Ashtons - Land & New Homes

Welwyn Garden City

Connells - Welwyn Garden City

Putterills - Welwyn Garden City

Wrights of Welwyn Garden City - Sales

haart - Welwyn Garden City

Martin & Co - Welwyn

Country Properties - Welwyn Garden City

We have just purchased our property in Welwyn Garden City through Ashtons and we are very happy with the services that we received. The process took longer than expected due to various issues in the chain. Luckily, we had the pleasure of dealing with Sam Ward (Sales Management department) who actively followed up on various matters to ensure that the transaction kept progressing at all times. We were impressed by his patience, professionalism and perseverance. The whole team at Ashtons are great - Always very quick to respond to queries and supportive. We also went with their 'in-house' mortgage services (Ashwell) and we received a great service from Simon. Highly recommended!

Absolutely Great experience. Verity and Emily have been very helpful from the start till close of the deal. Extremely helpful, thorough and professional throughout the process. Buying a house was a very major milestone and we're glad we had the right support.

A great experience with Astons. Verity and Emily were supportive and a pleasure to deal with throughout the whole process, often going above and beyond any other experience I've had with Estate Agents

A huge thank you to Jonathan Searles and Sam Ward and their teams. Both went the extra mile on our sale and purchase. Understanding our situation and communicating on a regular basis helped us through to completion. I would recommend Ashton's without hesitation.

Exceptionally good service on both sale and rental. You get what you pay for. I’d highly recommend them

Ashtons provided an absolutely amazing service. I can't thanks Sam Ward enough for his help throughout the process in buying a property listed by Ashtons, he was friendly, professional and made sure things were done. Sam - and every other member of staff I came across during the process - is a huge credit to a very good company.

The Ashtons team were brilliant throughout the process of our purchase of a property in Welwyn Garden City. The team were very personable and professional. We particularly dealt with Verity, she was great and very responsive. Couldn’t have asked for more.

We went with Ashton's as they provided the flats we were looking for. The service was great and Verity did extremely well in chasing our own solicitors to getting the deal over the line in the quickest time possible. Great work from the team and would highly recommend going to this estate agent for buying a property.

Really impressed with the service Ashtons have provided during our recent property purchase. The Ashtons team are professional and helpful. Verity especially was always on hand to answer questions and worked very hard to ensure the process was as smooth as possible.

We had agreed with a landlord, through one of the letting agents, for the full asking price on a rental property. With this in mind we were invited to referencing. The letting agent we was dealing with went on holiday, (Friday), so we was asked to go to the branch and his colleague, Tom, would deal with us (Monday). We arrived at the branch, and although we called ahead to confirm our appointment with Tom, when we arrived to branch he was busy on a phone call. Nevertheless, another gentleman took copies of our IDs and we passed on all documentation, we expected to pay the deposit but the gentleman told us that Tom would be in touch as he is busy. The next day we got a call from Tom, saying someone else had shown interest, which was strange, because as far as i was concerned the deal was done, we were paying the asking price, the landlord agreed and we were just waiting for Ashtons to take the deposit. Tom then called to try and hint that the other party had made a higher offer and asked what our final offer would be, we offered £150pm over the asking price, and actually we said we would pay what ever it costs to take the property but Tom said its not about the money, the landlord wants the other tenants and at that we lost the property. The original letting agent came back from holiday and we tried to figure out what went on. 

In the end we found out Tom stole the letting from the agent we was dealing with so he could earn the commission for himself. I understand it is a sales industry but there should be some integrity between peers as this looks bad on Ashtons. I own several business's in the area and we pride ourselves with integrity. To ask a client to take important time out of their day knowing that you are not going to let to them because you want the commission is appalling. I feel sorry for the first agent as i feel he served us well and if it wasn't for him being on holiday we would be in that property.

They only listen when there is a contract to sign. The follow up service will ALWAYS fall in deaf hears. They become ghosts. Nice property but the service is INEXISTENT. Don't hold your breath.

Stephen, Verity, Carrie, Emily & Jonathan were all absolutely excellent! From  afriendly & professional introduction from Stephen who  went through a range of properties, how Ashton's work etc, to Carrie whose patience & friendly manner during my viewings measuring etc was so appreciated, to Jonathan & Emily helping to kindly facilitate viewings & getting my keys to my fabulous flat on moving day & lastly to Verity who was just amazing, professional & so helpful - she seemed to sort things before they even came up! I hope I've not left anyone out. Your entire team in Welwyn Garden City were FAB. Thank you for your professional & friendly service - such a treat after dealing with other agents who definitely don't come close!

We used Ashtons in Welwyn Garden City to sell a property owned by a deceased relative. They were extremely understanding and  checked house weekly during the time we waited for probate and also before sale and purchase agreement was finalised . All the staff we dealt with , especially Sam Ward were extremely helpful and we recommend them as an excellent estate agent.

We are really pleased with the service we have received from Ashtons. We have found them very professional and helpful throughout the process.

My first experience of buying property and I could not have asked for more from Ashtons.  From start to finish they were an invaluable source of information and assistance.  Incredible servicing and I would definitely recommend Ashtons.

Extremely impressed with Sam at Ashtons. Very tricky case where he went above and beyond to get the property through to exchange. Definitely recommend!!

A big thank you to Jonathan for or your support and professionalism. 10/10 service.

Steve & Charity

We had a great experience with Ashton, Especially Sam was great;  he helped us through the process after accepting the offer on our house. We would definitely recommend.

We chose Ashtons out of a few local agents, some of whom we had used before. They were responsive and supportive and so were nominated to sell our property for us.
They were on the ball right from the off and continued the responsive and supportive stance throughout the process. We had numerous viewings and an accepted offer within 2 weeks of the start.
We had some delays at the latter stages (which were not of their making) and they kept up the good communications and pressure on other parties to ensure we made it to the line.
We complete in 2 days time!
Thank You Ashtons - to Sam and Tom in particular.

