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- John Francis - Milford Haven
John Francis - Milford Haven
Opens tomorrow at 9:00am
68 Charles Street, SA73 2HE
John Francis boasts a legacy of over 150 years that extends across a large network in West Wales. We understand the complexities of the property market and are here to provide support every step of the way. Our town centre branches are interconnected, ensuring wide-ranging promotion of your property.
Opening hours
- Monday 9:00am - 5:30pm
- Tuesday 9:00am - 5:30pm
- Wednesday 9:00am - 5:30pm
- Thursday 9:00am - 5:30pm
- Friday 9:00am - 5:30pm
- Saturday 9:00am - 1:00pm
- Sunday Closed
View all details
John Francis - Milford Haven Reviews (45)
Have you used this agent?
87%
0%
0%
0%
13%
All (45)
Seller (14)
Buyer (14)
Landlord (0)
Tenant (0)
General (17)
J Gregg
We have been searching for our new home in Wales for 6 months. We've come across a few different estate agents. Some ok, some not so and some excellent. John Francis falls into the excellent category. I first dealt with Shannon when she helped us with a viewing in Haverford West. Unfortunately the property wasn't suitable. Fast forward some.months and Shannon was there again when we viewed the house we are now hoping to buy
She is so kind, professional, accommodating and was genuinely thrilled we'd found the one. If you want professional, personal aervice with people who genuinely care then choose John Francis.
Thankyou Shannon.
22nd Apr 2025 (11 weeks ago)
B George
John Francis Milford Haven have been absolutely brilliant!
Going above and beyond helping me and my partner with the purchasing of our first home.
They helped us out multiple times throughout the entire process, keeping constant communication, carefully explaining each stage to us.
They were brilliant with answering our questions, and more then happy to sit down with us to explain anything we did not quite understand in detail.
Thanks to them, getting out first home has been a positive and memorable experience!
I could not recommend them more!
It was an absolute pleasure to work with them on the purchase of my property, and if in the future we ever choose to move again, we will be going straight back to them!
?????!
Buyer
15th Apr 2025 (12 weeks ago)
Anonymous Home Buyer
Emily was everything we needed from an estate agent and more.
Her in depth knowledge of the property was impressive with back ground information that was key to our choice of purchase.
We moved from Kent to Milford haven with little to no knowledge of the local area.
Emily guided us for all the local amenities our family needed from colleges to employment near by.
making Milford haven our perfect choice to settle.
The sale was a challenging transition with the property vendor and our own sale.
Emily kept every process running with good communication and keeping us up to date.
Always remaining calm when ever problems arose.
The greatest challenge was moving our belongings in after exchange until we could eventually move in after completion.
Given the distance we had to move and small timeslot with which to move our belongings in.
Emily was on hand at every step, even providing access when on her annual leave.
Truly a credit to John Frances and our personal choice For if we or our friends or relatives need an estate agent.
Buyer
17th Dec 2024 (6 mo. ago)
K Swales
Milford Haven office : I had contact with every member of staff at the branch and cannot stress enough how proactive, professional and downright pleasant they all were from day 1 to the final day in the selling process. I would certainly use them again.
Seller
24th Oct 2024 (8 mo. ago)
B Barnard
Jake was extremely helpful when buying our first home. He always updated us and responded promptly, even with my many emails. Jake was always friendly and efficient, we are thankful for all of Jake’s help. Thank you!!
Buyer
12th Aug 2024 (10 mo. ago)
S Evans
What an amazing team! I found Jake and the team highly professional and helpful in every aspect of the sale of my house and they even supported me through buying my new house even though it was not on with them, Jake kept me sane when dealing with problems with other estate agents and solicitors. If it wasn't for Jake I think I would have been very stressed. The team were always available, open and answered any queries, constantly keeping me up to date with weekly phone calls and check ins. I would strongly recommend this team to anyone thinking of buying or selling as I couldn't fault them. 5 Stars!!!!!
Seller
8th Aug 2024 (11 mo. ago)
J Stephens
Very easy and professional to deal with..answered all our queries very quickly
27th Jun 2024 (1 year ago)
A wilson
Thank you John Francis for helping us purchase our ideal home. Georgina, jake and the rest of the team always replied promptly to any queries we had, were friendly and professional throughout. Once again thank you.
Buyer
16th May 2024 (1 year ago)
A Wells
Both Chloe and Georgina were very professional and friendly and provided a great service in helping us sell our property. I would highly recommend their services to others
Seller
15th May 2024 (1 year ago)
M Lynn
Jake is perhaps the most efficient, helpful, most friendly estate agent I've dealt with. From the time I made contact about a house, to being shown the house, then through the offer and purchase process, and finally up to the point of picking up the keys, Jake has remained consistently very prompt in responding to my queries and chasing matters for me. Thank you Jake. You've made a very positive impression on us. Much appreciated.
