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  1. Home
  2. Ben Charles - Durham
Ben Charles - Durham Logo

Ben Charles - Durham

Opens tomorrow at 9:00am
96 Claypath, Durham City, DH1 1RG
Ben Charles Durham are an estate agent in Durham. They mainly list properties in DH7, DH1 and DH6. Over the last 6 months, they've listed 66 properties, with 32 currently on the market. Most of the properties listed have 3 bedrooms. They list properties for sale on Zoopla, Rightmove and OnTheMarket.

Opening hours

  • Monday 9:00am - 5:30pm
  • Tuesday 9:00am - 5:30pm
  • Wednesday 9:00am - 5:30pm
  • Thursday 9:00am - 5:30pm
  • Friday 9:00am - 5:30pm
  • Saturday 9:00am - 4:00pm
  • Sunday Closed
View all details

Ben Charles - Durham Reviews (95)

Have you used this agent?
  1. 83% 5/5 Stars
    83%
  2. 4% 4/5 Stars
    4%
  3. 0% 3/5 Stars
    0%
  4. 1% 2/5 Stars
    1%
  5. 12% 1/5 Stars
    12%
All (95)
Seller (15)
Buyer (11)
Landlord (13)
Tenant (16)
General (40)

M Fingleton

5/5 Stars
A very positive experience. The property was let within a week and the administration and communication was very efficient throughout. I received feedback on viewings and I was kept up to date throughout the whole process of letting the property. The team are excellent and I would have no hesitation in using Ben Charles again in the future.... Read more
Landlord
23rd Dec 2024 (7 weeks ago)

MegaNigerboy

5/5 Stars
Very efficient, professional and pleasant team to deal with. Exactly the attributes a landlord expects from an estate agent. After the first residential marketing, I have gone from dual agent marketing to just Ben Charles. My confidence in the team is that high.... Read more
Landlord
13th Nov 2024 (13 weeks ago)

E Mckenzie

5/5 Stars
Emma is an absolute star! She quickly dealt with my tenancy takeover, tolerated my endless hassling and was just fab all round. Thank you so much :)... Read more
Tenant
19th Oct 2024 (16 weeks ago)

R Craggs

4/5 Stars
Reched out to request a property viewing to be told there was no available slots as they were all booked!? No offer to try another time or when more would be available or even any justification. Update: After further communication, context and justification were provided and to a high level standard, with further follow ups and offer to assist if any available properties came up. Has to be noted that the Customer Service has now been great and this needed to be acknowledged - Amazing turn around and very impressed... Read more
16th Oct 2024 (17 weeks ago)

S Harbon

5/5 Stars
We had the best estate agent , Emma! She was so attentive , assisted us with document finds to get our purchase over the line when our solicitors were just giving us excuses. 100% recommend . Friendly staff , always happy to help.... Read more
Buyer
17th Aug 2024 (25 weeks ago)

Y Adekunle

5/5 Stars
A very supportive team from date of moving in and moving out of the property. There must be a very good line of communication between Landlord and Estate Agent. Well maintained Property, loving and polite team. Cheers!!!... Read more
Tenant
25th Jun 2024 (7 mo. ago)

G 3609

1/5 Stars
Didn’t response when sending a request to view via Rightmove however still added me to their mailing list…. Just plain cheek to be honest... Read more
1st May 2024 (9 mo. ago)

S Proud

5/5 Stars
Bought a property that was being sold through Ben Charles who where fab! Wasn’t a straight forward purchase due to things out of everyone’s control but we got there in the end, Emma and the team where amazing from start to finish. So if your looking to sell or buy a home I would certainly recommend going with these guys!... Read more
Buyer
24th Apr 2024 (9 mo. ago)

G Rio

1/5 Stars
I experienced a worst service from them..... Read more
30th Mar 2024 (10 mo. ago)

J Payne

5/5 Stars
Sold our house very quickly for a good price. Would like to help the great team at Ben Charles for all their help on the sales process.... Read more
Seller
26th Mar 2024 (10 mo. ago)

S Humble

5/5 Stars
Great customer service from all the team at Ben Charles, in particular Emma! She's always quick to help, professional and friendly. Thanks Emma!... Read more
20th Mar 2024 (10 mo. ago)

Sue

5/5 Stars
Very pleasant staff who seem to know what they're doing.... Read more
16th Jan 2024 (1 year ago)

H Ogle

5/5 Stars
This is the second time I’ve used Ben Charles, this time to sell rather than purchase. I’ve had an exceptional service from the team. Great communication throughout, they made the process so simple. They found me a great buyer, for full asking price and completed the sale in great time. I’d highly recommend BC team and will be back again in the future.... Read more
Seller
12th Dec 2023 (1 year ago)

