Back

Explore my area
Home toolkit
News & guides

Estate agents by area
Sold house prices by area

Estate Agent Valuation
Request an in-person valuation with an agent to discover your property's true market value.
Book a Valuation
Online Valuation Tool
Get a free instant estimate of your home's value.
How Much Is My Home Worth?
EPC Checker
Find out if your home has a valid Energy Performance Certificate.
Check My EPC
Listing Monitor
Already on the market? See how your online property advert is performing.
Track Performance

Selling guides
Estate agent guides
Mortgage advice
Conveyancing guides
Property news

See All News & Guides

Selling guides

Estate agent guides

Mortgage advice

Selling without paying off mortgage

Conveyancing guides

Property news

Latest market news

Agent shortlist

HouseWorth

Is this your branch? Claim your page here.

Home
Estate Agents in Winchester
Charters Estate Agents Ltd - Commercial

Charters Estate Agents Ltd - Commercial

4.7

42 reviews

1st floor Basingstoke RoadKings WorthyWinchester, SO23 7QF

Charters Estate Agents Ltd - Commercial hasn't listed any properties for sale in the last 6 months. This could be because the agent specialises in lettings, or the branch may be closed. Charters Estate Agents Ltd - Commercial does have 42 reviews, with an average score of 4.7/5 If you're looking to sell in Winchester, you may want to choose an agent with more experience. Covering this area are other estate agents, such as Goadsby - Winchester and Martin & Co - Winchester. However to see who will objectively do the best job selling your home, make sure you use our comparison tool.

Opening hours

Monday 8:30am - 6:00pm
Tuesday 8:30am - 6:00pm
Wednesday 8:30am - 6:00pm
Thursday 8:30am - 6:00pm
Friday 8:30am - 6:00pm
Saturday Closed
Sunday Closed

View all details

Charters Estate Agents Ltd - Commercial Reviews (42)

Have you used this agent?

All (42)

Seller (13)

Buyer (17)

Landlord (1)

Tenant (1)

General (10)

M Birtwistle

Jessica has been so easy to deal with. She is friendly, helpful and has been a pleasure to deal with. Jessica ensured lines of communication were open and she dealt with any queries very efficiently.... Read more

30th Nov 2021 (3 years ago)

S Gifts

Someone is always available straight away to help, and they give a very friendly professional service. Best of all they actually seem to really care. My sale and purchase are both being done through them and they have given an amazing service right through. Jess and Mike were massively helpful, and the other staff were all great too. Thank you!... Read more

Seller

29th Nov 2021 (3 years ago)

E Ehrenfried

Initial interaction with Olivia Shannon a little unsettling as Olivia has an unfortunate habit of laughing/giggling at intervals when she is introducing herself on the phone or when she is doing follow up calls. In other words, introduces herself and then laughs, sounds like a nervous laugh. Presumably her managers haven't noticed or don't consider it an issue. The trouble is, it doesn't inspire confidence - also, as I said to my daughter who had dealt with Olivia on a recent rental and agreed with me, it doesn't sound very professional and is rather disconcerting (why would an estate agent be giggling?) However Olivia was always on the end of the phone when I asked for her. She also recommended a property that was in Hiltingbury (it wasn't in that area) and also not sure where Bournemouth Rd was when I was trying to locate a property - maybe it was an off day. Mike very good and also reassuring. Spoke to Jess on the phone but it was really difficult to hear what she was saying as her voice is fast and very high pitched. I had to get her to repeat things as she was so shrill. However very knowledgeable about the property I was buying. Was not fazed by questions about the boiler and was happy to explain the split chain involved. Suggest managers listen to their staff (literally)to get the impact they are passing on to buyers. I am wondering what kind of staff training Charters are doing. Would it help to listen to how their staff are coming across by phone?... Read more

Buyer

24th Nov 2021 (3 years ago)

C Rapley

Great estate agents, in particular Oliver Collins who has been so helpful in my property search. He is always available, constantly letting me know about new properties, and very knowledgeable. I would definitely recommend.... Read more

28th Oct 2021 (3 years ago)

C Parkinson

The team at Charters are absolutely five star! A huge thank you to Jessica Crouch, who consistently contacted us and helped us to view the properties which she thought would be a good fit for our family. Jessica is an excellent communicator, quick to respond and always super helpful. A massive thank you also to Lisa Roberts, who helped our purchase progress smoothly, kept us updated and helped solve any problems. We would absolutely buy and sell with Charters again. Recommended!... Read more

