Aldermartin Baines & Cuthbert - Edgware

Edgware

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Melvin Jacobs

Sherlock Property Services

Richard is a true expert.  He is well informed on all property matters, skilled and extremely knowledgeable in intricate block management matters.  I highly recommend his team at ABC.

I have dealt with ABC for the last five years and have always had a great service.  They made life so easy for me, the team were always happy to help.  This time I was dealing with Georgina who has been professional and very efficient, she is definitely an asset to the team!

In the recent storms we suffered water ingress to 2 flats. The team were great, arranging a temporary solution with tarpaulins, whilst obtaining a surveyor's report and specification for a comprehensive repair. Richard made an application for Dispensation from the FTT so we could proceed swiftly without delay. We are really grateful for all your hard work.

Richard's expertise has been invaluable negotiating on our behalf with our Joint Venture partners to develop our airspace. His insight doubled the square footage and our profits. Even the JV partners were impressed by his suggestions. Can't thank you enough. God bless you.

Louise could not do enough to assist me with an issue I was having at my property recently. It really has been lovely to deal with someone who cares, even if the issue does not appear to be that important in the grand scheme of things. Her kind, practical and supportive manner really is an asset to the company.

We have 150 flats in our block and the communal gas central heating was always breaking down, our old managing agents failed to grasp the issue and deal with it. We moved to ABC about 2 months ago and after a few call outs to individual flats, they arranged a complete shutdown of the entire system, access to every flat and a comprehensive fix once and for all. A mammoth task but so well done!

ABC were recently appointed to manage our building. They have been fantastic resolving outstanding maintenance issues that the previous managing agent didn’t bother to action. Happy we made the move.

After years of constant breakdowns and repairs to our lift, we finally took the decision to replace it. Mr Reed researched firms to advise on the specification and oversee the installation. He also negotiated with the various lift manufacturers to not only reduce their price but also to include an extra years’ service within the price. We now look forward to many years with no call outs.

Richard and his team manage our property to a high standard. They are all very prompt with communication and were very helpful when we had structural concerns with our flat. Mark arranged a surveyor who made a comprehensive schedule of works and the Directors approved it after the s20 was carried out  I am happy to recommend Richard and his team.

Despite being a small operator as compared to others out there, ABC have really gone above and beyond the call of duty in the last 18 months. Jennifer has really made us feel like our voices are being heard and her and the team have really restored our confidence in agents and made our block somewhere that feels like home again.

As a resident in a block located near the Edgware office, I have on occasion popped into the office when passing by on my way home from work when needed. The office as a whole is professional, friendly and welcoming (even when busy) and you really do feel that you are getting a personal service. Great team and nothing has ever been too much trouble, long may our relationship continue.

ABC have managed our block for coming up to two years with no complaints about the level of service. The service since day one has been above expectation and consistent, rare in this industry having dealt with other companies at our previous property! Thanks all.

Having dealt with more than one Block Management company whilst living in my flat for the last 8 years, it would be safe to say the service received by ABC Block Management has been far superior to any received before. From the first meeting with Richard Davidoff, to the day to day dealings with my Property Manager (and the accounts department when required) I cannot criticise the service levels. Emails and phone calls are responded to quickly and efficiently and any issues I have had have been dealt with swiftly.

ABC have been a pleasure to deal with since moving into my property and have made the transition to finally being a property owner a lot easier than I anticipated! Having not just a dedicated Block Manager but also an Assistant Block Manager has made it so easy to get hold of someone when I have needed to, whether it be an issue with the bins or just a question regarding the cleaning. Raj and Sarah, thank you so much!

Richard runs a fantastic block management team.  He has an incredible amount of knowledge in his field, as well as being honest, professional and reliable.  His attention to detail is second to none.  Our block has made significant improvements since bringing ABC onboard.

From the day my house went on the market someone from the sales team at ABC called me regularly to let me know what was happening and give me an update on progress, From accepting  an offer to exchange of contracts, I was never left in the dark or wondering what was happening. All in all, they did a superb job.

