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Estate Agents in Portsmouth
Bernards Estate Agents - Portsmouth

Bernards Estate Agents - Portsmouth

4.2

23 reviews

Opens tomorrow at 9:00am

129 London Road, PO2 9AA

Bernards Portsmouth, the flagship branch of Bernards Property Group, has proudly served the area for over 30 years. We offer Sales, Lettings, Land & New Homes, and Financial Advice under one roof, with bespoke marketing, expert local knowledge, and trusted guidance. As members of the NAEA and The Property Ombudsman, we uphold the highest professional standards in every service we provide.

Opening hours

Monday 9:00am - 6:00pm
Tuesday 9:00am - 6:00pm
Wednesday 9:00am - 6:00pm
Thursday 9:00am - 6:00pm
Friday 9:00am - 5:30pm
Saturday 9:00am - 4:00pm
Sunday Closed

View all details

Accreditations

Bernards Estate Agents - Portsmouth Reviews (23)

Have you used this agent?

All (23)

Seller (20)

Buyer (0)

Landlord (0)

Tenant (3)

General (0)

Anonymous Homeseller

Great team in the Portsmouth branch. Very friendly and made the whole process very straightforward. Thanks!... Read more

Seller

16th Dec 2025 (5 weeks ago)

Anonymous Homeseller

Excellent advice and support given by Bernards [Portsmouth] throughout the process to date.... Read more

Seller

5th Nov 2025 (11 weeks ago)

Anonymous Homeseller

So far pleasant experience... Read more

Seller

23rd Oct 2025 (13 weeks ago)

Anonymous Homeseller

The ladies in charge of our account, were very good at communication & the app that they use was useful in gathering information regarding what was happening. Great job sold our property within 4 weeks... Read more

Seller

10th Jun 2025 (7 mo. ago)

Anonymous Homeseller

Good communication throughout. Client appointment alerts via text and email... Read more

Seller

27th Mar 2025 (9 mo. ago)

Anonymous Homeseller

Agent was very knowledgeable and came across as pleasant and professionally. This helped in choosing Bernards as our agent and this has proved to be a excellent choice. Viewings have been handled efficiently and as a result we got an offer very promptly which we were thrilled with.... Read more

Seller

23rd Mar 2025 (9 mo. ago)

Anonymous Homeseller

After our valuation meeting, we felt more at ease with Bernards, we had also used them before, so decided to use them again. At times we felt that we were dealing with to many agents and feel that 1-2 people is all you need to make it a more personal service. We had people viewing and putting offers in, who were not in a position to do so, which was also frustrating at times.... Read more

Seller

25th Jan 2025 (11 mo. ago)

Anonymous Homeseller

Very poor experience. Lack of communication, not returning calls, the estate agent handling our purchase had to update us as they didn’t call back. Within 10 days of marketing we were advised to drop the price. Total reliance on Rightmove- no additional marketing. Business model appears to be to capture the market, lock you in for three months and then get the next property onboard. A frustrating experience!... Read more

Seller

6th Dec 2024 (1 year ago)

Anonymous Homeseller

Lacie Bray knew the market and exactly how to get us the sale and price we wanted. We cannot knock Barnards as they did everything as required and got us 4 offers in the first week. We wanted a quick sale and they have ensured that we got what we wanted.... Read more

Seller

31st Aug 2024 (1 year ago)

Anonymous Homeseller

The property in question was an ex-rental which needed substantial work before going to the market. Bernards suggested a number of possible options which we weren't aware of, which was ideal. Unfortunately we went to market at a difficult time and this was borne out by the final sales price, but we achieved an offer and full completion in reasonably good time and throughout, Bernards were supportive throughout and their communication was very good. Various team members undertook by different roles within the process each feeding back as necessary. Overall I was very happy with the entire process and would use again in the future.... Read more

Seller

27th Jul 2024 (1 year ago)

Anonymous Homeseller

Generally good... Read more

Seller

21st Jul 2024 (1 year ago)

Anonymous Homeseller

Ross was very professional and knowledgeable... Read more

Seller

21st Apr 2024 (1 year ago)

Anonymous Homeseller

Excellent and professional ,the team are friendly and easy to chat to... Read more

Seller

22nd Mar 2024 (1 year ago)

Anonymous Homeseller

Knowledgeable & friendly staff who want to get the best for you... Read more

Seller

13th Mar 2024 (1 year ago)

Anonymous Homeseller

Impressed with the service and marketing. Property sold quickly and for a good price. Communication throughout was good.... Read more

Seller

17th Dec 2023 (2 years ago)

Anonymous Homeseller

Great team at Bernard’s, would highly recommend them rather than bigger companies as they know the area well and have built relationships already with potential buyers.... Read more

