P Thomas
Huge thank you to both Peter and Samantha for being absolute angels during the most stressful move ever!
They were beyond understanding and accommodating when things went wrong multiple times and didn't end up getting to view the place before moving in, but I really felt like their work ensured that I wasn't getting any less in terms of service.
Thank you especially to Samantha who was so kind and waited for me to get my cat up to Colchester by train after my movers let me down twice. She is such a kind, lovely person to have been in contact with for this, and I wish her all the best!... Read more
Tenant
23rd Dec 2021 (3 years ago)
S life
After letting our property with Abbotts for many years and received excellent service and support from Sheridan, we decided to sell our property through Abbotts in Colchester. This was a big mistake. The Sales team were poor in every way. The first advert on Rightmove was put out in a rush, and the photographs were awful and there weren't any room measurements. It took weeks to improve the photographs and include the correct measurements.
We had to show clients and Surveyors around the property because the Sales team would not attend. Phone calls were not answered either.
When the Sale fell through, the Vendor called us,butno-one from the Sales Team contacted us .
Our emails and phone calls went unanswered. So, after a very frustrating time with Abbotts in Colchester, we are marketing our Property elsewhere.... Read more
Seller
10th Sep 2021 (3 years ago)
M Skeggs
After having a previous bad experience with an agency the idea of moving was stressful. However, Sheridan at Abbott’s, from the first phone call was reassuring, helpful and professional and made our move a lot more relaxing.
Both Sheridan and Rick were responsive throughout the process and we are so thankful for all their help. Sheridan is such an asset to Abbott’s and she really put us first, so thank you.... Read more
27th Jul 2021 (3 years ago)
N Sadler
The team offer a very personal service, and ensure that every question is answered.
They are efficient, friendly and supportive and go to great lengths to match the right tenant with the right property.
I have nothing but praise for the team and will continue using Abbotts in the future as I know they look after my interests as a landlord but also those of the tenants.
First class service, worth every penny.... Read more
Landlord
1st May 2021 (3 years ago)
Liamjkp
My overall experience with Abbotts in Colchester has been very good. Their services are professional, very efficient and generally great when it comes to customer care. I dealt mainly with the letting negotiator Sheridan whilst trying to organise renting a property and she was great. Very informative and her communication with me regarding the whole process has been brilliant. I don't really have a bad word to say about my experience with the company, overall I'm really satisfied with the service I received.... Read more
Tenant
29th Apr 2021 (3 years ago)
N Vanner
The best letting company I have ever dealt with. Very professional, experienced and helpful agents. Highly recommend.
I would like to say a huge thank you to Sheridan Partlett and Rick Hall, both incredibly helpful, caring and friendly.... Read more
27th Apr 2021 (3 years ago)
L D
Having used other letting agents in the past and being left disappointed, I used Google reviews this time and decided to try Abbotts Colchester.
Not only were they more reasonably priced than other agents, but their service was exceptional. Every part of the experience was so well handled right up to the point of the new tenant moving into my property. There were regular updates, help with issues I had relating to my exiting tenant and I really felt they wanted to find the best tenant for me - which they did! I have already recommended them to friends with rental properties and I will certainly be using them next time I need to re-let.... Read more
Landlord
13th Apr 2021 (3 years ago)
V Harvey
Great team. Nothings too much trouble.
Refreshing to find an estate agent that doesn’t do ‘pushy sales’ - just good honest communications resulting in quality viewings and ultimately a sale.
Special thanks to Ryan for his excellent negotiating skills.... Read more
Seller
9th Mar 2021 (3 years ago)
Deano
Above and Beyond!
Exceptionally professional, responsive and pro-active Estate Agents. With their exceptionally good communication, Spencer and Luke went above and beyond my expectations. All this was achieved with a natural personal touch, which didn’t feel commission lead. Well done... Read more
1st Mar 2021 (3 years ago)
S Campion
I would like to thank the whole team at Abbotts Colchester but specifically Luke and Spencer for their help, advice and professionalism during the house sale. They were in regular contact and always available to discuss any matters arising. 5 star service. Thanks Abbotts... Read more
Seller
25th Feb 2021 (3 years ago)
J Burdett
Friendly and helpful team. Good service with good value prices. I had considered a number of lettings agents and Abbotts were the most professional and provided me with confidence that my house was being let to decent tenants.... Read more
Landlord
3rd Feb 2021 (3 years ago)
B Bethany
Absolutely fantastic! Sheridan was so helpful and provided me with lots of information on current rentals. She went above and beyond and booked multiple viewings for me without any hassle.
