Great estate agents. Helpful and hassle free. Highly recommended
My tenancy agreement was breached and my complaints as a tenant were totally ignored.
I have been forced to end my tenancy early and incurred numerous costs.
At every level in this company my calls and emails were ignored. They also failed to comply with the Data Protection Act and release fully the data that they held on me.
At this stage legal action is my only option.
As a tenant, landlord or seller/buyer I would avoid this company. It appears that their interest in you stops once they have your money.
Dan and the team at Castles were fantastic throughout. Polite, helpful and informative at every stage. I wouldn't use anyone else!
Awful experience. Daniel was very pushy in the valuation that he gave me. He even brought along a contract for me to sign there and then which made me feel extremely uncomfortable. He was very unprofessional and even swore in front of my young children. I would never use Castles to sell my house after this experience and will be telling all my friends to steer clear.
So because I have given you a negative review you are going to deny you ever came to value my home. I am flabbergasted by this and quite frankly offended that rather than providing an apology you would lie and deny that bad service was provided. I could perhaps understand that it may have been an off day for the valuer Daniel, however you would prefer to call me a liar by saying what I have written is false. Perhaps the attached photo of your valuation pack provides you with enough proof that you have been here. I would prefer not to speak to your office directly as this is who I have issue with. If you could please post contact details for your head office I would like to write to them directly. Yours sincerely a thoroughly disappointed Waltham Abbey resident!
We’ve bought our first home through Henry Ward. Excellent service at this stressful time, both Gavin and Caroline were very helpful throughout the process, including helping us with the mortgage.
.Mr Ward from Squerryes court and his council friends seem hell bent on re-developing the lovely little town of Westerham into another sprawling monolithic suburb all for their own greed. I will never use any of their services as it is very apparent that they are only interested in one thing and one thing alone, PROFIT, at ANY cost!!