Buyer

18th Oct 2021 (3 years ago)

ebish7

We had a great experience with Elle at Charters when trying to find a house to purchase - she was professional, friendly and very easy to work with. She took the time to understand what it was we were looking for and was in touch regularly with updates on any new properties or to check whether our requirements had changed. She made what can be a very stressful time so much easier to handle, I couldn’t recommend her more.... Read more

Buyer

29th Aug 2021 (3 years ago)

D Godaliyadde

We would like to thank Charters for the exceptional service received. Especially would like to mention Olivia for contacting us as soon as they received a new instruction from the vendor, Victoria for handling the negotiations and Lisa for dealing with conveyances while keeping us up to date. The process became very complex due to unforeseen circumstances, however, thanks to Charters, all of us achieved the end goal. Their desire to support, value the customers as well as negotiation skills are second to none. Therefore, we would definitely recommend Charters and they deserve much more than five stars for this review. Thank you!... Read more

Buyer

19th Jul 2021 (3 years ago)

M Lau

Great job by the whole team to get our house sold, help us purchase our beautiful dream house, exchanged and completed all to tight deadlines before the end of the stamp duty reduction. We knew we made the right choice selling through Charters and we’re lucky that the vendor’s did too. Everyone was very helpful and professional throughout although Alex, Elle, Victoria, Jess and Amy deserve a special mention for all their efforts. Thank you so much! ????... Read more

Seller

14th Jul 2021 (3 years ago)

S Shahid

So pleased that we purchased our house through Charters. The viewing was professional and engaging. We were well informed during the negotiation process and after the purchase, being kept up date every step of the way. The team was extremely friendly and approachable during the entire process. I would definitely recommend Charters to anyone who is looking to buy or sell.... Read more

Buyer

4th Jul 2021 (3 years ago)

S Tonkin-Crine

Everyone at Charters has been a great help to us in the buying and selling process. Simon Edser was particularly great in helping us to sell our flat in Southampton. He kept in touch regularly and had great knowledge of the local area. He was particularly good at showing prospective buyers around and answering their queries promptly. When we came to buying a new property in chandlers Ford, Lisa and Amy both helped liaise with our buyers and sellers. They were both fantastic at being available to help with our queries and letting us know how things were progressing. We are very grateful for all the help from the team and would highly recommend Charters.... Read more

Seller

22nd Jun 2021 (3 years ago)

O Malpiedi

A fantastic and really helpful team! Jessica showed us round the house that we have eventually gone on to start the process of buying and she has been really helpful and quick to respond throughout. We’ve also been assigned Amy as our contact to help move the process along and she has been so diligent and helpful as well. All of the team are really friendly, professional and happy to help, would thoroughly recommend!... Read more

Buyer

24th May 2021 (3 years ago)

Xiaowan

I have just bought my first home through Charters. Very professional team and great services! I want to give my thanks especially to Lisa Roberts who helped me throughout the whole purchasing process. Lisa has been liaising every party efficiently to keep the process on track. She has always been patient, responsive and happy to help. Would highly recommend! Big thanks again to Charters!... Read more

Buyer

5th May 2021 (3 years ago)

M Peake

In the process of buying through Charters, and they have been excellent to date - knowledgeable responsive and patient. Elle has been absolutely brilliant. We have had various challenges in buying, but she really knows the area, and when she takes you round the properties she clearly knows her stuff - have bought and sold various houses over the years, but Elle has been by some distance the best agent I have worked with. Above all she is patient and shows a true interest and desire to make things work. Cannot speak highly enough of her.... Read more

Buyer

3rd May 2021 (3 years ago)

M Holland

Charters have been extremely professional, proactive and efficient in handling the sale of a flat and house, and the purchase of a new house. All the staff are clearly dedicated to their job, and pride themselves on their professional approach. I have always been confident that they are listening and taking things seriously when I contact them. They have handled everything with the same consistent approach, from the first contact right through to the completion of the sale and purchase. I have been dealing mostly with Elle McCrindle who has been outstanding. She has been efficient and professional for certain, but she has also had a personal approach which shows that she really does care how things are progressing. I’m certain that her manner has helped the sale of my house enormously, and I continue to be impressed with how she is handling the inevitable questions and complications along the way. If there was an award - I’d give it to Elle!!... Read more

