rented a property with this company, was told that the smell downstairs was due to the fact that the heating wasn't turned on for months and that after a few days it would go. this was in fact sewerage gasses which we then lived with for months after the plumber informed the company of his findings, after 6 months it got so bad that we couldn't live there any longer especially with 4 young children.
This company (Carla) also told us that we could decorate and put new carpets down as it was extremely dated and gave us the keys 2 weeks prior to moving in so we could get the work done.
As it wasn't in writing they are now trying to claim for decorating costs..I am disgusted that we lived in sewerage gasses for months, spent over £1,500 pounds on decorating the property before we moved in, and never once was we late in paying rent, and now they try to claim fees back....horrendous service, make sure you get everything in writing if you want to rent through this company..
902 days ago