My cercomtences changed and I had to pull out and cancelled the sale. Cloud did not charge me any fees. I will definitely use and recommend any one to use this agent in the feature. Thank you.... Read more
Seller
30th Jan 2025 (11 days ago)
Kept me updated. Moved quickly to value and market my property, seemed too keen to close once I had received an initial offer, however I do feel I have received a fair offer.... Read more
Seller
17th Nov 2024 (12 weeks ago)
F Roddis
I would have no hesitation in recommending someone to sell a house through Cloud Nine.
It was sold quickly at a fair price, and Jonathon kept in touch with both sets of solicitors making sure there was no hiccups.
I wanted contracts exchanged before the budget and Jonathon spent his day off making sure it happened, without his intervention on my behalf I think the solicitors would still be just emailing each other over tiny things.
Thankyou... Read more
Seller
6th Nov 2024 (14 weeks ago)
S Amanfo
Excellent customer service... Read more
1st Nov 2024 (14 weeks ago)
pufferfish1802
They have been absolutely brilliant and would not have know what I would have done without them. Kept me updated and informed on all processes , a shout out to Jonathon & Harry for all their time... Read more
23rd Oct 2024 (16 weeks ago)
O Estella
Nice customer service
Joana was soooooo nice to me... Read more
18th Oct 2024 (16 weeks ago)
M Khan
A very good service especially to landlords, i have a great experience dealing with cloud9.... Read more
Landlord
11th Oct 2024 (17 weeks ago)
A Jabar
Thanks for your full short moving process is very easy joana... Read more
10th Oct 2024 (18 weeks ago)
V O.
Warm. Kayleigh showed very warm reception to me as I walked through their door. Exceptional. Eki expressed professionalism and promptness to all my questions and concerns. Getting the property was swift. All necessary checks done in quality time than I've not seen elsewhere. Kudos. I write this review from my heart. I do hope you guys keep it up.... Read more
Tenant
5th Oct 2024 (18 weeks ago)
W Gh
It was so amazing with Juana she is very good in communication with people i there for recommended her any one who is looking for a property to connect her at cloud 9 estate Coventry.thanks... Read more
4th Oct 2024 (18 weeks ago)
J Taylor
Eki made the process quick and easy to get our rental sorted.... Read more
Tenant
27th Sep 2024 (19 weeks ago)
Y shaik
I do not recommend Cloud9 Estate's services. We recently rented a home through them, and after vacating, they imposed multiple charges. While we can accept the cleaning fee, they also charged us for removing items and unprofessionally suggested we pull weeds in the backyard by hand. Additionally, they had an old, torn spring bed but still asked us to pay for cleaning it. Charging for deep cleaning is understandable, but the unnecessary charges make it unlikely that we'll use Cloud9 again. I would not recommend them to anyone.... Read more
Tenant
23rd Sep 2024 (20 weeks ago)
Miguel
The estate agent Joanna, attended to my move very well, was always clear with updates and I recommend for others to ask for expertise!... Read more
23rd Sep 2024 (20 weeks ago)
O ABDULRAHMAN
Joana has been absolutely brilliant and professional in the course of my renting process. She’s been very patient and helpful, and made the whole renting process that usually looks cumbersome seamlessly easy! I think she deserves a raise!
Thank you Joana, you are a star!... Read more
Tenant
20th Sep 2024 (20 weeks ago)
J Lockhart
What a fantastic, smooth and professional experience with Jonathan and Harry at Cloud9.
Within a week of listing our property sold, and the viewings they managed in the meantime were respectful of our commitments and our property.
During the transaction they were willing to go the extra mile to make sure all sides were kept up to date, and to encourage the process along when needed.
Would highly recommend.... Read more
Seller
20th Sep 2024 (20 weeks ago)
C Daniel
I would like to express my heartfelt gratitude to Jonathan and the team for their assistance throughout the sale of the property at 63 Canon Hill Road. From our very first meeting to finding a buyer and finalizing the sale, I have been thoroughly impressed by their professionalism and the way they have handled every step of the process.
Their attention to detail and consistent follow-up have been exceptional, making the entire experience smooth and stress-free. I truly appreciate the hard work and dedication they have shown.
I highly recommend this agency as an outstanding property management company, and I am very grateful for everything they have done.
Thank you once again for your excellent service!... Read more
Seller
16th Sep 2024 (21 weeks ago)
D Wood
Jonathan, Harry and the Cloud9 team handled the sale of our late father's property with professionalism, enthusiasm, tenacity, and sensitivity. In particular, Jonathan was excellent at maintaining communication with us throughout the process, liaising with all parties and professionals involved, always with candour, tact and good humour, despite some pretty big challenges beyond even his control (!) along the way. Thank you.... Read more
Seller
16th Sep 2024 (21 weeks ago)
J Vekaria

I have been a Landlord with Cloud9 for almost 10 years (since they started) and they have also sold 3 of my properties. Having used many of the other agents in Coventry before I can confidently say Cloud9 are the best I have ever used and here is why:
- Their internal CRM/letting systems are superb. This means they stay on top of all my gas safety check dates/EPCs etc. They stay on top of all the important dates and not only inform me of when things are coming up but pro-active organise the necessary inspections and just ask me to approve things.
- Automated rental statements sent to me every month (with any agreed maintenance costs deducted so I don't need to worry about paying additional contractor invoices).
- They will always send a courtesy email if tenant is paying rent by cash and the rental payment will be delayed by a few days, or if for any reason the rent is late from the tenant then they email me in advance and let me know they are chasing. Happens rarely but it's good to know how proactive they are.
- Maintenance - They have an excellent internal maintenance team. This means I as a Landlord am charged extremely reasonable pricing for any maintenance work required (and yes I have compared their prices to other contractors, they are always the best and the lowest).
In addition to this, they send me WhatsApp videos and photos of the maintenance issue and then send me videos and photos once the fix has happened. I have so much trust in this team and really appreciate them going above and beyond to look after my properties, tenants, while also getting my costs down.
- Very responsive - If I call to ask for an update on a property sale or something and the individual I need to speak to is busy, Cloud9 take a message and I ALWAYS receive a call back or at the very least an email update.
- Sales and letting commissions are very reasonable. Especially for the service they offer. The sales team have gone above and beyond with the sales of my properties and found a lovely buyer each time.
- Everyone on the team is super friendly, respectful, professional and helpful.
I have so much trust in Cloud9 and their integrity. I am so grateful for everything they do to take away any stresses of letting/selling properties for Landlords. I don't live close to the Coventry area, so having a team I can trust is crucial.
I do not go anywhere else for my property rentals or sales in the Coventry area (as mentioned before, I have worked with most other agents in the Coventry area and there is a reason I ONLY use Cloud9 now). Hugely recommend these guys.... Rosie, Sanj, Majek, Jonathan, Dylan, Harry everyone else, thank you so much for all you do. I really appreciate you.
I hope this review is helpful for any Landlords/Property Investors thinking of working with Cloud9.... Read more
Landlord
13th Sep 2024 (21 weeks ago)
J savage
Joana was amazing on helping me getting the flat and she made the process look so easy. When I started living in the flat, the property had a few issues, however after calling Cloud9, they always made sure that the problems were sorted asap and now I'm comfortably living in the flat. Thanks again for your help guys!... Read more
Tenant
11th Sep 2024 (22 weeks ago)
X Li
Thank you Cloud 9 estate for providing professional service and quick promote communication. I 'd especially like to thank Harry who has been kind, approachable and very helpful in issue solving throughout our purchase.... Read more
Buyer
11th Sep 2024 (22 weeks ago)
I King
Very pleased with the valuation process this morning. Dylan dealt with my needs in a prompt manner and with a great attitude.... Read more
6th Sep 2024 (22 weeks ago)
B Enurah
The best in letting matters... Read more
Landlord
5th Sep 2024 (23 weeks ago)
B Benny
The staffs are very rude and after signing the contract they will show you their real face . Not satisfied with their service . The staff name was alley who was doing my documentation and dear students please don’t get trapped under them if there was a option for zero star worst experience
This thing was happened a month back and after I posted the review the agency has asked me to remove the review which I posted on July this is the 2nd time I am posting this... Read more
Tenant
4th Sep 2024 (23 weeks ago)
S Higgins

