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  1. Home
  2. Romans - Winchester
Romans - Winchester Logo

Romans - Winchester

Opens Monday at 9:00am
27 Jewry Street, Winchester, SO23 8RY
Our estate and lettings agents in Winchester are located in the heart of the city. Previously managed by our sister company Leaders, the Winchester team of estate and letting agents are a blend of Romans and Leaders staff. In addition to continuing to offer sales and lettings services, the Winchester branch will now be able to offer mortgage advice, conveyancing, surveys and auction services.

Opening hours

  • Monday 9:00am - 6:00pm
  • Tuesday 9:00am - 6:00pm
  • Wednesday 9:00am - 6:00pm
  • Thursday 9:00am - 6:00pm
  • Friday 9:00am - 5:30pm
  • Saturday 9:00am - 1:00pm
  • Sunday Closed
View all details

Accreditations

  • tpos

Romans - Winchester Reviews (233)

Have you used this agent?
  1. 90% 5/5 Stars
    90%
  2. 1% 4/5 Stars
    1%
  3. 2% 3/5 Stars
    2%
  4. 1% 2/5 Stars
    1%
  5. 6% 1/5 Stars
    6%
All (233)
Seller (25)
Buyer (27)
Landlord (29)
Tenant (71)
General (81)

David.r1

5/5 Stars
A truly impressive performance from Romans in Winchester, in particular the formidable sales team of Matt & Oliver whose professionalism, dedication and profound understanding of the market are of the highest order. With their proactive approach to marketing and superior networking skills, they ensured that my property reached the most appropriate and promising audience of potential buyers, and they remained invested and in regular contact throughout the subsequent conveyancing process. They are easily the best agents that I have ever dealt with, and a credit to their profession; I have no hesitation in recommending them wholeheartedly. My sincere thanks.... Read more
Seller
30th Sep 2024 (19 weeks ago)

B Tanner

5/5 Stars
A big thanks to Tara for her excellent service and superb support during our purchase. We are really pleased with the result. Many thanks!... Read more
Buyer
22nd Sep 2024 (20 weeks ago)

D Miller

5/5 Stars
I recently met with Tara at the Winchester office to show me 3 properties. 2 were in the centre of town and one was out of town, which she kindly drove me to. I found Tara personable, great with her clients as well as the sellers. She had great information about each property and was keen to get us more help if we needed it. I liked hour resourceful she was and trusted her judgement and opinion.... Read more
20th Sep 2024 (20 weeks ago)

V Bale

5/5 Stars
Matthew and Oliver have been professional, helpful, supportive and persistent in helping me to sell my house. Kassandra, my Move Manager, has been really supportive and proactive in getting me from sale to moving when everything looked bleak. I fully recommend Romans estate agents.... Read more
Seller
4th Sep 2024 (22 weeks ago)

B Clark

5/5 Stars
Great service and response to questions throughout the buying process. Thank you!... Read more
Buyer
30th Aug 2024 (23 weeks ago)

H Elston

5/5 Stars
Oliver was fantastic throughout the process- very friendly, helpful and patient. Good communication from Romans throughout. Having had experience with the majority, best estate agent in Winchester!... Read more
19th Aug 2024 (25 weeks ago)

S Trimming

5/5 Stars
As a tenant of many years in Winchester I'm very happy to say that Romans have been a pleasure to deal with, reliable, friendly and professional. Ceri was my main point of contact and she embodied all of the above.... Read more
Tenant
31st Jul 2024 (6 mo. ago)

D Hamid

5/5 Stars
Once again Romans came up trumps! We had a property to sell, and some fretful times as we worked on chain issues. Romans were great, supportive and helpful when we were stressed. Kassandra Hopkins most helpful as was Oliver Worral.... Read more
Seller
25th Jul 2024 (6 mo. ago)

J Akwuba

5/5 Stars
My experience with Romans has been the best in the country. The staff were approachable and always addressed all my concerns. The most remarkable aspect of the service was their timely and professional communication. I couldn’t have asked for a better agency. Thank you, Romans. ---... Read more
12th Jun 2024 (7 mo. ago)

A Uchenna

5/5 Stars
Upon our recent relocation to the United Kingdom, we encountered the complex procedures and obstacles associated with embarking on a new life in a foreign land. Fortunately, Romans Group Winchester emerged as a reliable partner, offering exceptional property rental services. The team at the Winchester branch demonstrated utmost professionalism and unwavering support, particularly from Isabelle and Kieran, whose exemplary public relations skills surpassed all expectations. Their evident dedication to their roles left a lasting impression on me, as they consistently maintained open lines of communication and provided unwavering assistance. I am truly impressed by their unwavering commitment and willingness to go above and beyond.... Read more
Tenant
11th Jun 2024 (7 mo. ago)

O Batifoulier

5/5 Stars
Whilst I didn’t end up proceeding with Roman’s, the customer service I got from Isabelle was top class. Kind, thoughtful and wonderful communication. Wish her well with her career.... Read more
8th May 2024 (8 mo. ago)

T Rogers

5/5 Stars
My wife and I are absolutely delighted that Ceri Evans has been managing our house in Winchester for so long. Ceri is excellent with tenants, and very proactive, which minimises our involvement, although anything major is always discussed with us. if there are any questions to which we need answers, Ceri has virtually always replied the same day, and sometimes within seconds or minutes of being asked! A real treasure! Tony and Sue Rogers.... Read more
Landlord
18th Apr 2024 (9 mo. ago)

C 1283

5/5 Stars
Had a wonderful experience with Romans. Ash and Ceri went above and beyond to help us get our new property and help us with various issues - I am eternally grateful. Could not recommend Romans and their staff higher - thanks so much.... Read more
Buyer
18th Apr 2024 (9 mo. ago)

G Girish

5/5 Stars
Few months ago i was looking for a small flat which is suitable for my family and me , and also my priority was in winchester. Within a matter of time Romans helped me to find a cosy flat within my budget. And they arranged and cleaned the flat before handover. Even though the old bed was not in a good condition, they arranged a new bed by contacting the landlord which was really helpful and quick. Especially Olivia , hannah did a great job in assisting me to complete the process, they were answering for my emails patiently . And i am also thankful ceri evans and melanie . Thank you. Gokul Girish... Read more
Tenant
17th Apr 2024 (9 mo. ago)

K Olaniran

5/5 Stars
Dear Ceri Evans. My immense appreciation for your response at fixing my kitchen tap problems. Cheers... Read more
22nd Mar 2024 (10 mo. ago)

S Deshmukh

5/5 Stars
Ceri Evans has been very proactive and helpful addressing my issues and highlighting things that I as a tenant need to be aware of.She has always been courteous and practical.... Read more
Tenant
11th Mar 2024 (10 mo. ago)

A Bassett

5/5 Stars
Oliver, Matthew and the team at Romans are absolutely brilliant. Throughout my sale and purchase through Romans Winchester, they were proactive, helpful and engaged. Having viewed properties and poor experience trying to buy a property in Winchester previously, I honestly can't reccomend Romans enough, they're a breath of fresh air!... Read more
Seller
12th Feb 2024 (11 mo. ago)

T Weragoda

5/5 Stars
Really supportive, good team. Highly recommended.... Read more
8th Feb 2024 (11 mo. ago)

P Bravo

5/5 Stars
Good morning. Great experience with Romans. Isabelle Tinson, agent, showed us 4 properties and was extremely professional and diligent. I highly recommend Romans and Isabelle as your Real State Company / Agent.... Read more
8th Feb 2024 (11 mo. ago)

M Roche

5/5 Stars
Thanks to Denise Hurn for providing outstanding support - she is always responsive and gets things done - an excellent property manager!... Read more
Landlord
2nd Feb 2024 (1 year ago)

A Hemmings

5/5 Stars
It is a pleasure to review romans Winchester and in particular Isabelle. They are highly professional and helpful at all times despite my uncertainty around exchange dates and would absolutely recommend them to anyone. Thanks to all the team.... Read more
21st Jan 2024 (1 year ago)

A Imamai

5/5 Stars
It was a blessing working with the team. The whole process was a breeze. Highly recommend. Isabelle was an angel. Salome was a blessing and Ceri was a goddess.... Read more
13th Dec 2023 (1 year ago)

C Truscott

5/5 Stars
Our property manger , Cery Evans has been wonderful, so attentive and prompt in dealing with issues that we had, she did this in a very timely and efficient manner, nothing was too much trouble.... Read more
Tenant
29th Nov 2023 (1 year ago)

E Benjamin

5/5 Stars
Shown a property to let by Olivia Burgess at Romans. She is an assiduous estate agent, knowledgeable and enthusiastic about the property. She followed up viewings with regular telephone calls. A very good service from Romans. Thank you Olivia!... Read more
Landlord
24th Nov 2023 (1 year ago)

R Brown

5/5 Stars
The team at Romans assisted really quickly when we had a few issues to report. Ceri in particular was very helpful and quick. There were some delays with the repairs, but guess what it was actually the suppliers and not Romans. Really appreciated the quick turnaround in sorting the issues. One happy tenant for sure.... Read more
Tenant
22nd Nov 2023 (1 year ago)

V Sharpe

5/5 Stars
Our property manager Ceri has been a godsend since we started the process!! We’ve lived in our current flat a year and a half and any issue or question we have she handles so quickly and always happily. We can’t thank her enough!... Read more
Tenant
16th Nov 2023 (1 year ago)

D Fischedick

5/5 Stars
Friendly, helpful and efficient.... Read more
29th Oct 2023 (1 year ago)

? ????????

