I was very pleased with the sales team. I was kept up to date every step of the way, not only did they find me a buyer at my asking price but also helped to negotiate on my new home. I would definitely recommend the sales team.
I would definitely not recommend this place as they do not stay true to their word and some how forgot to notify my friend about her apartment no longer being available despite all the expenses paid. They delayed the information to the last minute knowing it would be hard to get another apartment. I will not EVER use this agency due to the difficulty my friend is facing.
Really happy I chose Connells to rent my house. Richard and the team went above and beyond to give me a personal service and keep me in the loop at every stage. They appreciated how much my home means to me and bent over backwards to find me the right tenant. Can't say thanks enough!
As a property manager with 12 years’ experience never have I ever had the misfortune of dealing with such a bunch of unprofessional, rude and incompetent people. Even if you happen to speak to the managers they are just as bad. Its as though no one working at the company cares about its reputation or repeat business. They literally treat you as though you are an inconvenience to them. We are a professional landlord with a portfolio of over 100 properties, I would dread to think how they would treat a one off landlord with little knowledge. The Colchester branch let our property approx. 6 weeks ago. When we instructed them we asked for a rent guarantee policy to be taken out (in writing as part of our instruction letter), after chasing for the policy for 2 weeks after the tenant moved in I was eventually told this had not been done and wouldn’t be done as they don’t provide this service unless they manage the property. I mentioned that it was included in bold in our instruction letter and the “area manager” said do you have in writing where we agreed to this… RIDICULOUS, by accepting the property and letting it that in-itself its agreeing to the terms. . I was given their terms and conditions to sign AFTER the tenants moved in and told they wouldn’t transfer any of the rent until they received the T&C’s back signed (despite us not agreeing with the terms).. in effect BLACKMAIL.
To date we still have not had all the move in money from them, they are refusing to give us a statement with a breakdown of the money collected from the tenants/ their fee etc and we now have no other option then to seek legal advice from our solicitors. They have taken a fee from the move in monies without our consent, we do not even know what amount and we have never signed t&c's. Its unbelievable.
As a professional landlords we have found them EXTREMLEY difficult and uncooperative and we have the benefit of experience and knowledge on our side. Unless you are prepared for a lengthy battle to get your money & paperwork AVOID THIS AGENCY AT ALL COSTS.
Boydens Block Management - Alex Kane is the main point of contact for our block management and he is superb. Not only is he professional, approachable, fair and polite but he is so passionate about his job he always goes the extra mile.
He is an asset to Boydens Colchester!
I would give 0* if I could, absolute scammers and time wasters. The service here is appalling.