We went to Savills after a difficult time trying to sell our house with another agent. The difference was astonishing. They were very straightforward, gave good, realistic advice and acted only in our interests. They responded at once to any queries from us and always gave us detailed feedback on viewings - something we had not experienced before. We sold within weeks of changing to them.
Mike Townsend acting as Arbitrator i.e. supposed to be independent. Didn't carry out a thorough conflict check. Didn't inform us when he did find out. Due to the conflict of interest eventually had to stand down. 7 emails and two letters cost £1006.20 inc VAT supposed to be paid by both sides. If he doesn't receive payment then he can refuse to stand down so the case can't carry on. Other side (his colleague's clients) haven't paid. Therefore we feel blackmailed to pay whole bill. Very Professional.....
I am very happy with the service we received from Stags Totnes when selling our house recently. James and everyone we dealt with, Linda, Louie, Robin, Amy and Imogen, were extremely professional, friendly and hardworking. Feedback from viewings was always timely and helpful. Would highly recommend.
SHOCKINGLY POOR EXPERIENCE
We agreed a cash purchase of a property in South Devon and agreed to exchange within 3 weeks if the agent stopped marketing the property. 8 days later we arrived at the property to find that the 'For Sale' board was still up and the property was still being marketed on Rightmove and the agents own website despite having emailed and asking them to remove it. When we phoned and spoke to Linda, she screamed at us over the phone and said that 'she doubted we had the funds to complete the transaction'. We spoke to the manager James whilst we could hear Linda wailing in the background of the call, he made no apology nor did he attempt to get the board taken down. Instead the vendor had to ask a neighbour to remove the board and called 3 times to the agent to tell them to remove it from their website. There is something very unhelpful, rude and suspicious about an agent that behaves in this way: they are either extremely disorganised and incompetent or just a bunch of cowboys. We exchanged in 3 weeks as we had said we would despite the agent's unhelpfulness - we liaised directly with the owner throughout the course of the transaction and things went very smoothly. It is a great shame as we have a long standing and good relationship with Stags in Honiton and Bridport and feel that we are unlikely to use them again.
Answered all my questions, very helpful and friendly!
Can safely say I would recommend modern move to anyone , you know your sale or purchase will be super smooth for a great price. They know the area and are extremely passionate! Great to see estate agents who actually enjoy their job, thank you for all your help will recommend you over and over!