F Sacchi
Be great if they actually helped... Read more
23rd Nov 2023 (1 year ago)
H Akar
Quite surprised to see some of the bad reviews. Hopefully mine does not end that way too.
Currently in process with selling my house and I must say Ian, Lucy and the whole team have been really swift with responses, extremely quick and professional with marketing the property on.
Things have been done really smoothly so we are awaiting for the property to be live and hopefully complete a quick sale.
My property is also in Waltham Abbey. Keep up the good work guys and hope my review will not change.... Read more
Seller
30th Aug 2023 (1 year ago)
A Darby
I would highly recommend anyone to use Duncan Phillips, Ian went above and beyond from start to finish with regular updates consistently putting me at ease, and is very quick and responsive to any questions or queries I had, I couldn’t be happier in my new home. Thanks so much again!... Read more
Buyer
8th Aug 2023 (1 year ago)
S Davis
Ian Liborwich at Duncan Phillips helped us enormously with a recent sale. He was always available and extremely helpful. Even when he was on holiday he kept us updated. Thoroughly recommended.... Read more
Seller
1st Apr 2023 (1 year ago)
T Hover
The easiest and friendliest move by far!
We were like family and they were always very helpful.
Calls were always returned.
And keeping in touch by text was always very convenient.
Thanks so much for such a smooth sale!... Read more
Seller
16th Mar 2023 (1 year ago)
M Finch
I cannot speak too highly of Maria, she was there for me every step of the way sorting out any problems for me. We became firm friends.... Read more
14th Jan 2023 (2 years ago)
L Fishenden
I have finally sold my property and that's a big thank you to Maria & Ian who were there from beginning to end making sure everything went through smoothly. They both were always helpful and very attentive throughout the whole process so thank you! ????... Read more
Seller
24th Nov 2022 (2 years ago)
A Sapolski
Horrific. AVOID AT ALL COSTS. Unbelievably incompetent and disrespectful. Do NOT rent from this company.... Read more
Tenant
17th Nov 2022 (2 years ago)
L wilson-kelsey
Duncan Phillips Estate agents we bought a house from them 17yrs ago and they made it as stressfree as possible, so when we decided to sell up this year we went back to them.
Maria was absolutely amazing she went above and beyond keeping on top of the sellers buyers solicitors etc as we were selling 2 houses to buy one it could have been a
nightmare but Maria kept on top of everything for us and made it a relatively stress free experience...We have been in our new forever home for the last 6mths and really glad we took the plunge... Thanks Maria and Duncan Phillips for all you help and support?... Read more
Seller
14th Nov 2022 (2 years ago)
M Matraxhi
Just want to share my experience for the above agency ,
We have been in contact with Ian & Maria for last couple weeks putting an offer for the property they told us we that they will be going through offers with owners and will come back to us , been waiting for them late. Week or so and no one called us back,
Called them today and they said property it’s sold what a waist agents to deal with waisted our time ,
Would never recommend them .... Read more
Buyer
4th Oct 2022 (2 years ago)
N Ali
Maria find a right tenant for me and from the beginning she’s very helpful. I would recommend them for buying, selling and for letting properties, they were really great.... Read more
12th Jun 2022 (2 years ago)
S Sidoli
Ian was amazing very helpful and always able to reach even out of hours. Very reliable and always working around us able to suit our needs.... Read more
13th Apr 2022 (2 years ago)
A Groves
I can not fault Ian at Duncan Phillips, he helped progress my sale from start to finish and really took the stress out of the whole process. Would highly recommend this estate agency to anyone looking to buy or sell their property in Waltham Abbey.... Read more
Seller
13th Apr 2022 (2 years ago)
C Parker
I can highly recommend Duncan Phillips. They were managing the flat I recently purchased. Ian was extremely helpful and always went the extra mile to ensure I had all of the information needed. He was on hand whenever I needed anything and ensured everything ran as smoothly as possible.... Read more
Buyer
29th Mar 2022 (2 years ago)
J Webb

Maria at Duncan Phillips saved us. She is amazing! We was having so much trouble with another local estate agent trying to sell our property.
After several months of constant let downs, no updates, and total lack of communication, I decided to change agents and called Duncan Phillips and Maria answered. I could immediately tell the level of service Maria would provide would be so much better and I was not wrong! I've been through this process 3 times before and I've never had a better agent.
Within the first week Maria secured more viewings in a week than the previous agent did in several months (literally). Maria always kept us updated and before we knew it we had a good offer.