M Wilson

5/5 Stars
I can’t praise Emma and Alison highly enough. I sent an email enquiry at 8.30am, 10 minutes later Emma called, by 1pm Alison visited and appraised my property and within 3 weeks a tenant was spending his first night under a 12 month contract. The fees we very reasonable but more importantly I trusted the service. Many thanks and I look forward to a continued working relationship.... Read more
Landlord
4th Dec 2023 (1 year ago)

S Lightfoot

5/5 Stars
Great service from start to finish. All the staff have been very helpful and very informative. Would highly recommend.... Read more
4th Aug 2023 (1 year ago)

H Services

5/5 Stars
I really can't rate Ben Charles Estate Agents enough! This fantastic team have managed our rental property portfolio for the last few years. The team provide such a friendly, profesional and very prompt service! We are always kept in the loop, and they are always just on the end of the telephone or an email if we need any advice. We look forward to maintaining such an excellent relationship with you, in the many years to come. Thank you for always providing such a high standard service!... Read more
Landlord
3rd Aug 2023 (1 year ago)

S Rogers

5/5 Stars
Highly recommend Ben Charles Estate Agents, David, Emma, Ben and Alison are all very friendly, professional and efficient, nothing is ever too much trouble. My go to Agents! Thank you so much for your continued 5+* service over the last few years, I really appreciate it!... Read more
3rd Aug 2023 (1 year ago)

S Azam

1/5 Stars
Disappointing experience.... Read more
31st Jul 2023 (1 year ago)

A Tranter

5/5 Stars
We used Ben Charles as both tenants and landlords, they were always very professional, fair and friendly!... Read more
25th May 2023 (1 year ago)

T Cole

5/5 Stars
Can't rate Ben Charles Estate Agents highly enough - surely more than 5 stars are warranted! I have bought a property through them, have sold 3 properties using their services and have rented out 3 properties using BC as the letting agent. I find them completely proactive across the full range of services so regardless whether they have been dealing with me as buyer, seller or landlord I have been kept up to date on progress. They happily keep messages flowing between buyer / seller / solicitors so when progress slows as it inevitably does when paperwork falls into the hands of solicitors then BC will ensure that the sales process doesn't lose momentum. In terms of using BC as a letting agent, I have had numerous tenants over the years and have always been happy with the level of diligence shown in securing the right tenants, and on the occasional instance when during the tenancy damage has been caused (as is inevitable when renting for many years) they've been absolutely spot on in dealing with tenants to ensure that damage has been repaired, or appropriate negotiations managed to everyone's satisfaction. Been an absolute pleasure working with Ben, Emma, Allyson, Alison & Gill over the last 10 years.... Read more
Seller
8th May 2023 (1 year ago)

S Barnes

5/5 Stars
A great estate agent, an extremely efficient service from a dedicated and friendly staff team.... Read more
24th Apr 2023 (1 year ago)

D Greenwoid

1/5 Stars
The biggest rip off ever they just Rob you of your money for nothing in return approach with caution not to be trusted...... Read more
4th Apr 2023 (1 year ago)

G Cartwright

5/5 Stars
I was completely new to buy-to-let (hadn't been my first choice but had to do it) and hadn't a clue what to do. Ben Charles have been absolutely fantastic. They have guided me through every step of the process and provided amazing support. Every person I have dealt with has been very helpful, courteous and friendly at all times and were always willing to 'go the extra mile' to help. I cannot recommend them highly enough. Excellent service!... Read more
Landlord
19th Jan 2023 (2 years ago)

S Williams

5/5 Stars
Highly recommend Ben Charles Estate Agents and the entire team. They provided a managed service for the rental of my property for many years and were always very friendly, reliable, professional and provided an excellent prompt service at all times. The team also sold the property and they were very efficient and helpful and kept in constant communication, right through from sale to completion. I couldn’t have asked for a better team - from the moment I first met them, I knew the property was in safe hands. I would not hesitate to use Ben Charles again in the future.... Read more
Seller
3rd Oct 2022 (2 years ago)

T Woods

5/5 Stars
This is the second time I have used Ben Charles Durham tenant finding service and have once again found the team to be friendly and highly efficient throughout the process. The team provides reliable and knowledgeable advice for landlords. Communication is excellent and all administrative and financial detail is accurate and prompt. I will definitely use this company again and would recommend without hesitation.... Read more
Landlord
5th Aug 2022 (2 years ago)