Seller

17th Jul 2023 (2 years ago)

Anonymous Tenant

I have been trying to contact them for 3 months about renewing my rent, I have had one reply in the past 3 months, no reply over email or phone. They are the worst at communication.... Read more

Tenant

17th Jun 2023 (2 years ago)

Anonymous Homeseller

Good estate agents very friendly ... Read more

Seller

19th Feb 2022 (3 years ago)

Anonymous Homeseller

All the team at Bernards were very polite and professional from the valuation through to completion. They suggested an 'offers over' approach and it worked well, we accepted an offer after 1 week and had completed 9 weeks later.... Read more

Seller

27th Mar 2021 (4 years ago)

Anonymous Tenant

DO NOT RENT. I could list 100s of reasons why you should avoid this estate agent, but if you’re reading reviews you can probably see why. I have never encountered such a poorly managed company. If you’re in a property that requires maintenance, they will do everything they can to delay the process. They don’t answer the phone, they’ll deny anything and everything until you provide them written proof, to which they’ll still find a way to be difficult. If you’re looking for an estate agent who will ‘fully manage’ your rental property, do your future tenants a favour and avoid this company at all costs.... Read more

Tenant

9th Jan 2021 (5 years ago)

Anonymous Homeseller

From day 1 with the valuation to the sell of my house, the team were amazing and went above & beyond to make sure I was fully updated on everything. The team were friendly and approachable a as bd I was made to feel valued as a customer, not just a number.... Read more

Seller

7th Nov 2020 (5 years ago)

Anonymous Tenant

**Rent at your peril** The day of moving in (Saturday) I arrived at the property, the front door would not open despite multiple attempts, the agents were informed straight away and yet they refused to do anything until Monday. This resulted in me having to take all of my belongings back on the long journey home. When I could finally get into the property (a week after initially planned and after beginning payment of rent) I noticed the problems were only just beginning. After inspecting the kitchen, which was dusty with debris from the builder’s work, we saw the knobs on the hob were melted down, this meant they were not easy to turn on or off. Not only that but my sister noticed a blue light in the corner of her eye, the hob sparked by itself. There was a gas leak with no one even using the property, the hazard this posed to myself and my fellow tenants showed just how little the agents cared as after we called them to warn of the leak, there was no rush to fix the problem. The gas had to be turned off for days and when someone inspected the hob, they also noticed the oven was a major risk. The inspector condemned both the hob and oven – they needed to be replaced for our safety as the house could’ve easily gone up in flames when we were in it. The next problem was the washing machine, it was filled with black, stinking mould. We logged this onto their ‘FixFlo’ system and it took them THREE weeks to sort this out, for three weeks we were unable to wash our clothes. When the issue of the mould was sorted, I put on my first wash. I was quite concerned by the noise of the washing machine but after 15 minutes of checking it was okay, I decided to go upstairs, only to come down 30 minutes later to the kitchen completely flooded. I called the emergency number on the agent’s website but the number was completely invalid. After turning off the washing machine at the fuse box I came to discover the flood was over an electrical socket which was turned on. The agents, when I finally talked to them on Monday, once again were not concerned, it took another week before the washing machine was fixed. It took them 7 months before they decided to replace the washing machine completely. I also questioned them on the emergency number and they explained it was obsolete, yet it is still on their website with no alternative. The amount of issues we had with this property and the agents are far too many so I will list the rest as they’re too long to go into detail: • The bathroom door which was situated downstairs next to the kitchen would not shut, they took three weeks before they even looked at it, it was not fixed properly the whole time we were there. • The microwave had metal exposed on the inside, we requested it to be replaced. • It was not professionally cleaned when we moved in, stains all over every carpet. • Shower was mouldy and nothing was done to clean it. • Toilet seat was peeling, bubbling and dirty, never replaced even though it was reported multiple times. • Outside pipe was broken, it would flood the concrete garden. • The back window of the house was not lockable, this was an incredible risk to us as it led out onto a flat roof. It is a shock that we weren’t broken into however the house being the dump it was explains it. • Their contracted builders also never completed their job on the flat roof and it flooded multiple times after rainfall. We never got any compensation in fact they took away some of our deposit despite our disputes. Avoid them at all costs, especially if you’re a student. You have been warned.... Read more

Tenant

20th Sep 2020 (5 years ago)

Anonymous Homeseller

The Team were all really helpful... Read more

Seller

27th Aug 2019 (6 years ago)

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Property listings are matched to data from the Land Registry by our clever algorithm. Clever as it may be, it isn't always right, especially if a property was listed by multiple agents. The asking price is the original listing price, NOT the final listing price.