James Wheatley at Lauristons was great to work with, very professional throughout and proactive in chasing solicitors so that we could meet the tight timelines of our move. In all a great experience, unlike many estate agents that we have worked with and we wouldn't hesitate in using James again for other sales.
Mine and my housemate's experience with Lauristons Wimbledon could not have been more disappointing. We contacted the agency to view a couple of properties and we were shown around by Georgina, who was lovely and very helpful, even when we wanted to view a property a second time. We decided to go for it and sign a contract, which contained some requests by us, and were agreed by the landlord. All the transactions and negotiation were done via the agency, we never contacted the landlord himself as we were never given his contact information and we were reassured by the agent that they would deal with everything for us.
Some of our requests included replacing broken cupboards and drawers in the kitchen, fixing a fence in the back garden, and removal of some items of furniture that we did not want and for which we did not have the space. To our surprise, upon arriving at the flat for our moving in, that these requests had not been met. In addition, the property manager to whom we were assigned (Talibah) is the most unprofessional person we have ever dealt with. Even though we had confirmation from 2 people within the agency that the furniture was going to be removed and the repairs were in our contractual demands, their response was that the landlord did not want the items removed and there was no time to do the repairs before we moved in. After our insisting, we were told a different version of the story in which there was a delay in clearing funds from the landlord as we was abroad and had sent a check. We were never informed of the non-conclusion of the repairs prior to our moving in. There was never any kind of intention to review the emails that had been exchanged between us and the agency to investigate who was wronged and where. I have sent several emails to the admin team and they only have a one-note reply: "the landlord does not want these items to be removed". I feel like we were lied to in order to sign a contract, and now that we are tied up for 2 years they can say whatever they want.
Long story short, it's been almost 4 months that we've been living in the flat and these requests are still pending. The kitchen cupboards have not been replaced yet and we still have some of our things in boxes. The fence in the back garden was boarded up by the neighbour from their side. The flat has been serving as a storage unit for the landlord's furniture.
Don't make the same mistake as we did and go somewhere else.
We rented a flat in Sutton through Leaders for 6 years and have always had great experience dealing with the team. Any issues have always been sorted out asap and on their suggestions landlord made improvements to the property on regular basis. Really professional and lovely people to be dealing with. Highly recommend.
I can't see what service they give to justify such enormously high fees, they even charge for giving your deposit back, which is fundamentally just a sneaky way of keeping part of it. As a tenant I wouldn't rent through them again, there is no reason to pay them over £500 for the privilege of renting a house. No doubt they also charge the landlord a lot, so they're milking people at both ends.
Sam was fantastic to deal with when buying my flat. She was honest, fair, never pushy and always keen to help. Even when the sale of my previous property was difficult she was helpful, understanding and good at passing messages on to the sellers. Absolute pleasure to work with. Even though I hope I don't need to buy again for some time, if I ever do, I wouldn't hesitate in working with her again. Can highly recommend.
Very disappointed, first they book view last week and agent unable to open the main door so we cannot view propert .
Than second time view on 18 th december @ 2:00pm no one has come yet it been 2.45pm noe .
Only waste of time .
No one attending calls .
I am writing this review because after a bit of a rocky start. We managed to resolve the original issues with a property that we rented through Laurels. I had a lengthy conversation with Robert who has been great and has worked to resolve issues with the property that is fair to say was not the Agencies fault. They have gone above and beyond with the service they have provided. Thank You.
A thoroughly stressful and unpleasant experience using Laurels. Rob at Laurels repeatedly let us down whilst marketing our property, Was unresponsive, often not responding to calls or emails. We have some suspicions of being misled or worse, lied to, regarding offers received on our property. I should stress these are suspicions at this stage and investigations into this are ongoing. In our opinion, the poor service from Rob at Laurels cost us a perfect home to move into and almost lost the seller of this home thousands of pounds through loss of a deposit. My personal recommendation would be to save yourself the stress and hassle and go with agents with a long track record of excellent customer service. In Epsom, Cairds are a much better agent in my opinion and charge the same fees as Laurels, or Greenfields in the Surbiton area. Please don’t be misled by the notion that Laurels are much cheaper than well established High Street Agents are this certainly wasn’t the case in my experience. My advice, avoid.
Three words - Professional, Reliable and Courteous. It was a pleasure to have Foxtons by our side to get our first property. The whole process was smooth and our agent Adam is a brilliant chap and was always on top of things and every minor query was resolved to satisfaction and I can't recall even a single instance that I had to chase someone up. What I would say for Foxtons is that they stay upto their commitment and do what they say unlike other agents which I won't name here but they are quite charming and everything but when it comes to work it's different. I highly recommend foxtons and ya good luck to everyone buying, selling and renting :)
I’ve been in here 100 times and always dealt with the lovely girl on the front desk. This time I dealt with one of the guys. Service was terrible and he just wanted to get me out the door. I was shopping around to see who I would sell my 2 houses with and now I know it don’t be with them unfortunately