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© GetAgent Limited 2025
- Browns Letting Agency - South Shields
Browns Letting Agency - South Shields
Opens tomorrow at 9:00am
Browns Estate Agents 9 Dean Road South Shields, South Shields, NE33 3PS
Browns Estate Agents are a multi-award-winning, family-run estate agency dedicated to serving the North East with a blend of traditional values and cutting-edge technology. We pride ourselves on maintaining strong customer relationships while leading the way with innovative solutions, offering buyers the best of both worlds. Our unique and bespoke services include 3D digital twin virtual tours, video tours, floor plans, drone footage, digitalisation of legal paperwork, and an AI-powered website.
Opening hours
- Monday 9:00am - 5:00pm
- Tuesday 9:00am - 5:00pm
- Wednesday 9:00am - 5:00pm
- Thursday 9:00am - 5:00pm
- Friday 9:00am - 5:00pm
- Saturday 9:00am - 4:00pm
- Sunday Closed
View all details
Accreditations
Browns Letting Agency - South Shields Reviews (88)
Have you used this agent?
82%
3%
0%
2%
13%
All (88)
Seller (15)
Buyer (7)
Landlord (10)
Tenant (8)
General (48)
K Sharma
Recently purchased another rental property via Browns. I dealt with Kyle who was great, he made the whole process pain free and kept me updated all the time. I highly recommend Browns
Landlord
24th May 2025 (25 days ago)
S Wilkinson
5 star service from Browns Estate Agents. They really go above and beyond throughout the full process of selling a property. Huge shout out to Emma who supported us, she is so friendly and communicative, she makes sure you know exactly what is happening and when. We would recommend Browns Estate agents to all our family and friends.
Seller
23rd May 2025 (26 days ago)
Anonymous Homeseller
Emma was amazing, so genuine, informative and knowledgeable. A pleasure to deal with.
Seller
12th Feb 2025 (18 weeks ago)
D Guy
I was not a direct customer of Browns, but I purchased a house that they were managing on behalf of the seller. I have been thoroughly impressed by everyone at Browns; they were friendly and professional in every exchange I had with them and truly made me feel more like their own customer over my own estate agent. I would highly recommend Browns for anyone who was selling their home. Special thanks to Jill, Kerry, and Kyle for all of your help and support during my transaction and beyond.
Buyer
3rd Nov 2024 (7 mo. ago)
J kaid
Great service from the team while buying a house through them, not an easy transaction but they worked unbelievably hard to get this through.
Buyer
27th Oct 2024 (7 mo. ago)
D Cobb
Absolutely outstanding service, the team I have worked with from beginning to end have been so helpful and communicated all updates as soon as possible! Would highly recommend Browns Estate Agents to anyone! Thank you so much for everything, especially Emma!
25th Oct 2024 (7 mo. ago)
L Valente
I would highly recommend Browns Estate Agents.
Their knowledge and expertise made the process of selling my late father’s house smooth and easy for me to understand.
They were extremely professional, whilst still showing me a great deal of empathy at what was a hugely difficult time for me personally after the house had been in my family for 52 years.
Seller
25th Sep 2024 (8 mo. ago)
F Lamb
Nadine was extremely helpful from start to finish and I would certainly recommend their services.
25th Sep 2024 (8 mo. ago)
D M
Good Service Throughout ????????
25th Sep 2024 (8 mo. ago)
gavkim12
Great experience from start to finish would recommend
25th Sep 2024 (8 mo. ago)
M Bhuva
Great service throughout the entire buying process and currently have the property let out with Browns. Emma helped facilitate the purchase who was great, kept me informed and helped any questions I had (I had a lot!), Nadine helped me greatly on the lettings side again answering all the questions and provided me regular updates, helped arrange contractors and helped on the management side. Overall everything moved swiftly, and we have a good working relationship, looking forward to purchasing and lettings through Browns in the future. The vibe of browns is its more family type service i.e. they get back to you quickly etc rather than the other typical chains of estate agents you get. Its a pleasure! 10/10
Buyer
22nd Sep 2024 (8 mo. ago)
D Langston
I have private rented for 15 years and, upto now, it's probably the best experience I've had with an Estate Agents.