5/5 Stars
We had a great experience with Romans and especially with Olivia during our viewing. She is kind, professional and made us feel immediately like home. I would definitely recommend Olivia to other potential renters or buyers.... Read more
8th Oct 2023 (1 year ago)

J D'Sa

5/5 Stars
I've been looking for a property for a little over a year, both up north (Newcastle) and further south (Bournemouth and Christchurch). In all cases, previous Estate Agents were so incredibly uninspiring, either just showing me around - which I could do myself - or trying to sell me mortgage advice which I already had. This all changed with Oliver Worrall who went above and beyond by providing details about the local area, explaining ways the properties we'd seen could be enhanced and advising how improvements could be factored into the price. He made us feel so at ease and this culminated in me making an offer which was accepted the same day, which was awesome! Follow up calls have been similarly pleasant. Cheers Oli! Your solid and friendly advice and patience finally ended a property search that took over a year and approximately 50+ viewings with as many Estate Agents. All round top bloke, I wouldn't use anyone else.... Read more
Buyer
6th Oct 2023 (1 year ago)

A Bhanot

5/5 Stars
I've had a lot external factors causing struggles during my tenancy, but having a great property manager has definitely been the only thing keeping it afloat. Ceri Evans has really been helpful over and over again and has definitely always taken that extra step to ensure I'm comfortable and get any help with the property that I need. Thanks so much, it's been my first experience with an agency that's been so positive and it's only coz of you!... Read more
Tenant
6th Oct 2023 (1 year ago)

R Hlister

5/5 Stars
Very good service! Quick respond and very helpfull stuff. Especially Ceri Evans!... Read more
29th Sep 2023 (1 year ago)

A Ganeshalingam

5/5 Stars
Been speaking to a lovey lady named Olivia from the rentals team - super professional, personable and friendly! I am moving from London to Winchester for work and have been looking for a place to rent for nearly 2 months now. Having registered with several estate agents in the area, Olivia has been the ONLY ONE to call back on a regular (weekly) basis with updates! It’s been impossible to get a response from others! I haven’t found a place yet, but Olivia’s customer service and perseverance is highly commendable ???????????????????????? Thank you Olivia for being so great and I hope we manage to secure a property soon! 5* service ????????????????????????... Read more
Tenant
30th Aug 2023 (1 year ago)

C Pether

5/5 Stars
I recently had the pleasure of renting a house through Romans Estate Agents, and I can't express enough how grateful I am for the outstanding service provided by Ash. From the very beginning, Ash demonstrated an unparalleled level of professionalism, dedication, and genuine care that went far beyond my expectations. Renting a new home can often be a daunting and stressful experience, but Ash managed to turn the process into a smooth and enjoyable journey. His attention to detail was evident from the moment I first inquired about the property. He took the time to thoroughly understand my needs and preferences, ensuring that the properties he showed me were aligned with my requirements. This personal touch made me feel valued as a tenant, and it set the tone for the exceptional service that followed. What truly stood out was Ash's unwavering commitment to ensuring my comfort and satisfaction throughout the entire process. He navigated numerous hurdles that arose during the rental process with a calm and composed demeanour, showing an impressive ability to problem-solve and find solutions that worked for all parties involved. Whether it was dealing with paperwork, coordinating with the landlord, or addressing any concerns I had, Ash was always quick to respond and took the initiative to ensure that everything was taken care of promptly. One aspect that I truly appreciated was Ash's dedication to going the extra mile. He demonstrated a genuine interest in making the house rental experience as seamless as possible for me. From arranging multiple viewings to accommodating my busy schedule to providing valuable insights about the neighbourhood, Ash's efforts were truly remarkable. He did not just view his role as a transactional one, but rather as a partnership aimed at helping me find the perfect home. Ash's warm and friendly demeanour also played a significant role in making this experience memorable. He was approachable and patient, taking the time to answer all of my questions and alleviating any concerns I had. This level of communication made me feel confident that I was in capable hands. My experience with Ash at Romans Estate Agents was exceptional in every way. His professionalism, dedication, and willingness to go above and beyond are a testament to his commitment to providing top-notch service. If you're looking for a rental experience that is stress-free, personalised, and backed by a true professional, I wholeheartedly recommend working with Ash. He turned what could have been a daunting process into a positive and memorable one, and I am incredibly grateful for his efforts.... Read more
Tenant
10th Aug 2023 (1 year ago)

E Larson

5/5 Stars
Big thanks to Ash Lovell! Although we ultimately found our new rental through another agency, our first viewing was with Ash and he stayed in touch and helped us maintain perspective as we navigated our way through the current roller coaster rental market. A real professional! Will certainly be in touch the next time we're looking to rent or buy.... Read more
7th Aug 2023 (1 year ago)

S Rosenthal

5/5 Stars
Ceri Evans, is an outstanding property manager - helpful, efficient and goes well beyond expected standards of service. Romans is lucky to have her. Alison Kidd... Read more
4th Aug 2023 (1 year ago)

D Martin

5/5 Stars
Great service, especially Mandy who has been extremely courteous and accommodating.... Read more
4th Aug 2023 (1 year ago)

K Gathergood

5/5 Stars
Excellent service and support from my property manager Ceri Evans. Apart from normal rental and maintenance matters managed the contracting and replacement of all windows and external doors/porch in a 3 storey property. Also very responsive and good communicator.... Read more
Landlord
4th Aug 2023 (1 year ago)

Katie

5/5 Stars
I have been renting through Romans for a few months now and have always found them very professional, helpful and friendly. They are the nicest letting agency I have dealt with, especially the property manager Mandy Tann. Mandy is extremely helpful and friendly and has dealt with any queries or problems I've had very promptly.... Read more
Tenant
23rd Jul 2023 (1 year ago)

D Nailer

5/5 Stars
Our Property Manager, Denise Hurn, was by far the most helpful representative we could ask for. She was very attentive, efficient, and understanding. She made our lives that little bit better so we thank you for it!... Read more
12th Jul 2023 (1 year ago)

J Serellis

5/5 Stars
Ash Lovell was great with his viewing, polite, helpful and open to all questions and had good answers. Happy to recommend him :)... Read more
11th Jul 2023 (1 year ago)

B Charnock

5/5 Stars
Brilliant experience with Romans, and particularly Ash who managed our renting process. He has been incredibly responsive, has given excellent and honest advice, and gone out of his way to ensure that we could get a property lined up to match our circumstances. Genuinely fantastic service, that has made a stressful process much easier! Thank you!... Read more
Tenant
7th Jul 2023 (1 year ago)

Anonymous Homeseller

5/5 Stars
Great experience from start to finish, Matthew was absolutely brilliant and achieved exactly what he said he would. Very experienced, very professional and just what you need when you want to get the job done. Selling can be stressful but having the peace of mind that Matthew was always on the case even when the office was closed gave me confidence. Thank you for everything and I will certainly be back ????... Read more
Seller
30th Jun 2023 (1 year ago)

O Thomas

5/5 Stars
We have had a fantastic experience buying a house with Romans Winchester. Matthew and the team worked really hard to keep the sale progressing in very tricky times and were always there for us. We felt really supported and like we always had someone to call. We could not have asked for better after a long year of trying to buy our next house... thank you!... Read more
Buyer
27th Jun 2023 (1 year ago)

K Lewis

5/5 Stars
I want to express my wonderful experience and for the outstanding customer service I received at Romans Winchester. Ash went above and beyond to assist me from day one and always willing to help accommodate, he showed professionalism and is so approachable . His willingness to help made my experience truly outstanding. Thank you for the excellent service!... Read more
27th Jun 2023 (1 year ago)

J Malone

5/5 Stars
Olivia was amazing taking my partner and i through our very first house viewing, she allowed us to take our own pace and answered questions as we posed them.... Read more
12th Jun 2023 (1 year ago)

P Wojciechowski

5/5 Stars
I want to express my sincere appreciation for the exceptional customer service I received at Romans Winchester. Ash went above and beyond to assist me, displaying professionalism and attentiveness throughout. His willingness to help made my experience truly outstanding. Thank you for the excellent service!... Read more
5th Jun 2023 (1 year ago)

J H

5/5 Stars
Brilliant service from the sales team in Winchester in securing a flat for us and completing the deal. Matthew G was excellent in communicating with all parties and a pleasure to deal with. Wouldn’t hesitate to approach this office if we required lettings services. Thank you.... Read more
Seller
6th May 2023 (1 year ago)

A Hernandez

5/5 Stars
Hi Romans did an excellent job helping me to find the perfect flat for our need, Specially thanks to Ceri Evans for her help.... Read more
Tenant
2nd May 2023 (1 year ago)

P Elf

1/5 Stars
I hate posting negative reviews, but avoid Romans unless you're a landlord. :( I had an incredibly disappointing time dealing with Romans whilst trying to find a flat. At first it seemed great, I requested a viewing/information on a flat I saw on Rightmove, and the man who I spoke to on the phone was absolutely lovely, and incredibly courteous. It looked like I'd found a great property, with a nice team backing it. Dreamy! But no... All down hill from there. The viewing was postponed several days later than I would've liked, meaning I couldn't get my offer in when I would've needed to, as you can't make an offer prior to a viewing. The reason for the delay was the tenant forbade it, perfectly understandable. The man showing us around the property, I think his name was Liam, was dreadful. I'm assuming it was an off day for him, because he was in an absolutely foul mood and the entire viewing was beyond awkward. He was disinterested and knew little about the property. To begin with he didn't seem to know how to get into the place - not even being able to pop in a code to get into the building. When viewing the property (which had been advertised as UNfurnished) we were surprised to be told the landlord would like to keep it furnished... No thanks. He could barely answer any basic questions, and was dreadfully pushy about the 'no deposit' option, which bumps your rent up fifty quid, and is 'better for landlords'. It seems like nothing short of a scam for the tenant. I asked about the possibility of keeping a pet, and that's an extra tenner a month. Really? £120 a year extra? For what? Surely the deposit covers this? Oh wait, they'll try and push no deposit on you. Red flag. After I viewed the flat I was phoned up, and told another party had made an offer. I felt pressured into making an offer there and then, which I did. I phoned back the next morning to review my offer, where I was told the other offer had been accepted. This would've been fine had I not asked them to call me back if the other offer fell through. Which it did. And the flat went back on Rightmove. For a cheaper rate. Lo and behold - I didn't get a phone call. If this is how they'd treat a potential tenant, I don't even want to think how they'd treat you if you actually rent through them. I'm just gutted about the whole ordeal. :( (I've never heard positive things from people trying to sell with them either...)... Read more
Tenant
15th Apr 2023 (1 year ago)

H shiebani

1/5 Stars
I booked a viewing at 12:30 Saturday afternoon, on the day of the viewing at 10:30 I had an email asking me to confirm if I was attending the viewing otherwise it would be cancelled, I missed the email and turned up at the property, waited for 30 minutes wondering why no one had turned up, called the office no one answered. Came home to find the email. Very poor customer service.... Read more
8th Apr 2023 (1 year ago)

R Mather

4/5 Stars
Decent service of late, notably from Ceri Evans and Kim Bone, both of whom are experienced, friendly, knowledgeable and capable.... Read more
10th Mar 2023 (1 year ago)

I Cucuruzan

5/5 Stars
The entire team at Romans is incredible. A big thank you to Elise Jenner and Lisa Paine for their patience in dealing with my complicated case. Through their dedication and professionalism, I was able to move into my new home only two weeks after arriving in the UK. Since then Ceri Evans, as Senior Property Manager, has been my guide and support in every concern I had about my tenancy. Ceri is proactive, efficient, responsive, and very friendly. Even the emergency line is set up in a very smart way, contributing to an overall worry free experience.... Read more
Tenant
16th Feb 2023 (1 year ago)