H Coleman

5/5 Stars
I've been using Ben Charles Estate Agents for a number of years and have found them to be excellent in their care and support of me as a landlady. They bring issues to my attention quickly and respond rapidly to sort any work that needs to be done. I had previous experience with a different agency that did not have the same level of care. I can't recommend Ben and his team more highly.... Read more
9th Jul 2022 (2 years ago)

M Yeoman

5/5 Stars
Fantastic service for a tenant find. Emma is very professional and ensured that the process went so smoothly, the new tenant moved in the first day the property became available. I will certainly use Ben Charles again, next time we need a tenant find. Many thanks... Read more
11th Jun 2022 (2 years ago)

K CURTIS

5/5 Stars
The team have always been very professional and quick to respond to any emails. Ben is incredibly knowledgeable and has been a huge help over the years; brilliant service and very professional!... Read more
9th May 2022 (2 years ago)

A Hunter

5/5 Stars
It was a pleasure dealing with such a professional company and a delight to see how keen and eager they were to get our house on the market and 3 offers within 48hrs. Amazing and would highly recommend... Read more
Seller
30th Apr 2022 (2 years ago)

M Brown

5/5 Stars
Ben charles is fantastic with the services they provide , i have let my property though ben charles for 5 yrs now , and will continue too let my property with ben charles, they support me fully i do my letting fully managed with ben charles, takes the stress of me , the service provided us excellent, ill keep on using ben charles to let my property there staff are very polite and very professional, i cant thank them enough , and look to building a fruitful future with this estate agent.... Read more
Landlord
5th Feb 2022 (3 years ago)

Chris

5/5 Stars
I Would never use a different agent! Ben Charles are very proffesional and are extremely efficient. I have used them for Purchases, sales and lettings. All of the team at Ben Charles are a pleasure to deal with and communication is always fantastic.... Read more
5th Feb 2022 (3 years ago)

T Rossetter

5/5 Stars
Emma, Allyson, and the rest of the team at Ben Charles are exemplary estate agents. I bought a property through them several years ago, and their mortgage advisor took care of my mortgage. I was so happy with the service they provided that, when I later came to sell the property, they were the only estate agents that I would even consider using. On both occasions, they were absolutely outstanding. They performed all their tasks very quickly and efficiently, responded to emails instantly, offered loads of useful advice about both buying and selling property, and gave detailed feedback on every viewing when the property was up for sale. During the sale, when the conveyancing firm I was using encountered IT problems which threatened to derail the process, they went above and beyond the call of duty in helping deal with the issue (which of course was no fault of theirs) and were instrumental in getting the sale completed on time. I was out of the country at the time, too, so knowing that the sale was in the hands of such competent agents was especially important. All their staff are extremely friendly and pleasant to deal with. Above all, they are highly compassionate. They care about people, they know how stressful buying and selling property can be, and they do everything they possibly can to help the process along and give the client peace of mind. Undoubtedly the best estate agents in Durham. I really cannot recommend them enough, and if I need a property in Durham in future, I certainly won’t be going anywhere else!... Read more
Seller
6th Dec 2021 (3 years ago)

E Duncan

5/5 Stars
Ben and the team helped me find a tenant for my property. The team are; knowledgeable and friendly. The whole experience was effortless. It was a pleasure to deal with a company that are so efficient. Would highly recommend.... Read more
Landlord
4th Nov 2021 (3 years ago)

S seymour

5/5 Stars
(Translated by Google) Gr8 (Original) Gr8... Read more
12th Aug 2021 (3 years ago)

A Bailey

5/5 Stars
Efficient, hard-working and kind team... Read more
11th Jul 2021 (3 years ago)

E Dodds

5/5 Stars
As tenants, we have been treated fairly and in a professional manner. This was especially true at the end of tenancy when Ben Charles provided help and excellent customer service. Many thanks.... Read more
Tenant
6th Apr 2021 (3 years ago)

B Mc

4/5 Stars
Excellent service..highly recommend... Read more
13th Feb 2021 (3 years ago)

D Tindal

5/5 Stars
I agree, I assumed it was from when google asked me it was from our interactions in 2019 where you showed us round a number of houses.... Read more
4th Feb 2021 (4 years ago)

I Goodwin

5/5 Stars
Excellent staff, excellent service... Read more
13th Jan 2021 (4 years ago)

ZC18

5/5 Stars
This is the second time I have rented through Ben Charles Estate Agents. My first time was for 5 years and throughout the whole time the entire staff were friendly, helpful, understanding and patient. I used to look forward to my 8 week checks with the staff that visited my property, they were so nice to talk with and nothing was a problem. When you call the office there is always a happy voice answers, be it Ben himself or one of his staff, you can always hear the ‘smile’ in their voices ????. They have once again rented me a perfect flat in a perfect street, right next to my daughter. This is a real help for me as I’m disabled and often need her help. I would recommend Ben Charles to everyone, they go that extra mile to make you happy with your home, they are committed, professional, personable people who are ALWAYS there for you. You won’t be disappointed with their service! Thank you again, all of you, Paula... Read more
Tenant
13th Dec 2020 (4 years ago)