I would highly recommend Abbots and especially Sheridan!... Read more
2nd Feb 2021 (3 years ago)
K Farthing
I have just moved from Colchester upto to the North of the UK, I had the best experience from all of the boys at Abbott’s In Colchester High Street. Spencer took every step possible to help this girl move xx... Read more
3rd Dec 2020 (4 years ago)
R Rigby
I cannot recommend this company enough. Sheridan and Rick made my entire move SO quick and easy and I’ve never known anyone to have a stress-free move story but I can proudly say I now do! Thank you so much for everything you have set the bar for estate agents!... Read more
2nd Oct 2020 (4 years ago)
Y Issa
I have been looking for a property to rent for long time as because of the current situation we are all facing everything is hard to be as normal. I got the perfect help and assistance from Abbottos agency. Sheridan and Rick are very helpful and professional agents.They explained all the details that I needed and offered all their help to get me move to the flat as quickly as they could.
I would recommend this agency for being professional and friendly agents.
Kind regards,
Yara... Read more
Tenant
18th Sep 2020 (4 years ago)
T Eggleston
Really quite disappointing with the service I received. I was going for the new PF development and was told that there were plots available and i had to be quick if i wanted them. I complied and got my paperwork back almost instantly. Only to then be ignored when chased up on the plots as i was ready to reserve in that moment. I chased over 4 times and sent emails and didn't get a reply yet waited 3 weeks to get nothing. The only person heading up the development seemed to not know what was going on with the plots and believed they were available yet everyone else in the office had told me they were gone. Transparency is key when dealing with customers, if the plots were gone or still going through applications thats fine. But to be told they were available and then to be ignored for weeks on end and not followed up with isn't acceptable.... Read more
Buyer
21st Aug 2020 (4 years ago)
D Santillan
Amazing estate agents .. really helpful .. always responsive .. never had a problem .. Iv been with them the past 2 years and I’m sad to leave them as moving to a bigger property with different agents .. but would highly recommend Abbott’s ..
little tip... ask to speak with RICK.. he’s the best employee there ! Really nice guy! Very professional easy to talk to and he dealt with everything I needed to be sorted with excellence! :)... Read more
Tenant
15th Aug 2020 (4 years ago)
R Hossain
100% would recommend Abbott's To my friends and family. Managed to get my flat quicker and much easier without any problems. Would definitely use Abbott's to get accommodation again... Read more
Tenant
24th Jul 2020 (4 years ago)
J Mardellis
I highly recommend the Colchester and Sudbury branch as they have done all they can for us. Very helpful and as we were first time landlords Rick helped us all the way. Brilliant and professional. Cheers to everyone who helped us.... Read more
Landlord
15th Jul 2020 (4 years ago)
R Bartlett
Have spent the last 8 days trying to reserve a new build plot that is being advertised with Abbotts. Everything we were asked to do was done either the same day or within 12 hours of being requested. We were financially qualified within 24 hours and ready to reserve. We chased and chased and chased to no avail. We didn't anticipate having to chase Abbotts for a week to reserve the requested plot only to then throw in the towel because a complete lack of faith in the new home site they are representing. We were continuously told the new home site hadn't got back to them, fair enough.... however the nail in the coffin was on the 08th day from initial enquiry when I had a call to say "Are you still interested because if not we have someone else who wants to reserve it"..... Hang on, haven't I been the one chasing you for reservation for over a week!? Then because I've been sent an email and not responded within 4 hours I'm being told to hurry up!
All I will say is if they do have someone wanting the plot they are more than welcome to it and wish them all the very best in reserving it, perhaps this time it will go through quicker than a week!! Reserved a plot today with another developer whereby the property was viewed and reserved within 4 hours as we expected it would have been with Abbotts.