E B

5/5 Stars
Excellent service. Ceri has been very quick to respond to emails and arrange my renewal. Takes all the stress out of sorting it out!... Read more
Tenant
16th Feb 2023 (1 year ago)

M Dawkins

5/5 Stars
Thanks to the Romans team at Winchester especially Kyle who did an excellent job chasing the sale through from start to finish.... Read more
Seller
4th Feb 2023 (2 years ago)

B Best)

5/5 Stars
Professional and attentive from start to Finish! Romans and especially Kyle, who managed my case, did a great job on our first BTL in Winchester. He provided useful support and critical vendor management when it was needed. We got a lovely property at a fair price, so certainly hope to engage Romans & Kyle again.... Read more
Buyer
3rd Feb 2023 (2 years ago)

M Hein

5/5 Stars
Thank you Roman for the brilliant service in Winchester. You have a lot of options in Winchester about letting agency.Romans has been exceptionally brilliant.They care about customers and I hope ,they continue to be providing the best service to the customer in the future too. Thank you Romans especially Liam and Ceri Five stars for the pre letting and initial few months of letting service.... Read more
Landlord
1st Feb 2023 (2 years ago)

D Collard

5/5 Stars
Excellent property management by Mandy... Read more
Landlord
20th Jan 2023 (2 years ago)

O Taylor

5/5 Stars
Liam Wray was absolutely fantastic. Very supportive, knowledgeable, professional, and helped guide us through a tricky process with a landlord l. Couldn’t recommend him more highly.... Read more
Tenant
12th Jan 2023 (2 years ago)

H Brand

5/5 Stars
Romans really helped us secure a new place to live just before Christmas, Liam was always really easy to contact and helped us through the process. The signing of the online documents was quick and easy, just like the overall process. Overall I would recommend Romans to anyone, thanks guys!... Read more
Tenant
27th Dec 2022 (2 years ago)

N marshall

5/5 Stars
Ceri, who manages the property we rent, has been extremely professional and responsive to our requests. We very much appreciate her communication and have been very happy with our experience thus far with Romans!... Read more
Tenant
28th Nov 2022 (2 years ago)

G Law

5/5 Stars
Liam from Roman's Winchester has been very helpful, from house viewiing to the day I moved in. He also checked in with me a few times to see how things are even after moving in. Great support from Liam, thanks!... Read more
Tenant
25th Nov 2022 (2 years ago)

A Volosianko

5/5 Stars
Thank you so much to Liam from Winchester branch for his professional help.... Read more
18th Nov 2022 (2 years ago)

A Matwa

5/5 Stars
Very attentive agents. Ceri has worked hard to ensure that all our maintenance issues are resolved promptly!... Read more
Landlord
10th Nov 2022 (2 years ago)

P Smith

5/5 Stars
Thank you Ceri for your great communication and help with all matters.... Read more
8th Nov 2022 (2 years ago)

P Wood

5/5 Stars
My Romans Property Manager was incredibly helpful in dealing proactively and promptly with a problem in the communal laundry earlier in the year. Thank you!... Read more
22nd Oct 2022 (2 years ago)

N Goldsby

5/5 Stars
Ceri was very helpful both during my mum's tenancy and in assisting me when it ended. The circumstances were difficult and she was very understanding and gave me great advice and support. It was much appreciated.... Read more
Tenant
21st Oct 2022 (2 years ago)

K Collins

5/5 Stars
I have been through Romans twice now and would totally use them again. Friendly, professional, do what they say they are going to do and helped us get through a very tricky and stressful move. Kyle and Matthew were brilliant and took over half way through from someone else which is never easy. Thankyou for helping us move into the house of our dreams.... Read more
Buyer
4th Oct 2022 (2 years ago)

J Cairns

5/5 Stars
Romans did a great job in helping me secure my rented property recently. All the members of staff that I dealt with were very helpful. In particular Liam was a great support, expediting the process to make it as stress free as possible. Being able to complete much of the process on line was a great help but it was also invaluable to have the personal contact as well.... Read more
Tenant
3rd Oct 2022 (2 years ago)

S Mohammed

5/5 Stars
We have just moved into a new home that was managed by Elise Jenner from Romans. From the beginning, we were treated with an above level of professionalism that is not expected in this industry which was warm and friendly.... Read more
Tenant
18th Sep 2022 (2 years ago)

C Yin

5/5 Stars
Lettings Advisor Liam Wray is very helpful and response quickly, value to have 5 stars, big thanks~... Read more
Landlord
16th Sep 2022 (2 years ago)

E taylor

5/5 Stars
Romans Winchester are very professional team, information has flowed well so far during our current property purchase . In particular I would like to commend Kyle Mcfee for his excellent communication skills, and Mathew for his great knowledge of the purchasing process.... Read more
Buyer
16th Sep 2022 (2 years ago)

H Williams

5/5 Stars
Had a property visit from Jo Hunt today. What a lovely soul she is. Super professional and chatty. Thanks Jo. She’s an asset to your team Romans.... Read more
5th Sep 2022 (2 years ago)

W klewe

5/5 Stars
The mail told me about a parcel addressed to my property in Winchester. Ceri Evans was able to quickly interface with my tenant and help me redirect my package. The mail then reverted to form, told porkies about the travels - travails? - of the item and eventually returned it to the sender. Romans 5, Royal mail - 0... Read more
Landlord
11th Aug 2022 (2 years ago)

B Grange

5/5 Stars
Roman's Winchester have so far been excellent estate agents for me and my fiancé. Liam remembered I was away for work, contacted me months later when I returned, to ask me if I was still interested. He quickly organised a viewing for where we are renting and was friendly and always helpful when I called him with my many questions... The rest of team at Romans Winchester, specifically Hannah and Kim, have been so happy to help us with any queries when Liam has been out of the office. They arranged our move to suit us and it was wonderfully clean and straightforward on our move in day. We couldn't be happier and just hope it continues!... Read more
Tenant
7th Aug 2022 (2 years ago)

T Khwaja

5/5 Stars
Ceri is our Letting Agent at Romans; she is professional, conscientious about her work and really efficient. She makes you feel you're a priority and no doubt working just as hard for her other clients. She is quick to respond to any enquiries and always with a friendly manner. It's a pleasure to work with her.... Read more
Landlord
4th Aug 2022 (2 years ago)

Billiam

5/5 Stars
We’ve recently moved within Winchester, and Romans have been so helpful in making this as smooth and straightforward as possible. Mandy in particular has been brilliant, making sure all of our questions and requests are logged and responded to quickly... Read more
25th Jul 2022 (2 years ago)

T debiyi

5/5 Stars
Romans are an amazing estate agency. Friendly, helpful and incredibly professional. Charlotte and Mia were sespecially amazing! 5 out of 5 :)... Read more
14th Jul 2022 (2 years ago)

M Basford

5/5 Stars
Just rented a property through Romans Winchester and dealt with Liam. He was polite and responded to emails and calls quickly and efficiently. Would recommend... Read more
Tenant
20th Apr 2022 (2 years ago)

C Tesch

5/5 Stars
Excellent customer service! Whenever I needed something they were there for me. Thank you to all the team but particular thanks to Phil. Phil is an admirable agent who's kindness and caring nature is a true testament to his character, he is a credit to the company.... Read more
12th Apr 2022 (2 years ago)

K Hamer

5/5 Stars
Very supportive and friendly, Hannah in particular has been helping us recently, always quickly answering my annoying emails!... Read more
12th Apr 2022 (2 years ago)

R Foxwell

5/5 Stars
I recommend Ben Plowman at Romans, he is highly professional, courteous and extremely helpful. He sold our property within weeks after we switched to Romans from another estate agent who lacked the effort; Ben goes to great lengths to make sure your property is promoted and his photographs of our property where 1st Class and he is excellent at keeping good communication between seller and buyer including solicitors during conveyance. Thank you Ben for your dedication and Romans for the outstanding work enabling the sale to complete without a hitch.... Read more
Seller
31st Mar 2022 (2 years ago)

I Allab

5/5 Stars
After some issues at the house I've been communicating with Ceri (the senior property manager) to fix them, she was extremely efficient and professional, quick response and very helpful. We are very satisfied with our experience with her!....... Read more
Tenant
7th Mar 2022 (2 years ago)

S Eastcott

5/5 Stars
Phil is phenomenal. Very helpful and was genuinely invested in helping me locate a property. Highly recommended.... Read more
3rd Mar 2022 (2 years ago)

V Armstrong

5/5 Stars
This is the second time that the lovely Jo has visited for our property inspection. What a wonderful, kind, and friendly lady. She's a pleasure to speak to, and is always punctual and leaves the house as she found it. Jo is an absolute credit to Roman's, remembering things we had discussed about a year ago. I hope you send her next year!... Read more
2nd Mar 2022 (2 years ago)

M Masters

5/5 Stars
I have worked with Romans for many years regarding letting and letting management and they are consistently reliable, responsive and professional. In particular Ceri has been my property manager. Whilst new in the job she has settled in well and is most thorough. Ceri picks matters up quickly and efficiently, She gets on with the job and does not leave loose ends. A great person to work with. Thank you for all you do, it really is appreciated. Also Hannah and Kim deserve a big mention; they to are super helpful and polite and efficient. They make a fuss of my dog too!... Read more
Landlord
28th Feb 2022 (2 years ago)

S Kyme

5/5 Stars
The Romans customer service team have always been professional and pleasant in the 6 years I have rented through them. Ceri has been my contact in recent times and she has always been efficient and pleasant so happy to give them 5 stars!... Read more
Tenant
24th Feb 2022 (2 years ago)

D Li

5/5 Stars
Great service and good communication by Hannah Wood@Romans Winchester. We are a family with three member move from Hong Kong had to find a 2 bedroom house to rent in Winchester during the lockdown period and she was amazingly helpful. She found several suitable properties for us, arranged video viewings and was able to complete the rental agreement for us on the property we selected very promptly. We have just moved in to a wonderful 2-bedroom terraced house in Winchester village, the location very close distance to my son primary school and couldn't be happier. Thank you so much and keep up the great work!... Read more
Tenant
16th Feb 2022 (2 years ago)

P thomas

5/5 Stars
Oliver Worrall showed my wife and I round a property which we subsequently are in the process of buying. He was extremely courteous and professional and we would just like to say thank you to him and the team at Romans .... Read more
Buyer
4th Feb 2022 (3 years ago)

K T

5/5 Stars
Professional service and follow up. Special thanks to Liam who did a great job finding us a new home. Greatly appreciated!... Read more
24th Jan 2022 (3 years ago)