Can't fault the service, such a fast and what seemed like a much simpler process than most Estate agencies.
Good communication throughout. I dealt with one person from start to finish which is rare in my experience.
Simple process for guarantors checks too.
Tenant
19th Sep 2024 (8 mo. ago)
P Eden
First class service from Browns Estate Agents Nadine was very professional in the letting of my property would highly recommend their services.Paul Eden.
Landlord
16th Sep 2024 (9 mo. ago)
C McElroy
Browns have been such a supportive and helpful estate agent during the sale of my house. Everyone in the team is always so willing to help and go the extra mile. Would highly recommend!
Seller
29th Aug 2024 (9 mo. ago)
A Deeley
Excellent service throughout, have recommended to all my friends and clients.
23rd Aug 2024 (9 mo. ago)
A Howes
Absolutely amazing estate agents from my 1st meeting with Emma to the viewings and then sale of the property Emma, Kyle, Nadine, Jill, Emily and the team gave us 1st class service, very professional but friendly too, it's been a pleasure to do business with them and would definitely recommend their services to others
Seller
23rd Aug 2024 (9 mo. ago)
D McKay
We moved from a previous estate agent who we were not overly satisfied with and it was like chalk and cheese. Browns were excellent from start to finish, very helpful and really went above and beyond. All staff were fantastic throughout the whole process. Highly recommended ????????
25th Jul 2024 (10 mo. ago)
E Young
The team at browns are amazing! Any questions I had were answered without a problem and I couldn’t recommend them enough.
13th Jul 2024 (11 mo. ago)
H Parker
I have recently had a very positive experience using Browns Estate Agents. The process was stress free, and I was able to contact them whenever needed for questions or updates. I would really recommend them and will continue using in the future!
10th Jul 2024 (11 mo. ago)
Kevrado300
A* service over the moon with how fast everything was complete. Staff is very easy to contact and always give you answers to the questions you ask. Highly recommend
10th May 2024 (1 year ago)
P Midgley
Website is dire, never able to filter properties to find what you need, Please fix it
21st Apr 2024 (1 year ago)
V Downie
Not impressed with website ????
26th Mar 2024 (1 year ago)
B Nichols
Decided to get a letting agent involved with the rental of my property
I chose Browns because they sold a house for me previously and were excellent,
I am very pleased to say the letting side is just as good .
Emily, did a first class job advertising the property, finding tenants, showing them round and communicating with me at each step of the way . Even if Emily was not available messages were passed on and responded to very promptly
We now have a tenant and are just waiting for them to move in
So satisfied with the whole process, I’m going to put the property in the hands of Browns In whom I have the utmost confidence.
Landlord
20th Mar 2024 (1 year ago)
D Batchelor
Really good service using Brown's. Any issues were sorted promptly. Would use them again in the future
26th Feb 2024 (1 year ago)
T Mcdonagh
Browns was recommended by a friend. My house was photographed and on the market within a few days. I went on holiday and while I was gone Browns managed the sale and was sold by the time I returned. Kept informed all the way. 10/10
Seller
17th Jan 2024 (1 year ago)
C Chapman
Browns, is a very professional and helpful Estate Agents.
I would highly recommend to anyone. They went above and beyond, making the whole process easy and efficient.
8th Jan 2024 (1 year ago)
I Grieves
I have used Brown's Estate Agents for many years, without issue.
The staff are all very professional, helpful and friendly.
8th Jan 2024 (1 year ago)
M D
The team at Browns are nothing short of amazing, if I could give 10 stars I would. Jill, Emma and Kerry have gone above and beyond helping us with our enquiries and pushing along the conveyancing for our purchase; helping us complete on our new home before Christmas. I wouldn't hesitate to use Browns to buy or sell in the future.
Buyer
21st Dec 2023 (1 year ago)
A Day
Just had a house evaluation from Kerry. Excellent feedback Thanks
20th Nov 2023 (1 year ago)
R Weir
Such a lovely team friendly and helpful and great value for money. Kerry especially goes above and beyond to get things done . Had positive experiences with Browns selling on two occasions amazing photos and the virtual tour is a great extra .
