Fantastic service from start to finish. Can't recommend highly enough. After months of having our house on the market with one of the online companies we contacted Pattinsons. Mark Austins came out to do our valuation. He's friendly, honest and gives you confidence in what Pattinsons are able to do for you. I just felt straight away like we could trust him and i wasn't wrong. Within a month we had a couple of viewings, one of which led to the sale of our home.
Through the selling process our main contact at the office has been Lisa Armstrong. Not sure at times what I would have done without her, shes been as much as a therapist as an estate agent. Again being friendly and giving you confidence that your sale is in good hands.
On several occasions when i phoned the Durham branch I've also spoken to Scott Latimer and David Gleason who have also both been fantastic. All round they have an amazing team in Durham and we couldn't have asked more from them. Thanks guys :-)
I used Pattinson Estate Agency when I recently sold my house. From the first initial phone call through to sale they were both professional and very efficient. I was kept informed at every stage throughout the whole process and cannot recommend them enough. Thank you everyone at the Durham office
Made a lot less stressful than it could have been! Thank you
Dowens was responsible for 2 months of anguish. They moved us into a rental property in Sedgefield without completing a proper inspection and were dishonest in their approach. When we received the keys the place was utterly filthy, despite us having just signed a contract saying that the property must be received and returned in a standard of professional cleanliness. The boiler didn’t work and there were numerous issues with gas, plumbing, electricity and basic safety problems. There were large areas of damp that hadn’t been addressed, despite the previous tenant raising concerns. We informed Ryan and Amanda of all the repair problems and the state of the property and, although they are both nice people, they demonstatrated a shocking degree of unprofessionalism and incompetence. We received a few emergency repairs to the boiler and locks to the front door but all the other issues, (including water leaking above the fuse box!) were ignored. They made so many excuses and whilst they were dealing with a difficult landlord, that doesn’t excuse the poor way in which they managed (or didn’t manage) the property. Thankfully we received a refund of our bond and first months rent, but this was too little too late! We were forced to seek help from citizen’s advice and obtain a legal exit from our contract as we felt we had no choice but to find somewhere else to live in order to protect our wellbeing. They assured us that the property would not be marketed again in its current condition, only for them to return it to the rental market straight after we returned the keys. Clearly they have not done anything about the leaking roof or other repair issues! I cannot describe the amount of stress and heartbreak we have been through because they couldn’t do their jobs properly. We feel as though we have a duty to write an honest review as we don’t want someone else to suffer through the same experience.
Very helpful and informative. Impartial advice given with no obligation from Kevin Mackay. Quick correspondance which is fantastic when it comes to these stressful times. Can't thank you enough. Would highly recommend.
Found this estate agents to be very unfair and unprofessional when I put a bid in for a house they were selling!
I’m am absolutely over the moon with the service I have received from Lisa Andrews at Reeds Rain, my property has been on the market with three other estate agents for two years and Lisa has secured an offer within days!! Both her and Sarah have been that fantastic I’ve decided to sell another property with them too!! Highly recommended ????
The purchase of our first home became a long and complicated process, for many reasons. Reeds Rains, however, were consistently brilliant. Constantly updating us where they could. Every enquiry, of which there were many, was dealt with quickly. Despite us often becoming frustrated with other parties, the team did everything they could to find us answers and speed up the process. Even when it probably wasn't part of their job! Thanks Reeds Rains, especially Sarah, for putting up with us and helping us get into our first home!
Would highly recommend this Estate Agency in Sedgefield. Bought, sold and used them to rent our other property using their tenancy services . The service was extremely efficient, professional and friendly. All of these ingredients create a successful independent Estate Agent. I trusted the advice that was given to me by Sam and Sharon throughout the buying and selling process and the advice proved to be valuable.
Their tenancy services offered are excellent and have had a few years of great tenants. Thanks. Would highly recommend
Good service, have always kept me up to date with developments and always freiendly.