Made a lot less stressful than it could have been! Thank you
Dowens was responsible for 2 months of anguish. They moved us into a rental property in Sedgefield without completing a proper inspection and were dishonest in their approach. When we received the keys the place was utterly filthy, despite us having just signed a contract saying that the property must be received and returned in a standard of professional cleanliness. The boiler didn’t work and there were numerous issues with gas, plumbing, electricity and basic safety problems. There were large areas of damp that hadn’t been addressed, despite the previous tenant raising concerns. We informed Ryan and Amanda of all the repair problems and the state of the property and, although they are both nice people, they demonstatrated a shocking degree of unprofessionalism and incompetence. We received a few emergency repairs to the boiler and locks to the front door but all the other issues, (including water leaking above the fuse box!) were ignored. They made so many excuses and whilst they were dealing with a difficult landlord, that doesn’t excuse the poor way in which they managed (or didn’t manage) the property. Thankfully we received a refund of our bond and first months rent, but this was too little too late! We were forced to seek help from citizen’s advice and obtain a legal exit from our contract as we felt we had no choice but to find somewhere else to live in order to protect our wellbeing. They assured us that the property would not be marketed again in its current condition, only for them to return it to the rental market straight after we returned the keys. Clearly they have not done anything about the leaking roof or other repair issues! I cannot describe the amount of stress and heartbreak we have been through because they couldn’t do their jobs properly. We feel as though we have a duty to write an honest review as we don’t want someone else to suffer through the same experience.
Very helpful and informative. Impartial advice given with no obligation from Kevin Mackay. Quick correspondance which is fantastic when it comes to these stressful times. Can't thank you enough. Would highly recommend.
Found this estate agents to be very unfair and unprofessional when I put a bid in for a house they were selling!
Hannah is brilliant, very professional and well organised. Helped me get my properties filled quickly. Really happy with the service provided
The purchase of our first home became a long and complicated process, for many reasons. Reeds Rains, however, were consistently brilliant. Constantly updating us where they could. Every enquiry, of which there were many, was dealt with quickly. Despite us often becoming frustrated with other parties, the team did everything they could to find us answers and speed up the process. Even when it probably wasn't part of their job! Thanks Reeds Rains, especially Sarah, for putting up with us and helping us get into our first home!
Would highly recommend this Estate Agency in Sedgefield. Bought, sold and used them to rent our other property using their tenancy services . The service was extremely efficient, professional and friendly. All of these ingredients create a successful independent Estate Agent. I trusted the advice that was given to me by Sam and Sharon throughout the buying and selling process and the advice proved to be valuable.
Their tenancy services offered are excellent and have had a few years of great tenants. Thanks. Would highly recommend
Good service, have always kept me up to date with developments and always freiendly.