I spoke with Louise to report a leak into my flat. She was empathetic to the situation and dealt with this immediately. Louise had a contractor attend that same evening. I found her to be very professional and helpful. Thank you!

I was extremely disappointed with the estate agent who I first instructed to sell my property. But when I walked into a ABCs modern office I was immediately impressed by the welcome I received from their smartly dressed and mature sales staff. I instructed them there and then and within  very short while I had accepted an offer on my property. Their sales team kept me regularly up-to-date with progress and I was very satisfied with their professionalism and level of performance. I will be sure to tell my family and friends to use ABC when they come to sell their property.

Having read some of the reviews I was somewhat concerned when our freeholder instructed ABC a year ago. We have since Collectively Enfranchised and bought out the Freeholder and am happy to say we have retained ABC as our agent and are very pleased with their service. Keep up the good work. Both we and the lessees are happy with the progress made this past year.

Over the last 5 years Richard put us on a rolling program of repairs and maintenance that have slowly upgraded our estate in an affordable manner. The estate now looks well cared for and should be easy to maintain going forward. Well done for all your hard work and thank you!

I had a wonderful experience when renting a flat through abc estates.  The lettings team couldn’t have been more helpful and patient with me.  After seeing several properties, Bradley found me the dream flat.  Happy to recommend the team to anyone looking!

It has been a real pleasure to work with this company. I have found their accounts team (particularly Jeetindar, who I was in touch with) to be really excellent. They go above and beyond to help, so impressed, and will certainly use again.

Thank you Mr Reed for revamping our block. It is ages since it was last decorated, and it now looks fabulous. I used to be embarrassed to bring people home but now it is an absolute pleasure. I really appreciate all your hard work.

Bradley at Abc Estates gave us a stress free experience while finding a rental property.  His knowledge of the local area was fantastic. He was clear about what we needed to provide in order to move forward and was available to help and guide us through the process.

ABC have just successfully concluded a major project replacing the roof on our block. We are a Grade II Listed Building in a conservation area. The whole project went smoothly, came in on budget and with only a slight delay due to the recent inclement weather. We were delighted with the overall project management and would be happy to recommend you.

We have been delighted with ABC Estates so far.  They have now been managing our block for nearly 2 years.  Each member of staff has been helpful, well-mannered and very proactive, especially Richard.  We have found their emergency phone a life saver for out of hours emergency situations!

I had a wonderful experience with ABC Estates! A very smooth process renting a flat, in addition I appreciate how the team worked together to deliver customer satisfaction.

Richard from ABC has been a pleasure to work with.  He is very knowledgeable and always prompt in his response.  The whole team are proactive providing a professional service.

I am so happy with the service I received from Bradley at abc.  He was very helpful, proactive and professional. He helped me a lot with my property search. I am grateful for the great service I received.

I own a flat within a development which ABC Manage. I have had reasons to call ABC over the weekend for support with a communal block issue. I was assisted by our Property Manager Jennifer who I found to be polite, professional and informative.  I came off the phone feeling reassured that my issue was understood and that the appropriate actions would be taken. My issue was solved within 24 hours, a complete weight off my mind. Thanks Jennifer and team!

I have always found ABC Block Management, particularly Raj, who is our dedicated Property Manager to be extremely helpful. Responses from him regarding any issues we have had have always been received in a timely manner and our problems always solved! Very pleased on all counts.

Initially we only gave Abc our house to rent out, the whole process was hassle free! They found us great tenants who rented from us for 2 years with no issues. When it was time to sell, we made the very easy decision to ask Abc to sell it for us, they helped us through every stage of the sale taking away any stress! Both the letting and sales team were helpful, straight talking and efficient!

On top of giving misleading information to rent the property out, their contracts are abusive. Watch out for outlandish clauses (which they won't read to you when they read you the contract before you sign it). My girlfriend got asked to leave a property 6 months early using the break clause, then after 2 months waiting for the deposit they tried to charged over 1k for the months missed from the initial term: forced to leave, forced to pay. The only reason they didn't get aeay with it is because I opened a dispute with the deposit protection scheme and they forced them to pay back. She also got charged for the supposed cleaning of non existing items in the inventory although she left the place much better than it was handed to her in the first place . Really deceitful individuals, find somewhere else to rent from

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Reply to the reply below 26 April 19

It's preditable that were ABC estates to reply to my review it would be with lies and bullying tactics. 