TLDR: Students AVOID. I can't say anything about the professional living accomodations, but far too expensive and rude to students in particular.
Unfortunately, one of the worst experiences I have ever had in rented accomodation. AVOID if you are a student, I will elaborate below.
We moved into our address in August 2023. When we entered the property, myself and my housemates found the house was infested with flies. When we called them, we were told the issue wasn't that serious and to fix it ourselves as we were liable - considering this was the same day we moved in, we found this to be unfair. So we pushed again in the morning: we had a rude back-and-forth with their service team, and they finally came to fix the problem after our insistence. This was only the first occurance on DAY ONE.
Throughout the year we experienced similar issues with the stairs being stapled together poorly, and 'fixed' by just stapling them again, limescale and mould on the toilet and shower prior to moving in, and just overall unclean living quarters. The worst occurance, however, was when the pipes in the ceiling burst and filled the living room with sewage (urine and faeces on our ceiling, floor, sofa, and in the electrics). AGAIN, we were told that they could not come to fix it on the day despite this being a health risk to myself and my roommates. I found this incident particularly frustrating, as even after we insisted they come and fix the issue, we were then left to clean the human waste off of our floor, sofa, and ceiling. As students we felt we were treated like disposable items.
My experience with their customer service team was unfortunately nothing but rude. I could probably excuse a few mistakes if we treated with dignity and respect, however every phone call I had with them was unpleasant and unhelpful. Now that we have moved out, they charged us ludicrous prices for incidental repairs, some of these charges directly violate their tenancy agreement, too. As a collective, we have agreed to just pay them off as we don't want to deal with them anymore, but other students will not be so lucky.
AVOID... Read more
Tenant
4th Sep 2024 (23 weeks ago)
T Dixon
I would 100 percent recommend cloud 9 estate agent. They were amazing from start to finish and were always at the end of a phone if needed. They would always call you back promptly if no one was available and always replied back to emails. Harry dealt with the sale of our house and I couldn't thank him enough for all his hard work and efforts to keep us in the loop with everything. We would not of got in the house as quickly as we did if it wasn't for Harry doing alot of the chasing as the solicitor's were very slow. Thank you again!... Read more
Seller
4th Sep 2024 (23 weeks ago)
D Bhaumik
Great experience I had to get our first property. Many thanks to the team.... Read more
Buyer
2nd Sep 2024 (23 weeks ago)
K Chayter-Brown
Extremely happy with the service from Jonathan and Harry. Honest valuations, available when needed and called when they said they would. ????... Read more
2nd Sep 2024 (23 weeks ago)
I STANLEY
Thank you for all your help Joana... Read more
2nd Sep 2024 (23 weeks ago)
K Goulding
Fantastic estate agent, helped us from the very start and have excellently communicated every step. Harry has been brilliant to all parties involved and would highly recommend.... Read more
28th Aug 2024 (24 weeks ago)
K agnes
Joana was helpful throughout the whole process... Read more
27th Aug 2024 (24 weeks ago)
J sabbar
very helpful with us finding a home to move into... Read more
26th Aug 2024 (24 weeks ago)
P Byrne
Cloud 9 wow all the stories about estate agents and then there’s Cloud 9.
All the way through this process which isn’t easy there has been constant communication, sharing information and hard work on this team.
I highly recommend if you are thinking of selling Cloud 9 is your team ????
Special thanks to Harry and Jonathan.... Read more
Seller
23rd Aug 2024 (24 weeks ago)
H Saxton
Very easy and quick responses as well as support , Eki was really good... Read more
22nd Aug 2024 (25 weeks ago)
O Olamide
Smooth and seamless... Read more
22nd Aug 2024 (25 weeks ago)
M Isaac
The process of renting an apartment with Cloud9 estate is smooth and easy.... Read more
Tenant
20th Aug 2024 (25 weeks ago)
Good communication and great advertising.... Read more
Seller
17th Aug 2024 (25 weeks ago)
S KUTTAN
I have been searching for a Studio in Coventry and I had only few days to spend on finding it. And I approached Cloud 9 Estates office in Clement Street and they quickly registered me and send available property details to my email id. The viewings were pre booked appointments and I didn’t had to wait so long. They have many properties and it is easy to choose from. Also I chose Reposit option and the referencing was also so fast and today I moving in to my new accommodation. Thanks to Cloud 9 ????... Read more
Tenant
16th Aug 2024 (25 weeks ago)
E Conta
Joana was very professional in her work and was helpful in getting me a viewing date. Answered all my questions regarding the house... Read more
13th Aug 2024 (5 mo. ago)
Wplaskitt
Eki was very helpful and it was a good process... Read more
12th Aug 2024 (5 mo. ago)
M canales
Very good process with Eki... Read more
12th Aug 2024 (5 mo. ago)
O ADETIFA
The experience has been so far so good. The person in charge has been supportive throughout the process and I wish to be in contact.
Cheers.... Read more
12th Aug 2024 (5 mo. ago)
D Gorge
I recently rented a property through Cloud 9 estate, and the experience was exceptional from start with Mandeep for the viewing to finish the letting manager Eki handing over the keys. The team was professional, responsive, and truly dedicated to satisfying my curiosity. They made the entire process smooth and stress-free. I appreciate them for making this a positive experience.... Read more
Tenant
9th Aug 2024 (6 mo. ago)
E James
It was an easy experience moving in, very friendly and welcoming agents.... Read more
F watkins
Really nice woman who helped us. Really welcoming and gave us all the information we needed... Read more
J Shaw
Moving in process was easy and straight forward. Great communication with the team... Read more
C Randall
Really helpful team, helped us organise our rental without stress... Read more
Tenant
5th Aug 2024 (6 mo. ago)
Anonymous Homeseller
Very Good service... Read more
Seller
2nd Aug 2024 (6 mo. ago)
A Osei
Very lovely company, always ready to help and Eki was really patient and very helpful too... Read more
R Gh
Joanna was very amazing from the beginning till the end of the entire process. She made me feel very comfortable and at ease and she ensured I had a very smooth process. Thank you cloud. Thank Joanna... Read more
29th Jul 2024 (6 mo. ago)
E Amankwaah
The place was very nice and amazing and the assistant Joana was very kind and patience with us along the way... Read more
22nd Jul 2024 (6 mo. ago)
Anonymous Homeseller
Detailed valuation and marketing plan. Great customer service and reaponse tine... Read more
Seller
22nd Jul 2024 (6 mo. ago)
J Dhami
I did a week of work experience at Cloud 9 Estates, and it was absolutely fantastic! The team was incredibly friendly and welcoming, especially Rosie, Andrea, Sanj, Kayleigh, and Maciej. Rosie encouraged and empowered me to take on new challenges, while Andrea worked closely with me and helped me develop many skills. Maciej and Sanj were both very understanding and supportive throughout my time there. The positive and dynamic work environment left me feeling inspired and more knowledgeable about the real estate industry. For anyone seeking a top-notch experience, I highly recommend Cloud 9 Estates!... Read more
20th Jul 2024 (6 mo. ago)
A Kangatharan
I am glad to be associated with Dylan and Joana at Cloud 9 Estate Agents. They are consummate professionals who understand the needs and preferences of landlords. Their kindness and support were evident at every stage of the process. I highly recommend them to anyone in need of assistance and support in real estate matters.
Dr Alan Kangatharan
AK Housing Solutions Ltd... Read more
Landlord
19th Jul 2024 (6 mo. ago)
S ghassemi
Everything was perfect... Read more
19th Jul 2024 (6 mo. ago)
D Bassan
Andrea was friendly & extremely attentive to my enquiry. She wasted no time & went above & beyond by mentioning ways to find parking & how to register to the area. Thank you... Read more
18th Jul 2024 (6 mo. ago)
S minhas
kayleigh was super helpful and answered all my questions about the property i was interested in... Read more
18th Jul 2024 (6 mo. ago)
I Odey
Spoke with Joanna to collect my keys, she was friendly and quite helpful. The best customer service. Definitely 5 star!!... Read more
Tenant
18th Jul 2024 (6 mo. ago)
R kumar
The over all Process is too goo.Thank you Eki supported to complete the applications and with calls coordination.... Read more
17th Jul 2024 (6 mo. ago)
J Keita
Thank you to Kayleigh and Joanna for all your help... Read more
17th Jul 2024 (6 mo. ago)
F Hoti
Outstanding service! The staff were attentive and helpful, making my experience exceptional. Will work with them again in the future.... Read more
16th Jul 2024 (6 mo. ago)
B Shakespeare
From start to finish a totally professional organisation overcoming hurdles along the way. Jonathan’s whole team did a great job but I must give a special big shout out to Harry who always went the extra mile with excellent communication at every stage. Without his tenacious attitude I doubt it would have been as smooth as it was. Many thanks job done ????... Read more
16th Jul 2024 (6 mo. ago)
M Cooke
Prompt service in picking up keys, no issues in sorting tenancy... Read more
Tenant
15th Jul 2024 (6 mo. ago)
E Kpeji
I want to make a review on Eki, she has been amazing and has excellent customer approach... Read more
12th Jul 2024 (6 mo. ago)
M Travasso
Harry from cloud9 helped me buy my first home. I'm pleased with his service and would recommend everyone to use cloud9 in any property lettings or sale. They make the whole process easy for you.... Read more
Buyer
9th Jul 2024 (7 mo. ago)
G VADADORIYA
Fantastic service and brilliant communication by the whole team of Cloud9. We sold our property through them. They found buyer within 1 week. We have found Cloud9 very helpful in providing a professional service, and guidance to smooth each step of selling process. Responded to phone calls and emails, and relayed messages without delay. We’ll definitely use Cluod9 in future and would highly recommend to anyone who looking for genuine and professional estate agent in Coventry area.
Many Thanks to Dylan, Harry and Jonathan and entire team Cloud9.... Read more
Seller
9th Jul 2024 (7 mo. ago)
A Ganatra
Have been dealing with Cloud9 agency for many years. Excellent, caring and professional staff..... well done guys. I am inclined to mention all the staff names I have dealt with over the years, Sanj, Rosie, Andrea, Dylan,Maciej, Stacey, Joana, Eki, Jonathan, sorry if I have left anyone out. Once again keep up the great work guys.... Read more
R Jenna
Karan has been efficient and supportive in locating properties for my needs, easy to communicate and work with :)... Read more
D Kokocinska
We've had great experience with this agency. Very polite and professional service. Highly recommended.... Read more
I Iyamu
I highly recommend cloud9 to anyone looking for a house. The process was completed by the agent Eki in 3days. Thank you so much... Read more
D Sadiq
Great customer service, excellent communications ? ?ki was very helpful. Thank you... Read more
P Mbaeru
the maintenance team was excellent and helped me and guided me to fix my issue over the phone. he was patient and also a good listener... Read more
Tenant
29th Jun 2024 (7 mo. ago)
P kumar
I contacted cloud 9 via Zoopla for a valuation visit. They contacted me very next day to set up an appointment. One of the sales negotiators (Harry) came for a visit and did some background research for the property price of similar properties nearby to give me better understanding of price range for my property. I discussed my situation and Harry kindly suggested few other options possible for investments and answered my questions with patience and clear reasoning. Overall, very happy with the visit. Harry has a very pleasant personality and easy to talk. He was very processional and I felt he was genuinely willing to help me to make right decisions for my family.... Read more
Seller
28th Jun 2024 (7 mo. ago)
C Waugh
Having worked with Harry, Jonathan and the Cloud9 team for the last few months, I found them to be very conscientious, good communicators, follow through on what they say they will do and just a fab, friendly, helpful and determined team! If you are considering selling, then I would urge you to have them out and see what they can do.... Read more
Seller
25th Jun 2024 (7 mo. ago)
A Acton-Slaney
The team over at Cloud 9 are simply the most professional agents that I have ever dealt with. They always do what they say they'll do and keep me fully updated. Absolutely brilliant!!!... Read more
24th Jun 2024 (7 mo. ago)
T Scott
Recently sold my house in Coventry. Very helpful & professional service and would definitely recommend.... Read more
Seller
21st Jun 2024 (7 mo. ago)
S hamasoor
I cant thank cloud9 enough for finding me a house. Eki and Kayliegh were very helpful. I highly recommend cloud9 estate. They have an amazing team.... Read more
Buyer
4th Jun 2024 (8 mo. ago)
A kattamuri
The agents have been very nice and provided me with the right details. Especially Karan has been amazingly helpful and informative. A quick responsive estate agent.... Read more
V Joy
Very good service,very helping for finding suitable property's agency helped me to get a good home in Coventry special thank to karma and Eki... Read more
Buyer
29th May 2024 (8 mo. ago)
S Sajan
Excellent service... Read more
29th May 2024 (8 mo. ago)
A Mega
Eki was very nice towards me and patient with me . Eki was diligent with the process and made all the house application process easy for me . All thanks to her.... Read more
Tenant
24th May 2024 (8 mo. ago)
V Wieckowski
I would like to say a big Thank You to everyone in the Team. Your invaluable knowledge of the local market achieved a higher than anticipated sale price. You also provided an excellent service from start to finish. My wife & I are delighted.... Read more
Seller
17th May 2024 (8 mo. ago)
M Danquah
Good and amazing experience with cloud9 estate agents…????... Read more
15th May 2024 (8 mo. ago)
V Wong
Smooth process from enquiry to move in, thank you to Joanna for all your help and support with the processes. They are very quick with their responses and explain all the details.... Read more
Tenant
13th May 2024 (8 mo. ago)
A Shah
Very happy with the service from Stacey. We had a last minute HMO inspection and she went above and beyond to ensure that all the works were completed prior to the inspection. The result was that we were granted a 5 year license. Super happy with the result. Thank you Stacey!... Read more
Landlord
10th May 2024 (8 mo. ago)
K Agyankor
Great team you’ve got there... Read more
N Rajan
I recently rented my house through cloud9 services. I was very much happy with the services they provided. Many thanks to EKI who helped me in settling up everything since I m new to the country. Appreciate for all the support provided..... Read more
Landlord
8th May 2024 (9 mo. ago)
S Abhilash
It was a wonderful experience with cloud9 estates.As a new resident your staff helped me a lot in renting the property. Thank you so much for your support.... Read more
Tenant
3rd May 2024 (9 mo. ago)
Did everything I asked of them and always on hand to answer questions.... Read more
Seller
28th Apr 2024 (9 mo. ago)
C ps
It was a great experience less stress... Read more
26th Apr 2024 (9 mo. ago)
F Odei-Akuffo
Right from viewing the property to moving in today, I have been well taken care off by the lovely team at Cloud 9 estates.
Very Impressed with Eki. She is amazing at her job.... Read more
Tenant
26th Apr 2024 (9 mo. ago)
Cloud 9 were Amazing. They always kept me in the loop from step one. My property sold very fast, would highly recommend ????... Read more
Seller
22nd Apr 2024 (9 mo. ago)
S U
I had a wonderful experience finding the right place from cloud9 Estate. Though there was some delay for renting process from my end, they were very patient and were constantly following up and helping me with daily reminders. Very good experience and properties all together.... Read more
Tenant
22nd Apr 2024 (9 mo. ago)
D GAMES
Everything was successful
Amazing people... Read more
19th Apr 2024 (9 mo. ago)
J Franek
Everything went really smooth, I would recommend... Read more
17th Apr 2024 (9 mo. ago)
L Nux
Many thanks to Harry, Rosie, Dylan, Jonathan for their continuous support throughout the sale and handover process. Can't thank the team enough as they made me feel that I was part of their family as I can see their sincere efforts in chasing the legal teams from both sides to secure me this place earlier than expected. I would highly recommend the team to anyone who is new to property market as they take almost all the trouble in getting things done smoothly for the clients.... Read more
Buyer
12th Apr 2024 (9 mo. ago)
K lole
My house sale went very smoothly from initial listing to completion was just over 6 months and that included the Christmas period. They seemed to have a good knowledge of properties in the area. Harry was very responsive to any calls/emails and worked hard with solicitors on both sides to get the sale completed as quickly as possible.... Read more
Seller
12th Apr 2024 (9 mo. ago)
S Toader
One of the best team in coventry and they are super professional and helpfull,
Thanks everyone for your help... Read more
12th Apr 2024 (9 mo. ago)
M clarkson
Joan customer service is exceptional and outstanding. Excellent communication and people management skills. She is very reassuring and supportive.... Read more
11th Apr 2024 (9 mo. ago)
A Nathaniel
The whole process was very quick thank you to the application team... Read more
3rd Apr 2024 (10 mo. ago)
D Lane
The process was very efficient compared to other lettings agents I have used to move out, all of the staff where friendly and helpful.... Read more
26th Mar 2024 (10 mo. ago)
N Nish
As a tenant, I am very happy with the onboarding process, the responses from the agent, All the querries are prompty answered.
Glad we are using your services... Read more
Tenant
20th Mar 2024 (10 mo. ago)
S LINE
Joan was very helpful with my move in and made sure everything went smoothly... Read more
Tenant
20th Mar 2024 (10 mo. ago)
T horton
Eki has been so helpful in assisting my house move,, always a pleasant welcome by all staff when you visit the agency... Read more
18th Mar 2024 (10 mo. ago)
H Oyekanmi
Thank you to Eki and Joana for you help , you guys are wonderful and nice xx... Read more
15th Mar 2024 (10 mo. ago)
S M
Good service. They were incredibly professional and responsive throughout the process.... Read more
13th Mar 2024 (10 mo. ago)
V Sai
All...smooth process and friendly staff.... Read more
11th Mar 2024 (10 mo. ago)
W K
Everything is good and process is extremely smooth... Read more
11th Mar 2024 (10 mo. ago)
A zaynab