C Rogers

5/5 Stars
I had my property inspected by Jo Hunt today, she is professional and kind and a pleasure to talk too. Also when I rang the office to talk about timings they were very helpful.... Read more
Landlord
11th Jan 2022 (3 years ago)

L Firbank

5/5 Stars
Jo Hunt was incredibly professional, courteous and friendly today during her property visit. Thank you!... Read more
15th Dec 2021 (3 years ago)

A Conlen

5/5 Stars
Have had a great experience with Romans. Mandy has been so helpful with sorting out any issues we may have in the property in a very prompt fashion. Had a lovely visit from Jo Hunt to inspect my property yesterday and was very lovely and made me feel at ease throughout whole process. Thanks!!... Read more
Landlord
9th Dec 2021 (3 years ago)

M Harman

5/5 Stars
Hannah is friendly and professional and keeps in regular contact with us, thus offering great customer service. It's a pleasure working with her and Romans Winchester.... Read more
3rd Dec 2021 (3 years ago)

P Rimell

5/5 Stars
Excellent help & support from Romans Winchester in recent months, especially regarding Lettings. Hannah has been my main point of contact & was particularly good in successfully resolving issues in a highly professional manner & keeping me well informed throughout. Would highly recommend.... Read more
Landlord
28th Oct 2021 (3 years ago)

D Kerr

5/5 Stars
Romans have by far been the best letting agents I’ve ever used. The staff are so helpful, professional and real with you. I want to say a particular thank you to Hannah who helped us immensely every step of the way. I would highly recommend anyone looking to rent in Winchester to go to Romans.... Read more
Tenant
23rd Oct 2021 (3 years ago)

P SMITH

5/5 Stars
Property inspection today by Jo Hunt who was both courteous and professional.... Read more
16th Sep 2021 (3 years ago)

C Barnes

5/5 Stars
Monday morning first thing we were advised that tenants reported a leak from the flat above to Kim Bone who promptly referred this to Kim Stockley in Property Management. Kim has been extremely professional and responsive in arranging contractors to attend and managing the expectations of two sets of tenants! Thank you... Read more
Landlord
13th Sep 2021 (3 years ago)

K Benjamin

5/5 Stars
I've just had a routine property visit from Jo hunt from Romans and wanted to comment what friendly and professional attitude that she had. I think that mirrors the kind of service I've had from Romans in the past 2 years. Good work.... Read more
10th Sep 2021 (3 years ago)

G Melling

5/5 Stars
Called Romans re selling my house on Day 1. Ben visited on Day 2 and took great pictures with real care and attention to detail. On Days 3 and 4, we had a string of viewing. And on Day 5, we accepted an excellent offer on my house. I couldn’t have asked for a better service and Ben Plowman was a joy to deal with.... Read more
Seller
9th Sep 2021 (3 years ago)

A Mulligan

5/5 Stars
We had such a great experience finding our new rental home in Winchester through Romans. Phil was so helpful from start to finish. He helped us to find exactly what we were looking for, arranged viewings at our convenience and kept up great communication throughout. The whole moving in process was seamless too. Compared to some of the nightmare estate agents we’ve had in the past, this was a dream. We’re now happily settling in to our new home and know we can easily contact Romans if anything does come up. Thanks Phil... Read more
Tenant
6th Sep 2021 (3 years ago)

L Day

5/5 Stars
I have just had a routine property visit from the lovely Jo Hunt! Jo was friendly, professional, extremely complimentary about our home and made me feel comfortable throughout the inspection. These things can often feel quite pressured but we had a lovely chat as she went about her duties and it was all done very promptly! Thank you Jo!... Read more
Tenant
6th Sep 2021 (3 years ago)

M Turlakov

1/5 Stars
I rented a property through Romans where they held a deposit under the TDS and I have been waiting for 6 weeks now to get my deposit back. I have confirmation from my landlord that she has raised no disputes and authorised Romans to release my deposit 1 week after I vacated the property. Since then I have tried to call the branch more than 30 times but they are always “very busy” and I can never speak to someone... Read more
Tenant
4th Sep 2021 (3 years ago)

A (allystrawberryx)

5/5 Stars
We had a property inspection a week ago and jo hunt was amazing! Very friendly, polite and professional. She said she she would help us get our maintenance issues sorted.... Read more
24th Aug 2021 (3 years ago)

S Wybourne

5/5 Stars
Met Jo Hunt today, and thought she was delightful. Highly recommend her services as a property inspector - kind, thoughtful and understanding.... Read more
19th Aug 2021 (3 years ago)

C Pearson

5/5 Stars
We have just had a routine property visit at the property we are renting, and I would like to say a huge thank you to Jo, who completed our first check. Jo was lovely and we were made to feel at ease immediately by her lovely personality. She had an excellent professional approach which enabled the review to be done swiftly with little disruption to our day. 5*... Read more
Tenant
19th Aug 2021 (3 years ago)

M ElDakkak

5/5 Stars
I really recommended Romans. I have been renting with them for more than a year. They are professional and helpful. Also, I had recently a routine property visit from one of their staff (Jo Hunt). She is a very lovely and nice lady and she had a very friendly conversation during the visit with me and my family and I am looking forward to seeing her again.... Read more
Tenant
19th Aug 2021 (3 years ago)

W Yin

5/5 Stars
The entire team of ROMANS is really excellent, especially my agent Hannah. She is so professional, friendly and dedicated to her work. As I am a new comer to UK, I really have no much sense about renting house in UK. But Hannah is so patient and helpful throughout. Thanks so much!... Read more
Tenant
18th Aug 2021 (3 years ago)

J Whiddett-Turle

5/5 Stars
We just had our first routine inspection (renting) with Jo Hunt. Absolutely lovely and pleasant experience, unlike the usual awkwardness of routine inspections.... Read more
Tenant
12th Aug 2021 (3 years ago)

F Nolan

5/5 Stars
I first met Hannah Woods in December 2020 when my flat had recently gone on the market in London and I stupidly assumed it would be a quick sale. Wanting to move out I contacted Romans about a rental property. From day 1 Hannah was helpful, quick to respond and very easy to deal with. My flat finally sold in July and I found my rental. Thank you Hannah for your help, advice and support. I have no hesitation in recommending Romans, and especially Hannah!... Read more
Seller
4th Aug 2021 (3 years ago)

J Higgins

5/5 Stars
Hannah woods was our relator and she was fantastic, answered any and all queries we had. :)... Read more
12th Jul 2021 (3 years ago)

J Trow

1/5 Stars
These guys are liars, misleading, deceitful, and not very professional. I've rented through various letting agents, but this is by far the worst experience. I viewed a property 6 weeks before I moved in. It seemed adequate apart from needing a coat of paint which was agreed. Romans insisted I take out contents insurance and they were very adamant and persistent I had it in place which made me suspicious. It has never been forced on me like this before, but it all came clear when I moved in to the flat. Move in day I was hit by a nasty smell as I entered the flat. A cat had urinated on the carpet the week before and then I saw water marks down the walls which was not present 6 weeks ago & the flat hadn't been painted as Romans agreed. An independent inventory clerk pointed out a damaged heater which needed replacing, a broken window and a few minor things which were all reported to Romans on the previous tenant’s checkout, but Romans did nothing, nor did they report it to the landlord. Romans confirmed closing the windows the week before my move, but they claim the person who closed the window did not notice the very obvious issues. I reported all the problems to Hannah and the rest of the lettings department via e-mail after I moved in because I wanted this sorted urgently before it rains but my e-mail was completely ignored. Roman’s head office got in contact a week later and the landlord came to the flat to investigate. After showing him the issues he seemed angry Romans hadn’t reported these to him but he was aware of the leak. When it rained for the first time I had water coming down the walls and dripping from the ceiling in both the living room & bedroom onto my stuff which I moved. I continued to chase Romans for weeks with very little result or concern. Three months later a roofer attempted to fix the roof for the first time which failed. The roofer returned one last time in my 6 months only to cut a big hole out the ceiling and nailed a board to the ceiling. It took 4 months to replace a broken heater and then the landlord refused to fix a window which would not fully close which was now affecting the heating. He insisted he wanted to continue with the same unreliable roofer and Romans never thought to remind him of his duty & legal obligation to fix the roof promptly. A rent reduction was agreed yet still no urgency for the repairs. I continued to chase but Romans either fobbed me off or passed the blame onto the landlord. Once the landlord refused to fix the window, I reported both to Winchester City Council who issued a repair order. The landlord then refused any further rent reductions and Romans told the Council the repairs were completed which was not true. The leaks continued & the window was never fixed. I filed two complaints through Roman’s complaints department which was not fully reviewed. I found another flat through a different agent and gave notice to leave at the clause break. I soon discovered I failed the referencing checks because Romans gave the wrong information to the referencing company which I believe was deliberate and done in a malicious way to delay the process. I asked Dani to confirm the correct info with the referencing company which she did. I moved out two weeks before the tenancy ended and on the final day when I handed the keys back, I noticed the roof was still leaking which confirmed the roof was never repaired. I filed a detailed complaint to the Property Ombudsman who supported my complaint. The investigation revealed Romans had knowledge of the leaks & did not indicate to the contractor the urgency of the works required.The flat was in an unacceptable condition. Romans had ample time to rectify their mistakes and poor management skill but they wouldn't accept responsibility as the letting agent. Under no circumstances would I use them again. The most dishonest letting agent from my experience... Read more
Tenant
5th Jul 2021 (3 years ago)

E Harbron

5/5 Stars
Evolved from Penyards, Winchester, the Romans team has a sound background knowledge of local property, property issues. Each are courteous, responsive, knowledgeable, acting on client behalf. Working well together they form an awesome presence on the property market.... Read more
25th Jun 2021 (3 years ago)

J Kachika

5/5 Stars
Phil has been extremely helpful and does listen and pay attention to your needs. Very grateful to his support.... Read more
22nd Jun 2021 (3 years ago)

S mcnee

5/5 Stars
Dani was really efficient had a maintenance issue reported the problem and a contractor Aardvarks was out the next day and fixed it :) 5 stars... Read more
Tenant
22nd Jun 2021 (3 years ago)

E Shadden

5/5 Stars
No complaints from me, our agent Hannah was a treat to work with and very friendly. She was also very open and respectful of who I am as a person and that is something I truly appreciate. All around a wonderful experience.... Read more
21st Jun 2021 (3 years ago)

M curnow

5/5 Stars
Dani at Romans is an excellent property manager!! She is very professional and quickly responds to any of my requests. I could not wish for more in a property manager. I wish there were more stars to give!!!!!!... Read more
Landlord
21st Jun 2021 (3 years ago)

