I felt we had a very rocky start with the main contractions dealing with leaving. I had to chase mostly for feed back on viewings and I never felt that communication was as it was promised in the beginning. It’s a difficult market so it’s hard to say what and how the flat would have sold price wise and time wise in a better market overall I would say average... Read more
Seller
13th Apr 2024 (10 mo. ago)
Months of communications without resolution, tenants suffering whilst the agents contradict themselves.
As a Landlord I feel embarrassed to have let my tenants down, and angry that I have been led a 'merry dance' by Benjamin Stevens.
Call after call, email after email, and still with one of the Directors involved - no progress in delivering support to our Tenants.... Read more
Landlord
29th Nov 2023 (1 year ago)
The team at Benjamin Stevens were excellent. From our initial meeting, we felt that they were honest and realistic about the market and this made us feel we could trust them. The sale was handled very professionally and with careful COVID consideration. Most importantly, the sale progression was handled with great care and attention, making us feel that we were their sole interest the whole way along. The team were incredibly hard-working and ensured that the job got done. An always reassuring, top quality team.... Read more
Seller
26th Jan 2021 (4 years ago)
Robert Murray is your man if you want to sell your property. He went above and beyond to make sure the process of selling my mothers property went as smoothly as it possibly could. We had 4 agents out to value our property and the decision was made easy as soon as we met Robert. He is a genuine, polite and helpful man. His actions show his wealth of experience and knowledge of the property market. Thank you Robert and all the team at Benjamin Stevens who were involved in putting a sold sign across their board!... Read more
Seller
28th Oct 2020 (4 years ago)
Benjamin Stevens were extremely knowledgable about my area. All viewings were from serious buyers and accompanied by the agent, who kept me fully informed throughout the whole process. I had a buyer within 3 weeks and I was introduced to a good solicitor who dealt with the conveyancing. During this period Benjamin Stevens continued with their support.... Read more
Seller
4th Oct 2020 (4 years ago)

Benjamin Stevens has managed my property for number of years and they have disappointed me time after time.
Rental Department:
1. In 2017, they have failed to collect the mail box key back from tenants and only realised it after I emailed them but it was too late as the deposit was refunded to tenants.
2. I have given them 3 set of keys and they have lost one! Second times since the mail box key! Please see how Louisa denied their responsibilities below.
Louisa:
“ I can see that we had 2 sets of keys and that at one point we had 1 set of keys in our office, and the other set was with the occupying Tenants.When we moved in the last Tenants, they required another set of keys and so we handed them our office set, and we no longer have a set here”
They handed the additional set of key to tenants without telling me the landlord and failed to deduct cost for the lost key from tenant’s deposit.
3. They deducted full cleaning fee all the time but the house had never been cleaned professionally.
Sales department:
They’ve been trying to sell my flat for the past 12 weeks. Apart from few viewings nothing else happened and keep telling me because of the price! And I am telling you it is not true!
How can an agent selling a property with pictures from 2014! And the new bathroom wasn’t even included until last week. Trying to tell them but they don’t seem to care at all! Poor Service.
After all these poor services and irresponsible service, I decided to get my key back and have enough of it! But guess they got even better. The staff have returned me a wrong set of keys back to me! When I told him he even questioned me!
My personal opinion for Benjamin Stevens Edgware – One word “Don’t”. Don’t even think and there are many other agent doing a much better job than them! I don’t normally leave review but they made an exceptional for me!
Thank you for reading!... Read more
Landlord
16th May 2019 (5 years ago)