J Gregory
Excellent service from all staff , very efficient from Lily to Janet and Francine . Very helpful and friendly , would recommend... Read more
30th Dec 2024 (7 weeks ago)
Gary
Not a bad word to say, from start to finish everyone we dealt with was so nice and helpful. We sold and purchased with Arnold & Philips and it was the least stressed I’ve ever been moving house. They really look after you, and take away the stress and pressure. I also thought it was a really nice touch the way they present your new home keys, really made a difference. They’re always checking in, not only to see how things are progressing but how you are doing too. Charlie had his Angels and we had Janet, Francine & Katherine! Best estate agent I’ve ever used!... Read more
Seller
21st Oct 2024 (17 weeks ago)
C Black
Excellent service from all staff at Arnold & Phillips Ormskirk when selling our property recently .Janet in the sales progression team was very supportive and helpful throughout the whole process.... Read more
Seller
8th Oct 2024 (19 weeks ago)
A Green
I listed my property with Arnold & Phillips and it sold within a week. From the initial enquiry to photos to listing, everything was seamless. Thank you!... Read more
Seller
7th Oct 2024 (19 weeks ago)
Very little communication only conversation was initiated by myself.
Only two viewings in over 6 months... Read more
Seller
26th Aug 2024 (25 weeks ago)
Zoob
Please avoid using the surveyor they recommend. Purchased a property through Arnold Phillips and used their recommend surveyor Mark big mistake!! Failed to tell me my sale needed rewiring!! I’m sorry but a man of such profession should of known my purchase would need rewiring... Read more
Buyer
20th Aug 2024 (26 weeks ago)
Only real fault was poor valuation. Otherwise we are quite happy with them.... Read more
Seller
11th Aug 2024 (6 mo. ago)
Great estate agents... Read more
Seller
5th Jul 2024 (7 mo. ago)
C swift
Staff don’t follow up with enquiries. I wanted to view a house and they said it was sold, then to see it back on the market weeks later, I would expect a call. No, no call to ask if I’m still in the market? I’ll knock on the sellers house instead of allowing you to profit from the sale.... Read more
17th Jun 2024 (7 mo. ago)
S Sumner
Do not use. Totally unresponsive we were trying to purchase a property through this Estate Agent they do not return your calls very unprofessional... Read more
Buyer
21st May 2024 (8 mo. ago)
The team were very helpful and followed through with any viewings with feedback.... Read more
Seller
6th Apr 2024 (10 mo. ago)
broadyboy55
Very helpful and professional service... Read more
4th Mar 2024 (11 mo. ago)
N Whitehead
First rate service and first rate staff.... Read more
13th Feb 2024 (1 year ago)
As soon as o approached them, they were fantastic and truly helpful. They valued the property and marketed it just right to encourage a quick sale. Would recommend.... Read more
Seller
13th Feb 2024 (1 year ago)
G Innes
This is a brilliant estate agents I would definitely recommend them to anyone buying or selling in ormskirk. Absolutely brilliant friendly staff we can't thank them enough for everything that they did for us as this was to say an awkward sale. Due to numerous delays further down the chain.
Again we can't thank you all enough
Graham and Susan... Read more
Seller
21st Jan 2024 (1 year ago)
jon
Unresponsive and lacking to sales enquiries. Somewhat unexpected from estate agents. They seem indifferent to enquiries. Would not use to sell a property. Poor.... Read more
Seller
29th Oct 2023 (1 year ago)
Great team of enthusiastic & highly competent people led by the effervescent Catherine, the wonderfully sage Branch Manager at Ormskirk. If there is anything Catherine doesn't know about estate agency management and selling homes, it won't be worth knowing!
