Burns and Reid - St Helens

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I would highly recommend the Burns and Reid state agent for their great communication and fantastic service. Paula helped us to find our dream house. We are so grateful for everything that they have done for us.

I have recently used Burns and Reid for the second time, and cannot recommend them highly enough.
My first house was in St Helens and the service was so good I used them more recently despite no longer being quite as local.  Once again the service was second to none - professional, courteous and great communication throughout the process which really helped when moving during a national lockdown!
Paula particularly was so helpful, she is just lovely - going above and beyond what you would expect from an estate agent.
I would have no hesitation in recommending them.

Fantastic service, having rented from other companies in the past, I have found previous agencies very difficult to deal with, impersonal and unresponsive.

Burns and Reid are the only company I have found who engage with you as a human being accessing a service as opposed to another number on a sheet. Chris, who heads the rental side is friendly, responsive and understanding and takes an above and beyond approach to his role. Very cosy and settled in my place and secure with Burns and Reid

Excellent customer care and excellent professional service. Used to sell my mother's house after her sad passing. Made the whole process smooth and straightforward. Would recommend.

Chris Owens, who works for Burns and Reid Estate agents, is my local expert. He has handled the letting of my property for over 8 yrs with efficiency, honesty and professionalism. Chris, has been there when I’ve needed advice along the way, returning calls and emails promptly when unavailable. Chris, has gone above and beyond in all aspects of managing my property to secure me the best tenants to advising me on all repairs needed. I would highly recommend Chris and the team at Burns and Reid Eat Agents.

The company is extremely professional.
Communication is first class on all issues.
Chris is the ultimate in efficiency, delivers on everything he says.
Quick to respond on e mails and phone calls.
The letting of my property via Burns & Reid was so much easier than I thought it would be. Chris has an excellent knowledge of the property sector, and his positive manner was very refreshing, compared to some other estate agents.

I’ve recently rented out a property and dealt with Chris Owen. Would just like to say I received the best service and he actually got me into the property in less than week!
He always came back to me and went above and beyond to help me out and answer any questions I had. Can’t recommend this guys enough, he is an amazing asset to the company and wouldn’t hesitate to recommend him to anyone. Thanks again Chris for all your hard work, it is much appreciated!!

Abrupt, unhelpful and the chap who came acted as if he were late for somewhere else. No confidence.

I have just rented out my home of 30 years with Burns & Reid. Chris went above and beyond to make the whole process as easy as possible, offering comforting words of friendly wisdom whilst still being the ultimate professional. He genuinely wants (and succeeds) to provide the best service possible to both the landlord and the tenant - always keeping both parties in the loop in a timely manner. Chris is a credit to his employer, a rare gem - especially in the notorious world of estate agents!
Thank you Chris ????

We have sold a couple of houses through Burns and Reid and always find them to be very friendly, and very professional at the same time.  Nothing seems too much trouble. They always call to give you feedback and are at the end of the phone if you need them.  I wouldnt hesitate to recommend Paula and the team for the services they provide.

Have you running round like a lunatic filling forms in etc etc then get ignored. Wouldn't recommend!

Great experience renting with Burns and Reid. Chris is absolutely amazing and goes above and beyond, and is alway there to help every step of the way.

Very helpful and helped me a lot to find a lovely apartment when I'll and going through divorce. Lovely staff team.

Good price given and money in account same evening. Great service.

I have rented with Burns and Reid twice and have been more than happy with the service in both occasions. Always professional, responsive and unbiased towards either landlord or tenant, I felt they always worked in the best interests of both. Thanks especially to Chris for all your hard work and support.

I have been renting from Burns and Reid for 4 years now. Chris has always been amazing! Chris is very professional and communicates really well, ensuring I am happy with any outcome. Chris has always gone above and beyond to resolve any of the issues I have had straight away, providing a great service. I can’t recommend Chris and Burns and Reid enough!

We have been letting a property were by the let has been run by Burns and Reid. 
For the 2.5 years Chris (and the company) have been amazing! Chris is always happy and friendly. Chris has resolved any of the issues we have had straight away. I can’t recommend Chris and Burns and Reid enough! Thank you

Great service, used a few times and will continue doing so! Staff great always get back to you especially Carol!