The buyer had unfortunately chosen there own solicitor which was extremely slow and needed to be constantly chased from all sides. Maria kept on top of it calling sometimes on multiple phones just to make sure she could get an update for us and push things forward.
Despite some setbacks that was at no fault of Maria's, she persisted and kept me updated every day even on her day off! A situation that usually would have been very stressful, was so much less because we knew Maria had a handle on things and got us to completion. Thank you so much Maria! Can't recommend any more!!... Read more
Seller
23rd Mar 2022 (2 years ago)
D Bilmen
Had with other compney for 6 months and got nothing. They found people for my office in a few months and did not charge the earth very frendly to deal with would recommed.... Read more
30th Sep 2020 (4 years ago)
M Holsdon
Good honest advice . Thank you... Read more
1st Aug 2020 (4 years ago)
K D

UPDATE: Keith has called and apologises for not getting back to me. He has explained the set backs that are beyond his control. This is good and does give me a little bit more trust in them, for that I give them 2 more stars.
I am still waiting to hear from Keith on an offer I've put in over a month ago. First time I went to see the property I was outside waiting for 10 mins, we knocked on the door no reply. So we called the office and the lady informed she would call the agent. Keith came out 2 mins after from the property. We went back to see the property a second time and at that point we placed an offer, it was the highest offer at that time. Keith said leave it with me I will call you back, two weeks later from that I decided to call Keith, he acknowledged me, repeat the offer I've put in and said he would call me back. 2 weeks later, nothing. I saw an email I got from the agency informing of an update. Keith sent it, I replied and told keith I'm still waiting to know if my offer been accepted or turned down. He informed he believe an offer been accepted and he would call me back. It's a week since and keith still hasn't informed me if it has been accepted or not. I assume it wasn't. But I can only assume at this point as I do not know for sure. Totally unprofessional.... Read more
Buyer
22nd Jul 2020 (4 years ago)
S Freeman
I initially spoke to Keith Boyden at Duncan Philips, as I had been trying to sell my property for over a year and had 2 separate offers that unfortunately fell through for one reason or another. I was getting very frustrated so decided to give him a go.
I was pleasantly surprised when he managed to find me a potential buyer within 1 week of receiving the information and it being the first couple that he actually introduced .
Keith managed to sell my property very quickly where others had failed and seemed to have the experience needed to understand the target audience to approach.
Very happy with the service given... Read more
Seller
22nd Jul 2020 (4 years ago)
A Khan
Very friendly staff and helpful throughout the process... Read more
10th Nov 2019 (5 years ago)
C howes
"We chose Duncan Phillips for two reasons. Firstly because of their local knowledge of the Potters Bar property market and secondly, because Keith Boyden was our agent who we had previous dealings with when he was at another estate agent. We were not disappointed and the property sold quickly and we were very well looked after throughout the whole process"... Read more
Seller
22nd Oct 2019 (5 years ago)
Hanka
Estate agents have a reputation for being surly and arrogant; I found Duncan Phillips to be quite the opposite. I dealt mainly with Keith and David. I found them both to be very understanding, helpful, offered lots of useful advice and most importantly, very approachable. Excellent team and service. Recommend.... Read more
15th Oct 2019 (5 years ago)
I Liborwich
Great people to work with and very efficient and most important they pick up the phone when you call rather than say please leave a message .... Read more
8th Oct 2019 (5 years ago)
P Piwko
Just wanted to say thank you Gemma, and can confirm that definitely you are the most professional person in the office.... Read more
10th Jun 2019 (5 years ago)
N goel
Requested a valuation of my property.
The residential sales manager carried out the valuation. He was professional, accomadating and helpful. Received a written report promptly. Would use the agency if I were to sell my property.... Read more
Seller
7th Feb 2019 (6 years ago)
P R
We have been clients of Duncan Phillips for many years and during that time they have dealt with a whole range of property matters for us. Over the last 19 years we have always been impressed with their service and professionalism. Based on that experience our 5 star rating is well deserved... Read more
11th Dec 2018 (6 years ago)
P Kapasiawala
Very professional service, they let my retail space within a few days. They liaised with my solicitor and kept me updated throughout. Thank you David.... Read more
Landlord
15th May 2018 (6 years ago)
G bayford
Very friendly staff, they let me use there photocopier for free, and remembered my face. Was very kind of them. Thank You ????... Read more
26th Apr 2018 (6 years ago)