Oh, really? I just saw this.
So how come I won the dispute when an adjudicator came in? I received over £700 end of tenancy charges from cloud 9, but the adjudicator only awarded a reasonable £70.
If you really cares about your rating than be fair in your dealing with people. Instead of defending with lies and insult at least be professional.
(I know people that experience the same, if you can charge me over £700 for an unfurnished apartment and in the great state I left it. I can confirm it is just your normal routine to charge an unreasonable amount as end of tenancy charges. But most people do not know their right and what is regarded as damages and normal wear and tears, what is the tenant/landlord responsibilities and so they just pay the amount).
How come you never had issues during all the routine inspections during my tenancy, but came up with over £700 end of tenancy charges?"
It's a shame you have no politeness, and formal etiquette in responding to honest criticism.
I wish I could add end-of-tenancy inventory here to show how I left the property spotless.... Read more
Tenant
8th Mar 2024 (11 mo. ago)
A Far
Helpful, reliable staff (Amanda and Joana)... Read more
8th Mar 2024 (11 mo. ago)
W Simon
I had a great experience with Cloud9, the sale was very smooth and the staff were very helpful. I would recommend to anyone looking to purchase a property.
Thank you.... Read more
Buyer
8th Mar 2024 (11 mo. ago)
D Nworah
They are really nice and welcoming, really helpful and accommodating with all of my requests. Thanks so much Joana.... Read more
8th Mar 2024 (11 mo. ago)
B gwara
Joana thank you. You are so helpful... Read more
7th Mar 2024 (11 mo. ago)
V Jacob
Very helpful and quick response, thank you... Read more
1st Mar 2024 (11 mo. ago)
S akintan
Quite easy and less stressful, all thanks to Joana... Read more
1st Mar 2024 (11 mo. ago)
S Hussain
I been through all the presses and everything is perfect. Very helpful peoples . Really happy and thanks for the company... Read more
1st Mar 2024 (11 mo. ago)
K Lynch
Absolutely fantastic service really helpful everything straight forward and easy process... Read more
1st Mar 2024 (11 mo. ago)
S Mahal
The great work Cloud9 do for me is and has always been outstanding. Keep up the great work you guys are doing ????????... Read more
14th Feb 2024 (11 mo. ago)
T Ramsay
Excellent customer service my move in was very smooth and hassle free!... Read more
Tenant
12th Feb 2024 (11 mo. ago)
P Chikazhi
Thank you team for the great commitment to make sure we get the best.... Read more
12th Feb 2024 (11 mo. ago)
G Mandara
Very easy to work with ..smooth letting service from start..Good communication from.Harry & Amanda..would recommend... Read more
Landlord
10th Feb 2024 (1 year ago)
D Kale
Amazing team and workplace.
I had a very good experience with Cloud9 Estate Agents
Would recommend them to anyone.... Read more
9th Feb 2024 (1 year ago)
S Balakrishnan
I was searching for a house to rent. The Letting agents were supportive and helpful. I would recommend them for similar services.... Read more
Tenant
8th Feb 2024 (1 year ago)
S OLOWOLAGBA
Best letting agency i have came across.... Read more
Landlord
2nd Feb 2024 (1 year ago)
J Rasheed
Their process is quite fast and staffs are always ready to listen to you... Read more
2nd Feb 2024 (1 year ago)
N Krishna
Cloud 9 is one of the best agencies in Coventry. The rental process is very smooth and the customer service is top notch. I really thank Amanda for her quick and elegant response and follow-up.... Read more
Tenant
2nd Feb 2024 (1 year ago)
J Martis
The processing is convenient and all the people at cloud 9 is very approachable... Read more
22nd Jan 2024 (1 year ago)
Marley
Andrea was our first point of contact and she was really lovely and encouraging. She got us on board and loved how the rest of the team including Eki and Amanda took care of us along the process.... Read more
9th Jan 2024 (1 year ago)
A Emmanuel
I found the process very seamless and straightforward.
Shout out to Eki, she made the process very easy.... Read more
3rd Jan 2024 (1 year ago)
O Olumide
I got to know about Cloud9 on Zoopla. The process getting d apartment was easy and good. They did a great job... Read more
Tenant
29th Dec 2023 (1 year ago)
N Evans
Very smooth and trustworthy… Good staffs and respectful response... Read more
29th Dec 2023 (1 year ago)
B Sarpong
The process was very good and simple. Eki and the team provided excellent customer service. I would rent from them again... Read more
Tenant
29th Dec 2023 (1 year ago)
A Martins
The experience was pleasant, especially with Eki who is one of the letting officers.... Read more
29th Dec 2023 (1 year ago)
P r
I have taken 2bhk property for let , Fantastic process done by cloud9 estates
I felt very comfortable, I’m happy repoist option here... Read more
Landlord
18th Dec 2023 (1 year ago)
C Kazum
As a landlord renting with cloud9 I can say they’ve been amazing. I am very satisfied would 100% recommend ????... Read more
Landlord
7th Dec 2023 (1 year ago)
S W
I've enquired about 2 separate properties for sale via Rightmove in recent months and had a call back for neither.
The last enquiry I made was regarding a property that had gone on the market that day so surely they would be no reason for them to ignore my enquiry.
From what I've read its a very cheap estate agency to sell through but from my experience you get a level of service to match. Not recommended
Thanks for your reply. Nice cop out but I believe you have me mistaken for someone else. I buy property in Coventry, I most certainly don't live in the city nor work in estate agency. I do however stand by my review. 2 viewing requests and no contact whatsoever yet your quick to reply with a daft accusation, quite clearly a very unprofessional company.
7/12. I'm still waiting for a call back from the owner regarding this garbled mess of a reply. I called the office 6/12 and was informed I would receive a call back today. It didn't happen...... Read more
Buyer
7th Dec 2023 (1 year ago)
A Nicholls

AVOID USING CLOUD9!!
We arrived at the property which wasn’t clean and there was drug paraphernalia left on the property. They were slow to attend to any of the issues we had during the tenancy, often leaving it months before doing anything. At the end of our tenancy they tried charging us extortionate cleaning charges even though we left the property in a considerably better state than how we found it. They often quote the “move out instructions” saying tenants have not abided by it, but in our case we absolutely did and they still tried charging us £600+. Fortunately this was reduced by the adjudicator after we provided photographic evidence, so make sure you do this upon moving in and out a Cloud9 property.
In the future I will avoid renting a Cloud9 property at all costs. The only positives I can think of is that the property was reasonably priced (it wouldn’t have been if we had to pay them our moving out charge!). I can provide any evidence if needed, please reply to this review requesting evidence.... Read more
Tenant
6th Dec 2023 (1 year ago)
D Sweeney
Undoubtedly the worst estate agents I have ever encountered.
I do however enjoy reading the replies to the 1* reviews as the lack of accountability is astounding.
If you decide on renting ensure you undertake a full inventory as they will try to extort you upon departure. They claimed for 6 charges against my house overall 70% was dismissed by the independent adjudicator, with 4/6 charges being dismissed completely whilst the other 2 charges were significantly reduced.
I now await the typical response of either “name not on system” or “you left the house in a state” if that was so true why was the cleaning charge reduced by 70% and 4/6 charges completely dismissed. I look forward to your reply that does not address any of my points.... Read more
Tenant
6th Dec 2023 (1 year ago)
Y L
I have had of collaborating with Cloud9 for almost three years as a landlord, during which time they consistently showcased an unmatched level of expertise and dedication within the industry. Their attention to detail, quick responsiveness, and proactive approach to property management have significantly contributed to my experience as a landlord, making it exceptionally seamless and stress-free.... Read more
Landlord
4th Dec 2023 (1 year ago)
A Pal
Very satisfied with the service they provided. Highly recommend.... Read more
4th Dec 2023 (1 year ago)
Very fast and efficient service. Kept informed through out the process... Read more
Seller
28th Nov 2023 (1 year ago)
K Wilson

The day of move in we were startled by the presence of a skip outside on our driveway blocking one of the spaces (not ideal for a house with 4 cars at the time). We were told it wasn't going to move for numerous days but we called the skip company and stated they can collect it right away. Cloud 9 then called my housemate and said some rather unprofessional words (allegedly).
The state of the house was not satisfactory with rubbish strewn across the front garden and still fully intact chicken left on the BBQ which had been left behind (tasty) after being 'professionally cleaned.'
During the move out process, we, as a household, were charged £600+ of fees which we obviously countered. £250 for cleaning (independent firm saw £75 as fit). £45 for 'silicon.' £60 for carpet cleaning of a stain that was evident in their moving in inventory they took. £75 for kitchen chairs which we asked to be replaced (and said they would in a Google review but didn't). £195 for 3 mattresses to be cleaned (independent firm saw £120 as fit). Totalling £625 in charges. We disputed and were charged £195 total for the above.
Cloud9 are great at collecting rent and trying to squeeze money from you through move out fees.
So, if you'd like to be taken advantage of, lied to and sold a dream via suspicious reviews then Cloud9 is the place for you.
Kind regards,
Previous misfortunate tenents of Cloud9... Read more
Tenant
24th Nov 2023 (1 year ago)
M Jobe
Good process, it’s was an easy transition!
Transparency is important to me, and they were transparent with my money and payments through out the month!... Read more
16th Nov 2023 (1 year ago)
F mirlohi
I can't believe this. I reviewed you and I gave you 1 star because I asked about a property and I did not like the attitude of your staff. and you replied to my review with a made-up story!!! What are you even talking about!? Who are my friends? I am new in the UK. its been barely a month since I arrived here. After your reply, I hope there was an option for zero stars so I could give it to you.... Read more
11th Nov 2023 (1 year ago)
S Swaminathan

Have been trying to get hold of the attention of cloud9estate team for fixing the water connection to the washing machine and also to get the chimney up and running. Even after informing cloud9 folks about the the chimney and washing machine not working, they've not responded with proper updates or fixes. I've been after this for the last 3 weeks and all i get as response is that we are waiting for the landlord to approve the funding. In my room there is a sink provided, but the sink has not outlet and there is a large size bucket kept to collect the outlet from the sink (how horrible !). The backyard and the boiler room is fully dumped with waste posing hazard. The outlet from my bathroom wall sink has no connection provided outside forcing all the waste water from the wall sink to fall outside in the back yard with no pipelines what so ever. Microwave and vacuum cleaners are not provided.
All in all cloud9 so far have been good at collecting the rentals etc, but fail to live up to alleviating basic complaints and are failing to living up to a brand expectation.... Read more
Tenant
8th Nov 2023 (1 year ago)
J Scully
The staff are great and can't do enough to help. I definitely recommend cloud9... Read more
3rd Nov 2023 (1 year ago)
A WILSON
It was good staying at langbay court for the last 6 months .we had some parking issues at night as some non residents are parking car inside. So we left our car outside for so many days after our duty due to unavailability of parking.if you could sort this out,it would be great.... Read more
Tenant
25th Oct 2023 (1 year ago)
F Rahman
Worst experience ever! Cloud9 is highly unprofessional and unethical. During the start of the tenancy, they pressurized us to give a 5 star rating, and we can't even delete it now. Do not fall into the trap seeing their rating. To anyone considering Cloud9, please do read the reviews of tenants after their tenancy. I can assure that 90% of those reviews would be negative. They deducted in excess of £1300 from our deposit, claiming that the property was left unclean. We are in process of a dispute on TDS(Tenancy deposit scheme). We will be filing a complaint to the council once we are done with the TDS dispute. I have heard the same issue from a lot of my friends who rented property from Cloud9. I could see that most of their positive reviews come from landlords, as tenants are their victims.... Read more
Tenant
24th Oct 2023 (1 year ago)
A Pang
Had the pleasure of working with both the letting agents, and also the salesteam with my house in CV2. Initially let my property out with no issues for 18 months, and then Jonathan and Dylan helped sell my property. Twice we had an agreed sale, and twice the buyers pulled out. However Jonathan and Dylan came up with a 3rd buyer and got the sale over the line. Was very pleased, and the service was second to none. Patience was key, and happily use Cloud9 again.... Read more
Seller
17th Oct 2023 (1 year ago)
G S
My experience with cloud9 was fantastic. They are very good with the service they provide and the follow up regarding my applications was pretty fast and smooth as well. I would really recommend Cloud9 if anyone is trying to get a room/house in coventry.... Read more
Tenant
13th Oct 2023 (1 year ago)
A nair
Excellent experience & good customer service.... Read more
11th Oct 2023 (1 year ago)
S Gamer
The process was really easy as if you had any problem doing anything there are assistance that will instantly help you with your problems. And everyone working there were amazing(I take back everything I said).... Read more
10th Oct 2023 (1 year ago)
A Paul