K Bamdadian

5/5 Stars
All the staff at Ben Charles estate agency are extremely professional. We lived in another city and finding a property in Durham during the Covid 19 was very difficult for us. Emma was very friendly and she helped us to find a very nice property.... Read more
12th Dec 2020 (4 years ago)

E Lacey

5/5 Stars
Fantastic experience working with Emma on a purchase. A delight to work with and always a friendly voice on the end of the phone. She was extremely helpful and responsive and did all she could to ensure the transaction moved as smoothly as possible and that everyone was updated every step of the way. Thank you again for all your hard work in ensuring the transaction could complete.... Read more
Buyer
17th Nov 2020 (4 years ago)

M D

5/5 Stars
Great help with resolving a sticky issue with a previous tenancy, much appreciated. Understanding, professional and helpful.... Read more
Tenant
17th Nov 2020 (4 years ago)

A Straughan

1/5 Stars
Sent multiple enquiries via right move and they didn't dignify me with an answer to one... Read more
24th Sep 2020 (4 years ago)

M Jackson

5/5 Stars
Great service from all the team, really friendly and helpful.... Read more
23rd Sep 2020 (4 years ago)

S Olivier

5/5 Stars
Every member of staff that I dealt with at this estate agent was professional and timely. They secured a property to let for me when I needed it most, as the property I had previously secured with another estate agent fell through with less than a week until moving date. Was so impressed with their service and would recommend to anyone. When the time comes to buy my own home will definitely be considering them first!... Read more
Landlord
14th Sep 2020 (4 years ago)

S Veitch

5/5 Stars
We had excellent service from Ben Charles. Good communication and trouble free follow-up.... Read more
11th Sep 2020 (4 years ago)

A Oliver

5/5 Stars
All the staff at Ben Charles estate agents are extremely professional. They ensure all queries are dealt with quickly and efficiently. I would highly recommend them.... Read more
21st Aug 2020 (4 years ago)

B Rochester

5/5 Stars
I would highly recommend Ben Charles estate agents. Friendly and professional service. Very responsive and informative.... Read more
3rd Jul 2020 (4 years ago)

D sylvestre

1/5 Stars
I've never dealt with an estate agent as abysmal as them tbh!! They use pathetic tactics to steal your deposit when you decide to leave their property. They have no morals, no dignity and are certainly neither ethical nor fit to deal with the general public. If you are looking to conduct any forms of business with them, be prepared to face duplicity, malpractice and extremely desperate behaviours aimed to scrounge a few pounds of you. I left their property in a far better state than the day I first moved in. But after reading other customers reviews on Ben Charles, I hired a whole team of professional cleaners to ensure no dubious claims would be made with the intent to retain my deposit. Of course Ben Charles was unaware of this, furthermore I had painted and redecorated the property myself as the existing paint was old and totally worn out. I also hired a gardener for the back and front garden. Ben Charles were carrying out regular quarterly inspections and their reports were always saying the property was kept in immaculate condition throughout the length of my tenancy,and they were extremely satisfied with me. As soon as I gave them the mandatory 28 days notice to leave, they tried to negotiate for me to extend my tenancy to another year. When I informed I had to move due to work commitments, they became very difficult to speak to regarding the final inspection. They had also sent a poorly educated individual to take pictures of the front garden 3 weeks before the final inspection. They then fabricated a pathetic report showing in headline that picture dated 3 weeks prior to the actual moving out date. Their report alleged there was a leaf on the carpet, and some forms of cleaning was needed, and they would pass this onto their internat contractors and send me an invoice when the work s done. Luckily I had kept receipts for the cleaners, and the gardener I hired 6 days before my official moving out date. I also took various pictures and footage of these workers. I subsequently sent those to Ben Charles and DPS . They has advised the cost of cleaning and maintenance could take up to half my deposit, this argument then spectacularly fell apart as they had taken pictures 3 weeks prior to the date of their final inspection, but maliciously dated this with the actual moving date. They dragged this out for as long as they could but eventually had to pay my deposit back, minus 42 quid for an alleged leaf of the carpet. The small village I lived in is actually surrounded with trees , so any of Ben Charles could have brought that in on their shoes but I did not have the time to argue over 42 pounds when the deposit was 800. This is a very short version of all the trouble I had to go through with them to get my money back . I will strongly advise you stay away from them, they are abysmal... Read more
Tenant
6th Apr 2020 (4 years ago)

