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  1. Home
  2. Brand Vaughan - Hove
Brand Vaughan - Hove Logo

Brand Vaughan - Hove

Opens tomorrow at 9:00am
117-118 Western Road, Hove, BN3 1DB
Brand Vaughan are Brighton and Hove's top selling estate agents. Our forward thinking approach combined with our cutting edge marketing, extensive local knowledge and dedicated teams has ensured we retained our leading position for sales agreed in the city in 2021.

Opening hours

  • Monday 9:00am - 6:00pm
  • Tuesday 9:00am - 6:00pm
  • Wednesday 9:00am - 6:00pm
  • Thursday 9:00am - 6:00pm
  • Friday 9:00am - 6:00pm
  • Saturday 9:00am - 4:00pm
  • Sunday Closed
View all details


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Brand Vaughan - Hove Reviews (475)

Have you used this agent?
  1. 75% 5/5 Stars
  2. 4% 4/5 Stars
  3. 1% 3/5 Stars
  4. 1% 2/5 Stars
  5. 18% 1/5 Stars

J Ajayi

1/5 Stars
This is the worse service I have ever received over the years I have been renting in the UK, the team nor the staff in charge of the property we are renting were not present nor have ideas on the state of the flat, the bedroom is full of damp on the walls and smelling, we were told it been fix and we got the keys yesterday with nothing done on that, I called also sent an email to the team with no response from the staff Michael who has been in contact with us. The toilet basin is linking, the toilet pipe is not properly covered, broken tiles in the bathroom, the rugs/carpet is so untidy, dirty and rough from either over used and not properly cleaned or the carpet needs to be changed. Fridge freezer is old and unkept, broken washing machine to say the least. We are really disappointed and unhappy as this doesn't worth the stress and the rentals we, and I don't see my family leaving here as a desired home. It's really sad... Read more
1st May 2024 (20 days ago)

A James

2/5 Stars
Clueless about the property not knowing answers to basic information such as the lease. Rushed with 15minute time slots for a 2nd viewing. Very condescending to elderly parents asking totally acceptable questions, such as where is the TV arial to be replied with "Oh we don't use those anymore". Sexist comments to fiancé behind my back “Typical men asking the boring questions, us ladies care about the fancier stuff". Changing the subject when highlighting issues with the property such as broken drain pipes and windows. Sarcy when testing water pressure of a house we were thinking of buying. 1 cash buyer not using this agent again. On the bright side quick to book a viewing!... Read more
23rd Apr 2024 (28 days ago)

R Voiello

5/5 Stars
Great Letting Agents. Easily one of the best in Brighton. They are very good to deal with as I have only viewed properties from them... Read more
7th Mar 2024 (11 weeks ago)

S Metcalfe

5/5 Stars
Natasha was very helpful on the viewings, great company!... Read more
1st Mar 2024 (12 weeks ago)

D 13

5/5 Stars
Phoned the office and spoke with Natasha very polite and friendly and was able to answer all my questions, would definitely recommend this company... Read more
1st Mar 2024 (12 weeks ago)

E mitsiou

5/5 Stars
I had the pleasure of working with Michelle Butler from Brand Vaughan to retrieve my old contracts. Her dedication and efficiency were truly commendable. Michelle went above and beyond to ensure a smooth process! Thank you!... Read more
26th Feb 2024 (12 weeks ago)

P Kow

1/5 Stars
Happy to take money but if you need them to do some repairs , you have to wait ages for poor quality work…... Read more
31st Jan 2024 (16 weeks ago)

K Kindalova

5/5 Stars
I was going through a really tough living situation and Chloe was a star throughout! She helped me with any issues I had and answered all my calls which were practically daily! Really thankful for all her support :)... Read more
23rd Jan 2024 (17 weeks ago)

