Belvoir - Brighton & Hove

Brighton

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Avoid these guys like the plague. Dishonest, unprofessional and work with landlords who you really, really want to avoid, honestly. Appalling.

And in response to their reply, that's simply not true. You are amply aware that at least one of your landlords is not fit to let property to tenants.

If you feel confident moving into a property where the landlord will ignore your calls and texts when the boiler breaks. Belvoir is for you.

How about a landlord who couldn't care less when your carbon monoxide detector goes off? Belvoir.

Someone who doesn't feel that rain coming into your hall is a problem? Belvoir!

A landlord who steals your property? Belvoir...

And if you feel comfortable with a landlord who comes into your property without giving you notice, just because he feels like it? Yes, Belvoir!

I couldn't of asked for more. From start to finish they were professional and responded fast to any questions or enquiries I had, providing the correct information and answering all the questions I had asked. Once I started looking to let a property I had a few different agencies I was in contacted with but decided to go with Belvoir as they were the most helpful and always responded or contacted me back straight when needed. I have had bad experiences with agencies before and did not want this to happen again and can happily say this didn't happen with Belvoir. The progress was fast with steady communication on the steps I needed to take to make my move in date. I would highly recommend them and will definitely be using them again in the future. Thank you guys for all your help.

I had brief dealings with these guys as I put myself forward as a potential guarantor for the proposed tenancy agreement that my close friends were supposed to be signing up to though Belvoir. I can honestly say that I found myself involved in the most bizarre and mis-managed property lettings situation imaginable.

Belvoir strung the proposed tenants along for weeks, leading them to believe that they were to be able to move into a flat in Hove for which they provided a move-in date. Less than 24 hours before the move-in date Belvoir pulled the plug, essentially leaving my friends homeless (as they had already given notice on their existing rental properties), out of pocket and in an extremely stressful situation.

The whole process was a complete shambles, not least the request for a 2nd guarantor (for which I put myself forward) less than 48 hours before the move-in date. I emailed Belvoir requesting clarification on the exact liability and terms of the guarantor agreement and they failed to answer any of my questions in their response.

This coincided with the referencing agency somehow making a mistake with the reference details of the first guarantor who exceeded the guarantor criteria but the reference stated otherwise.

To top it all off, with less than 24 hours until move-in day, Belvoir stated that they would have to put the process ‘on hold’ but then immediately proceeded to put the properly back on the market, all whilst still being in possession of the original proposed tenants’ holding deposit. They didn’t even offer to help them find an alternative property that might be on their books.

I know all this through my involvement as a proposed guarantor and because I was called upon by my friends to help and support in what has been a terribly traumatic experience for them.

All in all it is clear that Belvoir have been grossly negligent and I have already encouraged my friends to go to great lengths to formally report this incident and file official complaints regarding their awful experience to all appropriate channels.

I would strongly advise that anyone looking to rent a property in Brighton and the surrounding area avoids this company.

I've had the pleasure to work with Billie from start to finish on my letting, from my first viewing to signing my agreement. She's been fantastic in dealing with my constant phone calls and emails about the smallest of problems with a perfect balance of professional and friendly. The whole process has been pleasant and swift, and Billie has always been there both calm and cheerful.

The whole team at Belvoir have been a delight to deal with and when I next decide to rent (or hopefully buy someday!) I won't hesitate to call them again.

Billie-Jo has been incredibly helpful, super responsive and a lovely women while sorting out my house. Very professional and excellent service! I would highly recommend

