13th Oct 2024 (8 weeks ago)
13/10/2024
I am not sure what has happened to MD, but it seems selling a house via this agent is frustrating, there simply isn’t any pro activeness, it’s all reactive and lack communication.
You have to chase them to find out what’s going on and how far the sale has progressed. And when you chase they react by saying let me look into that and come back, they should be on top of each sell, not let me find out which them seem to take days
Clearly standard have dropped. Years ago they would actively sort things out.
Background-
Currently selling my house via this agent, they found a buyer within 4 weeks ie in July this year, however, so far lost about another 4 weeks just waiting on information for buyers solicitors from this agent.
I was told they had id check delays, then told just an admin issue not a buyer issue. Memos have been requested. and then told It is our extra id checks that takes a little while with credas. etc.
All this took 4 plus weeks. mean time we waited for buyers solicitors, and finally they came back and said they had not been instructed by this buyer. When Agent tried contact then no answer, the agent could not get hold of this buyer, so started the whole process again. Was advise best to put the house back on the market.
luckily we found a second buyer mid Aug, however, its now been 8 weeks, and the progression of the sale is at best slow, I have to keep chasing the agent to find out what is going on, and that itself losses days and they do not seem on top of what is going on, "let me find out" seem to be the phase they use. Surly its in their interest to be on top of each sale and move it forward.... Read more