Nurjan
Shockingly rude. My first experience with this particular estate agent and I'm so glad to say that I'm thrilled they showed their colours before I even rented a property from them. I booked a viewing through their website on a property they have advertised where the tenant would be out 'in June'. No mention of June 2025, just June, so anyone would assume June this year. Why would an estate agent communicate that so badly? I got a call back on Monday to confirm my viewing and the man I spoke to confirmed my 6:30pm viewing on Tuesday 13th August. He called me, so he had my details. I turned up at the property 45 mins early to scout the area, and thought I would give the estate agents a call to make sure someone would be meeting us there as no one had sent an email or any means of confirmation about this evening. I'm so glad I did because it really sealed the deal for me! No one provides their names when they answer the phone by the way, they just expect you to know who you spoke to. He was so impatient and rude in telling me I have it wrong because my details don't exist on their system, and there is no viewing arranged for tonight. Really? Is everyone at that branch incompetent? Why did one member of staff confirm and answer my questions on Monday morning and another tell me on Tuesday, there's no record of me on their system? YOU RANG ME ON MONDAY FROM THE DETAILS I PROVIDED ON YOUR WEBSITE.
To the rude, insulting man I spoke to tonight, please don't feel you are the only property I am viewing. I'm viewing many.. I just want to say thank you because I will never go near Addison Townsend again, nor recommend them. I hope your company provide you with basic telephone skills so you can in future, conduct yourself in a more professional manner. But thank you, you saved me from what could have been a total nightmare for £2,000 per month. Keep it.... Read more
Tenant
13th Aug 2024 (23 weeks ago)
S Brooks
I had an excellent experience with the Addison Townsend, especially Stephanie for her outstanding service, she always goes above and beyond to ensure a smooth and efficient rental process. Her professionalism, attention to detail, and friendly approach made the entire experience enjoyable. I highly recommend Addison Townsend who stand out as one of the best in a saturated market and Stephanie in particular, for her brilliant level of service and commitment to customer satisfaction.... Read more
Landlord
20th Nov 2023 (1 year ago)
A Mason
I cannot praise highly enough the service that we received from Addison Townsend. From the original meeting in which we discussed marketing our property right through to completion, Gareth provided a five star, professional service going beyond my expectations in terms of the information that I was provided with, almost instant response to messages and concerns and ultimately leading to a very successful sale. I have already recommended the company to other people and will continue to do so... Read more
Seller
26th Oct 2023 (1 year ago)
K Merchant
This was our first time renting a place in UK. We were in contact with many other letting agencies, however Addison Townsend was the first one to understand our needs and situation. Stephanie (Agent) was very helpful and made the process smooth.
Highly Recommend... Read more
Tenant
11th Aug 2023 (1 year ago)
G Smith
In a difficult market the staff at Addison Townsend have made the process of renting really easy and have just been so helpful. I can't recommend them enough!!... Read more
Tenant
9th May 2023 (1 year ago)
I Piszczek
After a long search for a new home, we managed to find the perfect place for our family through Addison Townsend. Our agent, Stephanie was wonderful and helpful at the viewing. It has been a few months now since we found this property and they have tended to all our needs or problems that we found, the communiacation is always pleasant. Highly recommend!... Read more
Buyer
5th May 2023 (1 year ago)
S R
Overall had a pleasant experience with Addison Townsend... Read more
4th May 2023 (1 year ago)
K Roddy
Addison Townends found my tenant super fast and helped me get the house ready. They are a known and trusted service for me! All of the team are very efficient and knowledgeable.... Read more
Landlord
4th May 2023 (1 year ago)
R Filby
Gareth and everyone Addison Townsend provided exceptional service and communication throughout.
From start to finish Gareth and his team listened to our requirements and facilitated a smooth transaction with both our buyers and sellers agent.
They more than justified their (very competitive) fee.... Read more
Seller
21st Apr 2023 (1 year ago)
C Marino
Wrapped cars, painted callipers and furry dice
They seemed do a lot of viewings to find tenants but totally went against what I was looking for
In tenants. All sorts turned up. It was like interviewing for the performers for a ???? circus. All bells and whistles but unfortunately did not produce the right type of tenants that my property deserves.... Read more
Landlord
10th Oct 2022 (2 years ago)
K Sarafidou
I could not have hoped for a better experience than the one I had with Addison Townsend Southgate. Gareth and his team were very professional, responsive and helpful. The flat purchase ended up being a bit more complicated than we had anticipated for reasons that no one could have foreseen but Gareth's support was very hands-on, smoothing out and sorting out issues as they arose, and managing the process to completion in a low key and competent manner. I felt I was in good hands throughout, and I am impressed both by the team's professionalism and their efficiency. I highly recommend them.... Read more
Buyer
12th Sep 2022 (2 years ago)
H Libby
We have had a great experience with Addison Townsend. They have been great with communicating and helping with issues that come about with ease and professionalism. I would definitely recommend them to others.... Read more
12th Sep 2022 (2 years ago)
F mukaj
Very very bad experience with this agency.
