My sincerest thanks to the sales team at Barnard Marcus and in particular Elliot and Georgia for their expertise in selling our family home. Their kind consideration and sensitivity regarding the specific needs of my elderly parents moving for the first time since 1961 has been so appreciated. They have given us quality advice with regard to a realistic sales strategy and kept us well informed about subsequent viewings and given solid, honest feedback. The whole team have been so professional, efficient and always approachable. We are delighted that we have just accepted an offer after being on the market for a short time. It’s life changing for us, as we are now able to move forward and bring our family together under one roof.
VERY BAD EXPERIENCE WITH THESE AGENTS AND VERY POOR SERVICE.
FOUND THEM VERY RUDE AND DISRESPECTFUL
I've just completed on my first property and everyone at Paul Graham (especially Jane) have been so helpful. It has been a stressful experience and having not done this before was quite overwhelming at times but we were always able to call and get information or support when we needed it. You never have to wait long for a response to an email and it's just been a wholly positive experience dealing with Paul Graham Carshalton. Thank you!!!
We bought the house through Paul Graham but were not at all happy with the service we received as a buyer.
They were never interested in helping us, took many calls to just get a viewing then 5 phone calls when making an offer as no one ever got back to us! I then had to do the chasing to get the purchase through.
We said we would never go back to them when selling as multi branch companies like this just don't seem interested & you just feel like a number. Shame but with there being so many agents in the area, you've got choice & this company was not on our list.
Just agreed to buy a house through Burn and Warne, amazing service. Excels in communicating with clients whoever they may be. The staff always have a smile on their face. Burn & Warne always exceeds the expectation levels of customer service that I hoped for. If I could give over five stars, I would.
Very unprofessional. Called to buy house but they hung up regardless. Tried to book online but no response
Can’t recommend Cromwells Cheam enough. From beginning to end they were helpful and supportive. They always returned my calls. We recived feedback on every viewing and they found us a great buyer. George was great with viewings, and Heather was amazing during the stressful process of getting us to exchange with regular updates. Thanks again to Jason and his team. Highly recommend!
Really terrible experience to work with this agency. We offered one property and was told the vender would give the feedback the day after. My husband called in one day after to ask for the vender's feedback. One of their agent talked with my husband for this case. She told my husband the vender were still considering about our offer at the beginning, then told my husband we were rejected quickly with angry. I can't believe how she could tell two opposite results within a few minutes! She behaved so rude and unprofessional during the conversation, and we felt uncomfortable after talking with her. I think all of the customers should be treated fairly and with respect. based on this point, I don't recommend this agency personally.