I won't leave an unfair review and have therefore left 3 stars as Spencer was a nice chap, gave time to explain things when asked and seemed professional. Have knocked 2 stars off for the complete run around over the last week, lack of organisation including being sent a reservation form with one price only to then have to sign the same form with a higher price, and also the final phone call received advising someone else wanted the plot when we had been chasing a week to reserve and still were at the time of the call! Makes me wonder if they had a preferred application, perhaps from someone without a chain and wanted to push on with them instead, who knows!?... Read more
Buyer
2nd Jul 2020 (4 years ago)
J Martei
I am relocating abroad, so speed and ease was of the importance to me, Spencer and Stuart did everything to ensure I was updated and taken care of at every stage of the sale. I cannot thank them or recommend them enough.... Read more
Seller
13th Mar 2020 (4 years ago)
C Colville
Can highly recommend Abbott’s. Andrew went above and beyond to secure our new tenancy. Can’t thank him enough... Read more
Tenant
13th Feb 2020 (4 years ago)
C Darby
The service I have received from Abbots since June 2019 has been second to none. I have found Rick to be professional and committed to delivering outstanding customer service. He acts with integrity and has always honoured his commitments regarding keeping me informed. I have full confidence in Rick's ability and due to his commitment in resolving my concerns my Business has remained with Abbotts.... Read more
Landlord
5th Dec 2019 (5 years ago)
I Moody
I can't recommend Abbotts Colchester enough! They are an incredibly professional and friendly team and I could not have purchased my home without the help of Spencer and Max. Spencer went above and beyond to ensure we could move into our first home before Christmas. He communicated with me every step of the way and that made me feel at ease.
If you're looking to purchase/sell your home, these guys have been incredible!
Thank you all again for everything you've done for me!... Read more
Buyer
24th Nov 2019 (5 years ago)
E Roberts
I have recently rented out my flat and used Abbotts to find me a tenant. They found me one quicker than I expected! The manager Rick Hall was really helpful throughout and kept me updated throughout. I'm looking to buy another flat next year and will use them again.... Read more
Landlord
13th Nov 2019 (5 years ago)
G Driscoll
Thank you to Max and Derek for all their help and advice during the sale of my flat. Always approachable and friendly. Many thanks to you both.... Read more
Seller
7th Sep 2019 (5 years ago)
D Delmage
Well what can I say about these guys, only one thing, they are amazing!! I had my house up for sale with various other estate agents for six months prior to using Abbott’s with no luck whatsoever. Max used to call me very few weeks to try and get me to use them and stupidly I never switched. Until one day I decided to give them a try. Max and Derrick sold my house within one week, ONE WEEK! I only wish I had used them from the start. Don’t bother with any of the other estate agents, just go straight to the best! Thanks guys.... Read more
Seller
21st Aug 2019 (5 years ago)
R Sulugiuc
Ridiculously bad service.
Time waisted due to Abbotts Colchester.
They are unreliable and they let us down.
We had an appointment to see a house, they never showed up, they are not answering the phone.
With this service you will definitely have clients
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11th May 2019 (5 years ago)
G Foster
I cannot fault the service from the guys at Abbotts. Manager Jordan guided me through everything in layman's terms rather than marketing spiel - for which I am very grateful. Thank you for everything! Georgie.... Read more
8th Apr 2019 (5 years ago)
J bryant
I would just like to say how professional and helpful the team at Abbott's Colchester have been! I must say jordan Burnham the branch manager is a credit to the team and company, he made sure I was updated when needed and always did what he said he would do, I would only ever recommend using jordan if you are looking to buy or sell in Colchester.... Read more
11th Mar 2019 (5 years ago)
P Cooper
The whole of the team were helpful, friendly and, most important, achieved a sale. They worked hard in a very competitive market, producing a quality brochure, with great pictures and write-up. On each contact with any of the team I was answered quickly and efficiently. They called back when they said they would, did what they said they owuld do and sold the house! Very happy customer.... Read more
Seller
12th Jan 2019 (6 years ago)
J Hutchcroft
Throughout a very complicated and long winded sale, Jordan Burnham and Abbotts maintained an extremely high level of service and contributed significantly towards in a successful completion.... Read more
Seller
3rd Dec 2018 (6 years ago)
T Gale
I found the service provided to me by Daniel Dale excellent - Polite, efficient and comprehensively helpful.... Read more
14th Nov 2018 (6 years ago)
A khattab
very professional and excellent costumer services. the person i was dealing with was a very professional and friendly, always reply to my emails within minutes. they made our move hassle free. i would like to thank Tara Gennings in person and all the team . highly recommended agency.