In July 2019 we rented a flat , the agent mentioned to us that the flat was going to be managed by the landlord which it turned out to be the most nasty sick, men I have ever seen . Flat address 8a Eaton park road n13 4el , we had problems in the flat , asked him to come and sort it , he always was ignoring , as a result when we moved out kept more than half of our deposit( which we are going to take legal steps for ) with the excuse that we caused small damages to the flat, which wasn’t true at all. The agent only cared about to sign the papers , nothing else , any time we asked for support, their answer deal with the landlord.
Please stay away from this people.... Read more
8th Jul 2022 (2 years ago)
R furlong
Very happy with the service provided in helping us obtain our current property... Read more
19th May 2022 (2 years ago)
H Morucz-Szabo
It is a very professional agency.
The whole process of the property renting was very quick and smooth.
Our agent Stephanie was very kind and helpful.
Highly recommended for everyone.... Read more
Tenant
18th May 2022 (2 years ago)
R Ullah
The overall experience from contacting the Lettings Manager to be added to the waiting list to moving into the flat was excellent.
There was no unnecessary delay with administration. Goodlord was easy to use which made the whole experience less stressful than it usually is with other letting agents.... Read more
Tenant
17th May 2022 (2 years ago)
D C
I have used Addison Townsend on several occasions and have been very helpful and generally successful in letting my properties.
I always feel they understand my requirements and respond quickly.... Read more
Landlord
17th May 2022 (2 years ago)
V Viyakesparan
We have used Addisons for a number of years to manage our portfolio of rental properties.
Always very helpful and responsive to both ourselves and our tenants.... Read more
Landlord
17th May 2022 (2 years ago)
D Wolverine
An amazing team at Addisons. Always approachable and respond to emails very quick. There's a real family feel to the team. The team are very aware of our needs, as our primary aim to ensure our tenants are comfortable and feel they are getting value for money. At these difficult times this is important both to us and Addisons.... Read more
Landlord
17th May 2022 (2 years ago)
O Paramount
Addison Townsend have let several properties for us. They have been helpful with advice when we've asked for it and quick to find reliable tenants. All the necessary checks and documentation was completed easily and with very little time required on our part. Communication throughout was excellent and we felt at all times they understood the relationship we like to have with our tenants. We have recommended them to others and will continue to do so.... Read more
Landlord
17th May 2022 (2 years ago)
N charalambous
Highly recommend estate agency for tenants! Great management, staff are really friendly, empathetic and helpful! They go above and beyond to reach their tenants expectations, in all aspects. (Addison Townsend, Winchmore Hill - Stephanie & Jessica) Thank you!!!... Read more
Tenant
17th May 2022 (2 years ago)
J Franks
Professional and helpful agents. They have found me many good tenants over the years. Would recommend.... Read more
Landlord
16th May 2022 (2 years ago)
M Sachikonye
Dealing with this agent was generally conducted professionally and efficiently throughout.... Read more
16th May 2022 (2 years ago)
D carp
The best agency I have worked with so far. Very helpful and friendly... Read more
16th May 2022 (2 years ago)
N Abey
Overall good service... Read more
7th May 2022 (2 years ago)
D Elliott
They were excellent.... Read more
4th May 2022 (2 years ago)
E 8
Addison Townsend are a reputable company with highly experienced staff who offer a very professional and friendly service. The service is delivered on a unique basis and this is always very helpful.... Read more
4th May 2022 (2 years ago)
G Frost
The team at Addison Townsend are excellent. Our experiences working with Gareth and team have been extremely positive. We had a fairly straightforward property to sell but launched with another local competitor and the sale didn't progress well. Gareth and team turned things around very swiftly once we dis-instructed the other agent. Excellent lines of communication, ensuring speedy feedback, updates generally and salesmanship. They are very personable and friendly, and work very hard to put deals together - we would gladly recommend and use them again!... Read more
Seller
22nd Feb 2022 (2 years ago)
Kay
This is the most honest review you will ever get of this place. I rented a flat with my wife and daughter for over a year using this estate agent. If you are a potential tenant I would recommend another estate agent. These guys are strict and will charge you to your last penny if you make mistakes. However, if you are a landlord look no further than Addison Townsend, these people will fight your corner, keep your property in the best of condition and make sure your tenants are suitable to be living in your property. Honestly, in future when I let out my property this place will be my first stop.... Read more
Tenant
27th Nov 2019 (5 years ago)
J O'Donnell
Good experience and they were very polite and friendly. I would recommend these guys.... Read more
30th Nov 2018 (6 years ago)