J Taylor

1/5 Stars
With regret, I am leaving Brand Vaughan a 1-star review to reflect my experience with them. This is not a reflection of all staff at the company, as I did indeed have some positive, professional experiences during my tenancy. It appears to me that from reviews online, Brand Vaughan seem to earn a good amount of praise from those wishing to buy & sell property. However, like many other fellow student tenants, I have had a poor experience renting with this agent. I rented a one-bedroom student flat with BV last year with my then-partner. The property was in a good location, was modern, and of just the right size for us. Regretfully, we noticed a few issues after moving-in. The ceiling was leaking and a large part of the ceiling therefore had to be removed. The downstairs smoke alarm was damaged by said leak and never replaced. We had to evacuate one night due to the remaining smoke alarms sounding, with the lights indicating a 'gas leak'. On arrival of the emergency gas engineer, they found no fault, but informed us that they were surprised that the property didn't have a carbon monoxide alarm and that we didn't have the correct number of smoke detectors in the flat. Due to the leak, the hallway walls became covered in mould, damp and condensation, which looked bad and smelled worse. This affected my partner's asthma. Despite regular cleaning, use of dehumidifiers and a re-paint, the issue persisted. The bathroom drain was poorly-fitted and leaked. The bedroom curtains came down a week after move-in. One of the windows in the bedroom didn't open. An upstairs window didn't open. Most of the wall edges suffered from paint-cracking. The bed frame was weak. The inventory on check-in missed several issues which I then added. Ironically, on check-out the inventory was very detailed and didn't take into consideration the issues we had logged during the tenancy, which suggests a failure of communication. The check-out inventory also suggested a need for professional cleaning... I had cleaned and redecorated the entire flat and then paid for a professional cleaner to service the flat before moving out... so this seemed unfair. We only had one set of keys throughout the tenancy as this was all we were given. On check-out it took several emails to clarify that we were only given one set and should not be liable to pay for a replacement. The above issues could have been rectified more quickly, in part, if there was a clearer process for reporting and resolving maintenance issues. Although FixFlo appears to be a very handy online system, ultimately all of my maintenance requests were then sent back to the landlord to deal with. So, in the end, I had to log via FixFlo and email the landlord directly, in the hope of passing the information to them before what would have been 5 working days if left solely with the agent. These issues aside, the most significant problem we encountered was after our tenancy ended. We paid rent inclusive of the electric bill. Afterward, due to what was framed to be our 'high usage' (more likely caused by the recent increase in energy costs and the need for heating due to poor window insulation) we were made to pay the difference between what the agent calculated to be total usage minus rent contribution. We were therefore left with almost £1.3k to pay. Despite challenging this, we paid the charge after the threat of legal action. The way this charge was raised to us by Tony Sparrowhawk and the subsequent communications showed minimal understanding, simply demanding the payment in full asap. The agent evidently needs to decide if they wish to offer a property fully inclusive of bills, or offer a property where the tenants are liable for the full bill. Instead, they appear to sell the dream and hide behind a 'fair usage' clause. This appears to lie with the agent, not the landlord, as ultimately it is the agent who 'sells' the property and deals with the tenants. If you are a local student, I would recommend using an alternative letting agent or renting from a university directly.... Read more
7th Jan 2024 (19 weeks ago)

T Marlow

1/5 Stars
Appalling response or rather total lack of it to repeated phone calls to try and get information.... Read more
19th Dec 2023 (22 weeks ago)


1/5 Stars
WORST LETTING AGENCY EVER!!!! DONT TRUST THEM!!!! As a tenant, they never did anything on time when was needed. Needed to take issue on my hand and work with the landlord to get things sorted. i.e. Boiler needed to be replaced in winter and they never sent any specialist to see. ALSO, WATCH OUT FOR YOUR DEPOSIT. They use a cleaning agency that adds very dodgy charges to the final bill!... Read more
14th Dec 2023 (23 weeks ago)

P Strachan

1/5 Stars
Charge over £3000 a month for student digs, leave washing machine broken for weeks, roof leaking in bedroom on my daughters head for over a month and they haven’t even managed to get somebody round to look at it. Emailed Tony Sparrowhawk at least 3 times and he had no interest in doing anything about it. My daughter currently is in a freezing house with no hot water as now the boiler has gone and they might send somebody round to look at it today. Reporting this to Brighton Council, and will be seeking conpensation.... Read more
10th Dec 2023 (23 weeks ago)


5/5 Stars
Spoke to Ollie regarding a property I was interested in viewing. I had a couple of questions and he answered every single one of them perfectly. He was very professional and informative. Thank you for a wonderful service! Definitely recommend speaking with him.... Read more
22nd Nov 2023 (5 mo. ago)

I Charles

5/5 Stars
First-class managing agent, impossible to get through to them by phone but thankfully they are fast to email or call back when needed... Read more
21st Nov 2023 (5 mo. ago)

Z Red

1/5 Stars
Just unbelievably awful. When showing a house, the have no clue about anything at all... can't answer a single question about the property. And when called to make a valuation appointment, they are just inept. An estate agency with no expertise or knowledge about property. Stay well clear of Brand Vaughan.... Read more
23rd Oct 2023 (6 mo. ago)

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More Brand Vaughan branches

  • Brand Vaughan - Preston Park 1.23 mi away
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Property listings are matched to data from the Land Registry by our clever algorithm. Clever as it may be, it isn't always right, especially if a property was listed by multiple agents. The asking price is the original listing price, NOT the final listing price.
Data produced by Land Registry © Crown copyright 2022.

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