Really excellent service from start to finish. Recommend Cairds Epsom as their staff have been very friendly and efficient. Annabel has a professional but down to earth and positive approach. Keep up the good work and thank you!
Strung us along for 4 months. Avoid using this agency. They were the agency two down in a chain we were in and advised our buyer that their client was in a proceedable position, when in fact, he had had an issue on his lease of the property he was selling for almost a year. They said he had a first time buyer on board but that was not the case either. They strung us along for 4 months saying the lease issue was being dealt with and would be sorted soon. Stephen Goldstraw was very rude and abrupt to all of the enquiries from the other agents in the chain and even put the phone down or refused to take calls, or when he did, said "I have no idea whats going on" and when I investigated my hunch that we were being lied to about whether their buyer was actually proceedable, it turned out that he wasn’t after all and the first time buyer had disappeared (not surprising as I don’t know anyone who would wait a year to buy a property). They didn’t even apologise for the hassle they have caused, despite me having spent almost £2000 on a survey, searches and legal fees. They also tried to make out that a lady who had been on maternity leave for at least 2 months was still dealing with the matter. All of the agents in the chain said Stephen Goldstraw was an idiot to deal with (that’s a polite word for what they actually called him). Avoid this lot like the plague.
A bunch of kids pretending to be estate agents. Did not respond with confirmation for viewing. Phone on the following day, and book viewing, then nobody turn up to show the property. Vendors avoid you will loose your money, and your property will be soled not for a potencial highest offer. Unprofessional business practice.
Had the property on the market and within days we had a buyer. Georgie was a star she put up with our eccentric ways and we had a good laugh every time she called. I would not only recommend Winkworth but ask for Georgie by name if you need and estate agent you won't go wrong.