Balfours has an efficient and extremely helpful team. They maintain communication throughout a lengthy process, repeatedly checking the sale progress with both the buyer and seller. They respond rapidly and positively to all requests. They are professional while being friendly. I strongly recommend them.... Read more
Seller
20th Apr 2026 (16 days ago)
Selling my late mother's house when I live 170 miles away was a daunting task, but having met several agents locally we decided to use Balfours and are so glad that we did. Scott and Cathrine, along with their team, communicated well throughout and although the market has been a difficult one, we had every confidence that they were doing their best for us. They went above and beyond to help when issues arose that needed a practical response and knew who to recommend locally for a repair. We feel that our confidence was well founded and would recommend them wholeheartedly.... Read more
Seller
3rd Apr 2026 (5 weeks ago)
Scott, Cathrine & the team were superb. Professional, friendly and excellent communicators. Helpful and responsive they dealt with any queries or concerns without delay. I would highly recommend Balfour's whether buying or selling.... Read more
Buyer
22nd Jul 2024 (1 year ago)
C Baker
Cannot recommend this estate agency enough.
Professional and prompt response to all queries and very clear and reassuring manner.
Will definitely use them with any future sale or purchase.... Read more
23rd Nov 2023 (2 years ago)
D Leather
Scott and Cathrine have been incredible. They were extremely professional and helpful in securing the sale of our property. Communication was always exceptional. Cathrine was always at the end of the phone during the whole process, listening, advising, encouraging and sympathising whenever needed. Their service has been absolutely first class and I would highly recommend them and Balfours as agents.... Read more
Seller
30th May 2023 (2 years ago)
M Mccarthy
Great service !
Catherine easy to deal with and extremely professional
Best estate agent I have ever used !... Read more
25th Jun 2022 (3 years ago)
P Butler
Outstanding support at all stages of the process and undoubtedly through their engagement with all parties secured us our new home, when at times it looked at risk of falling through. Many people think estate agents get paid for doing nothing, but that was certainly not the case here and we are forever grateful for all their hard work.... Read more
Buyer
17th Feb 2022 (4 years ago)
N Robertson
Many thanks to Scott and the team at Balfours Ludlow brach for doing such a great job with both the sale and purchase recently. Their hard work and professionalism made the whole process a lot easier than it might have been. Highly recommended if your looking to buy or sell in the area.... Read more
Seller
14th Feb 2022 (4 years ago)
L P
It's quite hard to review an estate agents but they were very nice and I did buy a house from them and that was all fine so...5 stars?... Read more
Buyer
8th Jan 2022 (4 years ago)
G Shaw
We could not be happier with the service we received from Scott and the team at the Ludlow office.
At all times, Scott was helpful, professional and a calm voice of reason during what is always quite a stressful process. He responded incredibly quickly to our questions and the communication from his office was at all times excellent,
We would have no hesitation in using Balfours again and would highly, highly recommend them to anyone who is looking to sell their house in the local area.... Read more
Seller
24th Sep 2021 (4 years ago)
A Richards
If you want the very best estate agent then look no further than Scott Kemsley of Balfours Ludlow. I like everything about this business and would award more than five stars if I could. Scott is unbeatable in terms of quality, professionalism, good value and responsiveness. He has a fantastic team too. He arranged the sale exactly in accordance with my requirements.... Read more
Seller
31st Mar 2021 (5 years ago)
K Roberts
I have chosen to retract an earlier negative review, since my complaint regarding the professionalism of one of the members of staff has been satisfactorily dealt with.
I am pleased to say that I received and have accepted an apology from the person concerned.
We are all doing our best during these stressful times and misunderstandings may arise from time to time.
I look forward to an amicable relationship with this excellent and professional estate agent.... Read more
24th Mar 2021 (5 years ago)
Seen a property we really liked unfortunately did not ge t the offer accepted as the seller had already made their mind up
Who they wanted to sell to , so was a bit pointless allowing more viewings , even though my offer was higher , but the way the agents dealt with the whole process was very professional and they kept me up to date on progress , so would highly recommend buying from them , I will keep monitoring their website for any new properties that come up
Mr Khalid... Read more
Buyer
11th Jun 2020 (5 years ago)
D Slate
I have been very impressed by the professional nature of Balfour's communication regarding my purchase. Every question I have posed has received prompt attention from Scott, Lisa and Bryn and I have been proactively kept informed of progress at every stage. This experience has proved a welcome and unexpected change from my expectations based on previous interactions with other Estate Agencies.... Read more
Buyer
8th Jan 2020 (6 years ago)