I don’t normally do reviews, but the way our flat sale has been handled warrants some comment.....
From the first contact everything was dealt with not just professionally, but also relaxed and positive.
Alex Moore was always on the case, and at no point did I need to chase her for progress.
Rushtons also recommended a solicitor to handle the process who was equally efficient.
I’m sure not every sale will be as smooth(or as quick) as ours, but if they handle all sales like ours, you won’t go far wrong.
We completed within 25 days of flat being listed, and I’m sure it wouldn’t have happened without hard work from Stuart Rushton!
If you are considering buying or selling your home I would highly recommend Stuart Rushton Independent Estate Agents. The service they offer is second to none, extremely professional and efficient, they will hand hold, if required, every step of the way, and nothing is too much trouble. If you pop into their amazing new offices you will enter into a very friendly atmosphere and one of their staff will only be too happy to spend as much time as needed with you. A special Thank You to Alex Moore who has just completed my house sale, she would contact me in/out of office hours, on her day off and just went that extra mile to ensure the sale went through, keeping both the seller and buyer updated at all times hence taking away the stress of this often intense process.
Not great at returning any calls or when messages left in store in Sandbach. Still awaiting paperwork after three separate requests. Customer service is therefore non existent. The worst letting agents we have dealt within almost a decade. Would not recommend to anyone.
I recently just moved into my own property which I purchased through swetenhams. I was helped by Danielle Quinn at the agents, Danielle was absolutely brilliant with me. She had so much patience and actually cared about what I wanted to purchase. Without Danielle I definitely wouldn't have found my property and I am extremely grateful for everything that her and the team have done for me!
Wouldn’t go near them again. Promises broken and told lies. Also had pretty bad customer service from the branch manager. Danielle and Lewis were great and helpful. But never been spoken to so disgustingly as I was with Stacey the branch manager!
Caroline and her team in Winsford branch have done a 5 star job of selling my mothers home,it wasn’t the most straight forward sale in fact it was prob one of the most complicated and drawn out sales that they have had to deal with but they took it all in there stride and got on with the job,Caroline was fantastic,would thoroughly recommend anyone who has a house to sell to go with The team in Winsford.WELL DONE.
The service we received from Caroline and her team was exemplary right through the process of selling our property from day 1 to the end. We were made to feel that we were their priority. They were always friendly, knowledgeable, professional and unfailingly cheerful and positive. The service far exceeded our expectations and we would have no hesitation in recommending Bridgfords.
From the point of valuation, which was pleasingly accurate through to completion the service which we received was excellent.
The sale was professionally progressed by Andy Ramsdale who assisted us to achieve the completion date which was agreed at the point of sale.
When we accepted an offer, Andy made an additional 1 hour telephone appointment with us to run through all of the legal paperwork outlining exactly what our solicitor would require - this definitely helped to make the transaction smoother (even though it didn't feel like it at the time !!)
We have already recommended the team at Hilton Smythe
Was just told on the phone, that they were out of my league! Then he hung up, all because I questioned the 5% selling fee. However, after the company reading the review, they called me up and apologised. Well done! Apology accepted!