Just deleted my previous 5 star review because I was forced into it at the start of my tenancy when we went to the Cloud9 office to collect our keys. They made all my other tenants do the same. I am sure they would come back to this review and reply that the house was left in a poor condition when most of the evidence are old and before our move in. Beware if they dont do a proper move-in inspection because they will charge you for repairs that you have not even caused. They initially charged us 60 pounds per person totalling 300 pounds for a skip hire. When enquired, they themselves corrected the amount to a total of 60 pounds. Remember to question them, because this just shows their measures to exploit you and your hard earned money. They even had to use our parking space to store the garbage from the property before our move in and made it unusable for our use while we were paying them money monthly for the same space. When asked about it they claim the clean up was given to a third party and are unwilling to take any responsibility for their mistakes. If I had an option I would have given them no stars. Please try to stay away from this scam of an agency.
Editing this review to reply to the response I recieved from the agency. I understand you are upset and frustrated at the true remarks that were posted which is contrary to the "fake reviews" that you persuade the tenants to post at the start of their tenancy. Atleast show the basic courtesy to be accountable and accept your poor service instead of blaming the landlord or a third party for your mistakes. Instead of taking out your frustration on the tenants try to channel that energy to find inefficiencies in your system. Your responses here look like you are trying to not own up to your mistakes but clearly your emails sent personally to us tell another story.... Read more
Tenant
9th Oct 2023 (1 year ago)
R Saleem
Absolutely disgusted by the service received from this agency. You will see the true face only when you return the property. They will blame and charge you for minor painting and carpet fade after a 12 month tenancy. They have charged us 60 pounds per tenant for a skip hire to move out bags at the end of our tenancy. Clearly looks like they are trying to take advantage of a tenants deposit and will go to any extreme to not release anything back. Do not risk falling into their trap, as they will rob your hard earned money ruthlessly. Have used 3 different agencies in the UK during my stay here and have never faced such a worse experience as this one.... Read more
Tenant
8th Oct 2023 (1 year ago)
A suku
Please do not trust the positive reviews, most of them are posted on the move in date. It becomes worst while moving out. We paid around 1500 pounds as deposit and they reducted almost 1200 from our deposit.... Read more
Tenant
8th Oct 2023 (1 year ago)
S Sivagurunathan
I am satisfied with their service. I was able to smoothly view the place and finalise it. Thank you cloud nine estates.... Read more
6th Oct 2023 (1 year ago)
S Sindhu
It’s nice experience in seeing the flat
Me and my husband liked it so much... Read more
6th Oct 2023 (1 year ago)
A VARGHESE
Cloud9 was really helpful and done the process fastly by Eki and was really helpful.... Read more
4th Oct 2023 (1 year ago)
A KISHORE
I'm satisfied with their work and patience they had and the way they moved everything is actually good. Lovely... Read more
3rd Oct 2023 (1 year ago)
M Djabi
It was easy and straightforward they did an amazing job... Read more
2nd Oct 2023 (1 year ago)
P R
1 star! I would not recommend this agency. They are very unprofessional, unresponsive, and irresponsible. Not only that, but they also charged us unexpected fees at the end of our tenancy, despite us returning the house in better condition than we received it. Additionally, they pressured us to leave a 5-star review when we picked up the keys and treated us poorly at the end. This experience was disappointing and frustrating.... Read more
Tenant
1st Oct 2023 (1 year ago)
A Jessica
Seamless experience. Service providers were polite, helpful and professional too.... Read more
29th Sep 2023 (1 year ago)
H Adedoja
Good service and easy to deal with... Read more
22nd Sep 2023 (1 year ago)
L Ngougni
Excellent ????... Read more
21st Sep 2023 (1 year ago)
D Lawani
Great experience with this company! Very fast responses and a brilliant team!... Read more
21st Sep 2023 (1 year ago)
K Ezeh
Great service…. Everything went smoothly and great interaction from start to finish. Highly recommended.... Read more
20th Sep 2023 (1 year ago)
M kapiras
Excellent service... Read more
19th Sep 2023 (1 year ago)
M Bishop
Very grateful for all the help and support received from Stacey in regards to everything I raised. Thank you ????... Read more
15th Sep 2023 (1 year ago)
M Bari?evi?
Zadovoljan i sretan uslugom,Jako profesionalni i brzi što se ti?e moga iznajmljivanja sobe preko Cloud 9 agencije
Hvala Vam... Read more
15th Sep 2023 (1 year ago)
I bukola
This is my second property with cloud9. The process has been great and I will recommend Eki in the application team as she has been wonderful... Read more
Landlord
15th Sep 2023 (1 year ago)
W Fishwick
Very quick and reliable agents would recommend.
Whole process took about 1 week and they are very helpful and easy to communicate with.... Read more
11th Sep 2023 (1 year ago)
N Rajendran
Amazingly excellent marvellous wonderful... Read more
8th Sep 2023 (1 year ago)
M Masood
I am satisfied with their service. I was able to smoothly view the place and finalize it. I was in a hurry as I had to shift in 5 days and Cloud9 really helped to lace up the process. Moreover, whenever you call, they are super nice and polite. I will recommend Cloud9 to anyone desiring a smooth transition to a new house.... Read more
8th Sep 2023 (1 year ago)
P Narravula
Clould9 Estates are very professional. Since the beginning of the house viewing till we collect the keys, the process they made is outstanding. They are very professional in making each and every step and the guidance in keeping the house safety and showing concern in house maintenance work. For every question or queries regarding the process/house I call them they are very patient to answer. Looking forward to continue the same support and feel good in staying in the same house. I can highly recommend cloud9 estates.... Read more
Tenant
8th Sep 2023 (1 year ago)
V Lokeswari
The whole process of renting a home through Cloud 9 estates is very professional and answered all my queries without any hesitation. Thank you... Read more
Tenant
8th Sep 2023 (1 year ago)
Mactiza
I am very impressed with their service and i must say Eki was great!.... Read more
7th Sep 2023 (1 year ago)
D Alozie
I had a swift experience with this team. I received the best service and it was also a fast process too.... Read more
6th Sep 2023 (1 year ago)
F oluwakemi
Welcoming and approachable
Tyrone... Read more
5th Sep 2023 (1 year ago)
K Kowalewska
Cloud9 were really helpful!... Read more
1st Sep 2023 (1 year ago)
K Mutodi
The procees was very quick and efficient. Thanks you Amanda and Eki.... Read more
1st Sep 2023 (1 year ago)
A Mr
Great experience... Read more
1st Sep 2023 (1 year ago)
B Page
Brilliant service from start to Finnish.... Read more
1st Sep 2023 (1 year ago)
Vijay
wonderful service! Full transparency in exchange of communication and management of the property.... Read more
28th Aug 2023 (1 year ago)
T Augustine
Amazing Service!... Read more
23rd Aug 2023 (1 year ago)
A Joshua
I was able to get a new space so quick and fast and also seamless.. Thanks... Read more
22nd Aug 2023 (1 year ago)
TERRIBLE experience with Cloud 9. Avoid this company like the plague. Awful communication and did not fix issues we had with property which were caused by workers they hired. Charged extortionate amount at end of tenancy for nonexistent issues with the property or issues that were present at the beginning of the tenancy and not our fault. Very impersonal and unprofessional service. Will be telling everyone to avoid.... Read more
Tenant
21st Aug 2023 (1 year ago)
A Dinarajan
A very hassle free experience by an amazing team... Read more
19th Aug 2023 (1 year ago)
M Ajmal
It was a great experience and the hospitality was good.... Read more
19th Aug 2023 (1 year ago)
M suhail
Just had an awesome experience... Read more
19th Aug 2023 (1 year ago)
A Mohan
My experience with Cloud9 Estate Agents has been outstanding. All of their staff members are incredibly friendly, efficient, and responsive. I highly recommend this agency to everyone.... Read more
19th Aug 2023 (1 year ago)
A Phalgunan
Had a wonderful experience with cloud 9 they made everything easy for us. They were very patient with whole process. Made us feel good and helped to find a good property. Would definitely recommend those who looking for a new home.... Read more
19th Aug 2023 (1 year ago)
J Robinson
For 5 years Cloud 9 have been my letting agent. All the people are so helpful and understand if you have a problem. They will work through them with you and get it sorted.... Read more
Landlord
17th Aug 2023 (1 year ago)
M BIYANI
Good service and friendly staff... Read more
16th Aug 2023 (1 year ago)
A olusola
Cloud 9 is the best!... Read more
16th Aug 2023 (1 year ago)
A obidimma
We had a very good experience with cloud 9 they made everything easy for us. And they were very patient with the whole signing up process. Made us feel welcomed and found a good property for us. Would definitely recommend them to anyone looking for a new home.... Read more
Tenant
16th Aug 2023 (1 year ago)
T Kenis
I had a lovely house viewing experience with the Cloud9 team which was kindly organised by Ty. He is such a wonderful guy with a welcoming spirit and an excellent service to clients. I commend TY for that. I will definitely recommend/endorse cloud9 estate. Thank you... Read more
15th Aug 2023 (1 year ago)
M Lim
just moved into a flat. fluid handling of the move in process by the agency... Read more
Tenant
14th Aug 2023 (1 year ago)
J basra
Contractor for cloud 9, invoices always paid on time, staff very friendly, very easy to work with.... Read more
14th Aug 2023 (1 year ago)
V Uwarihu
Worst agency ever after calling and visiting their office the cancel
Ur viewing at last moment and push u out... Read more
12th Aug 2023 (1 year ago)
S Gardner
Everything got dealt with promptly and I am happy with how it all got sorted.... Read more
11th Aug 2023 (1 year ago)
P D
Very good in documentation and excellent customer service. Happy to be their customer.... Read more
10th Aug 2023 (1 year ago)
A surapaneni
I recently had the privilege of working with Joe as a landlord, and I must say, their services surpassed all my expectations. From the initial property listing to securing a high-quality tenant, Joe demonstrated unmatched professionalism, efficiency, and dedication to ensuring a smooth and hassle-free letting process.
From the outset, I was impressed by Joe's extensive knowledge of the rental market. They provided valuable insights into current market trends and suggested competitive yet realistic rental rates for my property. Their expertise proved invaluable as they guided me in preparing the property for rental, ensuring it was in its best condition to attract potential tenants.
Thank you, Joe, for making the letting process seamless and rewarding. I look forward to a continued partnership with your team.... Read more
Landlord
7th Aug 2023 (1 year ago)
A Virani
Great experience Kayleigh was very helpful... Read more
7th Aug 2023 (1 year ago)
A Joseph
The entire process of the finding the home was seamless. Everyone I talked to in the company was very helpful and wonderful.... Read more
4th Aug 2023 (1 year ago)
K shodiya
Absolutely great estate agents. They would make the process seamless. Exceptional service... Read more
4th Aug 2023 (1 year ago)
E Pháidín
Staff are very kind and helpful, will always respond to any questions.... Read more
3rd Aug 2023 (1 year ago)
M sal
Excellent service and Efficient agents , highly recommended!... Read more
27th Jul 2023 (1 year ago)
A babatunde
Very excited with your service,
Kindly find a picture of the kitchen cabinet that's bad pls... Read more
27th Jul 2023 (1 year ago)
B kassis
They are really good, I would recommend renting from them.... Read more
Tenant
24th Jul 2023 (1 year ago)
D Ojikutu
From the moment I first contacted your agency, I was met with professionalism, warmth, and a genuine desire to assist me in finding the perfect rental property. Your prompt response to my inquiries, both via email and phone, demonstrated a high level of efficiency that made the whole process incredibly smooth. Keep up the fantastic work!... Read more
Tenant
22nd Jul 2023 (1 year ago)
F Clement
Joseph helped throughout the process and the whole team have been great!... Read more
18th Jul 2023 (1 year ago)
D Arora
Cloud9 Estate agents lettings team have been fantastic with sorting out all the issues related to my HMOs as well as helping me find properties. I have to highlight the efforts Stacey has put in. Stacey has been a thorough professional, never late to any meetings, quick to reply to my emails and has sorted out relevant queries with the council swiftly. She has worked hard to help protect my rights as a landlord and her knowledge is amazing in relation to HMOs. The whole team has been great with helping manage my HMO. I would strongly recommend using Cloud 9 to manage your properties especially if you have HMOs.... Read more
Landlord
17th Jul 2023 (1 year ago)
J Lotay
I had a lovely work experience with the Cloud9 team which was kindly organised by Rosie. The whole team was very welcoming and I gained a ton of experience which will definitely help me later in life. I highly recommend Cloud9 for work experience for any students looking, they really helped me give me a good insight into the work environment. The team was so kind and friendly and made me feel so welcomed!... Read more
12th Jul 2023 (1 year ago)
A Dragos
The phone manner was exceptional as well as the agents I've been in contact with during the whole process. Many thanks to 9CloudEstates and Tim for all.... Read more
12th Jul 2023 (1 year ago)
A ghinea
The process was smooth and Eki did a very good job.... Read more
11th Jul 2023 (1 year ago)
E Rudolph
I highly recommend Cloud9. Jonathan and his team knew exactly how to market my property and quickly found a cash buyer. The sale progressed seamlessly and completed in good time. I had initially listed with one of the big high street agents who were useless and never managed to schedule even one viewing. When later listed with Cloud9 they had the contacts, local knowledge and professional expertise to get my place sold. I look forward to working with Jonathan again in the future. Thanks again Cloud9!... Read more
Seller
9th Jul 2023 (1 year ago)
C Udeh
The process of getting an apartment was really straightforward and stress free. Thanks to Eki and the team.... Read more
Tenant
6th Jul 2023 (1 year ago)
P Nalakulkalu
Thank you ????... Read more
4th Jul 2023 (1 year ago)
A sharma
The agency was a great help any queries were solved instantly. It was a great experience . Thank you so much for all the help.... Read more
4th Jul 2023 (1 year ago)
A Tempest
Brilliant experience, friendly staff who really helped with the process. Moved in within 3 weeks. Highly recommend... Read more
Tenant
3rd Jul 2023 (1 year ago)
M Aynan
The agency was super quick and supportive, unlike my last house agency.
Excellent service!!... Read more
30th Jun 2023 (1 year ago)
H Hapaliya
Agency staff was really nice and helpful... Read more
30th Jun 2023 (1 year ago)
C Afuubi
Cloud 9 is the real deal. Thank You so much Joe, Jill and Aki and the whole team.
You all have been amazing with your swift response to our concerns.
My friends are coming straight to you for all accommodation types ????... Read more
26th Jun 2023 (1 year ago)
S Boansi
It was really awesome dealing with Cloud 9, they were quick to respond to every question from us, All the team was welcoming especially Jile, Aki and my Joe. I will recommend Cloud 9 to everyone looking for property in Coventry and the UK. With Cloud 9 you definitely get what you pay for. Cheers to cloud 9... Read more
26th Jun 2023 (1 year ago)
would not use... Read more
Seller
23rd Jun 2023 (1 year ago)
A Sahu
I had a lovely and smooth experience all the way from house hunting, viewings and up to signing the contract. Special thanks to Jill who was always very helpful! Would highly recommend... Read more
Tenant
22nd Jun 2023 (1 year ago)
L Godly
Very professional. Eki was very helpful throughout. Would highly recommend it.... Read more
22nd Jun 2023 (1 year ago)
U Chaudhary
Everything was very good and the process was very fast
I just got the property just in 2 days. Thanks you so much Cloud 9 estate and specially EKI... Read more
Buyer
21st Jun 2023 (1 year ago)
M Osemeka
Absolutely annoying and rude estate agents. I have been meaning to write a review for a very long time now. This agency is very very unprofessional, they make all sorts of promises to u before u sign ur contract as a student then after it’s been signed they take a step back and basically don’t want to do anything. It’s unfortunate that landlords r giving their properties to this estate agents and some really nice properties too but I’d advise stay away for ur own mental health sake. This way no agent needs to shout and call u names because ur demanding they do things they said they would do before tenant move in date.... Read more
Tenant
17th Jun 2023 (1 year ago)
S Knight
I was selling a property with another estate agent and purchasing with Cloud9. I have encountered so many issues with my sale and have struggled with support from my agent. Cloud9 however have checked in regularly with me and offered invaluable advice and understanding. Jonathan and his team have gone above and beyond and genuinely care about their clients. Thank you for propping me up in what has been an extremely stressful time!... Read more
Seller
14th Jun 2023 (1 year ago)
F kiran
Excellent service... Read more
9th Jun 2023 (1 year ago)
S ramakrishnan
EKI did a great job coordinating with me to get me the property let out to rent.
Thanks a ton ....please keep up the good work
Regards,
Suresh Ramakrishnan... Read more
Landlord
9th Jun 2023 (1 year ago)
P Bhogal
2 years ago I had purchased my first HMO through an estate agent who was managing at the time. When the property became empty that same estate agent was struggling to get tenants, this made me worried so I approached Joseph (Cloud9 Estate Agents) he was so reassuring and confident that this property would be let within 3 months, and he was right, within 2 months of receiving the property , Joseph had found tenants and the contract was signed. Joseph is a trust worthy person and keeps you up to date with all the news about your property. I would highly recommend Cloud9 estate agents to market your property. Thank you Joseph and the team for your hard work!... Read more
Landlord
9th Jun 2023 (1 year ago)
R Maria
Absolute joke of an agency. They have claimed 340£ at the end of tenancy in damages that were there before us moving in. The house was full of mold which they claimed we just have to clean it and deal with it? We kept the property clean and kept the windows open all the time, however the mold kept on growing. We had 2 leaks which were reported and never fixed. We literally had mushrooms growing on the wall due to a leak in the kitchen ceiling and they claim is our fault. Stay away from this agency cause they are looking to fix someone else’s property with your money. At least if you’re charging people for it, you could genuinely do some work on the property! Not leave it in shambles and then claim you gave as an impeccable House! -100 would never rent with them again.... Read more
Tenant
7th Jun 2023 (1 year ago)
N Dawood
Amazong experience at cloud9estates. They were super helpful and accommodating. Especially loved my experience with Eki... Read more
1st Jun 2023 (1 year ago)
P Obiazikwor
It was a great experience, working the whole process.... Read more
31st May 2023 (1 year ago)
F Zenda
Good service
Excellent
Very professional... Read more
31st May 2023 (1 year ago)
S Fenner
My first dealings with Jonathan and the team at Cloud9 were through an investment property I was looking to buy that they were marketing. For a number of reasons (not related to Cloud9) I was unable to progress with that purchase so when I was looking to sell my own property, they were amongst the first agents I contacted - and I was delighted to list my property with them. They soon found a buyer for me and expertly helped me to progress through the sales process. Contact at all times was excellent and I highly recommend them.... Read more
Seller
30th May 2023 (1 year ago)
P Sidor
I had amazing experience with Cloud9. Communication with them went smoothly. I had the pleasure of working with Maciej, thanks to whom I was able to quickly move into my new home.... Read more
Buyer
26th May 2023 (1 year ago)
R Egbo
I was efficiently supported by Eki and Sanj. Hopefully, I have an awesome experience.... Read more
26th May 2023 (1 year ago)
O sales
The service and support was completely awesome. Thank you! Jill was a so lovely.... Read more
24th May 2023 (1 year ago)
P Aseye
Cloud 9 estate agents were really helpful and kind in helping me get a place... Read more
Tenant
19th May 2023 (1 year ago)
P Omotoso
Eki was very nice and help me through out the whole housing process with speeding results and high levels of professionalism.... Read more
11th Nov 2022 (2 years ago)
T Bako
Great Service from start to finish.... Read more
10th Nov 2022 (2 years ago)
K Budginaite

