When sellers decide to sell their property, the majority want to sell their property for the best possible achievable price, in a timescale that fits their circumstances and with the least amount of stress. Providing nothing but the very best service to our clients is at the heart of everything we do. Our clients say we are professional, hardworking, knowledgeable and helpful, all the attributes you would expect from Sutton's leading agent.
Opening hours
Monday8:30am - 6:30pm
Tuesday8:30am - 6:30pm
Wednesday8:30am - 6:30pm
Thursday8:30am - 6:30pm
Friday8:30am - 6:00pm
Saturday8:30am - 5:00pm
SundayClosed
View all details
Accreditations
Burn & Warne Reviews (93)
Have you used this agent?
73%
3%
0%
2%
22%
C Beard
“Pile them high and sell them cheap”
If you know the phrase “Pile them high and sell them cheap” you will understand how Burn and Warne work.
They boast of selling more properties than any other estate agent in Sutton, though their statistics show that they tend to sell below asking price. I did worry a little about this figure, when we signed up with them to sell our flat, and I made it clear that we were not looking for a quick sale but had plenty of time to find the right buyer. The lady we first dealt with assured us that they were “working for us” and would go to great lengths to match us up with the right buyer. She seemed to have a good knowledge of the local market, and was keen to tell us what a good negotiator she was, so we signed up.
In the event, that was almost the last we heard from her, she did not answer any of my emails, and left any negotiating that was to be done, to the people in the sales office. We had a few viewings of the flat in the first couple of weeks, but as soon as an offer was made by a potential buyer, albeit £15,000 below the suggested price, we were being badgered to accept it. They seemed desperate to make a sale, whether the price was what we wanted or not.
We were eventually persuaded to accept an offer £10,000 below the price we were asking, only to have the “buyer” come back a few weeks later asking us to knock a *further* £25,000 off the agreed price. We refused that offer, withdrew the flat from the market, and parted company with B&W. So much for matching us up with the right buyer!
In a subsequent telephone conversation with the (somewhat desperate sounding) company owner, I was told that the lady we thought we were dealing with was a valuer, and had nothing to do with negotiating with buyers!
Date of experience: 31 May 2024... Read more
12th Jun 2024 (6 weeks ago)
G Lane
If you're going to rent....do it through these guys. Professional and understanding. I've had 5 years with them.....very happy....:)... Read more
24th Apr 2024 (13 weeks ago)
Anonymous Homeseller
I'm so glad I had the opportunity to work with Burn & Warne. Julia and Kate especially excelled as superstars, they went above and beyond. Everyone around me told me it was a terrible time to sell and within 6 days it was marketed so beautifully and professionally compared to other adverts for similar properties from other agents. They knew exactly how to work things in order to get the most interest, which led to well over 20 viewings booked within a couple of days and a few people bidding against each other which yielded an amazing result way over the asking price. I know Julia took extra amazing care of the buyers too which meant that everyone was happy all round. I know plenty of people who have had terrible experiences elsewhere and eventually go over to Burn & Warne so I feel super lucky that I landed on them first time. I also mentioned them to property developer friends after I'd actually sold my flat and they all agreed that of all the agents they have worked with, Burn & Warne are the best every time.... Read more
10th Apr 2024 (15 weeks ago)
Anonymous Homeseller
They were fantastic, we really enjoyed the positive way in which they talked about our house, how quick they were in arranging everything and the speedy sale of our house!... Read more
1st Mar 2024 (21 weeks ago)
S Shareena
