Great help from Ben and the team at William H Brown in Downham Market. Really friendly, knowledgeable and helpful.
What can I say? If I’m honest I would say they are by far the poorest estate agents I’ve ever dealt with. A lack of training is very apparent amongst the staff. I’m not one to write reviews, but felt compelled to write a couple of lines. Firstly what estate egents make it so incredibly difficult to book a viewing? The team have been aweful in terms of communication. It’s so bizarre, anyone would think that they don’t want to sell houses. I’ve also experienced them not even wanting to listen to an offer I wanted to make.
The review only allows you to post 1-5 stars, but in all honesty I would give them no stars. Very disappointed with you William H Brown. Please all think about the agents you go through, especially if your contemplating the Downham Market branch.
These guys have the patience of saints. No way I could sold my house without them. Forever grateful! Thank you!!!!
Taylors provided an unrealistic valuation based on two non-comparabe properties. Mainul even failed to measure the rooms because "one hour wasn't long enough" and gave me a far fetched sales pitch about bringing potential buyers up from London. Having now sold my property through Edward Stuart (who provided great service) Taylors are still leaving messages touting for business.
I dealt with Lynsey Godfrey who was very helpful, kept me informed, made the transition of moving house less stressful.
If I could give you a zero star I would. Leaving you in charge of a property and our lives was a massive mistake. The lack of communication in your company is by far the best - in that you come top of the table. This is the most unprofessional group of people I have ever had the displeasure of dealing with. To anyone who is debating whether or not to have them "look after" your property I would not even give them a second glance let alone a first. I would say unfortunately but it is your own doing, even the lettings manager doesn't seem to know what is going on with her staff and despite us being more than cooperative she has actively destroyed our reputation with the landlord because it is easier to blame tenants than to admit that they can't let a property. Stop lying to landlords and maybe do your job properly instead.
We bought our house from these guys in 2004 because they were the only estate agent who listened to us. In 2016 we chose to sell our house through them and they sold it in less than 2 days! In our entire experience we found that these guys get the job done because they listen to your requirements and work to find a solution. Should we move again, C Carters will be our first call.....
Not very impressed with the service received or recommendations made which have caused losses, statements about local property sales that are contradicted by information on their own site and by other local estate agents, failure to provide even the most basic services such as photos and floorplans.
The sale of our property went quickly and smoothly. This was the 2nd property R&T sold for us and I would definitely recommend them and use them again. Very friendly , professional team , Thanks.
Our sellers used this agency and we were very impressed with their professionalism when we called them.....
When we moved into our new house we were so touched by the bag of goodies that was left by them including a well needed tea bag, milk and sugar! Well done ????????