chase time and time again to get simple queries answered then yes service is OK.
If waiting 2 weeks for a response initiated by Reeds Rains that was promised in a couple of days then again yes service is ..... even though the reply never actually came through.
Out of office notifications not used by managerial staff yet holiday and time off excuses used.
Initial database extracts are not qualified when they are flashed in front of you as a "this is what our national database holds" once qualified 22 hot to trot becomes 1.
HUGE kickbacks given to the offices if you use their recommended law firms etc - check the fine print, all above board but higher than average amounts.
Unfortunately having James in the business doesn't make up for the other back office failings
Warning do not use, dont turn up when stated do call to let you know there running late and thats the actaul owner. Staff dont get i feel sorry foe the customers that are actually trying to sell their house..
We were first time buyers looking for a property in the Whitchurch area and AJ Reid could not have been more helpful or attentive. They were in contact with us on a regular basis when offers were pending on properties and emailed when appropriate houses came on the Market. Often they would contact us before a brochure had even been made. Highly Recommended their service.
Thanks so much for all your help selling our house. Nothing was too much trouble, always approachable and friendly. Great advice, all round professionals would recommend to anyone who would like to sell or buy their home.