Myself and my husband have been looking to buy a property and can say that Craig from the sales team has always kept us well informed of new properties going on the market and has done his best to secure us a house. Although we haven't necessarily found our house through Craig I can definitely say he has been the best person we've dealt with out of around the 6 companies we've been liaising with and would highly recommend. Thanks for your effort with us over these last few months! Really appreciate it.
Maxine from Thatcham is nice and helpful, but the Thameside Management is a total shambles. They never return calls (or those of the tenant), don't work in your interest and appear to be apathetic at best.
Just a special mention to Joe from Jones Robinson, I’m aware he’s moving offices but has still offered to help me with anything I need. He has outstanding customer service and is a definite asset to this company. Helping me with anything I’ve needed at any point of the day and dealing with all my stupid questions as a first time buyer. I feel as if their aren’t many estate agents around that show a genuine interest in my personal house search but he has gone above and beyond! Thanks again Joe, your kind and friendly customer service doesn’t go unrecognised.
Went to Jones Robinson to let a place. Got a date booked and the day before was told I could not move in anymore. They had delayed the documents so they could not be legally responsible. Had to move quick so i stayed with them. Moved into another place within 7 days.
Once moved in they failed to get back to me multiple times with queries and request. I'm still waiting on ALL my questions...
Would not recommend. The Property management team also don't care and are rude.
The service I’ve had as a landlord has been exemplary from everyone I’ve dealt with, with special mention for Rosemary who makes you feel your concerns are all she bothers about. I live too far away to deal with it myself and she has managed the refurbishment and the fitting of a new kitchen at such speed that I’ve only been without a tenant for a couple of months.
Awful.. was given unclean house, fire unsafe sofas and lots and lots of landlord's clutters… totally disappointed as a tenant… Stay well clear from this dishonest company…
Recently viewed a house through Roots estste agency with my partner and I will have to say what a great bunch of people. Craig who showed us around the property was very professional and so so friendly! I have probably veiwed 20+ houses with different estate agencies and I will say that Roots have given us the best experience. Ashley in the office is also very helpful and has answered all my questions to the highest degree!
Horrendous experience when viewing house with Craig, a partner of Roots. He was rude, passive aggressive and clearly hated the fact that me and partner were asking genuine questions about the property. Being first time buyers we wanted to make sure we had everything covered - and this being such a massive investment, we wanted to ensure it was the right house for us. Quite frankly the worst customer service I have experienced and a spiteful individual....avoid unless you're not a first time buyer, or don't want to ask questions about a house you may want to buy.
We cannot thank Halletts enough for the work they did on the sale of our house.
We were initially very impressed when Graham did our valuation; his knowledge of the area really is outstanding. We found that a couple of other estate agents just compared the sale prices and size (square footage, number of rooms etc.) of other local properties to value our house; however, Graham's knowledge of the popularity and demand of smaller pocket areas, particular estates and roads in the area meant we had a much greater understanding on how to price and pitch our property.
As our sale progressed we had a very difficult time getting the solicitors to communicate to us and each other effectively. Graham, Sam and Marion were exceptional in the way they kept us and the Buyers informed, as well as proposing helpful solutions where the solicitors had no interest in problem solving, and virtually shepherding the solicitors at various points in order to reach timely resolutions.
On top of all of this Graham, Sam and Marion always remained friendly, helpful and approachable. Nothing ever felt like too much trouble and they really couldn't do enough to answer the countless questions we had and put our minds at ease. We are so very grateful to them for the care they put into the sale of our house and for making the whole process as stress-free and easy for as they could. We'd absolutely recommend them to anyone considering selling their house.
I noticed this review panel a while ago.. One terrible review (that caught my attention) when scouring the web for property prices in Newbury, quickly 'cancelled' out with numerous 5 star reviews that were all posted within days of each other shortly afterwards! Moreover, most of these 'reviewers' have only made the one review - ever.!
As a fervent follower of Google and corporate investigator, I am always amused by the lengths some companies will go to in order to cover up daft things like poor reviews, however obvious the attempt. Sorry Halletts Estate Agents, but I remember you from Thatcham and the shenanigans involving a non existent multiple agency agreement that cost my wife and I the property we wanted to buy.