Buyer
1st May 2024 (1 year ago)
Chris
I highly recommend the staff at John Francis if your looking to sell your property, or buy. As a seller, I found Chloe to be very professional, punctual and polite and the service they provide is top notch, they go above and beyond. Any further buying or selling will most certainly be done with John Francis
Seller
10th Apr 2024 (1 year ago)
B Bowen
Very disappointing experience all round whilst 'selling' a property!
Seller
10th Apr 2024 (1 year ago)
H Wilson
Chloe Davies came to the property that we had to sell and was very professional friendly explained everything in detail and was understanding about our situation also very helpful with what we had to do next
Thank you Chloe x
Seller
9th Apr 2024 (1 year ago)
D Bowen
Estate agents need to remember to act in the seller's best interests because, ultimately, it is the seller who pays for the service not the buyer.
9th Apr 2024 (1 year ago)
W Elliott
A fantastic experience with John Francis, specifically with Georgina in getting our perfect home. Great service, support and check in throughout too.
Highly recommended!
Buyer
28th Feb 2024 (1 year ago)
P Compton
Good solid company to deal with during a stressful time, responsive to questions and concerns during our selling and purchase. Professional from start to finish, Georgina, Jake and Chloe were exceptional in their roles as well as being a great team. We would not hesitate to use them again.
Seller
23rd Feb 2024 (1 year ago)
E Vaughan
Fabulous experience with John Francis MH, particularly with Jake! Always answered our calls, flexible when viewing properties, and just a genuinely nice guy. Thanks again, Emma & Kyle ????
30th Jan 2024 (1 year ago)
K Allen
Very helpful and efficient staff. Jake was so friendly and helpful and kept me up to date with everything. Any queries big or small were answered very quickly. Also a special mention to Chloe and Georgina - always so friendly and polite. I must say dealings with any of the staff were all positive, it made a stressful process much easier. Thanks everyone
8th Dec 2023 (1 year ago)
C Garton
Very pleased with the fast and friendly service so far. Jake and Chloe have been extremely helpful, giving advice when needed and keeping me updated regularly. Thank you.
20th Oct 2023 (1 year ago)
J Squelch
What a fantastic experience we've had! Jake and Georgina have been amazing to us, we had a very bad experience with a different local company and this was completely different. We went in store and met with Georgina she was so helpful and informative and found us several properties to view. Viewing the properties we met with Jake he was friendly, very knowledgeable and answered all questions we had. Also we spoke with the in-house mortgage advisor Elliott who was also super helpful. All in all a very professional and friendly run estate agency, if we ever look to sell we know straight where we're going!
20th Oct 2023 (1 year ago)
L King
All the staff at John Francis Milford Haven have been amazing. We had a few difficult problems to over come and Georgina and the team helped me through everything. We would highly recommend John Francis in Milford Haven.
18th Oct 2023 (1 year ago)
M Easter
Excellent service, the staff, especially Jake went out of his way to help, answered all our questions ( and there were lots) and provided an honest, professional and 1st class service.
We dealt with a number of companies in the area and am very glad we decided on John Francis.
Well done to everyone involved in finding and securing our dream property.
Andy and Maggie
Buyer
16th Oct 2023 (1 year ago)
K walkden
The experience as a whole has been a very positive one. I showed interest In multiple properties and once I had my enquires, theywere dealt with by the branch manager, Chloe. She took my interest to the vendors of the properties I was interested in and came back with lots of options to view that same day.
Georgina was the agent who showed us round and again this was a pleasant experience. She seemed to know much about each of the vendors, and had a very honest answer to any question we asked her which was very important for us to make our decision. Furthermore the aftercare was thorough which consisted of followup calls / appointment offers and information packs which we could refer to in our own time.
Above all else in our whole buying experience, I would choose john Francis over their competitors every time thanks to how easy they have made the process for us so far. No complaints for their customer service.
30th Sep 2023 (1 year ago)
M Newman
Jake has been excellent in helping us with a property which me and my wife are hoping to purchase soon. 5* service.
Buyer
28th Sep 2023 (1 year ago)
R Hyde
We’ve had a nightmare trying to find a property, but out of all the different agencies we have dealt with, Georgina at John Francis has been the most helpful and professional. We truly feel she listens to us and understands what we are looking for and we would not hesitate to recommend her.
6th Sep 2023 (1 year ago)
A Bateman
The staff in John francis were fantastic, assisting us with the sale of our property, especially as we had no time for viewings etc.
They kept us informed every step of the way, advised of any viewings and assisted with the paperwork side of things.
Would highly recommend
Seller
6th Sep 2023 (1 year ago)
S Williams
Not really impressed.
20th Feb 2023 (2 years ago)
Anonymous Homeseller
On my initial meeting I was assured that JF had cash buyers waiting to purchase properties and mine should sell quickly. This was not the case. In 20 weeks we had 9 viewings of which two were no shows and one was on holiday and after the viewing admitted he just wanted to see what he could get for his money. I asked twice to be let out of the contract to no avail. During this time we had no viewings. I was very disappointed and i would not recommend JF.
