What a super team. They always kept me informed of progress, helped with all viewings when I couldn't do them, did a great job at moving the sale forward when there was a hint of it stalling. A really enthusiastic team, massively professional and fun to work with. Thanks Eccleshall branch, you did me proud and I can only recommend you.
I have been to this agent quite a few times in the past few months and got to know the team quite well. I have rarely met such a knowledgeable, enthusiastic and committed team of agents. They are all passionate about helping their clients to sell their houses and offer an all to rare positive example of great customer service. James Du Pavey himself is the consumate professional and having spoke to many of his clients recently I am increasingly impressed by the positive views all his clients have of him. A growing star and definitely one to consider when selling or letting your property.
An excellent personalised service.
Matt and his team looked after us when our first sale ended abruptly on exchange day for no apparent reason.
They found us another buyer very quickly and hand held this sale through to completion.
Throughout the whole experience they treated us as valued friends and looked after us throughout.
They are not driven by sales targets but maintain high moral standards in a difficult industry.
We thoroughly recommend them.
Unfortunately I am tied into a contract but disappointed with the service. We expected more from a small independent agent. No estate agent should accept an offer from the seller, tell the buyer the offer was accepted to then inform the buyer the next morning a higher offer was put in and they need to submit sealed bids the next working day without the seller knowing anything!!!! But fully aware the buyer and seller would be meeting that morning which then caused embarrassment and awkwardness! But apparently that was the sellers fault as they decided to do their own viewings. Poor customer service with little empathy. I do not think I am mistaken in thinking the agent acts on behalf of the seller and they should have been the first person they contacted when another offer was put in to ask how they wish to move forward.
Great staff happy to help very professional services
Tinsley & Garner are a pair of reprobates. They purposely over value properties just to get the sales contract and to get the property on their books. Then after 3 to 4 months with no/little interest they recommend that you lower the asking price. Have you checked on Rightmove to see how many of their properties get reduced after 3 months!
Before setting up T&G Ltd the two directors had no estate agency experience and currently are not a member of any estate agent/surveyor regulatory body or organisation.
Lovely service. Can't thank them enough. The young girls always have a smile on their face whenever i see them! Many thanks again.
Unfortunately, I didn’t want to award them even 1 star. The service we received was utterly shocking, we gave them 3 weeks to list our property and they were still unsuccessful in listing it. Eventually, we pulled the contract and went with James Du Pavey, they took 4 days to visit us, take pictures, measurement etc.. produce our brochure and list the property in 4 days! I do not recommend Reeds Rains and after speaking to a number of other people, we are not the only ones to receive a bad service.
Mary was friendly, helpful, and -- as nervous first time buyers -- we felt she was conscientious and thorough at all times.
She and Sadie were always quick to respond to enquiries, and we always felt in the loop. It was particularly helpful to us that we could ask "stupid questions" without feeling like we were wasting their time.
Despite all the inevitable delays, we felt this was the ideal first time purchase experience, and would gladly recommend BJB, and who knows, hopefully use them again when we make our move up the ladder in the future.
Avoid, avoid, avoid! Offered us no help in searching for an office premises. We went here as we are a local business & we are appalled at the lady's attitude today when visiting, you could tel she could not be bothered.
We will be taking our business elsewhere!