I recently used Savills for the second time in order to complete the purchase of a new property. Very smooth transaction and they're always happy to pick up the phone to answer my questions. Very much recommend.
Really disappointed with the level of service. Very unprofessional!!! Full of empty promises.
Couldn't fault the service received from everyone at Thomas property group in Chester, the rental process was extremely efficient and easy. Would highly recommend this company to anyone moving to Chester, as they didn't just help with my property, but also the social aspect of moving to a new city. Faultless.
Should have read the reviews first! Was not aware of the hidden charges, for example the "move out fee" of £85. On top of that, they do not have an emergency line of contact, for example when your 1st floor toilet floods the living room in the middle of the night!
But the biggest hassle was when the built in fridge broke down. Only part of it was working and it barely held our products cool. Had to throw lots of stuff away... it was not fixed until the date we moved out. (that was 4 months since we flagged the fridge problem)
Each time we called the agency, they told it's either already ordered or they will ask the landlord what he wants to do..
Although, we knew that the landlord had given the green light to replace the fridge!
When our tap in the kitchen broke - no one bothered to fix it, we told about the problem several times over a period of 3 months.
Overall - very unpleasant experience.
Very professional, friendly and helpful service from all the staff. We were kept up to date with all developments. We love the home we have bought through John Francis and are very grateful that it all went through eventually without too many hitches.
A vulnerable friend of mine has just been charged a non returnable £240.00 fee for a credit check and the agent wanted to charge an extra £100 more for the deposit/bond than was requested by the owner of the property in Laugharne. This complaint pertains to the office handling the Laugharne area. Would give no stars but apparently have to give them something.
I found Alison Richards at west wales properties a true rarity ,a consummate professional yet kind and understanding. The service I received was faultless. Alison always went the extra mile to sort out any questions and queries, without exception.,. A 5 star service from beginning to end. Would highly recommend to anybody who wants a trouble free, fast, efficient sale by a company that not only gets results but actually cares about the customer service they provide. I cannot thank her or her dedicated team enough. West Wales properties is without a doubt the Best estate agents there is!
Staff too pushy when trying to buy property plagued with phone calls.