1) Almost a year ago now, you were forced to return the money by a watchdog organization that monitors your compliance with the law, this happened because your terms ARE unfair and abusive.  If you wanted to get any money back you'd have to take THEM to court, which of course you wouldn't do because you know you'd lose more money: you were just trying to rip a defenseless tenant off of over £1K, like you probably do on a regular basis. The only reason this didn't happen is because I stepped in and helped her handling communications with Deposit Protection Scheme.
2) You imply that the deductions were to do with the state the property was left in. This is another lie. The main bulk of the money you were keeping (£950) was for the months left from the term initially agreed although she was forced to leave early due to the landlord needing the property. The landlord was happy for her to have her full deposit back, it was you and your deceitful terms and practices that were the problem. 

2) The landlord himself was appalled that you'd be trying to rip off my girlfriend and apologized to her profusely.

3) The landlord was absolutely pleased with the immaculate state in which she left the house which was far better than it was handed to her in the first place. This was despite you lying when handing the keys to her saying that she didn't need to leave it any better than the state in which you gave it to her, which was pretty unprofessional

We recently made the decision to change block management companies and couldn’t be happier with the improved service we are now getting.  I would recommend Abc Estates to anyone looking for a reliable, straight talking & dedicated team.

The property market in UK is in turmoil and things are not easy for buyers or sellers. But if you need someone to hold your hand through all the turbulence Mr Stuart Lesser is your man. 
I ended up withdrawing from the sale of my house only because  I didn't feel I was getting the right price but Stuart tried and gave his 110% to try and secure the deal.He WhatsApps you constantly to keep you updated, works weekends and guides you.
Thank you Stuart for all your help! I have a funny feeling we will may be doing business in a year or so to come!! Warm regards Rimi

Worst experience ever!
These guys are scammers! Owners and Renters beware. They have another branch. Read all the reviews on google. Unfortunately, we did not do that and lost money!

We recently moved from a big corporate firm to ABC, and you cannot compare the difference! It's the best thing we did in 2018 and should have done it sooner.  Wishing all the team at ABC a happy New Year, and look forward to working with you in 2019.

ABC conducted a section 20 consultation for the refurbishment of our lifts. This was a technically challenging job and had a cost of six figures. We must compliment the block management team for doing a superb job and keeping cost within check and delivering good value for money.

ABC Estates have been managing our block for the past few years.  Much more efficient than the last block management team we had instructed. The team are helpful, reliable and consistent which makes our lives less stressful!

ABC have been managing my properties for over 10 years, Bradley and the lettings team are professional and very good at what they do.

STEFANO VISENTIN - you couldn't be more correct! guys please be aware!!!
they are fraudsters!

Very fraudulent company who do not return deposits. They make up false cleaning/decorating invoices to make sure you do not get a penny back. 
I would strongly suggest you do not deal with these agents as they are highly experienced fraudsters and any tenancy you enter will end very badly.

Helpful & on the ball
Wonderful service, would definitely recommend the management team at ABC!

All our issues are dealt with professionally and quickly, thankful for everything they have done for me over the past months. Always supportive and caring, solve our problems whenever we speak to them.

They're always on the ball! 
ABC have managed my properties for years. They are reliable, knowledgeable and helpful! When an issue occurs they deal with it quickly leaving me stress free!

ABC have managed my properties for over 5 years now, they deal with any issues quickly and effectively. Superb service, I highly recommend them if you need a professional agency to look after your rental property.

We used ABC to find a tenant for our apartment in Kingsbury, they found someone straight away and at a higher rent then we expected. Very helpful and efficient, impressed!

They found a buyer for our house quickly and at the price we needed, very happy

Excellent! They found us a lovely house in the road we wanted. Straight forward process, communication was top notch. Thank you ABC!