Seller
10th Nov 2023 (1 year ago)
Rob
Great experience from the beginning of selling property to the completion, very helpful throughout, will definitely use again
Seller
7th Nov 2023 (1 year ago)
K Stephenson
Kerry and the rest of the team at browns have been absolutely amazing throughout quite a lengthy sale! Always there to help with whatever questions i had, and helped with great communication between me and the seller and the solicitors involved. So glad i bought through browns, they really go above and beyond to help! And they were all so so lovely to deal with, would definitely recommend!
Buyer
6th Nov 2023 (1 year ago)
B Arthur
Great people to work with. Easy and a pleasure. Many thanks Bill
29th Oct 2023 (1 year ago)
V Filipov
????????
23rd Oct 2023 (1 year ago)
M Strachan
Awesome Service from Browns. They took the hassle away from the whole process and it was an absolute piece of p*SS renting my property. I’d highly recommend ????????
Nadine was a little star ????
Landlord
21st Oct 2023 (1 year ago)
J Effard
Excellent estate agents lovely people
21st Oct 2023 (1 year ago)
S Baccar
Very friendly and professionnel staff.
This team was really careful with me and paid attention to my needs.
Highly recommended!
21st Oct 2023 (1 year ago)
P Carnaffan
Excellent service. Emma Simpson and Kerry (sales) are a credit to their profession.
21st Oct 2023 (1 year ago)
N reburn
Always a great service, the team are amazing. Great communication and regular updates regarding our tenants and rental properties.
We’ve used Browns for years and will continue to! Hassle free and experienced staff make it so much easier for us.
Landlord
21st Oct 2023 (1 year ago)
P Thomson
What a great job the girls at Brown's did selling our house.
The photo's showed the property at its best ,the marketing was first class and the communication was there all the way through the process keeping us informed what was happening. Special mention for Emma and Kerry who were great.
Seller
28th Sep 2023 (1 year ago)
T Moffett
First class service from start to finish I can't recommend these ladies enough. Very well done
15th Aug 2023 (1 year ago)
L Rickaby
I could not fault the service I received from Brown's Estate Agents. Communication was great throughout, Kerrie and Jill updated me on a regular basis
15th Aug 2023 (1 year ago)
A Smith
I was dealing with this agency for 3 years and always found them efficient and helpful and would thoroughly recommend them.
31st Jul 2023 (1 year ago)
D Ricardo
Kerry has been absolutely amazing. There are no words how grateful we are for her help and support given and the patience.
4th Jul 2023 (1 year ago)
D Crumbie
Having been a Browns customer for years I find they offer a professional service, great value and are a responsive team. I would highly recommend.
21st May 2023 (2 years ago)
L Sinclair
Just purchased my home through browns. All the girls were extremely helpful and friendly throughout the whole process. Thank you very much.
Buyer
19th May 2023 (2 years ago)
J black
I would recommend browns to anybody selling buying or renting
Really professional ladies.
I've used browns Estate agents a couple of times now and it's been a great experience.
18th May 2023 (2 years ago)
L Logan
Would definitely use Browns again, very helpful friendly staff, extremely professional, the girls made everything so easy for us
Thank you so much
18th May 2023 (2 years ago)
J Bray
The team at Browns made our flat renting experience, very pleasant and easy. They are always cheerful and helpful. Thanks you
Tenant
18th May 2023 (2 years ago)
N francis
I am currently staying at one of the browns lettings,the staff are all very nice and provide excellent service, would recommend.
Tenant
16th May 2023 (2 years ago)
V Logan
I’ve rented my home from Browns for almost 2 years now, and I’m very happy. The Girls in the office are so friendly and always happy to help. Repairs have been dealt with immediately after being reported and the lads who have come to do repairs/maintenance work have always been friendly too. All round a brilliant 5* estate agents.
Tenant
16th May 2023 (2 years ago)
R Clare
Professional, friendly and helpful.