Seller

29th Apr 2021 (3 years ago)

B Lee

Properties in Charter's are usually of high quality, which make buyers more confident to choose from. It was Lisa Roberts who help me throughout the exchange process. She is very efficient and always gives almost instant response to all queries and emails. Very nice!... Read more

Buyer

15th Apr 2021 (3 years ago)

C Jenks

Can't praise them highly enough. Outstanding customer service . Special thanks to Lisa Roberts who went above and beyond the call of duty. I shall miss talking to you. Thank you so much. You made the whole experience very easy and sorted problems out very quickly. Well done... Read more

9th Apr 2021 (3 years ago)

N singh

Olivia is my first contact from Charters and she guided me brilliantly to get my future home for my family before that I was struggling to get any right opportunity. She has excellent knowledge that helps me to make decision quicker than I thought. Elle has good knowledge in negotiation and potential of property. Victoria has excellence in management of team. Highly recommend for your future home.... Read more

16th Mar 2021 (3 years ago)

L C

I have found the team at Charters to be extremely professional. From the first viewing of our house right the way through the process the girls we have dealt with have been knowledgeable and always swift to answer any emails and questions we might have. I cannot recommend Charters highly enough, one of the best estate agents I've dealt with.... Read more

13th Feb 2021 (3 years ago)

S Kettles

Victoria, Ella, Elle, Jess and Lisa have been fantastic, in selling our home and helping us find our new one. They have been an absolute pleasure to work with, keeping in touch and updating us on every step of the sale and purchase. Their professionalism and efficiency has made, what in previous moves has been a stressful experience, into a smooth and seamless process. We are very grateful and highly recommend Charters to anyone who is intending to sell or buy a property.... Read more

Seller

10th Dec 2020 (4 years ago)

B Hill

Victoria and her colleagues were extremely helpful in finding a buyer for my property. The communication each week was great and I would recommend them to anyone looking to market their property. Great service and sold my property far quicker than I was expecting.... Read more

Seller

8th Dec 2020 (4 years ago)

H Watts

I can not recommend the team at Charters enough. Both Victoria and Elle have been so helpful throughout the entire process and have always been at the end of the phone to answer any questions that we have had. We were always kept updated throughout the viewing process and are incredibly thankful that we decided to use Charters to sell our house. A highly professional team who go above and beyond. Thanks very much to the whole team.... Read more

Seller

8th Dec 2020 (4 years ago)

L Roberts

Alex from Charters in Chandlers Ford worked with us very well to arrange a tenant for our property. He gave us regular updates on viewings until we found a tenant. We were fortunate in that the property was on their website for barely 24 hrs. and the deal arranged. All communication was professional whether email or on the telephone, yet he made us feel we were 'friends' and that nothing was too much trouble. Alex ensured we were fully informed regarding leasing properties e.g. legal aspects we did not know about. From arranging the contract to collecting keys for the property he afforded us an excellent service. Thank you.... Read more

Landlord

25th Nov 2020 (4 years ago)

S Brazier

We have been extremely pleased with the professional service provided from day one by Charters. Once we were on the market Victoria Timson and her team were very proactive in directing potential purchasers to our property with 3 viewings before our details were published and eight more in the first week after going on the market. We were kept fully informed on the outcome of each viewing and worked with Victoria to agree the sale just over two weeks after going on the market. When we decided to sell our property, Michael from Charters was best able to demonstrate achieving sales of similar types of property in our area. The pictures taken and brochure produced by Charters were first class.... Read more

Seller

13th Nov 2020 (4 years ago)

S Fawcett

We have received nothing but an outstanding service from Charters during our buying experience. Victoria was extremely proactive in searching for properties to meet our requirements. She was professional, responsive and efficient. We viewed some properties with Elle who again, we would highly recommend. She was extremely knowledgable on the properties and provided a professional service showing brilliant personal skills and customer service. Overall we wouldn’t hesitate to recommend Chandler’s ford Charters and would like to thank you for their excellent service.... Read more

Buyer

5th Sep 2020 (4 years ago)