The first few lines was the original feedback that I wrote few months ago. That was the situation at the start before they get the money. At the end of lease things changed completely. The same person started to ignore our emails and not calling us back when we leave her message. We struggled even to know where to leave the keys. Getting our deposit back was a big trouble and we had to raise it to the court. They claimed Tara is not working for them anymore but after few days she emailed me regarding the keys which was strange if she left work!.. It was one of our worst experiences and here is my advice, they might seem helpful at the start but when they get your money their customer services are the worst amongst all the agencies I'd dealt with. If I am looking for a house to rent or buy they won't be a choice for me. ... Read more
Tenant
28th May 2017 (7 years ago)
T cooper
I would advise never to use this effort of a company. They failed to protect me from bad tenents and costing me over £2000 in lost rent inspection of property not regular failing to add requested protections one star is an exaggeration. Should be - 5 stars... Read more
Landlord
6th Dec 2016 (8 years ago)
L isaac
Absolutely excellent, can't recommend them enough! Abbotts arranged an open day and my house sold immediately to a cash buyer. Gwenda helped to keep the sale moving by keeping in regular contact with all the parties involved, and was quick to offer reassurance and help to me whenever needed. Nothing is too much trouble for the the friendly and professional team at Colchester. THANK YOU :)... Read more
Seller
24th Sep 2016 (8 years ago)
A khattab
very professional and excellent costumer services. the person i was dealing with was a very professional and friendly, always reply to my emails within minutes. they made our move hassle free. i would like to thank Tara Gennings in person and all the team . highly recommended agency.... Read more
Tenant
12th Jul 2016 (8 years ago)
T Smith
My family and I are moving from Canada back to the UK and Abbotts Countrywide were a fantastic help. We located a property and with their professional help and outstanding customer care we were able to secure the property while still in Canada.
The customer care went well above and beyond what we expected.
We want to thank Brady (Senior Manager) and Tara (Senior Letting Negotiator) and the team for their proficient assistance and care.
We would highly recommend this team to help find a property to buy or let.
Thank you all!... Read more
Landlord
12th Jul 2016 (8 years ago)
I Smith
I have always been pleased with the service from this team. They are always helpful, responsive and behave very professionally. I'd recommend them wholeheartedly.... Read more
21st Jun 2016 (8 years ago)
R S
I'd definitely recommend the team at Abbotts.
Brady and Tara are extremely proficient and professional, however they are still very friendly and supportive. They are happy to give you advice and they go the extra mile to ensure everything runs smoothly.... Read more
21st Jun 2016 (8 years ago)
R Temple
A team of professional and dedicated individuals who are highly organised and great communicators. Truly grateful for all that they have done for us!... Read more
17th Jun 2016 (8 years ago)
B Bigmore
Was very impressed with the service I was given from Tara Gennings at the Colchester lettings branch - Would highly recommended to any investors or potential landlords to use this branch for their investments. You will be in safe hands, Tara is efficient and delivered all promises. I am very pleased and feel comfortable leaving my rental property in her hands.... Read more
Landlord
7th Jun 2016 (8 years ago)
B Paolini
Excellent service. Everything was easy and went smoothly, from the viewing, to the letting process and the moving in. Always helpful and supportive for any kind of issue.
Highly recommended!... Read more
Tenant
27th May 2016 (8 years ago)
Winniebartlett
Worst estate agents ever. Recently bought a property via the Clacton-on-sea office and the entire process was a shambles from start to finish. Definitely will not be buying or selling through them again. ... Read more
Buyer
11th Nov 2015 (9 years ago)
V Winsbury
I was quite nervous about renting out my property for the first time whilst I was overseas. However, the lettings team at Abbotts managed my property above my expectations. The tenants had a few teething problems to start with and these were sorted out quickly and efficiently. Highly recommend...... Read more
Landlord
3rd Nov 2015 (9 years ago)
B Trunley
Exceptional is the word that comes to mind when using Brady, he is one of the only agents who will go the extra mile no matter what. Highly recommended. ... Read more
27th Oct 2015 (9 years ago)
M Kersys-Hull
After renting for a year with Abbots, we are signing on for another 2 years. I feel this says a lot in its self. They have made everything very easy, from viewing the property and moving in, to sorting out any issues that might arise in the property (I must say we have had no major problems with the property, just general problems that needed minor fixes). Dealing with Brady we have had an experience where we were treated as individual customers and didn't feel like another one on the conveyor belt. Another plus point is that every time we have been in the office Brady has know us by name, and been fully aware of what property we are letting and any different communication we have had. All a very positive experience letting with Brady, through Abbotts lettings... Read more
Tenant
6th May 2015 (9 years ago)
C Turnstone
Fantastic, I rent properties for a living and I have yet to meet a more friendly professional team than Abbots Colchester, the last property they rented for me went up for rent on a Wednesday and was rented the same day, my new tenants were also singing there praises and remarked on how easy the whole process was and how reasonable there prices were compared to other local agents, "I tip my hat to you all" thank you.
Clive ... Read more
Landlord
16th Mar 2015 (9 years ago)