I would not recommend as the customer service is horrible as well as their communication skills. We was given a dirty house, we tried to tell them how disappointed we was as we hoped to atleast walk into a clean house, we spent hours cleaning everything ( stains, mould, toothpaste stains, dirty showers, dead insects, beer bottle lids under beds, fridge with dirt), they reached out to us trying to say the house was left spotless and that all these problems were not true even after showing then pictures of it. They also said they do not specialise in cleaning fridges and ovens? Majority of items were faulty which still have not been fixed ( wardrobe falling, oven not working, bulbs don't work) we was given a house with stains, a mouldy bin with holes, the mattresses are awful as well, I hope these issues will be sorted after this review since we still have not been provided with any help.
EDIT- This is my first time leaving a review for cloud9 estates so your reply to my review is harsh. And just an update still no one has contact us after I left this review. Oh and we had a flood yesterday too due to our washing machine not working which ME AND MY FLAT MATE had to deal with ourselves since it is not cloud 9 estates responsibility.... Read more
Tenant
9th Nov 2022 (2 years ago)
M Howes
Jonathan and the team worked hard and patiently to secure a sale on my mothers property. They kept us regularly updated throughout the process and never gave up. Thank you for all your help... Read more
Seller
9th Nov 2022 (2 years ago)
T Dulak

After a viewing she needs to check whether the room is available for professionals also.
Agent calling you from private.
They are making photos of themselves holding hands in pockets. What a disgusting company. The same like messed up bins into their property, with segregation issues.
People believing capital stands for their value...
While viewing making up stories how 500£ is the minimum in Coventry for a room, that any cheaper offers are made by liars and offenders. The room was 50 pounds more expensive but they made a lower offer. Rather lowered due to lack of interest.
Pathology in one word.
----------------
Check your system if you do not know what I am refering to. The same like you do not know what you are advertising. Unfortunately for you we are living in freedom of speech. I can rate as I wish and it's nothing to do with you. Learn some good behaviour or move out of this country of you are not happy.
I am originating not from country like you where slander is considered not an offence and lie is widely acceptable! Giving you 5 stars is clearly a lie. I am not a liar. I can have a row of 1000 1 star reviews even. The best thing is that most of them are documented. You for instance can not refer to 1 fact even making a reply. That's only shows who you are. Changing the subject refering to 27 reviews that in fact some of them are not 1 star. You are simply a liar.... Read more
8th Nov 2022 (2 years ago)
M D'Arcy
Cloud9 have been excellent from the onset I put my initial enquiry in at 5am through there website someone had called me back by 9.30 that morning. They have been as efficient ever since in being my letting agents and if you are looking for an agent to manage your property or are fed up of the poor/dismissal service from your current agent ( there really is no excuse) don't hesitate to make an enquiry you won't be disappointed.... Read more
Landlord
2nd Nov 2022 (2 years ago)
unknownjpeg
really helpful, good communication... Read more
1st Nov 2022 (2 years ago)
J (Temi)
My experience with Cloud 9 estates was a very smooth and pleasant one. The team was very helpful every single time I called. Special thanks to Eki for her amazing customer service and follow ups. ??????... Read more
28th Oct 2022 (2 years ago)
C Walsh
Useless, incompetent and slightly evil... Read more
24th Oct 2022 (2 years ago)
G IRABOR
Beautiful service from the entire Team of Cloud9 Estates especially Eki, she was very helpful and friendly to work with, I feel very comfortable/safe dealing with the entire management of Cloud9 Estates... Read more
22nd Oct 2022 (2 years ago)
mainly a lettings agent & not very professional poor display of property... Read more
Seller
21st Oct 2022 (2 years ago)
C James
Had an amazing experience here, the staff were great, so helpful and it was rapid! Eki was excellent, sorted everything out and so fast! Thank you... Read more
20th Oct 2022 (2 years ago)
A Falola
Very patient and efficient.... Read more
20th Oct 2022 (2 years ago)
M Kamyuka
They respond quickly... Read more
19th Oct 2022 (2 years ago)
A Bridle
The worst estate agents I have ever dealt with by a mile. If you want to rent a house with broken furniture, be threatened over the phone and wait for about a week before any response feel free to rent with this “award winning” agency.... Read more
Tenant
19th Oct 2022 (2 years ago)
B b
Worst customer experience I’ve ever had. The house was dirty and the washing machine was flooded and didn’t even work. When you call and explain they provide the most useless and ridiculous explanations. There’s no accountability and the customer service is ridiculous. Don’t bother.... Read more
Tenant
11th Oct 2022 (2 years ago)
S Chen
A nice experience at here. Quick response.... Read more
3rd Oct 2022 (2 years ago)
F Han
Great services and quick response.... Read more
3rd Oct 2022 (2 years ago)
P C
Excellent service and assistance. Grateful to all team members for making the process easy and smooth.... Read more
27th Sep 2022 (2 years ago)
A Sanad
karan is good and positive to give details for what you need.... Read more
27th Sep 2022 (2 years ago)
M Owusu
Choosing Cloud9 Estate Agents to manage my property has been a good choice. They are opened, transparent and efficient in all their endeavour.... Read more
Landlord
27th Sep 2022 (2 years ago)
J Adesina
I had a very smooth process with cloud9estates, especially as a student. The whole guarantor process can be very stressful and Eki made it as smooth and quick for me as possible. Definitely recommend!... Read more
Tenant
26th Sep 2022 (2 years ago)
A Abukari
Karanjit is a proactive, attentive and result-oriented representative of Cloud9 who tackles Client needs with kindness and dedication. Cloud9 is one of very good agents around mainly due to the professionalism of staff such as Karanjit.... Read more
26th Sep 2022 (2 years ago)
B Miguel
Really good customer service and attentiveness. Big thanks to Eki for helping me find the right accommodation!... Read more
Tenant
23rd Sep 2022 (2 years ago)
S Amin
Friendly and prompt responses.... Read more
23rd Sep 2022 (2 years ago)
F Aurangzeb
Quick handover of keys with Rodney, fast and easy.... Read more
Tenant
23rd Sep 2022 (2 years ago)
S Powell
Very good service. Communication was easy and helpful.... Read more
23rd Sep 2022 (2 years ago)
B Smith
Supported me in finding a wonderful student accommodation.... Read more
Tenant
22nd Sep 2022 (2 years ago)
L Schultz
Very helpful, quick efficient service... Read more
21st Sep 2022 (2 years ago)
M Zaman
Very professional services and excellent customer service from Rodney.... Read more
20th Sep 2022 (2 years ago)
G Shoniwa
Cloud 9 estates are absolutely efficient and professional. I'd definitely recommend anyone looking for accomodation to get in touch with them. They have all sorts of properties to suit different types of tenants.... Read more
20th Sep 2022 (2 years ago)
F Studios
Very good, quick and professional... Read more
20th Sep 2022 (2 years ago)
R Cheung
Eki the best realtor around.... Read more
20th Sep 2022 (2 years ago)
K Hoang
eki is my second mum... Read more
20th Sep 2022 (2 years ago)
E Cabral
Great work. Seemless.... Read more
20th Sep 2022 (2 years ago)
A Abidemi
I got the keys to my house today. Seamless process, Thank you Rodney and the entire cloud9 team.... Read more
Buyer
16th Sep 2022 (2 years ago)
L Darrell
Fast and friendly people! Efficient adminstration.... Read more
16th Sep 2022 (2 years ago)
ZQ
Eki was super helpful great person to work with . Thanks for the help!... Read more
15th Sep 2022 (2 years ago)
G Martignago
Very easy... Read more
15th Sep 2022 (2 years ago)
R Abdalla
Eki is the best, very patient and professional service... Read more
15th Sep 2022 (2 years ago)
Q Suleman
Eki is the most professional and sorted out housing out promptly. She was very patient.
Thank you... Read more
15th Sep 2022 (2 years ago)
A Hassan
Very simple & straightforward process. Would recommend to students. Eki was great throughout the process aswell as all the other helpful staff.... Read more
Tenant
14th Sep 2022 (2 years ago)
M Avula
Quick and great service to find the best suitable home... Read more
14th Sep 2022 (2 years ago)
M oteju
Very helpful and great service! Shout out to Eki for help me and being very patient throughout the process.... Read more
14th Sep 2022 (2 years ago)
Z fakhoury
(FYI for anyone interested, I will forward the email chains, with sensitive information censored out, of my comms with cloud9 including all the ignored emails)
They have not sent back my deposit, after I refuted their charge of 15 pounds for a "light clean" of the house even though we had someone deep clean it after we moved out. I asked for evidence they needed cleaning they pretended I never contacted them. I kept forwarding the email I sent before and they are just ignoring me. Can't wait to go to small claims court over this.
EDIT: Only after I posted this review, did cloud9 reply to me, not providing the receipts for cleaning I am legally entitled to and evidence it was needed to be undergone. I will update my communication with them throughout this review so people understand how difficult it is to be working with cloud9.... Read more
Tenant
13th Sep 2022 (2 years ago)
A Davies
Really helpful company, great service... Read more
13th Sep 2022 (2 years ago)
A Vijayan
Just moved in looks good.... Read more
12th Sep 2022 (2 years ago)
A praveen
Iam very happy to say that we got the best house. staff are friendly.... Read more
12th Sep 2022 (2 years ago)
N chennoju
The staff was really helpful in finding the right place..... Read more
12th Sep 2022 (2 years ago)
M Cheng
Very helpful! Nice service!... Read more
9th Sep 2022 (2 years ago)
G Hamp
Nice staff.... Read more
9th Sep 2022 (2 years ago)
DSharp#
Clear and precise process when letting, friendly staff, and very understanding. Eki was great.... Read more
Landlord
8th Sep 2022 (2 years ago)
C Francis
We had a conversation with letting agent Mr. Rodney. He is very friendly and helpful to complete the process.... Read more
Landlord
7th Sep 2022 (2 years ago)
A MMO
Eki provided excellent customer service for the company.... Read more
5th Sep 2022 (2 years ago)
E Patel
The agency could be a little more clear on how to make payments. Once I had called up this was easily cleared. However, I should not need to chase someone up to resolve these issues. It should be done beforehand.... Read more
4th Sep 2022 (2 years ago)
J Chung
very helpful and quick, moving in today process was easy... Read more
Tenant
2nd Sep 2022 (2 years ago)
J Daniels
Good people, easily sorted out and quick, helped with all issues and even changed are payment plan to suit our needs... Read more
Tenant
2nd Sep 2022 (2 years ago)
B ChIcAgO
The lady that gave me the keys was super nice and she explained things well.... Read more
2nd Sep 2022 (2 years ago)
Zachary
Good customer service, easy to gain keys to property, one of the guys was really hot... Read more
2nd Sep 2022 (2 years ago)
Daniel
Very helpful service, made choosing a property easy and maintained good connection throughout the process which made it all much easier!
Thank you Eki!... Read more
2nd Sep 2022 (2 years ago)
A Hall
Eki was very helpful in arranging a student house.... Read more
Landlord
2nd Sep 2022 (2 years ago)
Ade
Brilliant, just brilliant. Cloud9 have been very patient with myself in this process of renting our current property. Rodney as well as the other staff members have been helpful, honest and flexible when working with us. It has allowed me to focus during a really busy period at work with peace of mind knowing that I have nothing to worry about concerning the property.... Read more
Tenant
1st Sep 2022 (2 years ago)
B Lawlor
From the very start they were very helpful, kept me up to date on everything that was going on, I would recommend this estate agents to everyone, and I would like to thank Jonathon the estate agent who help sell my mum and dads house... Read more
Seller
1st Sep 2022 (2 years ago)
A Simon
Great company, great property. Easy to contact.... Read more
1st Sep 2022 (2 years ago)
M Nweze
Really smooth process finding student accommodation! Very friendly and good communication with us the whole time.... Read more
Tenant
1st Sep 2022 (2 years ago)
J Gibson
Excellent service with quick replies. Smooth process and very friendly and helpful team.... Read more
1st Sep 2022 (2 years ago)
L Pearce
They were so helpful with giving us all the info we needed about the house we were moving into... Read more
Tenant
1st Sep 2022 (2 years ago)
L Maramba
Eki was brilliant, very fast process all the staff are great no hussle at all... Read more
31st Aug 2022 (2 years ago)
F Onuoha
Rodney was alright from his understanding, explanation and his dealings. I would rate cloud 9estates all day long.... Read more
30th Aug 2022 (2 years ago)
T Tantoh
Appreciate the services at Cloud9estate. Rodney is very professional and works on time ????... Read more
30th Aug 2022 (2 years ago)
Y Ilupeju
Rodney you are the best.... Read more
30th Aug 2022 (2 years ago)
T Ekpang
Nice and easy to communicate and very helpful. Thanks Eki... Read more
29th Aug 2022 (2 years ago)
A Parkinson
Good serve ice and great agents... Read more
26th Aug 2022 (2 years ago)
A Sundar
Good and prompt response. Happy to rent a house from them without much hassle... Read more
Tenant
26th Aug 2022 (2 years ago)
M Natha
Very helpful and polite staffs, found me a flat that matched my needs. Very satisfied!... Read more
Tenant
25th Aug 2022 (2 years ago)
F Snail
I was treated the best way I could ever think of . It’s number 1 estate agent in Coventry. If you looking for property to rent or sell … don’t doubt cloud9 estate agents…Thumbs up. 5/5... Read more
25th Aug 2022 (2 years ago)
P andreea
Eli was really helpful in finding the right property for us, the agency is always quick to reply to any questions we had, genuinely a nice experience.... Read more
23rd Aug 2022 (2 years ago)
J Sandhu
Eki was great in handling our flat and quickly corresponding with us!... Read more
23rd Aug 2022 (2 years ago)
S Dhillon
Very good service, team is great every time a property becomes available Cloud9 proactively advertise and get the property rented without me chasing. Great team, good service overall really pleased.... Read more
Landlord
21st Aug 2022 (2 years ago)
B chhokar
I contact cloud 9 and explained the situation i was in and Joseph called me and started the process straight away no problem wonderful staff and keep me informed every step off the way... Read more
16th Aug 2022 (2 years ago)
L sibi
I am entirely satisfied with the service provided , right from viewing they helped us a lot through out the process. Our agent Eki was perfect and just made our journey to rent a new house the easiest.... Read more
Tenant
10th Aug 2022 (2 years ago)
R johnson
Friendly guys would recommend... Read more
10th Aug 2022 (2 years ago)
D Papamichail
Exceptional service, moved in to a property and everything was spot on sorted on first day. Well done recommend! ??... Read more
Tenant
10th Aug 2022 (2 years ago)
A Baburaj
Best service anyone can get in Coventry. Especially for students. We moved to our new home in less than 2 weeks. All thank Thank to Eki..... Read more
5th Aug 2022 (2 years ago)
A Production
We have been with cloud 9 for more than 2 years now and they have been very helpful In all our moves and searching homes.... Read more
5th Aug 2022 (2 years ago)
F B
Very good services & the employees are all helpful and welcoming , the example of Eki very nice and friendly assistant.... Read more
5th Aug 2022 (2 years ago)
D Trivedi
I have been completely overwhelmed and impressed by the professionalism and support from the team at Cloud 9. They supported the rental and subsequent sale of my house. They always respond quickly, listen to any concerns, explain everything that is happening at every stage, listened to any concerns I have had and always advised me with sound and fair advice when I had queries (which I had many of!!).
They went over and above on every aspect of the needs I had with my property! I highly recommend thier service! Superb team and 5 star!!... Read more
4th Aug 2022 (2 years ago)
P Gc
Service from eki was excellent. ????... Read more
4th Aug 2022 (2 years ago)
J Prescod
Rodney was very helpful in everything to make moving in seamless. Very grateful. Very friendly service... Read more
1st Aug 2022 (2 years ago)
C Gonçalves
As an International Student, the process was amazing, and went swiftly! it was easy to get all the needed information and help from the team.
Thank you... Read more
1st Aug 2022 (2 years ago)
S Jordamovic
Our agent Eki was great with communication, the process was straight forward... Read more
1st Aug 2022 (2 years ago)
I Stoyanovski