V Avellino

5/5 Stars
As a contractor we work closely with Romans, especially Dani and she is always prompt, professional and a joy to work for. They keep us up to date with progress of works and well informed. Your property is in good hands with Romans!... Read more
21st Jun 2021 (3 years ago)

T Brereton

5/5 Stars
I was looking for a flat in Winchester and Annie couldn’t have been more helpful. She was engaging when I viewed a property and kept in contact with me throughout the process. I couldn’t fault her professional approach and yet she was very friendly. I would certainly recommend her to anyone needing help finding a rental property. I was very impressed... Read more
Tenant
11th Jun 2021 (3 years ago)

G Siatos

5/5 Stars
The entire team at Romans has been exceptional. I'd like to single out Annie who has been enthusiastic, energetic and professional throughout. It is refreshing to see these qualities, despite the roller coaster we've all been on. Keep up the great work! it is getting noticed.... Read more
11th Jun 2021 (3 years ago)

R Patel

5/5 Stars
Could not ask for a more charming, knowledgable and helpful lettings Advisor. By going beyond the expectation is a wonderful and stressless notion. Well done & Keep up the great work especially Annie...... Read more
Landlord
10th Jun 2021 (3 years ago)

K White

5/5 Stars
Don't hesitate. This is an organisation that springs into action whenever required. In particular, Kim is always easy to contact and she is highly professional. Strongly recommend; I'd give six stars if I could.... Read more
10th Jun 2021 (3 years ago)

T Daley

5/5 Stars
I couldn't praise the service I have received from Romans more. Particularly the letting agent helping us through the process, Annie. This was our first property after University and we were still looking to share with friends, which made it very difficult to find somewhere which would accept sharers. Despite this, Annie, went above and beyond to support us through the process and was not only unbelievably helpful, she was also very understanding of our position. From start to finish she was bubbly, friendly and gave us some hope of securing a property. Their no deposit option and benefits are also perfect for people in our position who are first time renters. Highly recommend!... Read more
Tenant
6th Jun 2021 (3 years ago)

G Walker

3/5 Stars
Being a first time buyer and a bit daunted by the process,I was impressed with the service provided by'Romans'-especially Lewis Potter, who was knowledgeable and professional ????... Read more
Buyer
25th May 2021 (3 years ago)

C X

5/5 Stars
Dani and Kim provided fantastic service throughout our tenancy. Thank you for all your help and professionalism.... Read more
Tenant
25th May 2021 (3 years ago)

P Upadhyaya

5/5 Stars
We've recently have moved from one Roman property to another. The transition has been absolutely seamless and stress free. Hannah Wood has been been fantastic in replying to any queries promptly. She was constantly going above and beyond my expectations. I cannot thank her enough, its been an absolute pleasure to have Romans as our letting agent. I highly recommend them!... Read more
Tenant
25th May 2021 (3 years ago)

N Hill

5/5 Stars
Dani has looked after my properties for the last 7 months and has been very responsive and totally professional. She is friendly and easy to talk to and nothing is too much trouble. Thanks very much, Dani.... Read more
Landlord
24th May 2021 (3 years ago)

A Smeal

5/5 Stars
Had a great experience with Romans, they seem to really want to help you. I had Hannah Wood assist with me my enquiries, she was quick and helpful.... Read more
21st May 2021 (3 years ago)

N McNab

5/5 Stars
We've recently listed our house with Romans and every member of the team we've spoken to (Mike, Lewis, Charlotte) have been exceptional. Communication has been clear, prompt and friendly, and they bought in our buyers very quickly. Would definitely recommend.... Read more
Seller
16th May 2021 (3 years ago)

A Blake

5/5 Stars
Had a great experience using Romans to find our two bedroom flat, especially during the pandemic! Annie was extremely helpful and understanding throughout the process and found solutions & answers to all our problems! I couldn’t recommend her and the team at Romans enough!... Read more
Tenant
13th May 2021 (3 years ago)

E Ashford

5/5 Stars
Dani was incredible and efficient when it came to dealing with my property. She always called or emailed when she said she would.... Read more
11th May 2021 (3 years ago)

M McQuaide

5/5 Stars
Fantastic service from Lewis & the entire Romans team, they were professional, friendly and gave me superb advise. I highly recommend them for all your property needs in Winchester.... Read more
6th May 2021 (3 years ago)

C Edgecombe

5/5 Stars
We’ve been dealing with Lewis Potter for the sale of our house. He’s been really helpful with support and advice about our sale and our onward purchase. He has kept in touch and been friendly and approachable throughout - would recommend.... Read more
Seller
5th May 2021 (3 years ago)

T Robinson

5/5 Stars
Mike and his team in the Winchester office provided excellent advice and service. The support from others at Romans not based in Winchester once an offer was accepted wasn't up to his standard.... Read more
5th May 2021 (3 years ago)

C Hayes

3/5 Stars
Lewis was great to deal with initially showing us around the house and towards completion, always responded promptly and helped schedule with us. Unfortunately communication and understanding was lacking as soon as we got passed on to the Moves team.... Read more
5th May 2021 (3 years ago)

A Mather

5/5 Stars
Brilliant experience renting through Romans. Annie was really helpful and made everything go very smoothly. We even got a new home welcome pack with a few nice treats in and all important documents in a folder! Would recommend!... Read more
Tenant
4th May 2021 (3 years ago)

J Craven

5/5 Stars
Dealt with Annie, absolutely excellent and was very helpful throughout the whole process. Annie ensured I had all the information I required and made the process simple.. I had to do very little! Thank you for your excellent service!... Read more
4th May 2021 (3 years ago)

G Clarke

5/5 Stars
I had an incident involving damage to my car at the property I rent through Romans. Dani Greenaway, who manages the letting, went above and beyond. Even though the incident wasn’t related to the property, I needed to correspond with the landlord to resolve the issue and asked Dani to pass on my details as it wasn’t part of her role, however she managed the entire situation with empathy and compassion. She made me feel supported and at ease about a very stressful incident, feeling she was on my side with quick responses and keeping me informed. She couldn’t have done more to help if she tried, she’s a true asset to her company and I greatly appreciate all she did to help.... Read more
Tenant
30th Apr 2021 (3 years ago)

A Eggleston

5/5 Stars
Absolutely wonderful service from Annie and from Phil. The perfect balance of friendly and professional. Thank you for making finding a home less stressful!... Read more
29th Apr 2021 (3 years ago)

G Laface

5/5 Stars
I am very pleased with the professionalism and availability shown by Hannah Wood of Romans Winchester during my search for a 1 bedroom flat. She was very helpful in answering all my questions and accommodating my requests such as visiting the house live (which during this pandemic is not always made possible or simple with other agencies). Thank you Hannah for your invaluable help in making this important step possible.... Read more
28th Apr 2021 (3 years ago)

M King

5/5 Stars
As a group of friends looking to rent as professional sharers we ran into so many obstacles in finding a property. It felt like most estate agents couldn't wait to get us off the phone but thankfully this was not the case with Annie and the rest of the team at Romans. They have been open and swift in their communication with everything from the viewing of our current property (which we are very happy with), the signing of documentation to the move in. It has been a breeze. Particularly liaising with Annie was incredibly refreshing as she was incredibly knowledgeable about our property and had all the answers we were looking for. Since moving in, Romans have remained professional and supportive with any of our queries which has really put our mind at ease.... Read more
Tenant
23rd Apr 2021 (3 years ago)

S Bennett

5/5 Stars
Annie was so lovely and professional. She made our move into our new home such a pleasant experience. We couldn’t be happier with the service. We highly recommend Romans. Thanks so much!??... Read more
19th Apr 2021 (3 years ago)

U Kotter

5/5 Stars
Special thanks to Annie, who did an amazing job!... Read more
19th Apr 2021 (3 years ago)

S R

3/5 Stars
Variable. I have been waiting for some weeks for confirmation that some work has been completed. I was also not called back when I asked to speak to someone. Other times response is better.... Read more
17th Apr 2021 (3 years ago)

S Birmingham

5/5 Stars
We have just bought an investment property via Romans. Lewis was extremely professional and did an excellent job. We work with many agents in a number of cities and they have been one of the best so far to work with. 5 stars all round... Read more
Buyer
7th Apr 2021 (3 years ago)

H smyth

1/5 Stars
After nearly a year in my flat, i've learnt that the staff at Romans don't care about their customers. Firstly, i was never given codes to the buildings i live in, which seems something fairly big oversight. Secondly moving in i realised the shower had a massive leak and there was also toilet flushing issues, two things again i would assume would have been checked previously (as myself who has worked in an estate agents knows.( However, the biggest problem i have found is dealing with a noisy neighbour. After mainly pleas and sleepless nights, Romans have stated "this is a neighbour issue" and "we can't do anything." I can understand the legality of this, however not so much as once checking in or providing updates with my neighbours estate agents, being told they would move out just as my lease expired, only to be told a week later they wouldn't be (after the lease was signed.) Lack of care, lack of customer care. Myself who suffers with mental health have had many scary nights consisting or nearly going through with suicide with the the countless sleepless nights (and how that affected my work, my lifestyle ect only to be stopped by family members and paramedics.) I am simply appalled by the staff of Romans. I will refuse to use their service again.... Read more
Tenant
6th Apr 2021 (3 years ago)

C Carter

5/5 Stars
The team at Romans in Winchester and in particular Hannah Wood, have been great from viewing to move in and beyond! Hannah communicated all of the updates and information throughout the process so I wasn't left wondering what was going on and responded really quickly to any questions I had about the move - great customer service and a joy to speak to! I write this review on a bank holiday Monday, having locked myself out of my flat due to stupidly leaving my keys on the side (doh!) - Hannah went above & beyond and came out within an hour on her day off just to let me back in. Amazing service. Highly recommend these guys!... Read more
Tenant
5th Apr 2021 (3 years ago)

S Welsh

5/5 Stars
The senior lettings Advisor, Philip Hawkins, has been very helpful at all times in his communications with me as landlord. He is always ready to listen to any concerns and worries about a tenancy and responds with clear, helpful professional advice and guidance.... Read more
Landlord
25th Mar 2021 (3 years ago)

S Evans

5/5 Stars
Hannah is a pleasure to deal with. She offered thorough professional advice and was great to deal with. Her knowledge of the market and rental landscape around her gives her credit and she was invaluable in helping with our situation. Thank you.... Read more
18th Mar 2021 (3 years ago)