Seller
22nd Aug 2022 (2 years ago)
A Nichols-Davies
Just completed on a purchase with John Francis Milford Haven. Lily was very accommodating with our viewings and worked with us to complete quickly. V very professional service. Thankyou
Buyer
6th Jul 2021 (4 years ago)
A Matthews
My partner and I recently bought our first house through John Francis and got the keys yesterday!! Out of the three main people I had to speak to, mortgage advisor, solicitors and John Francis, john Francis was the best and most responsive. They helped so much even though our purchase got a bit mad, but I could always count on them to help throughout the purchase.
Everyone at the agency helped out but thank you especially to Lily and Sam as they worked wonders! Thank you so much ladies ????
Buyer
30th Jun 2021 (4 years ago)
J Loosemore
We recently purchased our home through the John Francis Milford Haven Office and found them to be very friendly, efficient and professional.
Samantha Oaten instantly knew what we were looking for and it was as a result of her suggestion that we found our forever home.
Thank you Samantha for all your help; we are very grateful and highly recommend the team at John Francis.
Buyer
5th Jun 2021 (4 years ago)
R Morgan
Im Not one for posting reviews but in this case i felt i just had to. Sam Oaten really did make our dream come true! we found our forever house on John Francis Website which caused a hugh panic as we had not sold our house at the time. Sam marketed our house quickly and professionally and actually got it sold within just a week making it possible to proceed with purchasing our dream home. Both the sale and purchase went through without any hitches apart from solicitors playing up a bit which was nothing to do with john francis. So! as far as recommending John Francis Milford haven! its a big 100% yes from me. thank you guys your the best.. Roger Morgan.
Seller
5th Jun 2021 (4 years ago)
H Davies
Sam has been efficient, honest and professional every step of the way. I would highly recommend this local business.
4th Jun 2021 (4 years ago)
G Brown
Ryan and the team in the Milford Haven branch were very helpful in steering me to a successful completion, April 2021. From the first viewing in Covid lock-down protocols, through the delayed twists and turns of a potentially stressful purchase, they were knowledgeable, calm and empathetic to both parties. I'm now settled in and the property is everything I'd hoped it would be - so thanks to them for getting me in.
Buyer
4th Jun 2021 (4 years ago)
G Stacey
The whole team at John Francis moved heaven and earth to help us find the perfect property for us (which was a huge challenge considering we were buying from over 200 miles away!!), amazing communication, friendly, patient and super knowledgeable about the surrounding areas.
Would use them to buy or sell in a heartbeat ????????
Buyer
4th Jun 2021 (4 years ago)
M C
One star should say it all.
3rd Jun 2021 (4 years ago)
D King
Never replied to emails. Photographs were dreadful. I took my own and emailed them asking for a change. False promises.
Cancelled my contract with them within the seven working day cooling off period. I explained I wasn't happy with their service. They weren't interested.
2nd Jun 2021 (4 years ago)
J Williams
What an amazing estate agents John Francis Milford Haven are. Cannot fault Ceri Pyart and her team on the way they handled the sale of our property, everything just dealt with complete efficiency. We were kept well informed of progress at all times and they also made the experience of selling our property an exciting time, totally stress free. Also the photographs of the property were absolutely lovely. Thank you to all the Milford Haven team, what a lovely friendly bunch of people to act on our behalf, no hesitation in awarding a five star review.
Seller
29th Mar 2021 (4 years ago)
L Collins
I thought I would write a review to say how helpful Ceri Pyart and her team at John Francis, Milford Haven have been. We chose John Francis because we liked the team and we also felt that they were honest about the value of our property, some estate agents seem to undervalue a property in order to obtain a quick sale but they did not, they were fair. We made the right choice and from beginning to end [and beyond] they have been professional, very reliable and always courteous. I definitely will use John Francis should I decide to move in the future, we made the right choice!
Seller
23rd May 2019 (6 years ago)
T Syme
Excellent service, very helpful, polite and professional staff
8th Nov 2018 (6 years ago)
D Davies
If you require a professional approach to selling or purchasing a property go to the Milford Haven branch and talk to the team, I have purchased from the team and they have an approach which is second to none keep up the good work
Regards
David Davies
Buyer
7th Nov 2018 (6 years ago)
D Giannuzzi
Always very helpful and polite. Any queries were answered and dealt with quickly. All staff are friendly and make you feel at ease.
6th Nov 2018 (6 years ago)
J Evans
Having switched from another agent my property was sold in a reasonable time. Communications were excellent in terms of regularity and truthfulness. That's really all a client wants.
Seller
6th Nov 2018 (6 years ago)
S Swetman
We have sold once & purchased twice with yourselves, you have always looked after us very well ( you know we love you xx )
Seller
6th Nov 2018 (6 years ago)
M fs
excellent customer service and advice
25th Jan 2018 (7 years ago)
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