Having dealt with a number of Estate/Letting agents over the past few years  I have come to regards them in the same light as dodgy second hand car dealers, however there are exceptions.  I have been dealing with Burns and Reid for over three years and I have been extremely impressed with their professionalism, communication and aftercare.  Chris and the team have been fantastic.  If Carlesberg  made estate agents they would call them Burns & Reid

Would highly recommend this estate agents. Great communication and very efficient and helpful staff, especially Carol and Paula. Thanks for everything.

We rented a property in St Helens and Chris at Burns & Reid was a pleasure to deal, as were the rest of the staff. Having rented numerous properties over several years I can safely say that they are in a league of their own. They kept us informed throughout the whole process and whenever we contacted the office Chris was quick to deal with all our requests. He follows up all email enquiries and takes mobile phone calls throughout the day, and that continued through the tenancy. Can't rate them highly enough, give them a try as you will not be disappointed in the their service, especially Chris.

I have recently ended a tenancy managed by Burns & Reid. From the very first day of my lettings enquiry to the end of my tenancy nothing was ever to much trouble for any of the people I contacted and at the very beginning of the tenancy when there are minor hiccups or issues there was always someone to contact who would help to resolve any issues, this included an out of hours call on a Sunday.
Special thanks to Chris who has never been anything other than helpful.
If you're planning to rent or even buy then don't think twice about using Burns & Reid.

I bought my property from Burns &Reid and I couldn’t have asked for more professional, helpful and friendly staff. Every time I had a query they always got back to me, even if they didn’t have the answer they got back to me to let me know they hadn’t forgotten. If I do move on from this property I’d definitely be using Burns & Reid to sell it.

Having dealt with Burns and Reid for approx 8 years now I couldn't recommend them enough. They manage 2 rental properties and I have always found them reliable and professional. The latest was let out within 2 hrs of going on the market in March 2019!!
Thanks Stu, Paula and all the staff particularly Chris Owen!

I have dealt with Burns and Reid for the last 18 months. They have sold 2 house for me and I have also dealt with rentals. The service I have received is 100%. I would recommend to anyone who wants 5 star service with great communication. Thank you.

They have been brilliant. Chris Owen has been particularly great with us and couldn’t do enough to help us. I highly recommend them

Excellent service. Very friendly. I would certainly recommend Burns & Reid to sell your property. I was very happy.

I was getting to the stage where I thought I was never going to find a property that suited my needs then I decided to try an estate agent having exhausted open rent and under one roof, I was nervous as was concerned about fees, I needn't have worried as the fees are way less than anywhere else, Chris has been amazing and been available during the whole process, making the move stress free and smooth, even brought some milk round on moving day!!  If I could give more than 5 stars I would!!!  I wouldn't hesitate to recommend Chris and the team at Burns and Reid, Thank you again for everything

I would highly recommend Burns an Reid Estate Agents.  I have rented with them for just over five years and can honestly say the the service has been outstanding. 

Chris has been amazing any issues/repairs have been dealt with within 24-48 hours no problem has been to big or small to deal with.

I would certainly use Burns and Reid again.

Rented with Burns and Reid for 4 years. Chris in particular was always incredibly helpful and friendly! The company are extremely professional and efficient and moving out was made easy and stress free. Would highly recommend!

So pleased that we chose to sell our house with Burns and Reid rather than an “online” estate agent. This was our first house sale and the help, advice, support and regular updates that we received from the team at B&R was excellent. I just don’t think that we would have got that personal touch and proactive service elsewhere. They have no upfront fees and gave us a fixed price that is only paid once the sale has completed. Having sold our house, it was our intention to rent whilst looking for a new home and we would have loved to have used B&R for that too, but as we are moving out of the area, it wasn’t possible. Many thanks to Paula, Stuart, Carol and Chris.

I have recently completed the process of renting a property through Burns and Reid and can honestly say that the service I received was excellent. I found that all my contacts with the team were positive and I received excelllent customer service througout. I was mostly supported by Chris who made the process stress free with his very professional service. Nothing was too much trouble. Thank you Chris. I would highly reommend Burns and Reid and would definitely use this company again.

