Sold our house with Charters. Got weekly update calls and if we ever asked a question by email between these calls we got an answer same day. Nony and Jo were both particularly helpful during the long process.
One comment: The guy that did the valuation said he would deal with us throughout the entire sale process, updating us each week - we never saw or heard from him again! His replacements weren't an issue (in the slightest), but if it's not going to happen, don't promise it.
Never ever use this company they cannot be trusted,we were bidding on a property at the time,we were promised to be contacted ,yet let us hang onto the phone & never did contact us.I located the owner myself only to find it had been sold never ever use them they cannot be trusted!!!!!
2 Black Swan Buildings, Southgate Street, Winchester
Best experience I've had with a letting agent, very friendly and efficient
Very unprofessional when we were moving out of a property we rented thru them. When completing a final invontry did not have any of the correct details about the property we were renting found there e mails with regards to this increabaly unprofessional will be incredibly nice when your moving into a new home but awful to deal with when moving out
We recently used Belgarum to find a new home and once again they did a fantastic job of looking after us. It's now the 4th time we've used them since 2006. They've delivered a consistently good service throughout each transaction and I wouldn't hesitate in using them again in future. Thanks to John, Alex and the whole team for looking after us.
I was asked to sweep a chimney in one of their property's. Because I had to fill in the certificate stating that it did not meet building regulations they would not pay me.
Will not be helping them out again.
I would recommend Charters to anyone looking to buy or sell locally. They are an extremely professional business who get results. I would particularly single out the efforts of Nony Kerr Smiley who was committed to our sale from start to finish and went above and beyond.
Shocking. If you are a tenant, do not use this agency. Find another letting agent. Their customer service is absolutely shocking - they are arrogant, unhelpful, they will intrude on your privacy, and will take months to deal with any repair issues that you report to them - (and you will have to follow up about 20-30 times to make sure they actually do something about the problem. Today I reported a gas leak in the house, a National Grid engineer had confirmed the gas leak, and it was making me very ill. I tried multiple times to reach the woman at Charters who is responsible for maintenance, but every time I tried to reach her, I was told she had higher priority problems to deal with, and that she would call me back at some point when she had time. It didn't seem that the person who answered the phone had any idea about how dangerous gas leaks are -
and when I asked her, she became very rude, arrogant, and treated me as though I was a low priority nuisance. Planning to hand in my notice today on the property after this experience.They are the WORST agency I have come across. I was actually planning to buy a property this year, and I definitely will avoid any properties listed for sale by Charters.
1 Black Swan Buildings Southgate Street, Southgate Street, Winchester
From start to finish the staff at Dybles have been exceptionally helpful, professional and caring. We always knew what was going on with our sale and our hand was held the whole way by the star of the show, Sales Progressor, Donna Warr. Top level mediation and communication skills, help through stressful moments and never any pressure. To be able to offer such a high level of service for such a reasonable price is a huge achievement. We all need top quality help to navigate buying and selling our homes and Winchester people are so lucky to have this fantastic resource. I couldn’t recommend Dybles more highly. Very happily living in my new home...
The best in my experience! I've used a fair number of estate agents over the years but I'm pleased to say the service we received from Dybles was outstanding from the initial contact right through to a successful exchange of contracts. Our sale turned out to be long and difficult due to the original buyer having to pull out, but Dybles quickly found us a new buyer within a day of putting the house back on the market. Simon, Charlotte and Donna were all very helpful and made the whole experience that much easier. Highly recommended especially at a great fixed price. Why would anyone want to pay the high fees most other agents charge? I'm fully convinced the service could not be in any way superior!