There is a homely atmosphere and a pleasant determination to do a great job. My thanks for all your support in selling our Cottage to lovely buyers. A great job by the whole A&P Ormskirk team.... Read more
Seller
26th Oct 2023 (1 year ago)
Good experience overall. The marketing aspect was excellent. Responsive to questions, provided prompt feedback from viewings and kept me regularly updated on offers/negotiations.... Read more
Seller
10th Oct 2023 (1 year ago)
Great knowledge of the local area. Quick to get things moving and resulting in a very fast sale. Friendly and helpful team with great communication.... Read more
Seller
6th Sep 2023 (1 year ago)
Not great. Still on the market with another agent... Read more
Seller
21st Jul 2023 (1 year ago)
G Whittle
I've been so impressed by Rebecca and her amazing team at the Parbold branch! They are friendly, professional and very dynamic!... Read more
19th Jul 2023 (1 year ago)
L Hughes
Keep getting letters pushed through my front door presumably by a leaflet distributor basically stating client or clients had identified my home in particular as of interest to buy
Strange as I would have expected someone just to knock in my door and enquire directly
Have had three of these letters/leaflets since November
Basically touting fir business I assume... Read more
5th Jul 2023 (1 year ago)
V Soldatenko
Good professional agency... Read more
30th Jun 2023 (1 year ago)
J Gilroy
Very fast service, prompt and friendly staff..... Read more
25th Mar 2023 (1 year ago)
K Clegg
I couldn't rate A&P highly enough! Every member of their team has been absolutely brilliant in assisting our sale. We went through a bit of a rocky patch when the mortgage rate-Liz Truss fall out caused our buyer to lose their mortgage package, which meant our sale fell through. During a really stressful time, the team at A&P didn't stop for a second to find us a new buyer, ensuring that we didn't lose our purchase. On the other end of the spectrum, the we were dealing with the other major agent in Ormskirk for the purchase and they really piled on the pressure, so I wouldn't recommend them!
I'd also like to mention that their photographs were beautiful, and they arranged for them to take place whilst we were in holiday which made our life easier.
Thanks so much to A&P for all their help in making the dream happen!... Read more
Seller
27th Jan 2023 (2 years ago)

I strongly recommend to avoid. I had numerous major issues with them. I had to seek advice from the citizens advice bureau to help me get out of my contract to sell my home with Arnold and Phillips. Luckily I was able to do so and sold with another agent instead. However below is part of the response from the citizens advice bureau in response to my request for advice:
"Its considered an offence under the Consumer Protection from Unfair Trading Regulations 2008 for a trader to mislead a consumer by providing them with incorrect information that would cause them to make a different transactional decison than they otherwise would."
Ultimately, It was recommended that I refer to the property ombudsman, and citizens advice referred my complaint to trading standards. I did not refer to the ombudsman because it was not worth my effort and I just moved on with selling my home with another agent, which happened quickly, efficiently and without any issues at all.... Read more
Seller
20th Aug 2022 (2 years ago)
E Bailey
Absolute pleasure to buy a house through Arnold and Phillips from the initial phone calls, viewing and offer with Catherine and Racheal then lovely Janet who looked after us throughout the whole process not to forget Francene who would pick up and enquiries quickly in the absence of Janet.