16th May 2023 (2 years ago)
K Pascoe
Excellent staff who go above and beyond for people.
16th May 2023 (2 years ago)
P Najdov
My favourite Girls from South Shields..thank you for all your help and support. Xxx
16th May 2023 (2 years ago)
J Taylor
Great service and lovely staff
Will use again.
16th May 2023 (2 years ago)
S Pringle
Used Browns to sell my home. The service was great. Property was listed and a sale agreed within a week! Constant communication from the team and overall a smooth selling process.
Seller
16th May 2023 (2 years ago)
J Brennan
When looking roon rang fotep rent room for 3 days saying waiting for thenbthen told there have room waiting week for them say the give two somebody else really un professional waisting week of my time and really not helpful
12th May 2023 (2 years ago)
Anonymous Homeseller
Very helpful
Very professional
Very well done
Seller
11th May 2023 (2 years ago)
R Burn
I could not thank browns estate agents enough!! Just bought my first home with the help of Kerry, and it was absolutely painless. She had me at ease the full way through and it only took 7 weeks to complete. Totally overjoyed with my new home, and couldn’t have done it without the girls from browns ????
Buyer
4th May 2023 (2 years ago)
I Soul
Two faced staff, you ring them , they send a form to fill out and ignore you. They said they had a room for me to view , they booked the viewing and ignored me , did not show up neither send the details of the address. Be careful . They sound professional over phone but two faced and unprofessional behind behind your back.
3rd Feb 2023 (2 years ago)
C Ord
Kerry and the team were all fantastic in helping us sell our flat. Their service was impeccable, always friendly and professional, and best of all I think they offer the best value in terms of sale fees in South Shields. Thank you everyone! - Christie and Michael
Seller
15th Nov 2022 (2 years ago)
B Hemingway
Sold our house for us in 2 weeks!
They excelled with their communication and making sure things were happening. The for sale sign was up within 10 minutes haha.
What I liked the most is they spoke to me often, and not just my partner (I've found other companies tend to address everything to my husband and just ignore that I exist) and felt really comfortable talking with them. Our account was usually handled by the same person which was nice. Kerry and Olivia were amazing.
I'd definitely recommend for selling your house ????
Seller
24th Oct 2022 (2 years ago)
O Rudolf
First rate and friendly service
29th Sep 2022 (2 years ago)
D swan
Great service from Browns thanks very much
29th Sep 2022 (2 years ago)
G Armour
Big thank you to Kerry, Olivia and girls at Browns. They made the whole process of selling our property run as smoothly as possible. They were professional, friendly and kept us informed at every stage of the process.
Kerry was a star going above and beyond to help and guide us which we truly appreciated.
Will definitely use Browns again and would recommend them to anyone thinking of selling/buying a property.
Thank you so much girls.
Seller
16th Sep 2022 (2 years ago)
S Wray
Brown's dealt with the sale of my property very professionally. Kept up to date with everything and Kerry especially went above and beyond in helping me overcome problems with the lease extension. Thanks to you all.
Seller
14th Sep 2022 (2 years ago)
C Mclellan
Browns are absolutely amazing! I have been a tenant with them for almost 4 years now and I can't fault them. The girls are lovely, always very helpful and if I have any issues they are very quick to sort it!
Tenant
7th Sep 2022 (2 years ago)
L Miller
Browns lettings has been a excellent estate agents looking after all aspects of my flat.
Do not hesitate to give them a ring of email.
Landlord
7th Sep 2022 (2 years ago)
J Knights
My experience of using Browns Estate Agents was extremely good. Kerry Brown in particular was incredibly helpful and made phone calls to find out what was going on when my solicitor was being unhelpful. Would definitely use Browns again...excellent service!
7th Sep 2022 (2 years ago)
S Fletcher
Would definitely recommend Browns Girls! Amazing to deal with really professional and so straight forward!
7th Sep 2022 (2 years ago)
P Christie
Have used Browns for about the last 10 years for lettings and the sale of my mams house.
Always go above and beyond to help you.