H Dobson

4/5 Stars
Lewis has been a great help from initially showing me round the house to close to completion. He is a pleasure to deal with and always returns call promptly. Other members of staff have unfortunately not been so responsive.... Read more
Buyer
15th Feb 2021 (3 years ago)

G Wilson

5/5 Stars
I was selling a property in Winchester and I live in California, USA, so I was very remote. Lewis Potter was exceptionally helpful and responsive. We had an offer, accepted and moving forward, the suddenly the buyer pulled out for personal reasons, but Lewis was able to very quickly find a new buyer, same price, almost as if it never happened.... Read more
Seller
5th Feb 2021 (4 years ago)

J Saunders

5/5 Stars
Hannah at Romans has been really helpful in assisting us with a rental property for us and our dog Charlie. She took the time to listen to our requirements and left no stone unturned in trying to track down the perfect property. At lot of other estate agents haven't even given us a call back. Thank you Hannah :)... Read more
Tenant
5th Feb 2021 (4 years ago)

J Paul

5/5 Stars
Thanks to Annie Elliot for your patience ad good communication and customer service during my search in obtaining my rental property. You and Romans team were always within quick reach, and the warm welcome package much appreciated. Thank you... Read more
Tenant
1st Feb 2021 (4 years ago)

A Socials

5/5 Stars
Hannah is hands down the most accomodating, lovely letting agent (and well, human) I've ever had the pleasure of communicating with. Nothing is too much trouble and she will go over and above to make sure you get everything you need. I highly receommend these guys as their customer service, if Hannah's is anything to go by, is second to none xxx... Read more
Landlord
28th Jan 2021 (4 years ago)

G Summer

5/5 Stars
Very friendly housing agency. Our agent Hannah Wood does her job very diligently. I would recommend this agency to anyone in doubt and thank you for our new home! :)... Read more
27th Jan 2021 (4 years ago)

J G

5/5 Stars
I used Romans for the sale of my property and I would recommend them. Mike, the Sales Manager, provided realistic advice on the current value of properties like mine so we priced the property accordingly and I received an acceptable offer within a few weeks of putting the property on the market. The sales brochure produced by Romans, particularly the photographs and virtual video tour, were superb. My highest praise is reserved for Lyndsey, the Moves Manager, who was proactive in progressing the sale, gave me regular updates (quite often outside of office hours) and took the initiative to enable direct contact between me and my buyer when this assisted in the final stages of the transaction.... Read more
Seller
7th Dec 2020 (4 years ago)

S Dorey

5/5 Stars
I am very pleased that I used Romans to sell my house. They provided me with a realistic market value for my house rather than an inflated one, which some estate agents had done. When it came to buying a property Mike Carless was particularly helpful and his advice and knowledge of the market enabled me to save money with my ongoing purchase. Lewis was a joy to liase with and kept me updated and informed consistently which I appreciated. Very professional and I would recommend Romans Winchester branch.... Read more
Seller
5th Dec 2020 (4 years ago)

A Mills

5/5 Stars
I have used Romans, since they acquired Penyards, to let 4 rental properties I have in Winchester. I have not had a void in that time and when there is a need to find a new tenant it happens fast and without fuss. The team in the Winchester office are incredibly helpful and always responsive to myself and tenants alike. I have no hesitation in recommending them.... Read more
Landlord
4th Dec 2020 (4 years ago)

A Kowalska

5/5 Stars
Our experience with Romans Winchester was an absolute pleasure. We predominately dealt with Hannah Wood, who's bubbly personality, professionalism and eagerness to provide a fantastic service made the process smooth and easy. It's clear that this was not a one-off - Fran Jones (property manager) and Kim Bone (lettings manager) are both lovely and great to deal with. Highly recommended!... Read more
29th Nov 2020 (4 years ago)

F Weingart-West

5/5 Stars
Just completed a purchase as first time buyers, and we're very grateful to Lewis, Mike and Lyndsey for all their help during a very stressful process! They kept us informed and up to date with all information and were very proactive when responding to any questions and queries.... Read more
Buyer
5th Nov 2020 (4 years ago)

M Ma

5/5 Stars
Professional, efficient and very good estate agent. Highly recommended!... Read more
5th Nov 2020 (4 years ago)

K Taylor

5/5 Stars
As the buyer I wasn’t expecting much in the way from the seller’s estate agent, however Lyndsey (and the rest of the team) were fab. Lynsey definitely got me in to my new Winchester home much quicker, she never stopped pushing!... Read more
Buyer
29th Oct 2020 (4 years ago)

H Duman

5/5 Stars
Top quality. They are very patient and cheerful helped a lot -Mike Carless-... Read more
13th Sep 2020 (4 years ago)

C Garratt

5/5 Stars
Thanks to Phil from the Winchester Office - Polite, professional and always willing to help!... Read more
5th Aug 2020 (4 years ago)

F Foley

5/5 Stars
Kim Bone (and her team) provided an excellent professional service sorting out my old tenants and getting the new tenants in during this difficult covid time. I have rented my house out with Kim for many years and she always goes above and beyond to ensure the process runs smoothly, which I am very grateful for. Thank you.... Read more
Landlord
13th Jul 2020 (4 years ago)

L Fowler

5/5 Stars
A huge thank you to Hannah and the whole lettings team at Romans for arranging everything for my move at such a difficult and stressful time and within a tight time-frame. Everyone I dealt with was polite, friendly, professional and responsive. All my questions were answered promptly and all issues (including those of my own making!) were resolved quickly and professionally. I'm now very happily settled into a lovely new home!... Read more
Tenant
30th Jun 2020 (4 years ago)

A Terry

5/5 Stars
I have lived in a property fully managed by Romans for over a year. Whenever I reported that a repair was needed, our property manager was in touch promptly and handled everything with minimum disturbance to our enjoyment of the house. I found all Romans staff to be consistently professional and friendly. I would not hesitate before renting through them again.... Read more
Tenant
27th Jun 2020 (4 years ago)

E Anomah

5/5 Stars
Romans have been very supportive through the tenancy process... Read more
Tenant
9th Jun 2020 (4 years ago)

P Epps

5/5 Stars
Hannah Wood did a fantastic job. She was proactive, friendly and above all very professional. We actually ended up finding a house to rent with someone else but Hannah was by far the best agent I encountered during this process. Thank you.... Read more
8th Jun 2020 (4 years ago)

A Watts

5/5 Stars
I would Like to say a massive Thank you to Fran Jones who was really put to the test when we moved in. She managed to move mountains and get the right people in to sort the issues out. Glad we have her looking over us. Keep up the great work. Adam and Family. Loving the house we now live in....... Read more
Tenant
3rd Jun 2020 (4 years ago)

V Morse

5/5 Stars
My experience with Romans so far has been brilliant and professional, especially in to the current situation. Hannah, whom I have dealing with, has been exceptional, helping me through what has been a challenging process personally. I cant thank her enough.... Read more
1st Apr 2020 (4 years ago)

R Fahy

5/5 Stars
I'd highly recommend Romans to anyone looking to rent. Hannah Wood in particular gave outstanding service. She was so flexible, helpful and very responsive and friendly. Thanks again Hannah, we love our new home!... Read more
Tenant
27th Mar 2020 (4 years ago)

A Watts

5/5 Stars
Excellent team . Made the whole process simple. From viewing to all the online support. A big thank you to Jack and Phil and John who showed us round.... Read more
23rd Mar 2020 (4 years ago)

M Braisher

5/5 Stars
Everyone at Romans was great. Phil was very knowledgeable, answered all our questions and made us feel totally at ease during our first rental experience. The entire experience was excellent.... Read more
Tenant
4th Feb 2020 (5 years ago)

N Dance

5/5 Stars
Romans Winchester delivered first class service from the moment we called them to enquire about a property available to let. We were in a difficult situation trying to leave a property that was no longer fit to live in and everyone in the Romans team did everything they could to ensure we were okay through the whole process. The big win for Romans is that their communication between their team members is next to none. From the viewing where we met Abbie and she efficiently and professionally showed us the property to the follow up with Kim and Hannah we felt confident and well informed the whole way through. Following on from being accepted to take on a tenancy with good communication between Romans and the landlord we began the tenancy process which was handled brilliantly. Hannah was efficient and kept us well informed the whole way through answering any questions or concerns we had with move in dates and inventories etc. Our move in day was very exciting as Charlotte had ensured our contracts and papers were all delivered to us in good time and we didn't feel rushed at any point into being pressured to getting documents completed and we were able to do this at ease while packing up a house and continuing on our day to day life through our move. Overall every single person we met or spoke to at Romans have been absolutely fantastic and anyone who gets the luxury of communicating with Romans whether that be through a let or purchase will no doubt be as happy as my partner and I. Well done Romans for not letting customer service and good communication fall, we are so happy to have finally met and encountered wonderful estate agents.... Read more
Tenant
23rd Dec 2019 (5 years ago)

M B

5/5 Stars
Everyone I dealt with was so helpful and friendly. I’ve been speaking to Julie on the phone during the whole process of buying my first house and she has been so amazing answering all my questions and finding out everything that’s happening with developers etc. If it weren’t for her I think I’d have given up with it all! Each time I went to view the property, Lewis was there to help and show us around. He was so lovely every time and we never felt rushed to leave, even though the viewings were quite late. So grateful everyone made it all so easy for me. Highly recommended.... Read more
Buyer
30th Nov 2019 (5 years ago)

L Bright

5/5 Stars
Selling a house is a daunting experience but Romans made process seem so easy. The whole team involved which included Mike and Louis were extremely professional and helpful and although there was a slight hiccup mid sale things were back on track within a week. Highly recommend Roman's for the first class service received....Thank you ????... Read more
Seller
27th Nov 2019 (5 years ago)

I johnston

1/5 Stars
They seemed on top of things while we were trying to view and rent the property, I guess that was the local winchetser office. But unfortunately past that the management side were terrible to us, slow to respond when we needed anything, with the default position of blaming us for anything wrong, really poor communication. When it came to moving out the deposit was almost impossible to sort. Each email would take 3 or 4 days to be responded to and overall the process took over 2 months to finalise. Once it did we were charged £450 for a clean despite the fact it should have cost about £175 from a respected cleaners locally. The agents did nothing and were completely useless. There was 0 intent to help or protect us in any way. I will actively not be recommending Roman's to friends and family nor ever using them again. Very disappointing experience.... Read more
Tenant
26th Nov 2019 (5 years ago)

Z Rozman

5/5 Stars
A very helpful and friendly service from Amber in Winchester. Thank you for doing everything that you could for us, and for guiding us through the complicated process of renting us an apartment. We’re looking forward to moving in! Katharine and azizan... Read more
Tenant
4th Oct 2019 (5 years ago)

