Recently rented a property through Arkwright & Co and they were fantastic from the moment we signed the lease to handing the keys back at the end. Any maintenance issues were dealt with quickly and efficiently and getting our deposit back at the end was a breeze.
Having rented properties from many different letting agencies I can honestly say Arkwright & Co have been a cut above the rest. Their friendly and professional service is really stand out and Daniel the lettings manager can’t do enough to make things as easy as possible for you.
If you are looking to rent in the local area definitely go with them!
The best letting agents I have dealt with by far, and I have dealt with quite a few! Daniel Edmunds was my letting manager and he was an absolute pleasure. Very responsive, professional and just a very nice and thoughtful person. I cannot recommend highly enough.
Cheffins in Haverhill is an outstanding
Estate agents. Andy Pantling whom is a huge asset to cheffins & the team at cheffins where extremely helpful throughout the selling / buying process ! I defiantly would use them again & I would certainly recommend using them !
Organised viewing with this agent, expressed interest in writing and filled form. No word back from them, would not recommend.
Kerry and Tom were both fantastic when helping me find a property in the town centre. Very friendly, helped me with loads of questions and were always a pleasure to deal with. Thanks for making my rental experience a great one!
The service received by Abbotts Bury St Edmunds in connection with the purchase of a house can only be described as unprofessional,inefficient and unhelpful.
Would suggest some Customer Service Training for the Branch Manager.
Kelly and Chase have been really helpful in my house hunt in the Saffron Walden area. They were responsive to queries and really cooperative throughout the process. Everything was done on time.
Strongly advise to avoid this company if you're looking for a rental. Chase and Steve in lettings are completely unprofessional. They mess you around and tell lies. I hope they realise integrity matters in life and one day their reputation will catch up with them.
Just purchased a property with VS and I must say that Jonathan went the extra mile to help us during some pretty difficult periods with both our circumstances and the buyer. He was a great intermediary when it was needed. The period from acceptance of offer to completion took 7 months and he continued to show perseverance, tenacity and initiative throughout. Fantastic chap and his commission would have been well deserved.
Vincent Shaw are an extremely bad estate agent if you are arranging rental contracts or tenant referencing. Uncommunicative and inadequate implementation. We went elsewhere in the end. Would recommend you do too.
If you are a landlord DO NOT USE THIS FIRM for your management. I'm a landlord and I asked for ByChoice to manage my property. In the time they have managed my property I have had 2 tenants and on both occasions ByChoice failed completely. First time I can understand but second time shows there is something fundamentally wrong with ByChoice. They take a management fee but I can assure you do not manage ANYTHING. Their quarterly inspection reports are an absolute joke - it is an email/document with a 1 word sentence advising that they visited and there is nothing to report. I can guarantee that they do not carry out any inspections as they have no idea what is going on at the property and the tenants do not see them. My first tenant decided not to pay rent and ByChoice didn't report this back to me until I reported it to them ----- apparently this is my fault and I should have reported earlier. Once the first tenant left, we obtained the next set of tenants as ByChoice was incapable of finding anyone and due to the experience of the first tenant as well as the fact I had no confidence in them actually inspecting my property I asked for photographic evidence which they AGREED TO. A year on and I have had no photographic evidence. When escalating the issue to the Director, Emma Turner, I was told that this again was my fault and we should have chased from the beginning which we had been via email so we have evidence of this. What tipped me over the edge is the fact that they started to use SCARE TACTICS with my tenant after I expressed my displeasure with their management. They told my tenant that I was going to raise the rent and also was looking to sell my property which left my tenant looking for a new home. THIS IS OUTRAGEOUSLY UNPROFESSIONAL AND MALICIOUS TO SAY THE LEAST!
Emma Turner is the Director of this firm and honestly speaking is incapable and a disgrace to the Director title. Harsh as it seems she has no idea what is going on (I feel sorry for the inexperienced staff that work there as they are inexperienced/come across as they are inexperienced), unprofessional, doesn't return phone calls, doesn't stand by her commitments, doesn't stand by what her employees commit to, doesn't acknowledge failures even when there is evidence hitting her square in the face and worst of all, just fobs you off to the complaints department to avoid having to take any responsibility. Save yourselves the hassle and the management fee - I've definitely been paying for a non existent service for 2+ years.