So we are renting for some time now with this agency it was ok at start but when we moved in first time in the house it wasn't cleaned it had dust you could write your name on it , in the last year couple of months they put the house on sale so every week people were coming to see the house and they were coming all the time when u can not manage your work and to expect someone to visit and check the house we kept the place nice and tidy all the time even couple of those people that were looking the house told us that this is the cleanest house that they saw couple after some months they told us that they found a buyer and told us that we needed to move out , but after two weeks they called us and told us u don't have to u can stay we were constantly on pressure cuz we didn't know if we were gonna stay or not after that they called us again and told us u have to move out we sold the house i mean who messes with people like that , now when they needed to return the deposit we cleaned the house the best we could it was 100 times better from when we moved in now they wanna charge us for money saying that few places weren't clean i mean they haven't cleaned those places when we moved in i won't recommend this agency cuz when they need to take money they call u a lot but when u need them to send u maintenance 10 days just to come an agent take videos from the issue and leaves i mean u truly are bad with what u do .... Read more
29th Jul 2022 (2 years ago)
Jada
Sanj and Stacey have been brilliant! So helpful and get things done quickly and efficiently. Thank you!... Read more
29th Jul 2022 (2 years ago)
S MUKHERJEE
Great service and very efficient... Read more
28th Jul 2022 (2 years ago)
L Willis
Cloud9 have been absolutely brilliant since initial contact whilst we were trying to find an agent to use.
Living over 100 miles away, having an agent we can trust has been paramount. Joseph has been superb from the get go - highly communicative, responsive, professional, friendly and able to think outside of the box, ensuring our property was let as quickly as possible all whilst understanding the market and tenants we were looking for in a short time frame. Rodney has also been extremely efficient on the referencing and contract side of things for which we are very grateful. We cannot recommend Cloud9 more highly for fully managing an HMO and are sure our tenants will also have the same experience dealing with them from the other side. Thank you!... Read more
16th Jul 2022 (2 years ago)
E Ukaogo
Rodney,has been helpful with me getting a new place to start my life here in convetry, really appreciate,... Read more
15th Jul 2022 (2 years ago)
K Vanniyasingam
Amazing people and staff and Rodney handle my application. I was able to find a good studio flat. Great service. ????... Read more
12th Jul 2022 (2 years ago)
T Gohil
Cloud 9 have been managing our properties for several years now. They also manage many of our friends and families properties. We have never been disappointed, it's always been friendly, effective and efficient service with a resolution to any problems that occur in a speedy and professional way. They are quick to answer phone calls and reply to emails and our tenants are always happy with the service level they received from Cloud 9. Thank you for your continued efforts in looking after our tenants and properties in the best way.... Read more
8th Jul 2022 (2 years ago)
H price
Helpful and friendly staff with good communication, no problems during the renting process.... Read more
7th Jul 2022 (2 years ago)
B Perera
Good process, was nice and quick to move in... Read more
7th Jul 2022 (2 years ago)
R chambers
Checking in process very simple. All emails replied to quickly... Read more
7th Jul 2022 (2 years ago)
A x
Just want to thank a brilliant colleague of Cloud9 estates thanks to EKi I now have my own place on my terms she really came through and helped me throughly throughout this whole journey... Read more
6th Jul 2022 (2 years ago)
C plume
Great agency. Very professional service. I dealt with Rodney and he was very helpful, polite and very patient with the amount of questions I had. Would highly recommend to anyone looking for properties to rent.... Read more
4th Jul 2022 (2 years ago)
M Gavin
I started letting a property with this company.
Everything was professionally done from day 1.
Communication throughout the whole process was fantastic.
I then went on to sell the property.
The level of service and care was exceptional.
I would not use another agent in the future and would highly recommend.... Read more
13th Jun 2022 (2 years ago)
A Noah
The estates Agent has been fantastic in the letting process.... Read more
10th Jun 2022 (2 years ago)
O nora
Excellent and prompt service. They make you feel so wanted as a prospective tenant. Karanjit , the efficient letting administrator and who maintains awesome information follow up is such a huge help to work with in getting your desired property. 5stars deserved.... Read more
26th May 2022 (2 years ago)
E Sanderson
Amazingly quick and helpful! I put in an application and they sorted it really quickly and professionally. I have had no problems at all and everything went smoothly from the initial application to moving in. Any enquiries were answered straight away with the relevant information I required. I would highly recommend them to anyone looking to move.... Read more
20th May 2022 (2 years ago)
Katie
Rodney was very helpful and professional in helping me find a flat... Read more
17th May 2022 (2 years ago)
K Singh
Terry from Cloud9 visited to take images, he was very polite, attentive and good. Dylan is advertising my property I’m sure he will do a grand job too. I have used Cloud9 Estates on a few occasions they never let me down. If anything each time they just get better and better! AmazIng team keep up the great work and get this property of mine sold too.... Read more
17th May 2022 (2 years ago)
Nav
Worse experience, made promises to come back but never replied. Wanted to have a accomodation, but they did not have complete information regarding council tax liability. A request, please be honest and tell straight that you dont want you as a customer, rather than wasting time. This false promises and delayed put me in response need of accommodation. Today lady said i should look with other agents.if this statement should come 2 months ago, i would saved lot time and avoid issues.... Read more
11th May 2022 (2 years ago)
SnS
Had a good experience with cloud9, Rodney really helped throughout the steps of getting the house.... Read more
11th May 2022 (2 years ago)
M K
Excellent agency for the international student's how are searching for the accomodations.... Read more
7th May 2022 (2 years ago)
M Odusanya
I reallyy want to commend Rodney, he was super helpful and and very professional. Thank you so much... Read more
21st Apr 2022 (2 years ago)
A Menon
Cloud9 Estate Agents have a huge number of properties available across various range of rent. Their agent Mrs. Karanjit has been very patient in dealing with my many questions and requirements and they have a very transparent and trustworthy process of ensuring that you get the best available property. .... Read more
Tenant
19th Apr 2022 (2 years ago)
W Human
Very quick service, friendly and cooperative staff.... Read more
19th Apr 2022 (2 years ago)
L Bambury
Rodney at Cloud 9 Estates has been extremely helpful with getting us sorted in a property. We have had a lot of various queries and questions over a few weeks which Rodney has resolved for us immediately. He has been communicating with us and the landlord trying to find answers to our questions/requests. He has always been very quick to respond and very courteous even though we have sent a lot of queries through.
Rodney deserves high recognition for how thorough he has been with his responses and how well looked after we have felt by him.
All the best,
Lucy & Jez.... Read more
Tenant
14th Apr 2022 (2 years ago)
R W
Good service; always helpful and good information and communication throughout. Took a lot of the stress out of moving home.... Read more
11th Apr 2022 (2 years ago)
T M
Eki was helpful with me and really helped me move in as soon as possible being there at each step... Read more
Tenant
5th Apr 2022 (2 years ago)
L Audu
Cloud 9 estate Coventry has made living in west midlands incredibly easy. Thank you guys.... Read more
1st Apr 2022 (2 years ago)
B Gurung
Just on my arrival i asked the member if they can give me quick tour to my flat, they were happy to help with it.... Read more
Tenant
30th Mar 2022 (2 years ago)
kelcig69
Lovely bunch of people, kind and offering help and solutions to our problems. Good communication.... Read more
25th Mar 2022 (2 years ago)
P Coxixo

