Myself and my husband have been looking to buy a property and can say that Craig from the sales team has always kept us well informed of new properties going on the market and has done his best to secure us a house. Although we haven't necessarily found our house through Craig I can definitely say he has been the best person we've dealt with out of around the 6 companies we've been liaising with and would highly recommend. Thanks for your effort with us over these last few months! Really appreciate it.
Maxine from Thatcham is nice and helpful, but the Thameside Management is a total shambles. They never return calls (or those of the tenant), don't work in your interest and appear to be apathetic at best.
Bought and sold through Jones Robinson in Newbury and was very happy with their service. From the initial meeting & valuation with Paula, house viewings with Karen, telephone updates with Beth, & sales progression with Nicky & Deborah I was always treated professionally, efficiently & kept regularly updated. I would happily use Jones Robinson again & have no hesitation in recommending them.
Went to Jones Robinson to let a place. Got a date booked and the day before was told I could not move in anymore. They had delayed the documents so they could not be legally responsible. Had to move quick so i stayed with them. Moved into another place within 7 days.
Once moved in they failed to get back to me multiple times with queries and request. I'm still waiting on ALL my questions...
Would not recommend. The Property management team also don't care and are rude.
The service I’ve had as a landlord has been exemplary from everyone I’ve dealt with, with special mention for Rosemary who makes you feel your concerns are all she bothers about. I live too far away to deal with it myself and she has managed the refurbishment and the fitting of a new kitchen at such speed that I’ve only been without a tenant for a couple of months.
Awful.. was given unclean house, fire unsafe sofas and lots and lots of landlord's clutters… totally disappointed as a tenant… Stay well clear from this dishonest company…
As potential buyers we had experienced other local estate agents before we dealt Roots. Having spoken to and met Craig and Ashley it was instantly clear that Roots was the company to deal with. Professional, approachable and friendly Craig and Ashley were a delight to interact with and were a massive help when trying to purchase a new property. They have a great team behind them who have the same values and provide great service with every interaction. My partner and I would thoroughly recommend Roots to those buying or selling a property in the local area. Their knowledge, expertise and overall company ethos is something other estate agents should aspire to. 10/10.
Horrendous experience when viewing house with Craig, a partner of Roots. He was rude, passive aggressive and clearly hated the fact that me and partner were asking genuine questions about the property. Being first time buyers we wanted to make sure we had everything covered - and this being such a massive investment, we wanted to ensure it was the right house for us. Quite frankly the worst customer service I have experienced and a spiteful individual....avoid unless you're not a first time buyer, or don't want to ask questions about a house you may want to buy.
During the search for our home, we have dealt with almost every single Estate Agents in Newbury. Of them all, we found Melissa from the Hallets to be someone who we could trust. She was very responsive and never seemed to hide under the carpets. Although we did not go ahead with the deal on this instance, we did go ahead with her recommendations around conveyancing and mortgage advisers and we had fabulous services from them as well.
A massive thank you to Graham and his team at Hallets. Was able to sell my flat within a week of being on the market, valued it fairly for both parties and was still excellent from the point of accepting the offer through to completion. Have now recommended Hallets to others in the block and I believe 3 of them have now sold through you too. Can't thank you enough and you'll certainly be my agent from now on.
Keep up the great work.