ABC Edgware found a lovely tenant for my flat, they kept me informed and handled everything for me. Very helpful staff

Seeing ABC’s many boards around Edgware I must admit I was a little sceptical but I called them, and their sales manager came to value my property that same day. They provided a realistic valuation, an efficient, friendly and courteous service, and found me a purchaser very quickly. I couldn’t be happier.

ABC’s professional sales personnel always dealt with our issues quickly and efficiently. Their office is manned from 7.30AM Monday to Friday, and their staff always answer their mobiles after hours.

We have been renting a flat with ABC for just over 18 months now, they have always been very helpful and responsive when we have had any issues within the property and have arranged for repairs efficiently. We would definitely use them again.

Having used other agents previously, I believe ABC Estates have offered a unique service with regards to the management of my property. The staff have gone above and beyond what I have expected & I cannot thank them enough for all their help in what has not been an easy Tenancy.

I instructed Stuart to Let my shop. Within 24 hours it was under offer at the full asking price and contracts were all signed up by the end of the week! I was so impressed!  I will be happy to instruct you next time I have something available.

Wishing all the ABC team a Happy New Year. Thank you for all your hard work and input over the last couple of years. Our estate has improved so much since you took over the management and we all appreciate your continued guidance and input. We wish you every success in the coming year.

This company is one to stay far from whether you are a buyer, seller, landlord or tenant.
Trust the negative reviews on here because the validity of the positive one's is seriously questionable like the the rest of this company is. 

The company uses bullying tactics and scaremongering to persuade you and to make you feel that they are above the law.

Trust your instincts and stay away. You cannot reason with them, and the only language they understand is to bully. 

I feel sorry for their staff and hold nothing against them. Its the company and its director who are responsible.

Despite very difficult circumstances the team at ABC worked their socks off and made my husband and I very happy. Well done and good luck.

This is truly a firm to stay clear from. Its a little coincidence that all the good reviews have been posted within the last month all of which have six contributions... no brainer..
I live in a block they manage and they are riddled with lies, fraudulent insurance claims and more.  If you have doubt please feel free to visit my block and see for yourself. 
I sure for one ain't happy like Larry. I am happy to be contacted.

I had previously let my house through a local agent whom I chose because we negotiated a discounted commission. It was the most expensive saving I ever made!  The tenant stopped paying rent after month 2 and sub-let some of the rooms. A colleague at work recommended ABC. Bradley was amazing in first trying to negotiate with the tenants, and then to guide me through the court process to evict the rogue tenants and seek to recover the arrears and damages. Bradley then found new tenants and arranged an insurance backed Rent Guarantee for me. It has been a breath of fresh air and I could not have done it without you. I am happy to recommend you to all of my friends.

Big thank you to Richard Davidoff and the team for helping me to resolve a long ongoing problem. The flat above me leaked into my flat on a regular and ongoing basis for a number of years and the flat owner would not spend the money to do a proper repair. The previous managing agents both said it was not their remit to deal with "flat to flat"  leaks, & their responsibility only related to the common parts of the building. Richard spent many hours liaising with me and the Directors and then met with the flat owner and explained his responsibilities and liabilities. He finally got their agreement to get quotes for a proper job which was quickly carried out. I have not had a leak since and it is a massive weight off my shoulders.

My partner and I recently returned to the UK seeking rented accommodation. As we could not provide up to date references many agencies and landlords would not consider us even though we are upstanding people. Bradly worked hard to show us a number of properties and once we found the ideal property Bradly arranged a Rent Guarantee for us with an independent insurance company. The landlord accepted this in lieu of references and we have now signed contracts and settled in. We received great service and would always recommend you in the future.

Richard was marvellous in guiding us through the Right To Manage legislation and application. The freeholders tried everything under the sun to try and rebut our application but Richard was persistent and professional throughout and the Freeholders capitulated on the steps of the FTT. We are now masters of our own destiny and cant thank ABC (& Richard in particular) for all the hard work.

Our freeholder recently instructed ABC ALDERMARTIN to manage our building. For years they had managed it themselves but they only did the bare minimum. Since ABC ALDERMARTIN took over they have regularised everything so that we have now got all the relevant certificates and the place is now cleaned regularly and looked after properly. Whilst the service charge has gone up a bit, it is money well spent. We are all very happy with the current situation, long may it last. 5 stars.