Sooo unprofessional, whoever we spoke to on the phone was so rude and insensitive. If your a student stay away trust me, me and my roommate are fed up. Our backs hurt from the beds and then they bring me an oversized, USED one afterwards I can’t even open my draws because the mattress is too big. They lie about what day they’re coming for inspections I was told the 25th and they came 2 days earlier? I had financial, family issues and they weren’t sensitive at all to my situation they even called my mum to make me pay my rent which was only a few days late even though i explained everything which was going on. The list could go on. Students just stay away, cannot wait to leave In a few months, worst place I’ve lived in ruined my uni experience and read other reviews a lot of other students agree!
Yeah liars once again we have never verbally abused anyone, as a big professional company that is a really big thing to say from your part. But other reviews have also said your liars so glad others agree. And you only told me today about having to come to the agency not the landlord. I really feel sorry for any students which sign up with this agency. Thank you.... Read more
Tenant
24th Mar 2022 (2 years ago)
F Marshall
I was the lucky winner of a competition run by this fabulous company. I was notified immediately and the voucher was in my inbox less than an hour later.
Highly recommend.... Read more
24th Mar 2022 (2 years ago)
R Mighty
I had my offer accepted on a property but they then told me a few days later that someone else has offered a higher amount despite the property being marked Sold STC, so they obviously were pushing this property to others after they verbally told me that it was mine.... Read more
Buyer
23rd Mar 2022 (2 years ago)
P Rai
I have been working on an off with Cloud9 for a while and they are always incredibly helpful, rapid to respond, fair and honest. Great service all round!... Read more
21st Mar 2022 (2 years ago)
E sharma
Highly recommend they made the process so easy would never go anywhere else!... Read more
17th Mar 2022 (2 years ago)
A Ayres
Sold my home through Cloud 9 Estate Agents. They were very professional throughout and helped out with all my enquiries. Very good at keeping me updated and always easy to get hold of. Would recommend and I will be using again... Read more
Seller
16th Mar 2022 (2 years ago)
K Singh
Great professional service for an experienced team! They made the process quick and easy for me. Thank you very much!... Read more
7th Mar 2022 (2 years ago)
A Radut
Very good and excellent service.... Read more
7th Mar 2022 (2 years ago)
A Linda
A truly customer-centric and professional service from Rodney the Residential Property Co-ordinator of Cloud9 Estates.
Prompt in responding to emails, which is very vital when trying to sort out an accommodation remotely. Thank you for your excellent service Rodney.
Ada Linda... Read more
4th Mar 2022 (2 years ago)
D Sangar
Excellent estate agency!
Right from the get go, Joesph managed our rental property with a high degree of professionalism, efficiency and more importantly, to brief. We quickly established a trustworthy relationship.
I feel safe in the knowledge that Cloud9 will look after our property, and can highly recommend them without any hesitation. Cloud9 certainty went above and beyond, exceeding all expectations with a positive customer journey experience.
In this crowded market place, if your looking for an estate agency who understands both its market place and audience it has to be Cloud9! Simple!
Thank you Joseph, for your positive reassurances and on going support, I truly appreciate it????... Read more
Landlord
3rd Mar 2022 (2 years ago)
F Bouali

This is an extremely unprofessional letting agency!!!
A couple of days ago, I contacted this lettings agency to book a viewing of one of the properties they advertised on the same day. I was asked to wait for 2 days as all their agents were busy arranging other viewings. I insisted to have a look at it as soon as possible as the area was of particular interest to me, but I was promised I was offered the very first available slot (i.e., I will be the first person to view that property).
Surprisingly, on the day of my viewing (i.e., today), one of their agents called me and told me they need to cancel my viewing as the property is gone. When I asked how that could happen if I'm the first one to view it, he told someone else rented it based on a video viewing. Given that the property advertisement does not contain any video tour, and no one offered me that option despite my insistence to have a look at the property, I suspected that one of their agents simply wants to offer the property to one of his contacts, so I called the branch manager and shared with him what happened hoping he will find a solution. Shortly after informing him, someone else called me and told me the person who called me in the morning is one of their apprentices and he made a mistake as the property is indeed gone, not because someone rented it based on a video viewing, but because the existing tenant renewed his contract.
I have been in touch with lots of letting agencies over the last decade, and never such thing happened to me. I do not recommend them at all!
I hope this warns future tenants about such unprofessional behaviours!
Finally, it is important to add that the answer of the agency below is misleading as it did not mention at all that the agent who initially called me today to cancel my viewing told me the property has been rented based on a video viewing and the story of the renewal by the existing tenant showed up only when I called the management myself and complained. So, I insist this is an extremely unprofessional agency that I don't recommend at all!!!
Thanks,
Best regards
Faouzi... Read more
Tenant
24th Feb 2022 (2 years ago)
R K
I had very good experience with Cloud9 as a landlord and seller. Excellent service. On the sales side Jonathan did excellent job. They managed (letting service) my property very well. Excellent job Cloud9 team. If I want to let or sale a property in and around Coventry my first preference is Cloud9.... Read more
Seller
23rd Feb 2022 (2 years ago)
O Fasanya
Super super great customer service. Eki is one of their staff who assisted me with acquiring, securing and settling in. Professional & super helpful, I would highly recommend!... Read more
7th Feb 2022 (3 years ago)
J Arulraj
I recently dealt with Joseph on a property let and as usual, it was a professional and stress free experience. Joseph kept the communication lines open and prompt and did his best to ensure the right type of tenant was found for the property, with the least delay. His personable approach and attention to detail is what separates Cloud 9 from the other agents.... Read more
Landlord
6th Feb 2022 (3 years ago)
A Sivanantharajah
The employees at Cloud9 are very helpful and are extremely professional. They have managed to find the right tenants within a short time period for my property! Thank you ! Definitely would recommend to anyone looking for a great estate agent in Coventry!... Read more
Landlord
5th Feb 2022 (3 years ago)
P Sandhu
My husband and I sold a property through Cloud9 Estate Agents and it was, one of the most smoothest transactions we have ever dealt with. The staff are friendly and courteous and everything was handled by them in a highly professional manner. Thank you Cloud9.... Read more
Seller
3rd Feb 2022 (3 years ago)
L cheung
Jonathan and his team was very professional and helpful during the process of the sale.
I appreciate their effort and hard work they had put in even though it was a longer process than excepted.
Once again, thank you so much.
Lisa... Read more
Seller
29th Jan 2022 (3 years ago)
D Saul
Very happy with my experience selling through Cloud 9 Estates. Jonathon and his sales team were incredibly professional & diligent throughout. Their communication has been some of the best I have experienced after using numerous agents in the past.... Read more
Seller
27th Jan 2022 (3 years ago)
K Balogun
As I understand it they've changed up their team and the way the operate this year. Really good dealing with them. Thank you to Eki, she was really friendly and responded quickly to my messages.... Read more
18th Jan 2022 (3 years ago)
A Murali
It was a good experience at cloud nine estates. All the staff here are very helpful and the process was very smooth. I do recommend this agency for lettings... Read more
Landlord
12th Jan 2022 (3 years ago)
I McCann
I found Cloud 9 estates agent through a listing on Uni Homes whilst looking for student accommodation for Coventry university.
My interactions over the phone and through emails with Karen were very helpful and responsive. Karan was professional and enthusiastic when advising me through the options and guiding me through the process.
When I viewed the property I was greeted by Terry. Terry was prompt, polite and charismatic. He provided a great tour of the property and had very expansive knowledge of the area.
So far Cloud 9 have been very organised and reliable with admin and answering questions. I will add updates upon finalizing agreements and once moved in.... Read more
7th Jan 2022 (3 years ago)
M Kheiri
Rodney was very supportive the process was made easy and smooth good agency.... Read more
7th Jan 2022 (3 years ago)
A Lakhani
Really happy with my experience at cloud9. Jonathan has been the best at helping me with sales. I have encountered many estate agent in the past who do not really deliver as well as jonathan has. Very kind, hard working, will go out of his way to get the job done. Struggling to sell your property? contact jonathan at cloud9! :))... Read more
Seller
5th Jan 2022 (3 years ago)
S Mguni
Brilliant team moving into a flat today process has been quick and smooth.... Read more
Tenant
15th Dec 2021 (3 years ago)
L Homes
We have been working with Cloud 9 for a long time now. They offer the best professional service across both sales and lettings. They have an exceptional team that strives to offer the best property management and equally hold hand the property transaction to ensure swift completion. Highly recommended estate agent in Coventry.... Read more
13th Dec 2021 (3 years ago)
J Holland
From the outset of considering the house sale the business of Cloud9 came over well & realistic in expectation. Both myself & the property were treated with genuine respect & understanding.
Would certainly recommend the able Team there, led with expertise by Jonathan.
Thank You All - Jules.... Read more
Seller
13th Dec 2021 (3 years ago)
N Jassal
Brilliant!!!... Read more
11th Dec 2021 (3 years ago)
R Tonics)
My first time renting out a property and the Cloud 9 team have been really helpful and patient! Thanks so much :-)... Read more
Landlord
11th Dec 2021 (3 years ago)
A chelaru
a good strong agency Brlilliant team great people who look after tenants well.... Read more
Tenant
10th Dec 2021 (3 years ago)
L Calin
Very good service very good team Rodney very helpful.... Read more
10th Dec 2021 (3 years ago)
S Singh
Has been a pleasure to work with Cloud 9. Joseph is the person i have been dealing with initially and he is very quick with reponses and very informative with what is required. Being my first property which i have just managed to let out was made seamless by Cloud 9 and the customer service is great. All required from myself as a landlord has been made clear by Cloud 9 making it easier for me to understand my duty as a landlord. Great service, great package and most importantly for me great response time in regards to communication.... Read more
Landlord
7th Dec 2021 (3 years ago)
P Sanghera
Absolutely amazing service, very honest and reliable! Cloud9 Estates went above and beyond to make sure I was satisfied and I was supported throughout the whole process. Very happy customer :)... Read more
5th Dec 2021 (3 years ago)
M heggie
Excellent service and prompt with responses. Very impressed so far... Read more
3rd Dec 2021 (3 years ago)
K Tsang
I have worked with Cloud9estates for many years since they’ve started and when we started our property portfolio, they have dealt with our rental properties with any issues with ease and I always ask them to fix any repairs and maintenance with confidence.
Also Cloud9estates have helped me sell some of my properties for my asking price.
I would always recommended using Cloud9estates to my family and friends which they have done.
Keep up the good work!!!... Read more
Seller
27th Nov 2021 (3 years ago)
A Nash
I recently brought my first buy to let property from Cloud 9 estates, Due to the excellent professional service Dilan and Jonathan provided with the sale I decided to ask them to help me let the property, Within a week of marketing the property I had a tenant in place, being a first time landlord Joseph made the whole process extremely stress free and kept me updated throughout.
The whole team were extremely professional and efficient throughout the purchase and letting of the property and I will definitely be recommending them to friends and family in the future.... Read more
Landlord
26th Nov 2021 (3 years ago)
I Seman?íková
Quick service, most things done online which speeds up the whole process. Only just moved in so we'll see more later.... Read more
Tenant
26th Nov 2021 (3 years ago)
A Bagri
I am very satisfied with the excellent service received from everyone I interact with at Cloud9 Estates. Such a professional, well organised and smooth-running team; special shout out to Eki, Aaron, Joseph, Dylan and Kamrun with whom I have regularly interacted with for over a year.
Keep up the great work at Cloud9!... Read more
25th Nov 2021 (3 years ago)
P B
Dear Cloud9 Estates,
I am writing to thank you for all the hard work you have done on my behalf in the course of selling my house (Holmsdale). I was very grateful that Cloud9 Estates took on the job. I am very happy with everything that you did as a team to keep in touch with me and manage everything connected with the viewings, advertising, and sale of the property. I think you are an excellent team.
I am very fortunate that you were recommended to me and I would certainly recommend you to others who are looking for a quick and efficient sale.
A special mention to both Dylan and Jonathon leading the 'Sales Team' at Cloud9 Estates.
Kind Regards
Pete... Read more
Seller
17th Nov 2021 (3 years ago)
G numerouno
I have used this company both for sales and lettings over the past three years and have found them to be friendly, proactive and professional. Even in the midst of the pandemic they still managed to find me good tenants. I can strongly recommend their services.... Read more
Landlord
17th Nov 2021 (3 years ago)
R Singh
I have my complete portfolio with could 9 and they’ve done a superb job and completely hassle free…. They do regular property checks and cover all maintenance issues…what more could I ask for…keep the great work up C9 team... Read more
Landlord
12th Nov 2021 (3 years ago)
M Oxmall
As soon as I arrived . They were begging for reviews which I’m pretty sure goes against terms and services .the lady that was working there was just standing over me like some demon waiting for me to give 5 stars. You can tell how fake the majority of these reviews are . Avoid at all cost!!!! Majority of the staff working is rude and have such a fake persona. Just a little push and there true self’s comes out . You can tell by the passive aggressive they give to some reviews .... Read more
11th Nov 2021 (3 years ago)
J S
The very best service provided. Amazing team, lots of updates and will definitely use again.
UPDATE: I have been with Cloud9 for many years and they have been superb. The were great from a landlord point of view and then also dealt with a property sale throught to completion. The very best estate agents around.... Read more
Seller
26th Oct 2021 (3 years ago)
M Kasli
I would like to say that Cloud9 have been brilliant and quick to find me tenant within 2 weeks, as they said they can do it!! All staff have been very responsive and helpful, particularly Joseph..Thank You.
I would give them business again with pleasure.... Read more
Landlord
7th Oct 2021 (3 years ago)
C Shi
Thanks for great services provided.... Read more
6th Oct 2021 (3 years ago)
M Singh
Cloud9 Estates have been super! I have rented a number of properties through this agent I can truly say they go above and beyond. I’ve been blown away with the slick communication processes! I feel reassured knowing I have Cloud9.... Read more
Tenant
6th Oct 2021 (3 years ago)
S singh
Excellent service, highly recommend... Read more
4th Oct 2021 (3 years ago)
R saltmarsh
Good Professional and friendly service. Good communication. Thanks again for the assistance with the quick sale of the house.... Read more
Seller
29th Sep 2021 (3 years ago)
A Abu-Monshar
Seamless process in renting... Read more
Tenant
27th Sep 2021 (3 years ago)