Enormous thanks to everyone at Burns & Reid especially Paula and Chris. My move went very smoothly but hit a hiccup right at the end, through no fault of B&R or myself. They helped to sort everything out and made me feel I was being looked after by people that know what they're doing and care enough to make it happen.

Its not often that we hear of this high level of professionalism, genuine desire to help and super efficiency but this is what I received and it certainly helped make the move a very pleasant one.

I would very highly recommend Burns & Reid.

After having our property on the market for 12 months with a different estate agent we switched to Burns & Reid. Within a week they had a buyer for our home, great service, will use again.

I would highly recommend this estate agent. We rented through them and never had any issues. Great service from all the staff especially Chris.

Fantastic letting agents. Staff are extremely helpful and provide fast response making sure any issues are fixed no problem is ever to big or small.

Can not thank the staff enough for the service they provided to me and my partner.

I highly recommend Burns and Reid.

A big thank you to chris who was absolutely brilliant, a few small problems with the house was dealt with both speedily and professionally with nothing to much trouble, I would totally recommend burns and reid's services...keep up the good work????

We have recently moved into our new house which we absolutely love. Chris and all the staff at burns and Reid have been amazing. It’s nice to know if we need anything they are only a phone call away and will do anything they can to help. They really are the best estate agents we have ever dealt with. From the moment we made the application to now after moving in we have had exceptional service. Thank you guys it really is appreciated x

Absolutely fantastic letting agents. Quick to respond, fair, got things sorted out immediately. Really lovely staff who go out of their way to help when needed. I've moved out of my property now due to buying, but they have sent over post to me and have been really helpful. Great value.
HIGHLY RECOMMENDED A++++++++++

Friendly team. Looked after us well with renting a property nearby. Would look to use again should the need arise.

Excellent service from Paula and the team at Burns & Reid. I have been a client for four years as a landlord and a seller. The team ensure that all aspects of the property business runs smoothly and quickly.  It feels they offer a personal bespoke service that meets all expectations.  I highly recommend Burns & Reid to anyone, landlord, seller or purchaser.

Exceptional service from start to finish. Acted as our sellers and for the vendor we were buying from and felt they were sensitive to getting to a place we wanted in the process. I cannot recommend them enough and having gone with another agents prior to Burns and Reid their quality was evident compared to others I will not mention. No lip service given - dealt with what was wanted and asked for. Steve and Jane Meredith

Excellent service from Paula and the team at Burns and Reid when purchasing our home. They were wonderful, and very polite and prompt in responses. I would recommend them to everyone as we felt they not only acted for the best interests of the sellers but also to us as buyers.

We have sold 2 and purchased 1 property in 11 months and we couldn't have gotten through it without the continuous support from everyone at Burns and Reid. One property sold was the family home of 50 years following the death of a much loved parent and the other was our own long term home as we have moved into a bungalow due to a life shattering diagnosis of dementia........We have been a very difficult client to say the least and have had amazing support from Paula, Carole and Stuart. We definitely recommend that you give these guys a try.

Recently rented an apartment with Burns and Reid. Chris Owen and Chris Reid were fantastic from start to finish. All staff so friendly and helpful. Always there for you. Would definitely recommend Burns and Reid.

Chris Owen and his colleagues at Burns and Reid are so helpful. They have been a great assistance at every stage of this process. I cannot fault them at all, they manage to deliver greater levels of service than some of their larger competitors, and it's a very personal experience.

I have dealt with Burns and Reid on several occassions and would not hesitate in recommending them both personally and professionally. Excellent service and an abundance of knowledge for the property market have helped my transaction with them run smoothly and speedily. Top marks!!

rented a house from burns reid they were so helpfull  would rent again from them if needed  excellent service

All the team are fantastic, we went through a difficult sale process but the team kept going and got us to the finishing post.  They are attentive and answer calls and emails promptly, we would recommend & use them again.

Paula & staff extremely helpful , informative & supportive. Highly recommend to anyone.

RUDE ARROGANT OBNOXIOUS BUNCH WITH NO MANNERS. 
AVOID AT ALL COSTS. MANY OTHER ESTATE AGENTS IN THE TOWN WILL BE HAPPY TO HELP.

As a landlord, Burns & Reid are the worst letting agents that I have used in 15 years. A truly awful experience.

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Burns and Reid - St Helens

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