D Stevenson

5/5 Stars
Been renting with Ben Charles for over seven years very helpful people always get things sorted I’ll definitely use them in the future... Read more
Tenant
18th Feb 2020 (4 years ago)

G Hill

5/5 Stars
Ben Waldram has the skill and experience to perfectly match a property to their client. ‘I think we have something you might like’ were his words – and he was absolutely correct. Once my decision was made, Emma and her office team ensured that the whole process proceeded quickly and efficiently, whilst providing me with professional guidance in a straightforward manner, along the way. I am so happy in my new home - and could not recommend Ben Charles more highly.... Read more
Buyer
5th Feb 2020 (5 years ago)

D Bartlett

5/5 Stars
From the first email to being handed the keys I found these guys to be friendly, professional and extremely helpful. Would highly recommend... Read more
16th Dec 2019 (5 years ago)

K O'Brien

5/5 Stars
Had the pleasure of dealing with Ben and his colleagues whilst renting a house, unfortunately it came to an end when I could no longer afford it due to personal reasons, they explained to me the route we would take and guided me through it the whole way, they were amazing until the very end. Would recommend them to anyone.... Read more
Tenant
7th Dec 2019 (5 years ago)

P Veitch

5/5 Stars
Emma, Allyson and the team were absolutely amazing especially given the protracted nature and complexities involved in this sale. Nothing was too difficult, they were fully understanding and, in my particular case, went that extra mile. I would have absolutely no hesitation in recommending them and would even go as far to say that they outshone by far the bigger national letting/selling agents in terms of thought and care. Many, many thanks.... Read more
Seller
4th Dec 2019 (5 years ago)

L Clark

5/5 Stars
Ben Charles managed my property for 8 years. Took the stress off having to manage and sort things out for myself. Would definitely recommend them...professional service throughout.... Read more
Landlord
2nd Dec 2019 (5 years ago)

D Hall

5/5 Stars
First-class service what more can you say because that's what you get from them I guarantee use these you will not be disappointed They go the extra mile for you... Read more
21st Sep 2019 (5 years ago)

A Bennett

5/5 Stars
I have dealt with Ben Charles Estate Agents for a number of years, and have always found them to be professional, helpful and efficient. The customer service is second to none, and I would have no hesitation in recommending them to family and friends.... Read more
5th Aug 2019 (5 years ago)

L Thomson

5/5 Stars
Ben Charles have managed my rental property for several years and they have always provided me with a professional and efficient service. Their proactive management has removed the administrative burden of dealing with short term tenants. I also used Ben Charles recently to sell my house and have been even more impressed. They listened to my requirements and kept me updated at all times. I was most impressed with the ‘added value’ that they provided, Emma went the extra mile to ensure the transaction was completed in a timely manner. For example, the buyers didn’t fully understand the process involved when purchasing a home. Emma talked them through the process and then checked on the progress once a week to ensure no delays, physically assisting both parties in the sale and getting us to legal completion in a timely fashion.... Read more
Seller
10th Jul 2019 (5 years ago)

A Foat

5/5 Stars
I would absolutely recommend Ben Charles to anyone. I am new to the area and needed to have a property secured in a fairly short time frame. Other estate agents wasted my time showing me around properties that were unsuitable and informed me there was 'no way' I could move in on my desired date. Ben Charles however took it in their stride, found me a wonderful property in a lovely area and turned around inventory checks, house cleans, a gardener and oven clean all in time for me to collect my keys! They have a wonderful team who are quick to respond to all queries and worries. Having met Ben in person it is clear he takes a real pride in his work and will go the extra mile to ensure you are in a property that is suitable. Thank you to the whole team!... Read more
Tenant
8th Jul 2019 (5 years ago)

H khaki

1/5 Stars
The most unprofessional agency that I have ever seen in my life. See your deposit is already gone! Can not agree more with Gareth Edwards! Also I found a tenant for them to move in quickly and they put a sign next to the door to charge the landlord and tenant all the fees.... Read more
Landlord
5th Jul 2019 (5 years ago)

D Doo

5/5 Stars
Fantastic service from start to finish, every step of finding our new home was carefully explained, communication was second to none throughout the process, all in all what a pleasure Ben Charles are to deal with! Highly recommended... Read more
Buyer
1st Jul 2019 (5 years ago)