TERRIBLE IS THE EXPERIENCE. I am an international student who had the good fortune of meeting HOMELETS, a decent company with Staff such as Beth. Shortly after the start of our tenancy, HOMELETS was bought over by BELVOIR and the nightmares started. At the point of renting the 2 bedroom Flat which was going for 1400 pounds inclusive of utility bills, HOMELETS was kind enough to leave 2 pieces of Sofa, a Bed and Television for our use. We were never able to use the TV which Beth came for while the Sofas and Bed served great use. Our Tenancy was supposed to elapse at the end of November but we moved out earlier than that. By at least a week. Meanwhile, few months after moving into the property, the lights started going out one after the other. I complained endlessly to BELVOIR and got absolutely no response. They asked for me to take pictures of the burnt out lights which I did but they did not fix it. I could no longer read in the room (which had specially fitted lights) while we avoided using the path of the hallway whose light was not replaced. There were days we were without heating and resulted to boiling water in the kettle. There were times we could not use the toilet because the water system broke down. I once had to pay 92 pounds for an engineer to shut down water to the toilet pending when Belvoir was going to come and repair the flushing system. Many times, hot water ran out while in the shower. Response periods usually took between three days and a week. Now that we have moved out, Belvoir is asking for us to pay for new curtains, professional cleaning and to remove the sofas which they inherited from HOMELETS. Plus, I am asked to show emails of how HOMELETS handed over the sofas to us. Amazing that no joint inspection was conducted before we moved out even though we made those requests. They sent in someone to take pictures whom I kindly made a request to go with their bed since we had only one. He approved and we took the bed. Yet, they do not seem to be able to come to terms with the fact that they own the sofas having bought over HOMELETS. Such terrible experience. I got two vans to move our things out. The second van was practically empty since we had little or no furniture. If I knew they will relinquish ownership of the couch, wouldn't I have gladly loaded a Van I paid hundreds of pounds for? Deal with Belvoir at your own peril. Even though my family is in dire need of our deposit, I am resolved to a Tribunal or Court adjudicating over this matter. This is why I am making my own review public. They gave out a two page Tenancy Agreement which had no liabilities for any real or imagined restoration of the property. I wait for a refund of my deposit. Be warned from Belvoir!

We are currently renting through Belvoir and dealt with Jessica through the entire process. She was very helpful, friendly and efficient and responded quickly to any queries we had. Thanks!

I just wanted to leave a review about Emma at Belvoir. She came round to value my house this week, although we’re not ready to sell our house yet, Emma was very honest, helpful, and professional, she gave us some very useful advice about what to do to our property to maximise the potential and how to get the best price when we do sell. I wouldn’t hesitate to use Emma and Belvoir when we sell, and i will definitely be recommending her to my friends who are looking to put their house on the market. She is a credit to your company. Well done Belvoir!

Very good experience and swift move in with minimal complications. Great team especially Jessica Johnston.

We had a really smooth move. Everything was able to happen very quickly, from getting a viewing of fhe property to moving in. Billie was great.

I was very impressed with Belvoir in a recent transaction where one of their staff went above and beyond to help resolve a situation.   Even taking her laptop home with her to complete the job in her own time on a Friday night!! Cannot thank her enough.

All the staff is really efficient and professional.  Jessica in particular has alway been super nice and helpful! Highly recommend!

What a fantastic company. Thanks for all your help and I would certainly recommend. 5 star!!

Belvoir are very responsive and happy to carry out repairs, would rent with them again. They also offered a rent reduction amidst lockdown which did not go a miss! Good, professional service.

Where do we even start? Renting with Belvoir has been one of the most positive experiences we've ever had with a letting agency. We mostly dealt with Jessica, one of the team members, and she has been so incredibly helpful, going above and beyond to help us with every step of our move. We've come from over four hours away in Lincolnshire for work, and she helped us with virtual viewings and the numerous queries we had about our property. When we struggled with locating our gas meter upon moving in, she took it upon herself to take her work home with her in order to help us locate it so that we could arrange our energy. She is a credit to the team and we're so happy that we worked closely with her. Before we moved in, when we eventually managed to book a real viewing (as the government COVID-19 restrictions lifted) we were shown around by Josh, who was also incredibly helpful and professional. All in all, we would 100% recommend Belvoir Brighton and Hove for any renting needs in the area. Thank you!

My boyfriend and I had the lovely Jess dealing with our enquiries, viewing etc and found her to be a very efficient and professional! Emails answered within minutes and always at the end of the phone! Very happy with both Jess and Belvoir as a whole!

I have been dealing with Tom at Bellvoir and it has been a great experience. He is keen to assist, available to answer questions and very quick to reply to emails and calls. He has also personally addressed any issues with my move even when he has not been accountable for these. I've enjoyed working with him and look forward to doing so again in future.

Belvoir were really great to deal with when we moved home recently. Letting process was quick, easy and professional. We had Jessica helping us every step of the way, and any questions we had she responded to super quickly which was really helpful!

Looking for a place is a stressful experience without dealing with snotty staff who seem extremely proud of that fact that “no, none of our properties except pets okay!”. This is what I got this morning from an extremely dismissive lady on the phone. 

