29th Dec 2023 (13 weeks ago)
I was gonna put the year in this flat behind me but I didn't wanna leave this year without posting this review.
My flatmate and I moved into an unclean flat - spiders in cupboards, dust, cobwebs, mould, damp, when my mum mopped the floor, the water was black. They had the audacity to tell us the flat had been cleaned upon arrival when that was far from the truth. Imagine having to do a deep clean of a flat to be able to move in properly. We had an inefficient boiler for months which was 30+ years old and did not heat up the flat. The boiler only got changed after months of telling them and even then, we still had to suffer in a crazily cold flat during winter - we spent hours and hours, even unnecessary all-nighters at the library because it was warmer there than being at the flat. We could see our own breath in the property!!! We did not have a monoxide detector for months which we had to mention. And rising damp began to form which was beyond our control (which we also didn’t receive compensation for) and when I had told them about it, they didn’t even rectify the situation - I still came back to the same problem when I stayed at the flat again for my graduation. These aren’t even half of the problems we faced.
Overall, the communication wasn’t the best and they required constant calls and emails from us to rectify any issues. They seemed more bothered about hounding us down for rent payments than actually fixing the problems.
Upon moving out, we cleaned the flat from top to bottom on two different occasions as we moved out at separate times, only to be met with a cleaning charge? This was the final straw for us as they had some nerve to do that after everything they had put us through. We asked for a cleaning invoice as evidence and it just looked like something they whipped up themselves. Spelling errors, capital letters in the wrong places. The document did not even look legit. But regardless, the joy I felt moving out because it seriously impacted my mental health. I don’t even know how I got through my final year with how uncomfortable I felt living there.
I cannot tell you the year we endured because we would be here all day. And if anyone has moved into the flat we were in, good luck. I’m not sure if they’ve made any serious changes to the flat since we moved out but during our time, my flatmate and I had to fight so hard for many repairs and changes so if you have anyone to thank, it should be us. We deserved some kind of compensation because it puzzles me how they allowed us to pay full rent for that joke of a flat. Wasn’t worth our time or money.... Read more