J Clarke

5/5 Stars
I can't speak highly enough of Ben Charles. I have let with them for the last four years and they have been a pleasure to work with. From my first contact with Ben when he came to look round my property to my regular dealings with Nigel, Gill and Allyson in the office, everyone has been friendly and super helpful. There have been a couple of tricky moments over the years (absolutely not their fault), but Ben and the team have remained calm and patient and have sorted things out to my total satisfaction. They were recommended to me by a happy customer and I have recommended them to a friend, who is now also using them. If you are looking to let in the Durham area, to my mind you really could not do better than Ben Charles and I would use them again in a heartbeat.... Read more
Landlord
21st Jun 2019 (5 years ago)

R Clark

4/5 Stars
Used Ben Charles to rent for around 3 years as a tenant and found them to be professional and easy to work with particularly keen to express that both pippa, Emma and Ben have on occasion gone above and beyond to make sure things are done e.g works etc I have now left Ben Charles but I will definitely consider using them again... Read more
Tenant
20th Jun 2019 (5 years ago)

H Mohamed

5/5 Stars
I've had a lovely experience as a tenant, would recommend.... Read more
Tenant
10th May 2019 (5 years ago)

C ferguson

5/5 Stars
I have found Emma @ Ben Charles superb when I have been looking for a property. When evaluating properties with other agents she was very honest & complimentary of the benefits of properties with other agents. A true, honest agent that really cares about the clients needs.... Read more
10th May 2019 (5 years ago)

P Knaap

5/5 Stars
We have been able to hire Ben Charles' services for 3 times now and we are still so impressed by their service. First of all, everyone is extremely friendly and helpful. Secondly, they have competitive pricing, Thirdly, you are not just a number at their office; over the years we have gotten to know the staff personally and they always make time for you. Fourthly, the are extremely professional and hands-on. Never do you have to chase them up, as they are very 'on the ball' and give you regular updates. Personally, I know we have not been easy clients: we have high standards, are consciences and like to keep control, however never have we been made to feel that this was too much. Emma was usually are point of contact and we cannot give her enough praise. Thank you all at Ben Charles for your fantastic service!... Read more
2nd May 2019 (5 years ago)

A Anderson

1/5 Stars
Had Ben for a viewing today. Was told ‘I’m not a surveyor’ and ‘I work for the client (seller)’ when I flagged up issues with the property including obvious damp. I’m no surveyor either but I’m also no idiot and when I see clear issues with a property like any lay person would, I expect the people selling the property to know about them and be honest about them. Buyers are not idiots. But then you do only work for the seller or so it seems.... Read more
Buyer
2nd Apr 2019 (5 years ago)

W A

5/5 Stars
All my dealings with every member of staff at Ben Charles has been great. Cracking team.... Read more
12th Feb 2019 (5 years ago)

D Barber

5/5 Stars
I currently work for a lettings agent in Birmingham and Ben Charles have been our local partner agent for the last couple of years looking after several developments for us. The whole team are extremely helpful and professional and always go out of their way to help. Our main contacts are Ben, Nigel and Emma and they are amazing and offer a 1st class service consistently.... Read more
20th Nov 2018 (6 years ago)

G Edwards

1/5 Stars
Renters beware! Ben Charles will attempt to deduct money from your deposit when you leave! Ben Charles attempted to charge me for 13 hours cleaning and a broken table but just so happened to pick the wrong guy to scam! I spent the day on my hands and knees cleaning the apartment and luckily took many photos on vacating to prove I left the place in an immaculately clean condition. However, you can imagine my dismay when I was told there were cleaning issues! It took a month to dispute dust in the corners of skirting and on door panels, I have attached a photo to show you the level of scrutiny you will encounter. The property was vacant for a month after I moved out before the report was done! Yes, dust will naturally settle in a vacant property over a month... More intriguing was the broken table. Left in perfect condition on vacating. A month later in the check out it was found broken. As the cleaning was done after the check out report, the only person to visit the property was most likely the Ben Charles agent... a bit fishy! Fortunately I had a photo of this too to prove it wasn't me! The agent could not justify any of the cleaning costs with receipts nor was the check out report a reliable comparison to the check in report. If you're due to vacate, make sure you take photos of absolutely everything and ask for receipts against any expenses they claim! Ensure your check in report itemises cleanliness and condition as two separate things and be prepared to open a formal dispute. If you cover yourself you will get all your money back like I did. Good luck!!... Read more
Tenant
8th Nov 2018 (6 years ago)

L Thompson

5/5 Stars
We have used Rachael on 2 occasion and both times she has been so helpful, not only in finding the correct mortgage for our needs but also to assist in issues with solicitors. I cannot rate her high enough... Read more
19th Oct 2018 (6 years ago)

