Myself and my husband have been looking to buy a property and can say that Craig from the sales team has always kept us well informed of new properties going on the market and has done his best to secure us a house. Although we haven't necessarily found our house through Craig I can definitely say he has been the best person we've dealt with out of around the 6 companies we've been liaising with and would highly recommend. Thanks for your effort with us over these last few months! Really appreciate it.
Maxine from Thatcham is nice and helpful, but the Thameside Management is a total shambles. They never return calls (or those of the tenant), don't work in your interest and appear to be apathetic at best.
I had never bought a house before so I asked to be carried through the whole process.
They we're fantastic. Especially Beth who dealt with me and answered all my questions no matter how stupid they were. She was informative and extremely positive which is needed during a process like this.
Went to Jones Robinson to let a place. Got a date booked and the day before was told I could not move in anymore. They had delayed the documents so they could not be legally responsible. Had to move quick so i stayed with them. Moved into another place within 7 days.
Once moved in they failed to get back to me multiple times with queries and request. I'm still waiting on ALL my questions...
Would not recommend. The Property management team also don't care and are rude.
Myself and my sister were recently in the position of having too sell our elderly Uncles house in order to fund his residential care.
Not living in the Newbury area ourselves, we took care to meet and assess the main agents selling property in the area, knowing we needed someone who was professional, trustworthy and most of all that we could work with.
I am glad to say that ,Andrew Maddock, from the Newbury, Carter Jonas office proved to possess all those qualities and more.
We were very happy with the outcome of the sale and enjoyed our time dealing with Andrew..
Many thanks to all those involved.
Worst letting estate agent experience ever
We have rented neumerous houses in the past, but we have never had to deal with such an unpleasant estate agent as Carter Jonas at Newbury branch and landlord who was represented by this agent. We rented 19 Shepherds Mount in Compton through them for over a year. We were extremelly unhappy with the letting agent, with their unprofessional and very rude attitude. At the end we had to take a legal advice how to continue dealing with the estate agent and also had to get their head office involved in dispute. Numerous times they accused us of damage caused to the property and asking us to repair which then proved to be not true. I would definatelly NOT RECOMEND them to anybody. We are now renting a lovely house, bigger and better for less money and without having to deal with in my opinion the worst estate agent in the UK - Carter Jonas Newbury.
Fantastic service! Priced the house right, got the interest with viewings, gave prompt feedback from the viewings and gave brilliant advice throughout. Then supported through to the completion.
All of this with a smile, friendly and approachable manner from Ashley and Craig with Jackie on hand as well.
Would I recommend? Yes I would.
Horrendous experience when viewing house with Craig, a partner of Roots. He was rude, passive aggressive and clearly hated the fact that me and partner were asking genuine questions about the property. Being first time buyers we wanted to make sure we had everything covered - and this being such a massive investment, we wanted to ensure it was the right house for us. Quite frankly the worst customer service I have experienced and a spiteful individual....avoid unless you're not a first time buyer, or don't want to ask questions about a house you may want to buy.
Ashley and Craig have got the formula just right. They sold our house fast and efficiently and always kept us up-to-date. 10/10 from us THANK YOU.
Roots are a fantastic local Estate Agent and a pleasure to deal with. Ashley was amazingly helpful in assisting us with our recent house purchase, no problem or query was too small and he was able to give us some fantastic advice and recommendations. We didn't feel pressured at any point either by rushing us though a viewing or pushing us to make an offer (which we have had from other agents). This allowed us to make the right buying decision for us and in our own time. Thanks Team Roots!