Rented a terrace house in Nov 2023 through John and had the most terrible experience. He didn’t showed up during viewing day despite an appointment has been made. I pursue anyway out of desperation after a viewing with the tennant. I made an offer as per asking however my emails and voice messages were ignored. Somehow I got through to him only to be told that the landlord is ready to re-market the house at a lower price as there has been no offer. I then questioned why has my offer hasn’t been presented? He forcefully went to the landlord with my offer and luckily the landlord was wise enough to accept the offer. After putting a deposit, he went off again for 7 days. And back again asking for some details for credit check. And then off again, disappeared with the offer letter. I found out that my credit check has been successful through the 3rd party website and he only came back to me on the 3rd day with a typo on the offer letter. Fast forward to the moving in day, he had the landlord to show me around the house and dropped the spare keys into the mailbox at his convenient. Up until today, I still haven’t receive the inventory list even after numerous follow ups through emails and a message on Burn & Warne website. Terrible, terrible experience. I am puzzled by these good reviews for John and wondering if these reviews are legit. I would not recommend the agent or the agency. Moving houses is already stressful but dealing with an incompetent agent just added to the stress. Take my advise, avoid at all costs. You don’t need to have a 10 years experience to be a real estate agent. Be like John, took a fees and disappear.... Read more
26th Feb 2024 (22 weeks ago)
J Little
Burn and Warne were excellent at navigating both the sale and purchase of my properties. They were courteous , knowledgeable and helpful throughout the process.... Read more
31st Jan 2024 (25 weeks ago)
C Clarke
First Class Service, and I was very pleased with my viewing of a property.... Read more
13th Jan 2024 (6 mo. ago)
R Lin
I have been looking for a house to rent in Sutton and Cheam areas. John was very helpful to assist me finding my ideal property within my budget and he explained to me which area is good and where I should avoid if we want to raise a family. I highly appreciate his professionalism and recommend him to everyone.... Read more
18th Dec 2023 (7 mo. ago)
R Khan
Useless agents, made no effort at all to bring in viewings, no communication at all even after viewings, Julia would call & visit personally to get the contract signed & afterwards never bothered to call at all. A gigantic waste of time!... Read more
17th Nov 2023 (8 mo. ago)
T E
I entrusted Burne & Warne to handle the sale of my house in London while resident overseas. Very professional service, performed well in the negotiations on the sale, quick response to emails and pro-active in chasing a fairly challenging chain. I can genuinely say it's been a relief to have had their professional support on the other side of the world.... Read more
16th Nov 2023 (8 mo. ago)
B Klaas
Great staff.
Always helpful... Read more
16th Nov 2023 (8 mo. ago)
S School
I bought my house with Burne and Warne. If I could give more than 5 stars, I would. Burne and Warne are the best state agents in the UK. They have a brilliant service and very good professionals. Keep up the good work. I highly recommend these state agents.... Read more
29th Sep 2023 (9 mo. ago)
C Armstrong
Rented through Burn & Warne until Sept 2023. Having dealt with a number of estate agents in the past, I can confidently say that Marion and John were a pleasure to deal with. Always swift with responses and resolving any issues that arose. You will be in great hands if you decide to rent through Burn & Warne!... Read more
13th Sep 2023 (10 mo. ago)
J Jurkjane
Ive just waisted my time going there, rude and lazy customer service. Would never return... Read more
13th Sep 2023 (10 mo. ago)
B Franco
This is mine and my partner's first time to move out. as we have been living with our parents previously. The Burn and Warne lettings team have been nothing short of amazing. They are prompt in answering queries and made it so easy for anxious newbies like us. They are very approachable and answered all of my questions in a very detailed, yet understandable way. We backed out from a tenancy application with another estate agents as we changed our minds about the property, in addition the reference checks were taking too long and were too complicated. It was as if they were asking for document after document. But, with Burn and Warne, our reference checks were straightforward and quick. I could not have asked for a better agency to handle our tenancy application.... Read more
5th Sep 2023 (10 mo. ago)
Performance stats
% of asking price
We cannot show these stats publicly. To view these, you'll need to create an account.
Average sale time
We cannot show these stats publicly. To view these, you'll need to create an account.
Fee
We cannot show these stats publicly. To view these, you'll need to create an account.
Property listings are matched to data from the Land Registry by our clever algorithm. Clever as it may be, it isn't always right, especially if a property was listed by multiple agents. The asking price is the original listing price, NOT the final listing price.