S Keenan

5/5 Stars
Emma and the team at Ben Charles have been fantastic from start to finish on the sale of our property. Nothing was too much trouble and always informed us promptly on any updates. Delivered a highly professional service and guided the sale process to a very satisfactory conclusion. We would certainly recommend Ben Charles Estate Agent as a first choice business....Thanks again!...The 'Keenan's'... Read more
Seller
15th Oct 2018 (6 years ago)

A Day

5/5 Stars
Excellent service from beginning to end. We both sold and bought through Ben Charles. The service provided throughout was both personalised and professional. Ben provided sensible advice and went above and beyond to ensure our house was beautifully marketed and Emma figuratively held our hands throughout all negotiations. We felt the service and support was exceptional. Many thanks to all.... Read more
Seller
31st Aug 2018 (6 years ago)

R Sharma

5/5 Stars
Rachael is our one stop solution for all our mortgage needs. Having no experience, my wife and I struggled quite a bit to find mortgage lenders when we were trying to buy our first property. We're are so glad to have found Rachael at Ben Charles. She not only found us the best deal possible but went beyond her call of duty to help us with every small detail. She's pro-active, responsive and trustworthy. Really pleased with the way they've looked after us and we're now re-mortgaging through them again. Highly recommend a call with Rachael if you're looking for a mortgage.... Read more
Buyer
23rd Aug 2018 (6 years ago)

J Bennett-Hunter

5/5 Stars
I recently completed the sale of a house in Ushaw Moor. From the very beginning, Alison gave professional and helpful advice, went out of her way to help me have work done in preparation for sale, and was unfailingly kind and good-humoured throughout. Emails were answered immediately, and their suggestion of a conveyancing firm was a very good one. All went very smoothly. I would rate Ben Charles as an excellent Estate Agent. They could not have been better. Thank you to all the staff.... Read more
Seller
16th Aug 2018 (6 years ago)

J Ashford

5/5 Stars
My girlfriend and I live in Berkshire, and we are looking to relocate to Durham as I have been offered a position in the area. We viewed several houses in a short space of time to safe making multiple trips, and by far the stand out agent we met was the lovely Emma at Ben Charles. She was enthusiastic, honest, and very forthcoming with information about the local area. Her advice w.r.t the area was eye opening, and helped us focus our attention to the properties we were really interested in. Based on my experience, I wouldn’t hesitate to recommend her services to anybody looking to move to Durham.... Read more
31st Jul 2018 (6 years ago)

W Helen

5/5 Stars
I found Ben Charles to be an excellent letting agent, very professional. I haven't one single grumble over the 5 years in which I rented my house from them. Lovely and very helpful staff and any odd repairs were done in a timely manner. After the final inspection, I had my deposit returned to me within a week. I would whole heartedly recommend them. I was very sorry to leave the house and Ben Charles.... Read more
Tenant
17th Jul 2018 (6 years ago)

C Redman-White

5/5 Stars
Just bought my first home with Ben Charles, and am very pleased with the service - Emma was very friendly and helpful, and Rachael the mortgage adviser went over everything I needed to know about mortgages and insurance, and was always quick to respond to messages.... Read more
Buyer
30th May 2018 (6 years ago)

H Watson

1/5 Stars
Absolutely lovely rental property but staggered by the unprofessional service we received from this company nearing the end of our tenancy. Ben Charles employees entered our rental property twice outside of the final 28 days of our tenancy, without us knowing and without giving us the legal 24 hours notice. They then sent their final rental invoice to the wrong email address, (we had been renting from them for 12 months!) and also returned our deposit, before checking we had paid the amount owing on the final rental invoice! A massive lack of communication from staff in general with emails not being replied to and emails being sent to us as the 'prospective tenants' after our tenancy had ended.... Read more
Tenant
2nd May 2018 (6 years ago)

W Mckenna

1/5 Stars
I actually wish I could review with no stars but it won't allow me to do it.rent a house through Ben Charles THINK TWICE.they love to rent you a house and take the bond money all nicey nicey and when you give them notice that you won't be renewing your lease at the end of your agreement they think they can just show potential new tenants around the property while all of your personal belongings are in the property still regardless of wether you are in or not because they have keys.you would have more privacy renting a hotel room than renting a house through Ben charles.the return of your bond money is also a sore point because it could take up to two weeks for them to return your bond money and sort out any issues that need doing yet they can move new tenants in two days after your contract has ceased and the final inspection was done??? Work that one out.the house was left 100% cleaner than it was when the contract started.disgusted is an understatement.male staff very arrogant especially with young tenants who they probably think they can intimidate but unfortunately these young tenants wouldnt be intimidated.... Read more
Tenant
27th Apr 2018 (6 years ago)