Landlord
7th Sep 2022 (2 years ago)
K Gallagher
Very nice ladies very helpful if you sign up to their website you get instant updates
23rd Apr 2022 (3 years ago)
A Bhati
Well please note this review is for overseas people who are travelling to uk for studies and other purposes.
I contacted Browns for few properties to let, as I am a student in the uk obviously I’ll look for a property close to my college and I found couple of them, but as per these letting agents what really unacceptable was they need a guarantor in the uk, well letting agent please understand this I AM AN OVERSEAS STUDENT WHICH MEANS I DONT LIVE IN THE UK, so how it will be possible for me to get a guarantor.? I also gave the option of paying upfront rent of my tenure but still said we need a guarantor.
In this pandemic situation I suffered a lot to find a property to let, it’s my humble request to the agents kindly take out this clause of guarantor or else just mention in your property it’s only for uk citizens.
Landlord
9th Jan 2022 (3 years ago)
A Marquez
Contacted to see a property, when they contacted back to confirm the viewing I asked if pets were allowed in the property as we need to move in with our pets, 3 days and no reply, obviously we didnt go to the time we asked to go and see the property on their website. Called them and asked about it they said no and that they also dont get bonds they need a guarantor, which is impossible as I dont have any family in the UK. Don't waste your time if you dont have a guarantor and wait patiently for them to reply your emails.
3rd Dec 2021 (3 years ago)
T Cupcake
worst experience
16th Oct 2021 (3 years ago)
E page
worst estate agents ever only use guarantor then when leave property take as much as can from the guarantor flats arnt cleaned when you move in but when you leave you have to have them professionally carpet cleaned and painted not in a medium colour grey or they take you to court
Tenant
15th Jun 2021 (4 years ago)
I Wilkes
Beneath contempt
Awful landlords
Landlord
11th Aug 2020 (4 years ago)
Tolly
This is probably my worse experience with an estate agency. Doesn't seem they know how to draft paperwork. All wrong. Keep all your receipts what you pay guys you will need them. The worse part is after 6 months of renting they have nothing to do with you and you have to deal with the lard lord yourself which can be frustrating, time consuming and a complete headache. 1 star for the shop. Modern and clean.
Tenant
24th Jun 2020 (4 years ago)
D Knott
Recommended at the highest-ranking
16th Mar 2020 (5 years ago)
T Clasper
Had 2 calls with them before they gave me vital info needed for all prospective tenants which should have been the first thing I was notified of.
14th Mar 2020 (5 years ago)
J Brannigan
Great place for watching sport on tv
8th Mar 2020 (5 years ago)
C Mulqueeny
Absolutely appalling
27th Jan 2020 (5 years ago)
L Theaker
great customer service
9th Nov 2019 (5 years ago)
D Martin
Excellent properties to rent and Wyvestow Lodge highly recommended
Landlord
27th Mar 2019 (6 years ago)
P Henriques
Kerry Brown evicted me for asking for recycling bins. My partner and I had been living in a room in a large HMO managed by Browns for 8 months. We were very good tenants, with zero arrears, quiet and clean. We got along well with the other residents. They only supplied the building with a general waste bin, and I had been talking to the office about providing recycling bins for the residents for the past couple months. They gave me a number of excuses and I finally got the council involved. The day after I informed them I had contacted the council, we were evicted with 72 hours to leave. The reason given was that I had been asking for recycling bins. The good news is that the council has now provided the residence with a paper recycling bin, but there are still no bins for other types of recycling. Browns lets 78 buildings in the area. That's a lot of rubbish going to the landfill that doesn't need to be, and I was shocked that they chucked us out for having a conscience.
Tenant
12th Nov 2018 (6 years ago)
W seq
Stayed for 3 weeks at Michaels court property with my wife, truly great place and had a pleasant time... Appreciate and thanking Mr Derek for his assistance..
10th Jul 2018 (6 years ago)
W Gaurav
Stayed in St Michael's Court North.
Loved everything about it..
21st Nov 2017 (7 years ago)
E Odunewu
Clean, good food and well received
29th Oct 2017 (7 years ago)
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