I get most landlords prefer not taking risk on cats and other animals but would it be possible to add to your staff training some basic manners in empathy and customer relations in explaining why you only work with landlords that enforce blanket bans on pets. 

All brand and pretence. Probably each and everyone have pets themselves but make a profit from exclusively compounding landlord discrimination  against people with pets.

Great experience with this agency. Josh and the rest of the team have been very helpful and attentive in responding to our queries and finding us the best outcome. Thank you!

Just moves in yesterday. Jessica has been an absolute star in getting us sorted. We were so worried it would be stressful especially whilst me and my partner work full time but we have felt so happy and confident with this move, which is a first.
Thank you so much for making it easy for us, we’ve really appreciated your help!

Belvoir have been very easy to deal with when renting our new property. We have been dealing through Caroline and she is excellent, always quick to respond and makes things black and white, making moving in that bit easier. When we have any issues with the flat (eg. Maintenance) the issues have been sorted through Belvoir very promptly. 

A great estate agency, 

And cheers again Caroline for making this process that bit easier for us.

James & Lauren.

I had excellent service. Caroline was professional, friendly and very helpful. She listened to what I wanted in a flat to rent, recommended a great place to view, in addition to the one I rang up about. During the viewings I never felt I was getting a hard sell or "sales patter", I felt I was getting an honest discussion. I moved in a week after viewing. Such a quick turn around was brilliant for my needs. Caroline was on hand throughout the process to answer my questions.

Josh has been fantastic throughout the whole process, which only took a week from first viewing to having all our stuff moved in. So responsive and a pleasure to deal with, thank you for all your help!

Wai and everyone at Belvoir made buying our property really easy and stress free, super helpful and always at the other end of the phone if we needed! Definitely went above and beyond for us!

Best service what I have ever had with agency. 
Very professional  and polite personal. 
I communicated with agent Jessica and she was absolutely helpful and friendly to me. 
Definitely highly recommend!

My partner and I have recently rented a property under this agency, and everyone involved was so helpful from beginning to end, making effort to keep in contact and put out fires that arose during the process. The main person we communicated with was Amber and she was lovely, but everyone chipped in when she wasn't available, and generally our emails were answered within a day. Grateful to find an agency that treats its clientel humanely!

Great experience with Belvoir. Wai is a first class agent and went out of his way to assist us with viewings and finding an amazing property. Thank you!

Have had a brilliant welcome to the Belvoir team by Briony! Really helpful with any questions we needed to ask and made the whole experience feel like plain sailing. 

Couldn't  recommend enough!

Go Belvoir!

Briony at Belvoir has been such a help! She made the whole process incredibly easy for us and has honestly been the best Letting Agent I have ever encountered! She is prompt, helpful and such a delight to work with! Would highly recommend Belvoir!

We were a group of 7 adults + 1 baby. The restaurant was really busy so we had to squeeze a bit between tables - we did book in advance. But despite the reduced space, service was great and food was delicious. Good value for money. Would definitely recommend and go back.

Really easy to work with, friendly and professional. Briony and the team at Belvoir got on and did the job of finding new tenants without any fuss. The first rent payment was also promptly forwarded on - nice not to have to wait too long!

Belvoir are indeed a 5 star letting agency.
Fair, upfront and efficient. I've been renting a property with them for 4 years and it's been a real pleasure. They've made the whole process from begining to end an easy journey with no hidden agenda. The staff are lovely and very helpful. I highly recommended renting a property through Belvoir as they will 100% take care both tennant's and landlords needs are met acting as a great middleman.

Why as a seller or a buyer would you use this agency. They confirm in writing an appointment to view, you drive all the way from ascot. No one turns up so when you call the team say oh wasn’t me we don’t have this booked in! So we suggest coming back at 1:30pm but oh we close at 1pm

Forget the fact we confirmed and you drove one and half hours to get here.

Great service belvoir to both your sellers and buyers, we also love the team work ‘it wasn’t me’ seems a pretty weak response.

Good luck you will need it

Amazing amazing amazing. Helped me with every step of becoming a landlord. Welcoming and friendly staff. Thank you Belvoir...

Really helpful staff, Emma was extremely reliable and worked quickly and effectively when finding my new property to rent. Nicest letting agents i've ever come across :))))

I recently moved into a new flat using the agency. They were so helpful with sorting everything out and keeping me informed about the progress. They also were extremely quick at answering any questions that I had. Thank you belvoir for everything, especially Amber! 

