Absolutely terrible customer service.
I own a property next door to one of their properties and have had an issue with a fence which they refuse to accept responsibility for.
It has been down for 15 months and they refuse to show proof of their deeds (despite asking me, even though the property is their responsibility).
Emails have been ignored and claims they have tried to help but are not providing any details despite asking me for half the money?
The attitude of staff is unhelpful and generally rude. Making comments to their tenants about other peoples circumstances when they dont have any facts.
Not at all helpful or willing to show proof but demanding money and proof from other people.
Also threatening their tenants with eviction because they havent fixed an issue.... Read more
Seller
5th Jun 2023 (1 year ago)
A Ness
Spiteful and vindictive, not to mention incompetent. Avoid at all costs. Do not rent from these people.... Read more
Tenant
17th Mar 2023 (2 years ago)
J Hobnob
Terrible useless workers employed just as bad avoid at all cost
Left without heating 20 months still left without
Living resident soon to not... Read more
Tenant
14th Mar 2022 (3 years ago)
R Chung
Happy pleasant experience would recommend... Read more
12th Aug 2021 (3 years ago)
J smith
Excellent friendly staff, always very helpful when I call with any issues... Read more
12th Aug 2021 (3 years ago)
S Hawkshaw
They fix nothing you report something and they dont respond when they do they say it not there problem really nice people not... Read more
Tenant
16th Feb 2021 (4 years ago)
Sam
Very bad company. Despicable customer service and communication. Have been waiting 8 months for vital fixes.... Read more
Tenant
22nd Sep 2020 (4 years ago)
E O
Criminal enterprise.... Read more
13th Oct 2019 (5 years ago)
G Jones
Good experience as a tenant can not fault, all issues dealt with and always pleasant... Read more
Tenant
11th Sep 2019 (5 years ago)
J Murphy
Difficult to actually award one star. This is a very amateurish company. I made an offer for a piece of land and followed this up with an email and a call. Over one month later I have never received a response from them.... Read more
4th Sep 2019 (5 years ago)
C Simmons
Terrible. All I can say is don’t bother with Ascot. This company is real but unfortunately behind closed doors they are cons. They will trick you!... Read more
17th Jan 2018 (7 years ago)