Excellent service from Andrews North Cheam, attributed to the fantastic team work from Matthew, Julia, Joseph, etc. towards getting my first house purchase.. I recommend Andrews due to their great service.
The worst agent ever!! They always overpriced the properties and very rude staff. There are plenty of good agents around. Don't use them ever..
Many thanks to Paul Graham for helping us through our sale and onward purchase. Adam is very knowledgeable, friendly and always available when needed. Jane kept us up to date throughout the progression of the sale and was really helpful in pushing things through. Very happy with the service received.
We bought the house through Paul Graham but were not at all happy with the service we received as a buyer.
They were never interested in helping us, took many calls to just get a viewing then 5 phone calls when making an offer as no one ever got back to us! I then had to do the chasing to get the purchase through.
We said we would never go back to them when selling as multi branch companies like this just don't seem interested & you just feel like a number. Shame but with there being so many agents in the area, you've got choice & this company was not on our list.
We first instructed Cubitt & West Sutton to market a refurbished flat for us in June 2018. The property was sold very quickly at the full asking price and due to the speed of the sale, excellent customer service and the regular updates we received we did not hesitate to appointed them to sell our other properties. To date they have agreed sales on 3 properties for us, all of which have now successfully exchanged contracts. I am surprised at some of the negative reviews they have received and would encourage prospective customers over look these comments. As a property developer I deal with estate agents on a daily basis and I cannot find fault with the service I have received. All staff are polite and courteous, they provide ongoing regular updates both online, via telephone and email which continues through to completion (all within 6 weeks). The staff have gone out of their way to conduct viewings out of hours and we have even had messages from the manager in the evening where she had continued to chase paperwork from a buyer who had been uncontactable during the day. Every sale has its ups and downs with difficult solicitors, buyers and sellers and rarely to things always go to plan, however you really do notice the difference when you deal with agents who really know what they are doing and genuinely care about the outcome. My experience has been excellent and I look forward to working with them to sell our next development in 2019.
Bad communication skills and customer service is very poor
Just agreed to buy a house through Burn and Warne, amazing service. Excels in communicating with clients whoever they may be. The staff always have a smile on their face. Burn & Warne always exceeds the expectation levels of customer service that I hoped for. If I could give over five stars, I would.
Very unprofessional. Called to buy house but they hung up regardless. Tried to book online but no response
Leaders at Sutton have been fantastic from start to finish. Purchased my first flat through them and when your new to this stuff it can be a bit daunting. Ellie, Esther and Daniel were fantastic and went the extra mile to help with queries.
Daniel was brilliant leading up to exchange, completion communicating with myself and the seller about frustrations and egging on the solicitors to get cracking. Fantastic team and could not recommend them highly enough. A HUGE thanks ladies and gents for all your hard work!!
Dana O'dea Lang
Beware of Sutton Branch Sales manager Jones.
He's a Totally Untrustworthy man.
He also suffers from Narcissism 'Mental Disorder'
He is Desperate to get his hands on Your Property Keys
so he can cut a set of Your Keys for himself & use your property.
*DO NOT ISSUE JONES WITH YOUR PROPERTY KEYS AT ANY TIME.
* DO NOT TRUST ANYTHING THAT JONES SAYS TO YOUR FACE.
* WE HAD TO GET OUR PROPERTY LOCKS CHANGED & PAID FOR BY HIS AREA MANAGER AFTER OUR COMPLAINTS ABOUT JONES.
They also Delete Bad Reviews.
We Would like to thank SILVERMAN BLACK ESTATE AGENTS on behalf of the team at Safety Guide ltd for the kind help and support the business have gave for the educational booklets going into the St Philomena's School ,We are always striving towards helping the children in as many ways as possible for there future. Thankyou from all the team at Safety Guide..
Safety Guide LTD
My mother in law recently listed her property with these guys and after a less than stellar service, decided to go with someone else.
In response to a perfectly nice email (despite the unsatisfactory service received), Simon emailed back a snarky, vitriolic message in which he came across as a bitter child.
Thanks for proving our decision to move agents right, mate!