A Tylor

2/5 Stars
I've been a client in successive businesses that you have inherited but you can't get my name right. You dont' deal with maintainance issues in a timely way. Your team are not properly informed when they come to the phone. recently you failed to deal with a tenant deposit properly and unforgivably left the tenant deprived of their cash and undermined my own position in terms of negotiating damages.... Read more
Landlord
5th Sep 2019 (5 years ago)

H E

5/5 Stars
I would highly recommend Romans to anyone looking to sell their property. They have been prompt and always contactable. They are aware of all their clients and so are able to answer any questions when you call, rather than waiting for a call back. This advantage is lost in some of the larger agents. They are a very friendly team and have made the process of selling much less stressful and seamless. They have also been very supportive with finding us a property to buy and have actively marketed for what we are looking for. They have listened to our needs and not just sent us any random property or badgered us, which many other estate agents have done. They are open and honest and have been great at giving us sound advice, especially Mike who has been fantastic from the first phone call I made to Romans. I could not fault them and wouldn’t hesitate to use them again if I needed to in the future.... Read more
Seller
4th Sep 2019 (5 years ago)

G Fridlington

2/5 Stars
The Winchester office , and Kim Bone were excellent , going out of their way to help to get information which should have been provided by the our property manager Karen Joyce . We have to e mail / phone number of times and still we do not get a satisfactory out come . We are still waiting to hear the outcome and report from TDS regarding the monies arising from the damage caused by our last tenant . something needs changing !!!!!!!!!!... Read more
Landlord
7th Aug 2019 (5 years ago)

R Long

5/5 Stars
Excellent service and attention to detail which has been maintained throughout. Especial thanks to Lewis for his help.... Read more
26th Jun 2019 (5 years ago)

J Hawkins

5/5 Stars
We were previously with Romans for our first move and Amber helped us beyond what I could have imagined. For that reason we chose to go with Romans again this year. We hit a bit of a blip and even though Amber wasn’t even working she went above and beyond to help us. Although the issue was not a fault of hers she still tried what she could to help us and for me that’s all that matters. I have always spoken about how amazing the service is with Romans but Amber is definitely who we go to with anything! Fingers crossed the issue does get sorted but I know whatever happens we can rely on Amber.... Read more
14th Jun 2019 (5 years ago)

P McNeil

1/5 Stars
I'm currently very unhappy with your attempt to unilaterally hike my management fee. This is not what I agreed to and I am not happy to pay it.... Read more
Landlord
6th Jun 2019 (5 years ago)

C Franks

5/5 Stars
Romans of Winchester are being very proactive in the search for a property for me.. Mike is in touch as soon as something suitable comes onto the market. He has listened to what I need and doesn’t waste time in alerting me to properties which are not suitable. They are taking care to make sure the whole stressful process goes as smoothly as is possible.... Read more
Buyer
5th Jun 2019 (5 years ago)

J Wilkinson

5/5 Stars
I was very happy with the service provided by Romans Winchester (specifically Mike Carless) when negotiating with prospective buyers.... Read more
Seller
31st May 2019 (5 years ago)

M Peters

5/5 Stars
Mike was exactly the estate agent I needed when I viewed this property. He let me be while I just absorbed the place and settled into what it might be like to live there, then when I wanted someone to talk to about my thoughts he was open and helpful. So far (still not yet exchanged contracts) everything has gone smoothly and I'm very happy with the whole experience.... Read more
Buyer
20th May 2019 (5 years ago)

C Pollard

5/5 Stars
Just starting the process of purchasing a flat in Winchester marketed by Romans and very impressed so far with the service received especially in my dealings so far with Mike Carless. Quick response to enquiries and requests for information.... Read more
Buyer
19th May 2019 (5 years ago)

P Harper

5/5 Stars
Thank you to Mike Carless at Romans Estate Agents in Winchester. You were always pleasant on the telephone and answered our many questions. Thank. Good luck in the future.... Read more
18th May 2019 (5 years ago)

M Webb

5/5 Stars
Romans (Winchester) have been extremely helpful; Amber Stratton in particular, making things very easy for us and has answered any question we have on our property almost instantly. Would 100% recommend to anyone in the area looking. Excited to move in now... Thank you to Amber and all of the Romans team!... Read more
14th May 2019 (5 years ago)

F Stevens

5/5 Stars
Romans, and in particular Amber, have made the renting process stress-free. Amber has been very easy to communicate with and has answered any questions I have had as someone who hasn't rented before. Looking forward to moving in now!... Read more
Tenant
13th May 2019 (5 years ago)

H Wallis

5/5 Stars
Pippa at Romans has been super helpful securing our rent of a new property. From getting us the first viewing as soon as the property was available to even being present for the installation of new white goods, she's gone above and beyond. A couple of hiccups encountered have been ironed out with care and professionalism and we are very happy in our new home (minus the unpacking of several boxes!) Thank you!!... Read more
Tenant
13th May 2019 (5 years ago)

C Shaw

5/5 Stars
We have only recently started letting with Romans, but we have so far been very pleased with the service we have received. We were shown around the property by Amber who was very informative and friendly. We expressed our interest and stressed how much we loved and wanted the property. She got in touch with the landlord straight away the next morning and clinched the deal - we are extremely grateful to her for this. We have since been in correspondence with Georgina who has been attentive and quick to respond to queries, for which we are also very grateful. This is the first time we have been let managed and we are so pleased with the timeliness and professionalism of the team.... Read more
Tenant
2nd May 2019 (5 years ago)

E Patrasco

2/5 Stars
Hi In terms of admin and fees Romans is efficient and expensive. With regards to property management is not as well. I’ve been waiting for more than a month now for kitchen cupboard door to be fixed, still no change, no communication unless I chase.... Read more
17th Apr 2019 (5 years ago)

M hassard

5/5 Stars
I was delighted to have been contacted by Mike at Romans as they were preparing for a property to 'go live' to market. They had listened carefully to my property needs and were very proactive in making immediate contact to let me know about an ideal house. They have been really helpful the whole way through the process and a pleasure to work with. MH. Winchester... Read more
Buyer
15th Apr 2019 (5 years ago)

P Bernier

5/5 Stars
Have had negative experiences with estate agents in the past, I was pleasantly surprised with the commitment, knowledge and great advice that we were given by Romans. The team were always friendly and on hand to help out with queries. We had a regular stream of viewings and were religiously kept appraised of viewers comments, which was very helpful. Ultimately we sold our house at the asking price and couldn't be happier. It has been a real pleasure to work with a company who are genuine and passionate about what they do. I would definitely recommend Romans for anyone selling their home.... Read more
Seller
11th Apr 2019 (5 years ago)

L Pick

5/5 Stars
Roman's helped my partner and I to search for a suitable apartment in Winchester center. Amber the agent who assisted us was amazing with the search and found many apartments we liked until she found us the perfect place which suited us. Amber kept in constant communication keeping us up to date in the search and also during the renting process. Overall an amazing service!... Read more
Tenant
4th Apr 2019 (5 years ago)

C Hodgin-Culver

5/5 Stars
Great service. Both Craig and Mike have been really helpful as we've dealt with a purchase falling through and helping us find another. They are great at keeping us informed and really honest - not easy traits to find!... Read more
Buyer
3rd Apr 2019 (5 years ago)

C Blatchford

5/5 Stars
Very helpful. Showed us lots of suitable properties. Very efficient.... Read more
2nd Apr 2019 (5 years ago)

E Haynes

5/5 Stars
The staff at Romans were incredibly helpful and were always at the end of the phone if I needed them. They were quick in finding me a tenant and extremely efficient. I would highly recommend!... Read more
Landlord
2nd Apr 2019 (5 years ago)

Z Gécs

5/5 Stars
Excellent service, very helpful and friendly staff (especially Pippa Croucher)... Read more
2nd Apr 2019 (5 years ago)

S Experiences

5/5 Stars
Amber at Romans was absolutely wonderful to my mum who had been looking for an apartment for some time. The service we received was fantastic, from informing us personally via email when new properties were released, to her kind patience talking my mum through the letting process, everything ran so smoothly and now my mum has moved into a wonderful flat in the right location with all of the boxes ticked. Thank you Romans’ and especially Amber ????... Read more
Landlord
1st Apr 2019 (5 years ago)

V Keyworth

5/5 Stars
We have had terrible experiences with letting agents in the past, trying to take unwarranted money out of rental deposits (and flat out lying about why - we caught them out, and they had to return the full amount but that's another story for another time *ahem Belgarum*). So we braced ourselves for the same when we moved out of our Romans property, but the team couldn't have been nicer. They were very reasonable about wear and tear and gave us our deposit back with no quibble. If we ever have to rent again, I would definitely look into using Romans, I'm starting to trust estate agents! They've also been very helpful with our leftover post at the property. Thanks to Jane and the team :)... Read more
Tenant
12th Mar 2019 (5 years ago)

S johns

1/5 Stars
Poor communication, do not send information when say they will. Kept changing times of arranged appointment. Stated would let us know if someone else put in an offer. Going through the paperwork, they suddenly turned around and said it has now been let. Causing us to loose out on another property we were interested in. If u want to be messed around please go with these. Also if you are self employed don't even bother, they will discriminate against you.... Read more
Tenant
7th Mar 2019 (5 years ago)

A Jamieson

5/5 Stars
Romans provide a professional, efficient and friendly service- I would highly recommend them.... Read more
5th Mar 2019 (5 years ago)

R S

5/5 Stars
Bought our first house through Romans. Mike Carless was fantastic throughout the process always got back to us asap and was very helpful with any questions. Very grateful for all the help and would definitely use Romans again.... Read more
Buyer
20th Feb 2019 (5 years ago)

S Drummond

5/5 Stars
We've been looking for our dream house for a few years. We love the area we live in and didn't want to leave. We set our hearts on a property only 2 streets away but we lost out on it. I was feeling upset and worried that we might lose our buyers and saw a house that Romans had for sale. Picking up the phone to them was the best thing I've ever did. Our budget wasn't where it needed to be for this house but I was never made to feel like they didn't have time for me. I had a really wonderful chat Lewis who was really helpful and really listened to my needs and what we were looking for. Then I had a phone call back from Craig Banbury, this man is a true legend. Over the past 2 years both myself and my husband have meet a lot of estate agents and you can sometime feel that a game is being played. From the get go you never felt this way with Craig. He is so honest, so up front with us that within a week get had found our dream home. He's quick on email, returns calls, funny and all round a really good guy...Just what you want when trying to find a new home! I can't thank Craig and the team at Romans, and when we next move I know I'll be going back to them! If you're looking for a new home or to sell your home, go to Romans in Winchester, (and ask for Craig) you won't regret it!... Read more
Buyer
21st Jan 2019 (6 years ago)