VERY PLEASED WITH THE PRO ACTIVE SERVCE – DIFFERENT OFFICES COORDINATED AND COOPERATED TO ENSURE I SOLD AT THE OPTIMUM PRICE, EXCEEDINGLY QUICKLY. 5 STAR SERVICE.

Thank you Hannah for all your help and patience as we found our First Home.  Whilst things didn’t always go smoothly due to circumstances out of our control and we were pulling our hair out at times you kept your cool and kept the deal together even when the seller tried to pull out. Once we have settled in we would welcome you to come for tea. We will always recommend your professional service to anyone we know.

Mark Reed acted as an independent consultant in relation to a sale of a property where I am, also an owner, he is the manager at ABC block management.  The result of his involvement has led to Companies House agreeing to investigate the company where acted as a consultant a complaint also had to be made to trading standards as the management company never signed up to a redress scheme.  This has meant serious concerns in regards to the company could not be appropriately investigated.   He made up charges and assigned them to my service charge account and even today the management company refuses to confirm if they intend to try and enforce them and are instead are sending threatening emails to me.  My strong suggestion to anyone is to avoid any interaction with Mark Reed.  Do not allow him to offer any advice on property management.

DO NOT LEASE USE ABC ESTATES. My landlord has been asking for the mould to be repaired for months (8 to be precise). In that time, both me and my girlfriend have developed rashes because of the mouldy. The landlord wants to replace the windows but this has to have the block managers approval as it is structural change.........they just haven't bothered replying. I sent them an email...........they haven't bothered replying.

I personally have a problem with ABC. They manage the block of flats where I live. Our garden seems to be a flytipping spot and ABC takes long time to collect the rubbish (only if asked), they charge lots for this service and they don't do anything to solve this problem. For this reason I don't recommend this company.

We used ABC in Edgware to sell our property.  Stuart Lesser was  fantastic.  We had a bit of a tricky route to exchange and Stuart went far above and beyond the call of duty in ensuring all other parties, solicitors and agents were kept on their toes and got to the point of exchange.  He even sent us emails late each night for update so that he could work on things for us first thing in the morning.

He was also great at selling our place.  He worked tirelessly to get good quality buyers and had a perfect buyer within a week.

We'd highly, highly recommend.

Excellent staff who made renting a flat very easy. Dealt with everything and didn't make it difficult, Bradley was an absolute delight to deal with.   Makes everything so much easier. Would definitely use again. 10+

Couldn't have asked for a better level of service. The staff, the service, their expertise and all else was marvellous! They made the process of finding a property completely hassle free and I'll definitely use them again.

Very bad people never do bussines wiht bunch of robber sitting in good looking office.
Stay away from them.

Terrible people, won a case against them through The Property Ombudsman but still wouldn't pay the compensation. When I contacted them again they said that the people I was dealing with had gone into liquidation and that even they are trading on the same name they have nothing to do with the ones that were running the company. Only crooks do these kind of things.

This firm is a bunch of crooks. There managing director is just there to rip you off and is a horrible person. Stay clear of R Davidoff. I recently sold my property through them and have regretted every second. I am not surprised to see what his own staff have reviewed. Stay clear of this place!!!

0 they didn't have the the time to get in contact 

Very efficient and professional staff. Really helped when selling my old house and buying a new property in Edgware.

fantastic company and people.

We sold our flat through ABC and found them to be a diamond in the rough of estate agents. We had quite a few buyers who messed us around but with the help of abc and Stuart in particular the flat was sold.

I have bought and sold several property's and iam yet to receive the same level of service that I did here.

Fantastic agents and Stuart in particular was a lifeline.

ABC take care of all of my service charges, ground rent and expenses. I even get a detailed statement every month, love how they keep me informed and up to date frequently.

Always reliable 
Dharinee was very helpful with the eviction of my tenants, was there throughout the whole process, every step of the way.

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Aldermartin Baines & Cuthbert - Edgware

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