A very professional agency and would definitely recommend Matt. He was efficient and patient when solicitors held the process up, yet always strove to sort out issues quickly; corresponding regularly between all areas of the buying and selling process.
Awful, so unhelpful and patronising. Only ever spoken to males in the office, perhaps the other employees are slightly better. Needles to say I won't be buying through them.
We bought the house through Paul Graham but were not at all happy with the service we received as a buyer.
They were never interested in helping us, took many calls to just get a viewing then 5 phone calls when making an offer as no one ever got back to us! I then had to do the chasing to get the purchase through.
We said we would never go back to them when selling as multi branch companies like this just don't seem interested & you just feel like a number. Shame but with there being so many agents in the area, you've got choice & this company was not on our list.
Williams Harlow has always been brilliant going above and beyond normal customer care. Our family initially bought our house through them three years before so we wanted to use them again. We agreed our sale quickly and they helped in making everything go smoothly without any stress. We would highly recommend them, as an excellent, customer focused estate agent.
Our agents name was Barry he was very pleasant although he would not except my offer on a house without my wife viewing it first, which was fine. After the offer was accepted we requested an additional viewing to allow us to take some measurements. A middle aged woman in a Mercedes let us into the property whilst showing the house next door. She returned 15 min later and said 'right you have 5min left'. We hurried out in disbelief and she looked annoyed. We bought the house anyway but I would not use them again. It is a sellers market but no reason to treat potential buyers badly. Nice offices, conveniently positioned with ample parking on the high street is about the only positive thing I can say.
I've been reading through some of the reviews on here and frankly many are ill informed or not truly familiar to how a purchase/sale process should be. Buying and selling properties can be an emotional process and the way people vent their frustration at this particular agent comes through quite irrationally through the reviews.
I've used Burn and Warne a couple of times in my life (as well as trying out other estate agents in the process) and I cannot recommend them enough. At the core, they are results driven for both sides, pure and simple.
I've met my fair share of sellers/buyers who try not to play by fair and reasonable rules and expect the estate agents to a) give them 'financial advice' (which an estate agent cannot do) and b) work miracles on price (which they will disappoint if your head is in the wrong place) and then expect the estate agent to speak respectfully and lovingly to them.
Burn and Warne don't waste everyone's time and articulate things in a fair, clear and efficient in their sales process. (Not everyone's cup of tea unfortunately) If you're looking for an agent who will tell it how it is, get on with the job and push their best for a result that reflects accurately where the market is, choose them.
I'm not affiliated with B&W in whatever way, I just want to clarify the reviews in case perfectly rational people get put off by this.
If you want a lovely happy go lucky estate agent who will keep your property on the market for 2+ years and not deliver, then choose someone else. If you want people who will deliver a fair service, choose B&W.
Very unprofessional. Called to buy house but they hung up regardless. Tried to book online but no response
We sold in Sept 2017, Jason carried out the valuation. He valued it at exactly what we had in mind. Took excellent photos the same day. By that afternoon, true to his word, our property was on the market. He also suggested a local firm of solicitors, Stratega Law, that he works with. I can honestly say, they were excellent and competitively priced. We sold within the first week.
His team conducted the viewings, in a very professional manner, and it was evident they were working to achieve a sale for us. Heather then maintained contact between our buyers, solicitors and ourselves and at times, I am sure this was not an easy task, but she remained professional and reassuring at all times.
I would be more than happy to recommend Cromwell’s to anyone. We all know buying and selling your property can be extremely stressful but they help you through the whole process. Thanks again to the whole team.
Chris and Julia
Really terrible experience to work with this agency. We offered one property and was told the vender would give the feedback the day after. My husband called in one day after to ask for the vender's feedback. One of their agent talked with my husband for this case. She told my husband the vender were still considering about our offer at the beginning, then told my husband we were rejected quickly with angry. I can't believe how she could tell two opposite results within a few minutes! She behaved so rude and unprofessional during the conversation, and we felt uncomfortable after talking with her. I think all of the customers should be treated fairly and with respect. based on this point, I don't recommend this agency personally.