Z G

5/5 Stars
Fantastic service given by Rachael from start to finish on our mortgage. Nothing was too much trouble, she was very knowledgeable and kept us up to date throughout the process. Would definitely recommend.... Read more
17th Apr 2018 (6 years ago)

A Randell

5/5 Stars
Very professional and efficient staff! I couldn’t recommend Ben Charles highly enough. Great valuation from Alison with 5* service. Excellent advice and hassle free financial services from Rachael who has always helped us with our mortgage deals as well as insurances and advice on moving home! I wouldn’t go to anyone else!... Read more
Seller
9th Apr 2018 (6 years ago)

B Broomfield

5/5 Stars
Ben Charles are excellent! i would highly recommend them to anyone who is buying or renting a home. The customer service is superb, I know if i have a question or query i could ask and have get a prompt and detailed response! Would definitely use them in the future.... Read more
4th Apr 2018 (6 years ago)

R Carter

5/5 Stars
We had a great experience with BenCharles and I'd happily recommend them for both our house sale and our purchase, which was a complicated affair requiring a lot of expertise and patience. Thankfully these guys were on hand to walk us through. I've not had this level of service from any other agent, and i've used a few of them in my time.... Read more
Seller
4th Apr 2018 (6 years ago)

L Nevin

5/5 Stars
What's not to like? Excellent professional and friendly service provided by the whole Ben Charles team. We purchased a flat through Ben Charles eight years ago which was a very smooth stress free process managed by Emma with Rachael and Ben providing excellent financial services. Nigel, Gill and Alison on the letting side have efficiently found tenants for our properties on a number of occasions each time the process has been smooth and slick. Rachael has arranged Mortgages and renewed mortgage deals and arranged house insurance many times to our complete delight. They also make great coffee. We wouldn't go anywhere else for property services.... Read more
Landlord
3rd Apr 2018 (6 years ago)

Jimbo

5/5 Stars
We have just finalised the purchase of a house on Ben Charles’ books. Particulars were detailed and accurate; the agents showing us around were knowledgeable about the property, and helpful. They found answers to questions quickly, and were helpful in nudging the (rather slow) legal processes along. An excellent, professional job!... Read more
Buyer
20th Mar 2018 (6 years ago)

S Blevins

5/5 Stars
Our house was valued at a sensible price. It sold extremely quickly. There were many frustrations getting to the point of exchange and Emma worked cheerfully and tirelessly to help get us to exchange and completion. She went above and beyond, even staying in touch and chasing people on her day off. We can't thank her enough and we are sure the chain would have collapsed without her. Thank you Emma.... Read more
Seller
20th Mar 2018 (6 years ago)

J Shotton

5/5 Stars
after the owners of the house I was buying underestimated how long it would take them to pack their items Emma came and physically helped move their things out and ours in to ensure everyone got moved and no one was left homeless!... Read more
Buyer
27th Feb 2018 (6 years ago)

M Hill

5/5 Stars
We recently sold our house through Ben Charles and couldn’t have been more pleased with the service we received. Ben, Emma, Rachael and the team made the whole process seamless. Keeping in touch with us regularily and chasing parties across the chain to ensure we hit the required dates. We would highly recommend for anyone looking to sell a property in the Durham area.... Read more
Seller
7th Nov 2017 (7 years ago)

N Hendry

5/5 Stars
Very friendly, and very helpful in explaining things to a first time buyer. Bought my first house with them and the entire experience was a pleasure.... Read more
Buyer
22nd Aug 2017 (7 years ago)

J Ray

2/5 Stars
Are reasonably efficient, however we were charged cleaning fees for dusting on leaving our rented property when we were advised when we arrived we only had to leave it as clean as what we found it. After looking at photos when we moved in and when we left the property, I am confident it was left cleaner. There was no professional cleaning work done for us before we moved in and given its state, I would imagine the previous tenant will have been charged for this. Interesting to see if we get a receipt or photos of the cleaning work we are having to pay for when completed to see exactly what our fee has been spent on... They were also slow at fixing our French doors when we had a problem, we had to chase the office about after no response from our initial phone call, but doors were fixed promptly after a prospective new tenant was due a viewing.... Read more
Tenant
20th Aug 2017 (7 years ago)

J Brooks

5/5 Stars
Great people always helpful... Read more
20th Jun 2017 (7 years ago)

T rennie

5/5 Stars
Best Estate Agents that I have dealt with, really knowledgeable and helpful staff. Would definitely use again if needed... Read more
9th Jun 2017 (7 years ago)

A Rose

4/5 Stars
Lovey staff, very informative, would recommend... Read more
14th Apr 2017 (7 years ago)
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