L Hillier

I have had dealings with Charters in being a potential buyer of a property which was on the market with them. When I called to arrange a viewing I was told there was no time to show me this property for just over a week as they were too busy. This property was also on the market with another agent so I called them to see if I could view the property and managed to see it that same evening. A week later we had put in an offer and were in the process of buying said property. The experience I have had with charters since then has been, in my opinion, one of complete unprofessionalism. Firstly after we had our offer accepted on the property through another agent, charters ignored instruction to take the listing down from right move and their website for the best part of a week, leaving us potentially exposed to being gazumped. It took several requests from various parties for them to remove the property from right move. Now weeks after this I am informed that charters have contacted the owner of the house we are in the process of buying, and told them that we are pulling out of the sale and have offered on another property. Understandably the owner grew concerned and had to contact the agent we are buying through to ask if this was in fact true. Our agent reassured him that this was not the case. Charters had completely misinformed the seller and put in jeopardy, our whole chain. This whole experience has been one that has instilled in me, for any future buying or selling, that I will not under any circumstances deal with charters. I feel ever since we had our offer accepted on our new home, they have gone out of their way to throw a spanner in the works. This shows me that the companies values are not in line with the community and spirit of chandlers Ford. I would not recommend this company for people selling and I would not recommend this company for people looking to buy.... Read more

Buyer

4th Sep 2020 (4 years ago)

K williams

Such was Charters incompetence that I had to communicate directly with the buyer to get things done! Even when we did this, Charters still claimed they were "waiting for information" even though we had BOTH provided that information. Charters also have a cosy relationship with Dutton Gregory Solicitors (family members working at both firms - wink wink) and they recommend each others services. And then give the most shockingly bad service. They charge a lot of money, do nothing for it and are very pompus. I've bought and sold circa 15 houses before and Charters are by far the worst estate agent I've dealt with. Bishops please come back!... Read more

Seller

13th Jul 2020 (4 years ago)

G Pyper

Once again I have become the most appreciative recipient of the magnificent commitment that Tracey Docherty the Charters Lettings Manager provides. For she is always way-out-in-front on all matters, such that everything she does is performed in the most exacting of fashions; her organisational skills are truly amazing, affording her the ability to convey such a wonderful aura of gentle dynamism; and this exceptional aspect of her character, commingled with her utmost sincerity and vibrant persona makes her such an absolute joy to be associated with.... Read more

26th May 2020 (4 years ago)

D Wolf

I have purchased 2 properties now from Ashley directly, the first in 2018 and the other in early 2020. Ashley is honest, friendly, thorough, and handles enquiries professionally and diligently, which is why I specifically asked for him again in relation to the 2nd property. I do feel that I am in safe hands with Ashely and he has my trust. Ashely has made the process of buying my properties straightforward, smooth and pleasant. My rating of 5/5 is is reflective of Ashley’s excellent attitude and commitment to getting the job done. Ashley is one in a million!... Read more

Buyer

1st May 2020 (4 years ago)

C Richardson

In a difficult market pre- Brexit, the Charters Chandlers Ford team were totally focused on getting our property sold. With potential purchasers being cautious as a result of market conditions Elle McCrindle was extremely professional and driven in handling our sale. The service from Victoria Timson & Ella Archer went above and beyond in securing us a really good rental property at very short notice as our buyers wanted a speedy completion. Thanks to all at Charters who made moving actually bearable.... Read more

Seller

19th Jan 2020 (5 years ago)

C guertin

We can not fault the service we received from Victoria Timson and her team. They were very professional. They kept us informed of everything that was happening. So far everything that was promised to us at the beginning of the sale has been carried out. We have other properties and if we decide to sale them at a later date we would definitely use charters.... Read more

Seller

11th Nov 2019 (5 years ago)

M Dell

I have made purchase of my first house with Charters CF some time ago now but now cleaning my mailbox I recalled I was going to place comment here. So on average they are ok but obviously being paid from sell price they try to keep price up. They are not to pushy re use of their Finance Advisor but are pushy to make an appointment with him. Its a matter of him to evaluate if you can afford estate and then he gives an agents green light to process. I had a feeling not ok if person related to agency know what my affordability is. As this information allow agency to keep price high. Second objection is finalization of purchase. House supposed to be released on Wed but actually we've been told previous owner has a delay and agent have no keys yet. So next day when eventually afternoon house was ready when I arrived to collect a keys they didnt even know where they are or how they look like :) As I have some marketing/sales background I know it’s one of the most disrespectful ways to treat customer. For a person buying first house for a large amount of money getting keys is something unique. And when he/she gets to agency when nobody knows where keys are, not a word of sorry, not even a thank you card… it’s just not right. I got a few keys that I had to guess which door they open :) Selling cars for years I know that for collection car needs to be shiny, polished, perfumed, sales person is waiting with a keys and small thank you gift. Then customer for sure will be satisfied and more likely comes back. Don’t count on such treatment with Charters tough :) Other than that all went smooth and successful.... Read more

