Are Affitto Right For You?

Consistently shocking service. Moved into an affitto let property 12 months ago and I wish i'd gone with my gut and avoided these guys after they didn't show up for the initial viewing.
Lack of legal documentation at sign up, failure to complete repairs outstanding from the start of the tenancy, terrible attitude from the staff and just as our tenancy is coming to an end and we can escape - they admit they don't have a signed copy of our tenancy agreement on record.

I'd recommend both tenants and landlords avoid like the plague!

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Moved into an Affitto property not even a week ago, and already had a horrific experience. Been lied to on several occasions, having to chase staff constantly for responses if any staff even bother turning up to the office that is! Number of outstanding repairs to completed, that should have been done before move in including a gas safety check that has not been done for 5 years!!!!! I am really disappointed and shocked, quick at taking your money but not much else.

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I have stayed at a property through affitto for a year and I am editing my review solely for Manjeet who has single handily changed my opinion of affitto. He has been nothing but helpful and punctual with his responses. Yes, I have had issues with the property I've stayed at but with Manjeet I have seen changes. I believe communication is very important and at the beginning I would struggle to get response from whoever was the admin there but like I mentioned this did change and responses were better.
Overall I've had an easy stay through affitto and I've never been behind on rent so not had to worry about that side of them.

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Lacking competent staff. Washing machine broke during the tenancy and it took 6 months to fix. When requiring a reference from the company so that I could move into new accommodation they didn't do it until the very last moment and lied to myself and the new estate agents about what was happening to it (they didn't receive the email request, the form wasn't attached, it was in the post etc). They lost the deposit, knew about it, but didn't tell us until a month after we had moved out. The fact they forgot we were moving out really sums up the experience

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If Google had let me, I wouldn't of given them a star rating.

They were great when we applied for the house, but as soon as the money started to role in they just didn't care. A list of complaints put forward as follows:

- We were never issued a Gas Safety Certificate and were never provided the landlords details which is against the Landlords and Tenants Act under Section 1.

- My family was left without a back door key for 2 months, so the only exit was the front door.

- The thermostat was broke, so the oven didn't cook food properly and became hot very quickly and it had gas hobs on top. A technician came out and said if the oven had gotten any hotter, the whole unit would have exploded. This wasn't resolved for 3 months.

- The boiler was condemned and we were left without heating and hot water for 2 weeks with a 3 week old baby. It had become that bad I had got my local MP involved.

- A month after the boiler was replaced, the carbon monoxide alarm went off, so the gas had to be shut off.

- For 6+ months we had to deal with black and green mould growing throughout the whole house and Affitto nor the landlord were bothered to do anything and told us to clean it.

I would never trust Affitto with anyone's life and I would NEVER recommend them to anyone!! For your own sake, do not rent from Affitto!!

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The approach from Affitto Estate Agents was very helpful and professional. They also helped us to sell our property even though they were not our agent for selling (we were buying from them). The team were extremely helpful and understanding.

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I recently let a few properties with Affitto Estate Agents.
I was really happy with the familiar, yet professional approach the company has.
The team went above and beyond to get me the right tenants. They were incredibly helpful and really thoughtful which in turn made this stressful time, that is finding new tenants, a lot easier for me.
I would also like to point out the tech savy methods the company's adopted - efficient for the busy Landlord life.
Recommending to friends and family!

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Affitoo was incredibly patient and understanding of our needs in our property search. They far outshone all the other agents we dealt with across Leicester. We are very grateful to her for helping us find our dream flat.

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We recently letted a property via the office in Leicester. The service and assistance was impeccable. All the process was pretty straight forward and we were able to contact our appointed agent at any time with any inquiry and/or question we had. Affitto and the team were also very flexible. We warmly recommend Affitto Estate Agents for its professionalism and responsiveness.

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