D Lee
Great experience across both fully managed letting and then sale which followed. The TEAM are brilliant; clear, fast, accurate responses which is critical with PropCo.... Read more
Seller
6th Aug 2024 (6 mo. ago)
L lowe
The sale took a few turns but the agent was excellent at keeping me informed.
Well done.... Read more
Seller
2nd Jul 2024 (7 mo. ago)
J Boot
The team were incredibly helpful with my sale and purchase. Highly recommend.... Read more
Seller
1st May 2024 (9 mo. ago)
J kay
Stephanie was amazing from start to finish, she couldnt have been more friendly , open and helpful. The process was made an absolute pleasure and we felt really supported.... Read more
2nd Mar 2024 (11 mo. ago)
J Conway
I would recommend avoiding this agency, I was disgusted with the behaviour of the lettings manager. Didn’t take my phone calls at the beginning and then we viewed the property and expressed interest just sent a contract. We didn’t sign this within 2 days and then was sent some very rude and abrupt emails. I personally don’t want to be entering an agreement with and agency without speaking to them considering they will be my contact if anything went wrong with at the property.
Very rude and unprofessional.... Read more
Tenant
23rd Jan 2024 (1 year ago)
J Palman
Jonathan is everything an estate agent should be, yet so few are! He went totally above and beyond from the very start of my purchase, was extremely helpful and knowledgeable, as well as always exceptionally quick to respond to any query while also being highly proactive, ensuring everything progressed as quickly as possible. A total breath of fresh air compared to other estate agents I’ve used before. Thank you so much for all your help, I certainly wouldn’t hesitate to recommend Addison Townsend to anybody seeking a traditional estate agent who cares about their clients!... Read more
Buyer
8th Dec 2023 (1 year ago)
D Nunes
Very professional company. Would highly recommend... Read more
26th Nov 2023 (1 year ago)
J Hopkins
Great service. Nick was very professional. I'd recommend their sales and lettings service!... Read more
26th Nov 2023 (1 year ago)
P Nikiforov
Responsive and approachable.
Very helpful throughout.
Can’t fault.... Read more
2nd Mar 2023 (1 year ago)
G Clarke
I cannot recommend Addison Townsend enough. I have transferred two properties from a different estate agent in the area to Addison because I was so impressed with them. On both occasions they made the transitional process very smooth and unawkward, they responded to emails rapidly and were extremely helpful at every step. They offer very fair rates and were not forceful or pushy at all.
Honestly, not a bad word to say. I'm so grateful I found them!... Read more
Landlord
22nd Jan 2023 (2 years ago)
M Alvi
I have been able to work closely with this agent and it has been easy to communicate about any relevant points and deal with them as appropriate. I am happy with their level of service and responsiveness.... Read more
21st Jan 2023 (2 years ago)
T walkerk
I have used Addisons for several years and feel safe with the property in their hands.... Read more
Landlord
20th Jan 2023 (2 years ago)
Aristotelis
Great agency, professional and always helpful.... Read more
19th Jan 2023 (2 years ago)
L Lazar
We had a great experience! We went through a difficult time and we were struggling to find a new place to live. I found the properties we currently live in on a website, I called the agent and she booked our viewing straight away. She was very very friendly and helpful. She gave us a lot of details about the house, location and neighbours. We accepted straight away. She made the whole process very simple and we had a lot of support from her. Thank you Stephanie!... Read more
Tenant
18th Jan 2023 (2 years ago)
H Kurt-Elli
My experience with the agents is that they have been professional throughout the process. In addition, I have appreciated the promptness with which enquiries were responded to and the very accommodating nature of the agent through multiple viewings. Excellent service.... Read more
18th Jan 2023 (2 years ago)
M Efstathiou
Very professional and friendly. Pleasure to deal with.... Read more
17th Jan 2023 (2 years ago)
R Pascual
Very easy process to sign up with the agent. The expected set up costs were less than expected and I am regularly kept informed on key decisions when necessary. Very courteous and professional organisation... Read more
Landlord
17th Jan 2023 (2 years ago)
S B

Firstly, don't read TR's review (a few down) as he is the person who sold his overpriced rat-infested house . He also made us pay more after accepting our offer (25k over asking) and it was in fact HIS solicitors who were so incompetent that they delayed completion. This man is a money grabbing disgrace and a liar. Read below for facts.
I wish I had something positive to say but I had a terrible experience buying with Addison Townsend. We purchased a house which we recently moved into but only after having put in our best and final offer (a tactic designed to get the best price for their client - as expected) and got our offer accepted.
A week or two into the process when we had the solicitors involved, the agent called us to say a couple who had put in their best and final offer at the same time us but lost had a think over the weekend and went back in to offer more (than us). The agent and seller then asked us to pay more money which we did via another loan from family members (and after a lot of upset and stress). They say they had to put the offer to the client legally.
Moral of the story - don't trust Addison Townsend with best and final offers. Offer what you want. When you lose your bid and if you don't care about other people's feelings or are really desperate (which I understand a lot of people are when it comes to buying property in London), go back and make another offer or keep offering until you get the property. Best and final means nothing. Also, try and find out if there's a rodent problem any which way you can.
Now we've moved into our 'dream' property (literal nightmare but grateful to have a roof over our heads) it's infested with RATS. But that's not Addison Townsend's fault. It's another flaw in the property market where legally you must declare minor disputes with neighbours but not whether you have rodents residing in your property who can chew through the wiring and potentially set your property alight.