P.s we loved the card you sent when we moved in ????

Great service from Belvoir. I recently rented a flat with Belvoir and the whole process was smooth and easy. Special thanks to Emma who was very professional and really helpful.
Strongly recommend Belvoir. Many thanks

Having been to a number of agencies and being let down, I am so pleased that I found Belvoir! The staff were professional and very efficient.  Thanks again guys!

Nathan has been brilliant help all the way through this process, really easy and clear to communicate with and I'm very happy with how everything has turned out. Definitely made the right choice going with Belvoir.

Fantastic service from Wai, Nathan and Lizzy and the team who’ve been managing the letting of my property for the past 2 years and also the sale this summer. Always lots of communication from the staff and hard work ethic to get things done. Many thanks all.

A letting agent which deals with a property as if it were their own. Efficient, attentive and very professional service. Wai and Nathan go over and above for us. Thanks guys.

I have been repairing washing machine for Belvoir now for about 3 years.
I have to give special mention to "Lizzy Orden". I tend to buy into people and in the past 3 years she has been fantastic, not only being a delight to talk too but incredibly professional while still remaining genuine and down to earth.  
I hope she never leaves!

Nathan, Emma and the rest of the team were really friendly, super helpful, very communicative and a pleasure to work with. I received a lovely moving in card signed by the whole team which was very thoughtful. It's so refreshing to find an agency that balances the interests of both tenant and landlord in equal measure. I highly recommend Belvoir.

Amazing team, great communication and extremely easy to deal with. Answered all questions and any queries I had with the process. Got a lovely moving in card from them too which was really sweet! Couldn't recommend them more.

This was my first experience with Nathan and the Belvoir team - it has been absolutely flawless. Great communication, efficient, and a very smooth process. They found a tenant for my flat within 2 days and fully manage the property. All positives and refreshing given prior dealings with other agencies. Thank you!

The team at Belvoir have been incredibly helpful and personable over the duration of our tenancy which has spanned for the last couple of years.

They’ve always been quick to answer any questions and queries we may have had, and we’ve been so grateful to how patient they’ve been dealing with 4 students! 

Special thanks to Nathan who has been a godsend.

Cheers guys!

Belvoir have been fantastic, finding us a tenant within a week, calmly and easily. The property had previously been on the market for two months elsewhere. Nathan and his team are friendly, highly efficient and very accessible. Highly recommended.

I have recently rented a property in Hove from Belvoir. They were incredibly helpful and made my move as simple and easy as possible. Every question I had they answered within the hour and the few issues I had with the property were sorted that day. I even lost my house keys within 1 week of moving in and the team came out to help me outside their opening hours. Such a brilliant experience, super nice friendly people and really efficient. Can’t recommend them enough!

The team at Belvoir have been helpful, cheerful and all around amazing since day one.

They really went out of their way to help me and my partner find our first flat together.
From viewings to references and guarantors,  they helped everything run as smoothly and stress free as possible.

I felt as though they genuinely cared about helping us as much as they could, and were truly interested in us as people and not just 'tenants'.

So refreshing after a poor experience with a previous Brighton agency!

Keep up the good work Belvoir!

Having been a tenant with Belvoir for almost 6years, I can say they are by far the best agents we have ever rented with. Nathan and the team are really friendly and professional, they are quick to sort any issues and I really felt went above and beyond at times! If only all agents could be like them. I wouldn't hesitate in recommending them to anyone! Thanks guys!

As tenants,  with some agencies one can be treated with less respectful customer service than I would expect. 
I am just that.. a customer and as important as 'the owner.  The home that I am renting is just that MY HOME 
from being shown round our new home to now being a tenant, the Belvoir team have provided great service. 
They assisted positively through the (dreadful)referencing process- (this being outsourced to let alliance-not a very good experience! ). through to moving in day and beyond. 
The team respond to queries really quickly and efficiently
Top marks.  
would highly recommend especially as they seem to be recognising that in the changing housing market where more and more people rent,  agents NEED to respect that renters are not secondary to homeowners,  and so expect to be treated with the same amount of respect and service afforded to owners. 

Helen Nicholls

My best renting experience in Brighton. The Belvoir team are friendly, approachable, and deal with any issues very swiftly. They come highly recommended.

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