Great team and a brilliant service. Wouldn’t hesitate to recommend. Huge thank you to you all!... Read more
Buyer
8th Aug 2022 (2 years ago)
MAGSTER370
Lovely staff; super efficient.... Read more
23rd Jun 2022 (2 years ago)
N Garrett
Outstanding service especially from Janet Schofield, the policy from this company is to get things done in a coherent speedy manner. Would use again without hesitation.... Read more
18th Jun 2022 (2 years ago)
J Musgrave
Paula Crook recently valued my Mum's bungalow. She has given exceptional service so far. I found her to be professional, highly personable and efficient. She appears to know the market well and customer centric in all that she does. Thank you!... Read more
9th May 2022 (2 years ago)
Professional and effective. They kept me fully informed throughout the sale process and succeeded in securing a sale above list price in just over a week.... Read more
Seller
20th Jul 2021 (3 years ago)
C Church
Very professional, listened & took cognizance of my situation.... Read more
10th May 2021 (3 years ago)
R Wilde
Wasn't the best user friendly website if using a mobile phone but all the functions worked fine on a laptop... Read more
17th Mar 2021 (3 years ago)
D Kerr
Sold house through Arnold Phillips, all the staff are professional, polite , friendly and efficient. Cannot recommend them enough.... Read more
Seller
2nd Mar 2021 (3 years ago)
Alan
Informative but it's just an estate agents... Read more
15th Nov 2020 (4 years ago)
A Waldron
Very good site easy to use... Read more
8th Oct 2020 (4 years ago)
I Norris
Highly recommended. Catherine was brilliant.... Read more
27th Sep 2020 (4 years ago)
We expected considerable difficulty in selling our house during the lockdown but our agent felt we were wrong and our experience has proved them right in that we sold in little more than a week. We found them to be very efficient in the way they operated and communication and advice was excellent.... Read more
Seller
30th Aug 2020 (4 years ago)
D Ranasinghe
Great customer service
Highly recommended
Friendly and polite staff... Read more
26th Aug 2020 (4 years ago)
T Tomlinson
Really helpful with the purchase of my first home, especially as it was during the COVID - 19 lockdown.
Janet on progression was especially helpful and friendly from start to finish.
Thank you very much.... Read more
Buyer
16th Aug 2020 (4 years ago)
Janet and Catherine were brilliant. Both easy to contact and great at keeping you up to date throughout the process. Would recommend!... Read more
Seller
22nd Jul 2020 (4 years ago)
Tried phoning in August to speak to someone about properties that were on their website for let. Everytime I rang I was put through to an answer machine. Left details on numerous occasions and heard nothing back. Eventually phoned their sales department just so I could speak to someone! Was told that the guy who deals with letting properties was on annual leave that day and would be back on the following Monday. They took my details for him to get in touch, heard nothing from them the following week. Tried ringing again in September and have been met with the same answer machine every time.
PLEASE. PICK. UP. THE. PHONE.... Read more
Tenant
20th Sep 2019 (5 years ago)
J Moore
I’ve been ringing and ringing their phone for properties and no one picks up! What’s the point in putting properties up if you’re not going to let people enquire about them? Absolutely waste of time, stay well away from this agency as they are USELESS!... Read more
12th Sep 2019 (5 years ago)
Dreadful. Have rung, messaged, emailed over the last 8 weeks for details and price. Told " the photographs are taking a bit longer than expected" " the details arn't ready yet" over and over. I have now moved my cash offer to another property. Appalling... Read more
Buyer
6th Jun 2019 (5 years ago)
A FRODSHAM
Very poor service,you send in rightmove requests,one leaves at leasr 5 messages but no one.i repeat NO ONE returns your left msg on their answerphone,guess i wont be using this agent to sell my property!... Read more
Seller
30th Jan 2019 (6 years ago)
We had an offer within 1 month of putting it on the market. Well marketed in comparison to a previous agent.... Read more
Seller
13th Dec 2018 (6 years ago)
L Aughton
Excellent after sales team and worked well with difficult buyers. Highly recommend .... Read more
Seller
1st Nov 2018 (6 years ago)
J HODGSON
Very professional and helpful, i would highly recommend.... Read more
26th Dec 2017 (7 years ago)
T Protect
What a breath of fresh air. Yvonne Wood the Manager is first class. Polite, professional, courteous and never to busy to return your call or help you. Perhaps she could do some workshops with the Directors and other management. Well done Yvonne , a pleasure to deal with .... Read more
26th Sep 2017 (7 years ago)
D Waites
I first visited this place about a year ago when they were having a refurb done. I wanted to part exchange my car in and get something a little newer. Was met with friendly staff that had all the answers to my questions.
Took a while to get something sorted but after i got my quote i had to move which are up everything i wanted to put into it. Just recently came here again with a friend and they got her a fantastic deal, one so good I'm going in again to find me a new toy!... Read more
24th Apr 2017 (7 years ago)