Buyer

14th Oct 2019 (5 years ago)

M L

I didn't find a property that was advertised by Charters, however I found Dale and Becky very efficient, professional and friendly in trying to find me the right property, during viewings, and calling me regularly to stay in contact and offering to see properties that were not on the market yet. It's almost a shame that I found a property via a different agency, as I would have trusted Charters with going through the purchase process. The staff were a pleasure to work with and I definitely recommend.... Read more

4th Jul 2019 (5 years ago)

J Eades

Charters worked hard to get a house sale. We had constant communication and were very happy with their service. Very polite and friendly staff, makes a big difference. A**... Read more

Seller

31st Mar 2019 (5 years ago)

S Willoughby

Very helpful bunch offering great customer service. Originally assisted us when looking for a property in the Chandler's Ford area, and have since helped out advising on some proposed renovation work. Highly recommended.... Read more

29th Mar 2019 (5 years ago)

A Steele

We recently bought our house through Charters and they were fantastic from start to finish. The sales team were friendly and a pleasure to deal with, both on the phone and when showing us around properties. Gemma in the sales progression team was wonderful! Her proactive approach really helped the sale go through and she kept us up to date throughout. I highly recommend.... Read more

Buyer

11th Mar 2019 (5 years ago)

L Oakes

Great Service from Charters Chandlers Ford - Would not hesitate to recommend to friends/family. I specifically dealt with Victoria Richardson and she was amazing. So quick to reply, efficient with everything, and one of the friendliest people I think I've ever met. I first contacted Charters to sell my property because of their reputation of quality service and friendly staff and Victoria personified this reputation perfectly. Of the 6 people who came to view my flat, 5 made offers, showing the quality of their buyers, and we did get asking price for my property. 5 stars!... Read more

Seller

23rd Jan 2019 (6 years ago)

A Pearson

I can highly recommend the journey for searching property with Ella in and around Chandlers Ford. She listened to everything that I wanted in respect to the property Ive been looking for and has always been very proactive in assisting with my search. Not one to waste any time Ella is very happy to assist with any enquires I may have and her relationships with the sellers themselves is well established and professional which is evident in her knowledge of the area and each property she is showing. I would be very happy to let Ella (and I mustn’t forget Victoria, another professional at Charters) to represent any future sales I may have.... Read more

21st Jan 2019 (6 years ago)

J Davidson

We dealt with Charters when purchasing a property in Winchester. They are efficient, courteous and an absolute pleasure to deal with. Although we spoke with a number of their team, we would like to add a very special thanks to Jo Goddard for dealing with most of our enquiries. She is a credit to Charters. Highly recommended!... Read more

Buyer

30th Dec 2018 (6 years ago)

C Pearce

Fast and efficient - kept well up to date with the process by Ella, who's communication throughout was fantastic. Would recommend for a personal and professional service in the local area.... Read more

20th Dec 2018 (6 years ago)

S Bennett

Ella has been incredible in helping us secure our dream home. She has been extremely proactive from the start of our search listening to our requirements and being quick to let us our new about new properties coming on the market. Ella is extremely personable, warm yet professional and made finding a home in a competive area much less stressful! Thank you so much, a credit to the Charters team.... Read more

Buyer

19th Dec 2018 (6 years ago)

M Lewis

We dealt with several of the Charters offices when my son was buying his home locally. In our experience, they have the most knowledge and give the most confidence throughout our/his journey. We highly recommend these people. Thank you!... Read more

Buyer

18th Dec 2018 (6 years ago)

I Armstrong

Very speedy and efficient service, who were still willing to pull out all the stops when we needed to reschedule a viewing at very short notice. The rental application and formalities have been straightforward so far, and communication has been great. Would recommend Allan and co., thank you!... Read more

Tenant

12th Dec 2018 (6 years ago)

% of asking price: We cannot show these stats publicly. To view these, you'll need to create an account.
Average sale time: We cannot show these stats publicly. To view these, you'll need to create an account.
Fee: We cannot show these stats publicly. To view these, you'll need to create an account.