Ashtons were extremely helpful in helping my husband and I purchase our first home. Verity was amazing with the first property we reserved and Rhiannon was also equally amazing on helping us with the home we finally went with. Cannot praise them both enough. I recommend  them without any hesitation especially with such great attentive staff, nothing is too much trouble for them.

Thanks Ashtons
Catia and Nathan

we are extremely impressed and grateful in the way Ashtons have handle all our affairs in the way of selling and buying our current property, a couple of times before and now we are in the process of buying another property where the exchange of contract has already taken place.
They are very efficient, professional and yet very personal and understanding. Our current purchase is being handled by Verity Stuart-Thompson who has been so gentle yet very efficient in her advice and understanding of our needs. She always on top of everything and plans well ahead to give us a very efficient service, already thinking of renting etc. we don't have to think about anything. She has taken over the whole process in the most professional and efficient way. Her support and advice  has been more than we expected. 
we will only be too pleased to recommend them to anyone wanting to sell and buy properties and also for renting

I have recently exchanged contracts for the property and Ashtons have been a great estate agent to work with.  Verity Stuart-Thompson has been brilliant in guiding and supporting during the process. Her attention to detail, care and overall knowledge of the process was always at a 110%. It made the process seem so easy and seamless. I would highly recommend Ashtons in Welwyn!

My husband, Colin and myself have worked with Ashtons over many years and only have positive things to say about them. We have bought, let and sold a number of buy to let properties, all through Ashtons. We have worked with a number of their staff, all of whom have been very good, and with Chris Haws in Lettings who has been great. He has been   trust worthy and a very professional adviser over many years. Our partnership has been very successful and we certainly wouldn't go anywhere else when it comes to property.
Hazel and Colin Mackrill

Sam was fantastic from start to finish. Always kept us up to date with excellent communication.  We couldn't have done it without him . Sam your a star and thank you

We were very impressed with Ashtons. They got the house on the market very promptly, secured a good number of viewings  and the property was quickly sold. Their online portal is great for tracking viewing details & feedback. We were particularly impressed by Sam Ward who takes over once a buyer is found. His communication with ourselves, our buyers & the solicitors was simply  outstanding. We have bought & sold several times and have never experienced such a proactive approach that keeps everyone up to date. Many thanks Sam & Ashton’s!

If your a landlord , avoid like the plague.They have lots of  charges , make sure you read the small print ..far better agents out there

My experience with Ashtons has made it apparent that if you are a first time renter or not fully aware of your rights then they will likely try to pull the wool over your eyes, so be careful and make sure to question anything you aren’t sure of. I personally dealt with Alf and Kirsty, both work in lettings and do not seem to have much knowledge or awareness of how to act professionally.

I wouldn’t recommend Ashtons in Welwyn to anybody looking to rent or purchase a property. The staff in this branch were unprofessional and uninformed during every interaction I had with them, which unfortunately lasted over the course of a number of months. When the current 12 month rental contract expired it took Ashtons over 5 weeks to send a renewal contract; by the time this had arrived the landlord had decided to sell and wanted to provide an eviction notice. Ashtons broke protocol when providing the eviction notice and didn’t attempt to contact or explain the situation beforehand; they then admitted their staff had acted against their professional guidelines - this seemed to be a regular occurrence.

Ashtons staff then advised the landlord to request deposit deductions for repairs that they had informed the tenant would not be needed, and when they were advised that the TDS would unlikely side with the landlord (I spoke with TDS directly ) they conveniently changed their opinion and advised the landlord not to request these deductions. They continuously avoided questions regarding whether or not they were acting in the best interests of both parties, and at one point Kirsty the lettings manager actively declined to answer. I requested a face-to-face in the Welwyn branch and was told it would be a 2 week wait before I could speak to somebody in person.

I won’t say that you shouldn’t use Ashtons in Welwyn Garden City, but I will say that you might want to speak to other estate agents first.

Looking for the best price for your home, use Ashtons highly engenerised team for your property journey.....

We moved just over 5 months ago now and as first time buyers were a bit nervous about dealing with estate agents but Sam at Ashton's really put us at ease. Throughout the whole process he showed that he had expertise, local connections (especially handy for a last minute structural survey demanded by our mortgage provider!) and was constantly "on it" to ensure that the sale went through with as little delayed as possible. I feel very lucky that this was our first house buying experience and we absolutely love our home.

The staff were really helpful in ensuring the process of buying a first property went smoothly. Although there were problems and delays along the way, the  helpfulness of the team in explaining the issues and advising when and how they could be resolved helped make the overall experience less stressful then it could've been.

Best service 

Big thanks to Sam especially
The most prefesional  estate agent i have personly came ecross in my whole life .

Wuld recomend to evryone 

Many thx

Vague, Expensive, and intrusive.

Check-out costs - you pay for the privilege of leaving the property; and the cost - who knows until you don't get back some of your deposit ! Renewal costs - you pay for someone to send you a web link to an automated document signing tool.

Expect to pay ....and pay you will.

New tenant viewings of the property are extremely intrusive and persistent. If you like confirming bookings, and then have secret extra ones added in without you knowing  - these are the letting agents for you. We had 3 extra ones in and around the confirmed booking - how lovely.

If you want a straight forward, professional, and respectful letting agent - I suggest you save your money and buy a house instead.

*N.B our landlord was OK - the agent wasn't !

Great experience with them. They were very professional, helpful and ready to help in every situation. Many thanks to Chris Haws. Flory&John

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