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Home
Estate Agents in Brighton
Cubitt & West - Western Road

Cubitt & West - Western Road

3.8

60 reviews

Opens tomorrow at 9:00am

110 Western Road, BN1 2AA

Cubitt & West Western Road are an estate agent in Brighton. They mainly list properties in BN3, BN1 and BN2. Over the last 6 months, they've listed 22 properties, with 7 currently on the market. Most of the properties listed have 2 bedrooms. They list properties for sale on Zoopla and OnTheMarket.

Opening hours

Monday 9:00am - 6:30pm
Tuesday 9:00am - 6:30pm
Wednesday 9:00am - 6:30pm
Thursday 9:00am - 7:00pm
Friday 9:00am - 6:00pm
Saturday 9:00am - 5:00pm
Sunday Closed

View all details

Cubitt & West - Western Road Reviews (60)

Have you used this agent?

W F

A traumatic experience with Cubitt & West. Getting us settled in was a smooth process. Cubitt & West was helpful and flexible. For us, the trouble started three months in when it became clear the house we rented had severe issues with black mould. When we notified Cubitt & West about the mould, as we did multiple times, they acted as if we were exaggerating and told us to wipe it all down. So we bought some heavy chemicals and masks to do so. Inevitably, the mould kept coming back. It was everywhere. After getting respiratory problems, we noticed the mould was penetrating our mattresses and cushions. With about 40% of the total floor area, the upper floor became unusable. That's when we decided to stop using the affected rooms. The real shock came when we decided to move out after almost two years. Suddenly, the black mould was a blocking issue to rent it again. The landlord would have to renovate the house. From then on, it got from bad to worse. They forced us to keep paying the rent with false promises. They told us we would get the overpaid rent back once the house was in an acceptable state again. Renovations would take no more than a week, so most of our £1500 would be returned. In the end, the renovations took more than six weeks, and we didn't see our money back. But it got worse. They also tried to use our full deposit with false claims and exorbitant renovation fees. That's when we called on the Tenancy Deposit Scheme for help. After a few more months, an arbitrator at the TDS decided we were in our right and returned the biggest part of our deposit to us. Which only confirmed that Cubitt & West mistreated us all along. For us, it was a traumatising experience. The letting agency because quite aggressive towards us and even started screening our calls. I want to add we always played by their rules and never missed a payment. I can not advise anyone to work with them, based on my experience.... Read more

10th Apr 2022 (2 years ago)

H N

I really do not understand why this agency earns a living by providing such a horrendous service. The biggest mystery in the history. I wish Cubitt & West could improve. But, I seriously doubt it. Buyers and sellers, never do business with them. If there was an option for zero star, I would certainly go for it.... Read more

26th Oct 2020 (3 years ago)

N Luu

Avoid this agency at all costs. Horrible experience as both buyer and seller. The female receptionist/agent is very rude. Will never come back again.... Read more

26th Oct 2020 (3 years ago)

M Lademacher

Madi sorted our move to brighton and made it super easy and professional, 100% recommend cubitt and west- best agents ive ever encountered and really efficient too!... Read more

29th Sep 2020 (3 years ago)

A Hollands

I'm glad to see some of their customers have received good service, I was not so lucky. Simply awful - rude, sarcastic, but most frustratingly they are just completely inept. Paperwork was late: I was signing important documents pertaining to the marketing of my property AFTER the tenants had already moved in. Trying to communicate with anyone in the team was like pulling teeth. When I expressed my general dissatisfaction, I was rather sardonically encouraged to take out a fully managed contract. I would have more trust in a sloth managing my property, and that's doing a disservice to the sloth! I terminated my contract with them on 20th September, and they continued to hold the tenant's deposit after this date despite chasing numerous times. I'm still waiting for the funds to reach my account so I can protect it for my tenants, days after our contract has ended. In short: to all prospective landlords, beware!... Read more

22nd Sep 2020 (3 years ago)

S yates

C&W were very helpful during the most difficult time imaginable, sorting out a flat rental within a few days and being clear and upfront about costs etc and organising necessary inspections I was unable to do myself.... Read more

3rd Jun 2020 (3 years ago)

A Manwaring

Cubitt & West were absolutely superb, notwithstanding the present Covid-19 restrictions, in arranging for a replacement tenant for our flat in Saltdean. Sam in particular went ‘that extra mile’ locating a new tenant and sorting all of the necessary arrangements including cleaning. He was always friendly, professional, kept us fully informed at all times and was great to deal with. Highly recommended.... Read more

13th May 2020 (3 years ago)

B Hill

prior to our nationwide lockdown, i was dealing with Jasmine who was so helpful and friendly. Her attention to detail was phenomenal, she kept a constant chain of contact with me, always with plenty of potential properties (all of which were always along the lines of what were are looking for) since lockdown i have been dealing with Siobhan who i understand to be the branch manager, and she has continued on amazingly from where Jasmine left of!! Amazing work from both in the unprecedented times! Thank you Jasmine and Siobhan!... Read more

23rd Apr 2020 (3 years ago)

H Davis

Sam has been so helpful trying to find me a new flat. Unfortunately I had to put my move on hold until the Covid19 outbreak is over but I will defiantly go back to Sam so he can help me find my perfect home! Thanks Sam!... Read more

22nd Apr 2020 (3 years ago)

T one

Sayde and the team at western road were brilliant at helping me sell my apartment. I was on the market initially with another agent and wasn’t able to find a buyer. I was then approached by siobhan at Cubitt and west and felt that she was very professional and decided to switch over to them. Right from the start they were brilliant. We spoke every week and I loved their virtual tour which made my apartment look stunning! in the end they found me a buyer and also tried to help me with my onward search although I ended up buying through another agent. I am so grateful to the team at Western Road and have them to thank for helping me find a good buyer especially in theses uncertain times. I would thoroughly recommend Cubitt and West and will be recommending them to my friends and family, thank you guys!... Read more

3rd Apr 2020 (4 years ago)

J Lawrence

Jasmine has worked so hard to find me a home, checks in regularly and gets back to me quickly, always. I always feel like a priority and no question feels silly, as a first time buyer this is super important to me!... Read more

18th Mar 2020 (4 years ago)

M Lobo

I have been really happy with the service I have received from Cubitt and West, especially with Charlie who I have dealt with throughout the process. Charlie is friendly, efficient and proactive. All of the prerequisites for an agent to sell your property!... Read more

9th Mar 2020 (4 years ago)

L Doody

A fantastic experience using Cubitt & West to rent out a property for me. From the initial meeting to the completion of the task, Sam was so professional and friendly, and extremely knowledgeable! Within a week of speaking to them, they already had tenants lined up ready to go. I thoroughly recommend using their services.... Read more

24th Feb 2020 (4 years ago)

E Corbett

Excellent service provided by the whole team at Cubitt & West on Western Road, I can't thank you enough! Your cohesive team made our experience seamless from start to finish, including your Mortgage Advisor Jack, who left no stone unturned when dealing with our somewhat complex mortgage. Would highly recommend!... Read more

6th Feb 2020 (4 years ago)

V Powell

I found the team to be helpful and friendly, making my househunting experience so much easier. They were knowledgeable about the area and I felt that they were genuinely and actively looking for the right property for me.... Read more

22nd Jan 2020 (4 years ago)

Performance stats

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