By the way, the purchasing process was a nightmare. The seller didn't understand the legal process such as the need to provide a gas safety certificate (for his boiler installation) and indemnity policies which mortgage providers require. We had to foot these costs as he was threatening to pull out of the purchase claiming we were being difficult.
One thing he thoroughly understood was the need to try and sell us his furniture over and over via requests through the agents. The solicitors he used meant it also took THREE weeks to approve the documents to exchange despite me and my seller being ready as his solicitor was inexperienced and required sign off. The seller wasn't buying so there was no onward chain. He also suggested a later completion date at one point in the process. It's beggars' belief he is complaining about delayed exchange in his review. It goes to show, don't believe everything you read.....
Did Addison Towsend do a good job in pushing things along? No. I had to ring them and email them, constantly. In fact on the day of completion, our buyer had completed, and we had to wait another two hours in a car park waiting for our transaction to complete, homeless with all of our possessions in cars and a removal van. Completion only happened as I called Addison Townsend on the verge of tears forcing them to call their client's incompetent solicitors. Again, The agent didn't seem too bothered about our predicament. But then again, he never did.
So overall - use them if you're a fan of gazumping, are really desperate and you've seen a property you like with them or don't require a human touch. Huw seems nice though so maybe ask for him instead.
To end, I literally smell a rat (not just TR) - it's disgusting. I can't believe I paid £25k over asking to live with rats (and the smell of the dead ones). Gross.... Read more
Buyer
26th Oct 2022 (2 years ago)
D fouche
Its always a pleasure working with Stephanie, she is extremely quick to respond and always more then happy to assist with any question i may have. A real asset to the company!... Read more
17th Oct 2022 (2 years ago)
D Lem
Amazing Service... Read more
11th Oct 2022 (2 years ago)
Y Puliga
Stephanie went above and beyond service expectation.
She was thorough and extremely friendly polite and professional... Read more
7th Oct 2022 (2 years ago)
P Petrov
Very good agency... Read more
5th Oct 2022 (2 years ago)
T R
I sold my house through Addison Townsend (Winchmore Hill). The experience was not great due to one particular sales agent assigned to my sale there. Whilst the house sold quickly, I felt misled and railroaded by this agent into accepting an offer from one buyer when other higher offers were available. I was advised that my buyer was in a position to move quickly when in fact they were in a chain and the sale took until October to complete instead of August. I realise that conveyancers play a big part in the delays too and we had one weeks notice to complete following exchange. The manager of the branch (Huw) is actually very honest, professional and efficient and in the end I felt I had to contact him directly to progress the sale rather than his sidekick who quite frankly shouldn’t be doing this job. His communication skills often antagonised me and made me feel like he was working for the buyers rather than the person paying him a hefty commission.... Read more
Seller
5th Oct 2022 (2 years ago)
P Mitchell
A great job, much more human than most agents I have encountered!... Read more
16th Sep 2022 (2 years ago)
F BOUSFAR
Best agent in Southgate. I’ve bought my property with AT and also used their letting services.... Read more
Seller
16th Sep 2022 (2 years ago)
M TURDI
I am a family man with children and have been a private renter over a decade in London.
Based my tenant experience with Addison Townsend and staff professionalism, they deserve 5 stars awards or even more 7 stars.
These are the unique qualities and attributes which make Addison Townsend and its staff stand out from the crowds.
Efficiency and productivities.
From viewing scheduling to moving into the accommodation, we have very impressed way they had done tasks efficiently and smoothly.
2. Communication and maintenance.
When we notice any maintenance issues at the property, we had notified the agency via email and same day, we got swift responses for the repairs and they was so quick and impressed.
3. First time as a private renter, I experienced less paper works and more green work ethics with Addison Townsend.... Read more
Tenant
19th Aug 2022 (2 years ago)
P Williams
Very professional, communicative and helpful agent... Read more
11th Aug 2022 (2 years ago)
P Dennis
Dont use this estate agency for lettings very arrogant attitude once giving up tennancy.they will go out of their way to keep a percentage of your deposit regardless of how you looked after their property.
We had a proffessional clean done b a company andcthey informed us that we never.
Very dissapointing... Read more
30th May 2022 (2 years ago)
R Lazzaro
Qualified staff always very willing to meet the needs of their customers.... Read more
18th May 2022 (2 years ago)
F Pietrafesa
The process was easy and quick. The agent, Stephanie, is always helpful and quick to answer any inquiry we submit, she is a real asset fot the company.... Read more
17th May 2022 (2 years ago)
A Zadran
Excellent... Read more
29th Mar 2022 (2 years ago)
R Wheeler
After stating my exact house criteria, I was met with incompetence, and been receiving emails for 4 bedroom houses while looking for a studio flat. After sending a few emails explaining my criteria over and over again, I had enough and blocked the email address. It is unfortunate I was met with such poor staff as some of the houses that were advertised online looked decent.... Read more
8th Jun 2021 (3 years ago)
P Sharpe
Overall does a good job... Read more
17th Oct 2017 (7 years ago)
R Coghlan
I recently bought a house through Addison Townends and received exceptional service throughout the entire process. Huw was superb - thank you, highly recommended... Read more
Buyer
26th May 2017 (7 years ago)