B Sasada

1/5 Stars
Take heed! Remember they are lettings agents!! If you are renting a property through them be overly pedantic on your check in report, make a note of absolutely every minutiae and of course document with plenty of photographs. Do not carry out any work yourself even if you are trying to be helpful and making good damage that was already there. It is worth reporting even the tiniest problem, be prepared to chase them a lot. We were without a shower for several weeks. It's a shame because at the start they looked to promising, not in the end though. I guess that's why there is a move to circumvent traditional lettings agencies. I note that another reviewer has had exactly the same problems as us...... Read more
Tenant
8th Dec 2018 (6 years ago)

P Collins

1/5 Stars
Beware ! Do not use this company making money out off deposits- unfair and untrue check out report stated I had made fixings in walls totally untrue walls were as I found them. I used their recommended cleaning company at a cost of £420.00 Romans stated clean not satisfactory they deducted £50.00 from my deposit. In my option unprofessional, slow, ignored many requests to fix feature fire in lounge for the whole of the 13 months they did nothing. Paying just under £2000.000 per month not sure why any property would have poor quality carpet in a bathroom/toilet they deducted more money because of small stains caused by bleach. Having visited Winchester office twice , emailed many times the facts and truth have been completely ignored. Paul Collins... Read more
Tenant
1st Dec 2018 (6 years ago)

Anonymous Tenant

1/5 Stars
Beware - unprofessional out made money from deposits, totally inaccurate report , wrong on very account do not rest from this company, unless you want to get ripped off.... Read more
Tenant
30th Nov 2018 (6 years ago)

H Lech

5/5 Stars
Brilliant service from both Pippa and Charlotte they both went beyond the call off duty. Would definitely recommend them to friends and colleagues... Read more
30th Nov 2018 (6 years ago)

T Howlett

5/5 Stars
After trying 3 other agents, Romans finally got the right people through the door and within 5 weeks of going on the market we achieved our sale. Special mention should go to Craig! Would recommend them as one of the best agents in Winchester.... Read more
Seller
30th Nov 2018 (6 years ago)

K north

5/5 Stars
The team at Romans have been fantastic, especially our main point of contact Craig and mike. Top lads!! Nothing is too much trouble for them and have even been at the end of the phone on a Sunday! We have and will always recommend these guys to anyone we know wanting to buy and sell!... Read more
1st Nov 2018 (6 years ago)

F Sasada

1/5 Stars
Very poor customer service, incredibly disappointed. We rented a property over 18 months and there were many problems including hot water being turned off in bathroom for 2 weeks, exposed fuses to lights in communal areas, carpet causing trip hazard on stairs - these problems were either not addressed at all or were very slow to be addressed . At the end of tenancy they insisted that minor scuff marks and chips should be taken out of our deposit - we felt this was totally unreasonable as in every other property I have rented over the past 15 years this would always be the responsibility of the landlord and would be considered normal wear and tear.... Read more
Tenant
20th Oct 2018 (6 years ago)

J Mulcaster

5/5 Stars
The customer service provided by the Romans team is exceptional. Their courteous and thoughtful attitude was maintained from the start of the process right until we received our keys to move in. Our main point of contact, Craig, was brilliant. Highly recommended.... Read more
Buyer
2nd Sep 2018 (6 years ago)

M Anfield

5/5 Stars
Craig and Alison have been AMAZING after being lied to on many occasions by another well known estate agent in Winchester Romans were a breathe of fresh air! Emails always answered even on weekends, nothing was too much trouble for them. Sale was quick and smooth. I would highly recommend them anytime! Been an absolute and easy process buying a house for the first time in the UK! Thank you guys ????????... Read more
Buyer
8th Aug 2018 (6 years ago)

D Brown

5/5 Stars
I found Romans to be courteous and professional throughout our dealings with them. Communication was good, usually on a weekly basis, until our sale was agreed. It is after the sale is agreed that you find out how good (or not) your agent is. Romans was excellent in chasing up and down the chain, making sure that all parties are progressing. Often, they knew more about what was going on than our solicitor! There's a lot of talk about fixed-fee agents, but we feel that Romans earned their commission, and we recommend them.... Read more
Seller
25th Jul 2018 (6 years ago)

C Kitromilis

5/5 Stars
I've had a lovely experience with the Romans when on the hunt for a rental property in Winchester. Pippa Croucher was assigned to all the viewings I've had with the company and she was amazing. While I didn't end up renting a house through their agency, I still wanted to give credit to the countless efforts of the company to assist me and their impeccable service and professionalism.... Read more
8th Jun 2018 (6 years ago)

T Tikare

5/5 Stars
Excellent, personable service. They did their best and made sure that we secured our property. I would highly recommend their service.... Read more
Buyer
2nd Apr 2018 (6 years ago)

M Fowkes

3/5 Stars
Helpful with requests for viewings and excellent timekeeping.... Read more
27th Mar 2018 (6 years ago)

D Howard

5/5 Stars
Romans helped us find a great home, quickly. Pippa went above and beyond to find just what we needed and the whole process has been very smooth. I would definitely recommend Romans - Winchester.... Read more
Buyer
21st Mar 2018 (6 years ago)

S wensley

5/5 Stars
Excellent and efficient agents from initial contact and throughout. Romans kept us in close contact with the house sale which was recently completed and surprisingly quick. Highly recommended and professional... Read more
Seller
15th Mar 2018 (6 years ago)

J stones

5/5 Stars
Highly recommend Romans. We wasted a lot of time with other agents not getting anywhere. Being dinasaurs we did not want a load of fluff and graphs. Neither did we need viewings that were not appropriate. James “cold called” on us and chatted on the doorstep but was not pushy at all. After giving the other agents a final go we gave up after a careless faux-pas. James and team arrived, and immediately we felt this team would work together and we were not disappointed. We had weekly updates, sensible advice and happily recently achieved a sale which is proceeding well. They also have been helpful with the onward purchase agents. We mainly were in touch with Craig & Fern but the whole team have been helpful and after 34 years will be moving soon. We are grateful for the advice and help and wholeheartedly recommend Romans to anyone wanting to move and to have personal service.... Read more
Seller
2nd Mar 2018 (6 years ago)

K Munnoch

5/5 Stars
The team are always professional, very helpful and accommodating, not to mention securing rentals for my properties in, always competitive, but sometimes very challenging situations. Mary Maleham in particular has been a constant and unfailing support. Thank you.... Read more
Landlord
10th Jan 2018 (7 years ago)

R Shears

5/5 Stars
We would highly recommend Romans Estate Agents in Winchester. They are dedicated to meeting the needs of their clients. They are honest and reliable, they will pursue potential buyers ensuring you sell your home and they will support you through the conveyance process ensuring the chain succeeds in exchanging contracts in a timely manner. Having dealt with numerous estate agents who over promise and under deliver, we can say with confidence that Romans Estate Agents in Winchester provide the best customer service and will exceed your expectations.... Read more
Seller
20th Dec 2017 (7 years ago)

D B

1/5 Stars
I have found dealing with this agent the most distressing I have ever known!! At the end of my tenancy, despite having properly cared for the property I had rented and indeed had the overgrown garden landscaped and improved at my own expense, I have been accused of causing damage to the property that was already present at the beginning of my tenancy!! I CAN NOT STRESS ENOUGH... PLEASE THINK VERY CAREFULLY BEFORE RENTING A PROPERTY FROM THIS AGENT, IT HAS CAUSED ME SERIOUS UPSET AND DISTRESS, HAVING BEEN ACCUSED BY THIS AFENT OF CAUSING DAMAGE TO THE PROPERTY I SIMPLY DID NOT DO!!!... Read more
Tenant
19th Dec 2017 (7 years ago)

A French

5/5 Stars
I've been delighted with the courteous and genuinely joined-up, professional service I've received from Romans. All the staff I've recently dealt with have been highly professional, courteous, and warmly helpful, treating me like a valued customer. They have appreciated my lack of experience in property dealing have duly explained every aspect with appropriate sensitivity and detail. I've been thoroughly impressed as well at the genuinely joined-up service offerings across property management, sales, auctions, surveying and legal. Top class! Can certainly recommend this firm!... Read more
1st Dec 2017 (7 years ago)

N Liddell

5/5 Stars
We have been renting for three years and our property was put on the market. Fern and Craig were sensitive to the situation and when we mentioned that we may be interested in buying it we were put on to Steve from their mortgage team. Steve was professional and very knowledgeable and made us realise that owning a home could be in our reach. He went above and beyond to offer advice as did Craig with the property. Although we may not buy the property we currently in we will not hesitate to use them as a team in helping us find our "forever" home. Thank you Craig, Fern and Steve for all you have done for us this far. We look forward to continuing to work with you! You guys are amazing!... Read more
Tenant
22nd Nov 2017 (7 years ago)

L Roper

5/5 Stars
I cannot recommend James and Craig and their team at Roman's highly enough. After a terrible experience with Estate Agents I was left wondering their value and worth to me when I was selling my house just outside WInchester. Thankfully they restored that faith very quickly and I would not even attempt to sell a property without seeking their services and advise. My house was correctly priced and positioned on the market and within a few weeks I had an offer. The selling process was monitored every step of the way and they took care of everything. If you have any doubts about what Estate Agents do - use Roman's and you will be secretly surprised. Most excellent experience!... Read more
Seller
4th Oct 2017 (7 years ago)

G Wyk

5/5 Stars
I have recently relocated to Winchester and was assisted by Clair Barnes who was only too pleased to introduce me to new areas and available properties matching my criteria. Very professional and friendly service all-round and would highly recommend dealing with the Romans team.... Read more
3rd Aug 2017 (7 years ago)

J Broadbent

5/5 Stars
Craig Banbury made finding our first house a breeze, after having an terrible experience with Bridges Craig made the process feel easy. He was pro active and made sure we were constantly updated throughout. Thanks again Craig!... Read more
Buyer
6th Jun 2017 (7 years ago)

T White

4/5 Stars
Leaders provided a good service, particularly with chasing the leasehold managers and the vendors solicitors... Read more
26th Oct 2016 (8 years ago)

M Weeks

5/5 Stars
We required accommodation for a specialist employee and his Wife on a secondment from Japan. From the outset communications were excellent, a truly professional execution of all that was required in an efficient time scale. Well done Leaders of Winchester; you should be proud of your service.... Read more
Landlord
9th Apr 2015 (9 years ago)
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