
If it was possible, I'd have given Abbey Forth zero stars. Here's my experience with them:
The place I rented from Abbey Forth had not been cleaned when I moved in. It was in a disgusting state with several broken fixtures. I took many photos and informed them that, because I was having to clean my new flat, I wouldn't be paying for the place to be professionally cleaned when I moved out.
Throughout my year at the property, they were unprofessional and unhelpful when other problems arose: trying to charge me for boiler repairs (a boiler which was leaking on day 1), failing to resolve a drainage issue outside the kitchen door and, worst of all, falling to resolve an infestation of slugs in the kitchen - an obvious health hazard.
When I moved out, they unsurprisingly tried to deduct £190 from my deposit for cleaning. I successfully disputed this charge with the deposit scheme, using the pictures and emails I'd sent them over the length of the tenancy. The deposit scheme found that, as the property was not cleaned to a good condition for the start of the tenancy, that I should only having to pay £60
In summary: Abbey Forth is the worst estate agent I've ever used. Rude staff and a general ethos of trying to squeeze money out of tenants for as little effort as possible.
Only sign up with them if you are desperate and have no other options. If this is the case, then please make sure you document everything for inevitable struggle to get your deposit back... Read more
Tenant
6th Feb 2023 (2 years ago)
I'm a current tenant of this agency and there services are disgraceful. In my building which Abbey Forth is the letting agency for, all 12 flats are having a major problems with getting all 12 flats registered with Eon energy, ours included. After soo many emails to Abbey Forth and ZERO reply's to any emails, this agency neglects there tenants and does not care! We have spoken to other neighbours within the building and they are having the same problems. Abbey Forth neglects there tenants and doesnt reply to any emails or resolve any maintenance problems which can be upto a year. Me and my partner are very upset and disappointed by there lack in professionalism and services. We can understand why there is so many bad reviews about Abbey Forth and currently looking for legal advice to take our problems further and get them resolved.... Read more
Tenant
27th May 2022 (2 years ago)
Terrible letting agency, I wouldn't recommend them and would advise to go with other reputable letting agencies within the Fife and Dunfermline areas. Would give 0 stars if I could. Care more about collecting rent than there tenants maintenance problems. Currently looking to move ASAP.... Read more
Tenant
27th Apr 2022 (2 years ago)
Takes months / upto a year to get anything resolved.
Very little response to emails chasing maintenance problems,
low tenant care.... Read more
Tenant
21st Apr 2022 (2 years ago)
Engaged as factors. Absolutely abysmal. Solar panels unregistered for THREE years. Promise and do nothing. In breach of their legal tequirement... Read more
Buyer
18th Mar 2022 (2 years ago)
Elaine
Appalling service, staff were rude and unprofessional in communications, particularly Fiona.
Rental property was absolutely filthy when I moved in, I had to pay to have the carpets professionally cleaned, also smelled strongly of smoke which various staff members agreed with but they/the landlord refused to rectify. Billed for an unnecessary replacement due to minor cosmetic damage.
They also made it clear on several occasions that they acted on behalf of the landlord's best interests and not that of the tenant.
I would go out of my way not to rent one of their properties again.... Read more
Tenant
6th May 2021 (3 years ago)
K Chalmers
Huge thanks to Stuart, Gordon and the rest of the team at Abbey Forth for doing a great job when selling our house. Gordon is so knowledgeable and really helpful. He went over and above to make the whole sale process really smooth. He was easy to contact too and kept us updated.
Selling your house can be stressful so I'd highly recommend appointing Abbey Forth as your estate agent to make the process easier!... Read more
Seller
28th Oct 2020 (4 years ago)
M Technology
great service... Read more
10th Dec 2019 (5 years ago)
S VS
Fake listings(... Read more
20th May 2019 (5 years ago)
S Hynd
Great team... Read more
6th Mar 2019 (5 years ago)
G Mcdougal
Viewed a flat the other day, Fiona was sarcastic and I felt like they weren't talk g me seriously. Shame... Read more
21st Feb 2019 (5 years ago)
D Crannage
Horrendous. If you're lucky to let a flat from these clowns without any issues you'll be okay. If they want to come round they will tell you they have the right and will threaten you. (By law they can't come in unless of emergency no matter of notice). Haven't emailed us once we told them we had left. Not returned deposit or even told us about our deposit. Just a all around amateur company.... Read more
Tenant
19th Feb 2019 (5 years ago)
D Crannage
Horrendous. If you're lucky to let a flat from these clowns without any issues you'll be okay. If they want to come round they will tell you they have the right and will threaten you. (By law they can't come in unless of emergency no matter of notice). Haven't emailed us once we told them we had left. Not returned deposit or even told us about our deposit. Just a all around amateur company.... Read more
Tenant
19th Feb 2019 (5 years ago)
N C.
After viewing a flat, Nicola told us that we should only apply if we want to proceed with their property and should do so quickly as we are the only ones being interested, only to tell us 3 days later that the landlord has went with another applicant. Very dishonest!... Read more
11th Sep 2018 (6 years ago)
D Houston
So far as a tennant I’m very unimpressed. We moved into a filthy flat that hadn’t been hoovered, cleaned and had damp on the roof including mould on the fridge. We’ve been waiting since January for repairs to be carried out which ive had to contact them a number of times about and still haven’t been done. We were due a flat inspection on a date I couldn’t attend due to the having a full time job and Nicola was very abrupt and rude, unwilling to work with me and unprofessional, honestly use anyone but them! Hopefully they get better.... Read more
Tenant
4th Apr 2018 (6 years ago)
S Snape

Please please do NOT let from this agency.
We moved into a flat that was mouldy with a smell of damp and was unclean. This was not a problem to us at the start as it was prime location and all it seemed to need was a good clean. The flat cleaned up rather well.
During our letting period things were smooth with the agency.
However we have recently left the flat and they are saying that it needs professionally cleaned. We wouldn't not mind this if this had been done for when we moved in. When we moved out the flat was perfectly clean also having just been repainted and spruced up by the landlord who stated the flat was in lovely condition. They wish to charge our deposit with this cleaning bill.
This has been weeks later and we still do not have our deposit back as apparently they haven't sent the cleaners despite having told us last week that they had already been sent when we said that the flat did not need professionally cleaned.
The lady who was dealing with our case is on Holliday and apparently they don't have one single other person that can deal with the case which I find shocking for such a large organisation.
For anything thinking about letting with them please be careful. I would avoid if possible!... Read more
Tenant
24th Jul 2017 (7 years ago)
A Jones
One of life's few enjoyable experiences when dealing with companies of any sort. My dealings with Abbey Forth ran from 2011 to 2016 where they initially managed the letting of my property and then were instrumental in its sale. Run by a thoroughly decent guy whom I grew to trust implicitly, which is so much more than one comes to expect these days. Should I ever be in the position again I would jump at the opportunity to use their services once more.... Read more
Landlord
7th Sep 2016 (8 years ago)
N E.
After viewing a flat, Nicola told us that we should only apply if we want to proceed with their property and should do so quickly as we are the only ones being interested, only to tell us 3 days later that the landlord has went with another applicant. Very dishonest!... Read more