This is an extremely unprofessional letting agency!!!
A couple of days ago, I contacted this lettings agency to book a viewing of one of the properties they advertised on the same day. I was asked to wait for 2 days as all their agents were busy arranging other viewings. I insisted to have a look at it as soon as possible as the area was of interest to me, but I was promised I was offered the first available slot (i.e., I will be the first person to view that property).
Surprisingly, on the day of my viewing (i.e., today), one of their agents called me and told me they need to cancel my viewing as the property is gone. When I asked how that could happen if I'm the first one to view it, he told someone else rented it based on a video viewing. Given that the property advertisement does not contain any video tour, and no one offered me that option despite my insistence to have a look at the property, I suspected that one of the agents simply wants to offer the property to one of his contacts, so I called the branch manager and shared with him what happened hoping he will find a solution. Shortly after informing him, someone else called me and told me the person who called me in the morning is one of their apprentices and he made a mistake, and the property is indeed gone, not because someone rented it based on a video viewing, but because the existing tenant renewed his contract.
I have been in touch with lots of letting agencies over the last decade, and this never happen to me. I do not recommend them at all!
Hope this warns future tenants about such unprofessional behaviours!
Thanks,
Best regards
Faouzi... Read more
Tenant
24th Sep 2021 (3 years ago)
H Ben
Professionalism..quality of service...everything went smoothly ????
Thank you cloud9estates... Read more
20th Sep 2021 (3 years ago)
T Heley
Eki was very responsive to emails and phone calls, good communication all round... Read more
16th Sep 2021 (3 years ago)
G Preston
Excellent and really helpful service, have bent over backwards to help me out when struggling to find a place, Eki specifically has gone above and beyond, super polite and very helpful... Read more
15th Sep 2021 (3 years ago)
R Mannan
Very responsive and professional... Read more
14th Sep 2021 (3 years ago)
B W
Smooth process many thanks Cloud9... Read more
10th Sep 2021 (3 years ago)
M Langson
Friendly and helpful team. Secured a lovely property due to their professionalism and quick responses.... Read more
9th Sep 2021 (3 years ago)
M VASSIF
Moving from southwest to the area I was looking for a professional friendly & responsive local agent, one phone call to Caren & everything is taken care of, hassle free . Thank you... Read more
9th Sep 2021 (3 years ago)
A Kid
We secured a lovely property with the help of Cloud 9 Estate Agents... Read more
8th Sep 2021 (3 years ago)
A JalloJamboria
Very nice office full of welcoming people. Able to get down to business with a smile... Read more
8th Sep 2021 (3 years ago)
B Petal
DO NOT RENT FROM HERE.
This estates agency does not look after their customers. Once they have your money, they do not address any of your concerns. Take a good look at the other negative reviews, and the passive aggressive way the estate responds to them. This is exactly how they'll respond to you in person too but worse! do yourself a favour and AVOID, AVOID, AVOID!... Read more
Tenant
7th Sep 2021 (3 years ago)
N Chunu
You were recommended and you delivered. I'm grateful... Read more
4th Sep 2021 (3 years ago)
Adnan
Quick, professional and easy to work with!... Read more
3rd Sep 2021 (3 years ago)
Abhiram
Good experience.... Read more
3rd Sep 2021 (3 years ago)
M Singh
Really great experience,helped me a lot in finding a really good house in very little time.
Really great experience
Would highly reccommend... Read more
3rd Sep 2021 (3 years ago)
A Kakkassery
The service from cloud 9 is just awesome . The way they guys help us out to find the right property to live in is such a big thing and yeah am really satisfied with the service.... Read more
Tenant
27th Aug 2021 (3 years ago)
E Sheykhametova
Professional service providers. Excellent customer service and communication. I was looking for a letting for a long time with other agencies and got it done swiftly with this agency. I like that they are supportive and flexible. They also have very polite staff at all levels. I am very satisfied so far. Thank you!... Read more
Landlord
27th Aug 2021 (3 years ago)
T Akintoye
Was my first time moving so I was unsure about a lot of the moving process. Cloud9 estates really helped and made it seem seemless. They attended to all of my queeries in a very timely manner. Could not recommended them enough. Eki was really helpful... Read more
27th Aug 2021 (3 years ago)
J Miller
We moved into a property on Villiers street in 2018 and there were lots of bin bags left in the garden. Our shower broke a couple of weeks into the tenancy and the plumber sent round by Cloud9 attached the wrong pipes together and we were left with no hot water in the shower for 3 days.
The agents routinely asked for us to 'make our beds' for inspections, not viewings, which we were fined £75 for not having a spotless bedroom. What is the purpose of this?
Do not pay any cleaning fee that you are charged at the end of your tenancy due to the bin bags we found as well as clear evidence of a lack of cleaning due to a hat found behind a wardrobe upon moving in. It's just a hat but for goodness sake do your job when the previous tenants move out!
I would have thought we'd be glad we lived a street away from the agents so we could pop in with any queries but this didn't change their response time to any problems we had with the property!... Read more
Tenant
23rd Aug 2021 (3 years ago)
D singh
Great service very friendly and professional have dealt with other estate agents in the past these guys are by far the best... Read more
13th Aug 2021 (3 years ago)
M Johnson
Worst customer service ever, phoned up to get information on a property and got the most miserable man on the other end, just give me 1 word answers not responsive at all, was like he was trying his best not to sell me the property, had no idea what he was doing? Avoid!... Read more
10th Aug 2021 (3 years ago)
S Palmer
Avoid they are only interested in getting a fee from you, then not giving you a property. Went for a flat, the one the showed me wasn't actually up for let. Had to pay up front for credit check, which was then refused, but they didnt do a credit check!... Read more
15th Jul 2021 (3 years ago)
C Greatrex

Fortunately I am not a customer of this estate agent but they do manage the property I live next door to.
I have had non stop issues with these neighbours on which by law they need to abide by their tenancy agreement.
I have made numerous complaints to this estate agent since September 2020 on which none has been resolved.
Jonathan, the branch manager has been rude, aggressive & unhelpful. The emails received by this branch manger is unprofessional & disgusting.
I had to make a complaint against this branch manger on which no one has bothered to inform me of the outcome.
My complaint was then escalated to the owner, Rosie Mann Kaur. She again acted unprofessional & has gone to the extent of blocking my emails. The only contact I have is through their website.
Rosie Mann Kaur has made deliberate accusations against me on which she cannot prove & when she’s outed on this she refuses to answer her actions.
Rosie Mann Kaur is vile & aggressive & has become extremely threatening in her emails to me.
This estate agents is an appalling business & the staff act the same.
Management don’t have a clue how to manage & because of this I have contacted the property ombudsman as I want this business closed down.... Read more
11th Jul 2021 (3 years ago)
G Partners

Cloud9 estates are a bunch of rogues. Real time rouges. They lure you into making an application for rental properties and come up with flimsy excuses.
I made an application for a rental property in May, credit checked, employment reference checked, landlord reference checked and pay slips checked, passports and BRP checked and a holding deposit of 240 GBP (refundable). I am a highly skilled professional working with two reputable organizations.
These bunch of rogues, wasted my time, were never interested in letting the property to me ( for reasons best known to them), yet they asked me to bring more pay slips, which I did. They asked for a second employment reference, which was provided. They asked for my bank statements (a confidential document), this was also provided. They asked same from my wife, it was provided.(Please note that my wife and I are lawyers, we both hold a PhD in Law and work for reputable organizations here in the UK.)
After frustrating us despite providing all documents requested for within 24 hours of making the application, these rogues asked for an additional bank statement( a savings account) with a minimum balance of 15k GBP, or I pay 6 months upfront). This demand was made 10 days after the application was sent. I declined their additional, mischievous and unprofessional request. This was in a bid to frustrate me from getting the property. Please note my wife and I had already provided them with bank statements from our current accounts with a balance of 36k GBP in both accounts.
The rent amount was 950 GBP per month. Hence, we had over 36 times the value sitting down in our current bank accounts, yet they demanded for an additional savings account with a 15k GBP balance. Of course I knew they were up to some mischief and were not ready to allow us live in the property. (Please note that the same letting referencing agency these rogues used, is the same agency I used eventually and it was a smooth sail).
Summary: These rogues refused to refund my holding deposit, eventually they refunded half (120) of the holding deposit, giving the reason that i didn't fulfill all their conditions (because i declined providing them with an additional savings account statement, with a minimum balance of 15k GBP). They were never interested in letting the property to us, wasted our time, collected our holding deposit and never gave us a full refund. AVOID THEM.... Read more
Tenant
5th Jul 2021 (3 years ago)
K Kawawa
The best agency I have ever dealt with. Very professional, experienced and helpful people.
Eki was the agent I worked with, she is extremely helpful and reliable. She was communicative and easy to reach to answer any of the questions at all times during the renting process and now during my stay. Eki is absolutely wonderful to work with. It’s like having a friend on the “inside” that is working for you.
Highly recommend !!!... Read more
Tenant
28th Jun 2021 (3 years ago)
M Meulders
I was a landlord with Cloud9 since 2017 and also just sold my property with them. Both their sales and lettings service is brilliant. As a landlord they made managing a property simple with extremely reasonable fees. Thank you to Sanj for doing the right thing for the tenants and keeping me honest - every time maintenance was needed I was surprised how cheap Cloud9 were able to provide a solution for. If there were any rent issues, Cloud9 would be chasing it before I even had to alert them. The sales process was also just as professional and Jonathan has worked tirelessly to get my property sale over the line. Excellent communication, advice (and even a bit of emotional support!) at all stages. Thanks Cloud9!... Read more
Seller
24th Jun 2021 (3 years ago)
T Uzu
Cloud9 offers excellent services, good response time and a very friendly environment.
I recently moved into one of the properties being managed by Cloud9 and I commend their excellent services. Eki was very helpful and professional as she offered assistance, ensuring the entire process was smooth.... Read more
Tenant
2nd Jun 2021 (3 years ago)
I would like to thank Jonathan and the team on getting my property sold. They are a very hard working and friendly bunch and stayed on top of the sale every step of the way. I would definitely recommend Cloud9 ????... Read more
Seller
1st Jun 2021 (3 years ago)
S PERERA
Me and my husband together would like to thank the team cloud9 for the excellent service provided to us during our stay their property. From the booking, move in and until the last day moved out, we received great support. Services and maintenance issues were promptly attended on call. Very friendly staff. Meceick and karanjit a lot. Thanks again and we are happy to recommend.... Read more
Tenant
17th May 2021 (3 years ago)
Not to be trusted. One or 2 in the office seemed nice enough but management interested only to make money for no service.... Read more
Landlord
1st May 2021 (3 years ago)
E Johnson
Property rented out the day it went live. Very professional team offering a great service.... Read more
Landlord
26th Apr 2021 (3 years ago)
A Kumar
Cloud9estate helped me with the viewing of two apartments/houses. They are responsive and very flexible as they allowed me to postpone my viewing date.
Kamrun showed me around the properties, and is professional/friendly.
Would recommend cloud9estates.... Read more
9th Apr 2021 (3 years ago)
J Shah
I am an existing landlord with Cloud9 Estates, I recently decided to sell two of my properties and wanted to give them to Cloud9 to sell for me. The branch manager Jonathan and his sales colleague Elliot were all over my properties and so efficient in generating multiple viewings on both of them. The communication I had with the branch was so attentive and really regular, I never had to chase for updates – I had access to the branch managers personal mobile number and he would always take and make calls even when the office was closed or out of hours, the team agreed sales on both of my properties within just a few days, I have recently noticed Cloud9’s sales precesence in Coventry leap up drastically and having been one of their sales clients I can really see why this is the case. I would sell with no other agent other than this dream team, highly recommended.
Mr Shah... Read more
Seller
1st Apr 2021 (3 years ago)
A Baumann
Very helpful and friendly. I am in UK for few months now and Maick help me a lot explaining the letting side.... Read more
26th Mar 2021 (3 years ago)
J I
Fantastic professional agents. Swiftly deal with any problems. Very approachable. Would recommend to anyone.... Read more
15th Mar 2021 (3 years ago)
S Roberts
There was an understandable wait to have our application paperwork processed (lockdown restrictions making things more complicated). However, once the paperwork had been processed I was delighted with the responsiveness and help of the team. Dylan, Andreea and Maciek especially were very quick to reply to questions and happy to clarify things. I hope this excellent service continues to be the case in my time as a tenant.... Read more
Tenant
12th Mar 2021 (3 years ago)

I have been renting from this estate agency for 4 years now BUT only because I love the property. I have been dissatisfied with their service for years as they lack professionalism and fail take responsibility whenever in the wrong. The agency lacks communication skills between themselves and clients as they have forgotten to get back to me about several things and when confronted all I receive is defensive comments from both agents and management.
Out of the whole group and new hires over the years Andrea has shown the best service and truly is carrying the team because I feel at ease and comfortable when she answers the phone, she is Efficient, professional and overall just polite.
This agency is very money focused instead of customer satisfaction which is worrying as they are selling and renting homes which is of great importance to PEOPLE. I have tried to file formal complaints in past which has led to no where and truly left me frustrated and encouraged me to write this very honest review.... Read more
Tenant
18th Feb 2021 (3 years ago)
M Khalid
Selling in the midst of Brexit and then Corona, the team at Jonathan & Elliot were unflappably consistent and efficient. A bright light among the dark seas of agencies and new confusing regs - and as the world splutters to an inglorious end, I'd trust no-one else with liquidation and selling up, and I was pleased to have been proven right.... Read more
Seller
3rd Feb 2021 (4 years ago)
M So
Cloud9 have looked after two properties for me since 2012 and 2021, respectively, and I've always been delighted with their service. They are efficient, hardworking and courteous and always respond immediately to any queries I may have. Best of all, whenever a tenant has moved out, they have found a replacement very quickly, so neither of my flats has ever been empty for more than a few days. All in all, I couldn't be happier with them and would heartily recommend them to any landlord.... Read more
Landlord
3rd Feb 2021 (4 years ago)
J Jaspal
I recently worked with Joe at Cloud 9 Lettings. I found him incredibly responsive and fast to act. We listed four properties with him just before the New Year and they were all leased by mid January despite all the issues with the pandemic. I found his guidance on pricing well backed up and fair. I loom forward to working with him again and couldn't recommend the company more... Read more
Landlord
27th Jan 2021 (4 years ago)
A Bola
I rented from Cloud9 for 1 year in that time they have been very good always resolve any maintenance. I once had a leak in the middle of the night I think it was a pipe burst someone came to the house in the hour and stopped the leak then came next day to fix the problem. Very good staff and very good compared to some really bad agents in Coventry anyone wanting to rent go to these people.... Read more
Tenant
26th Jan 2021 (4 years ago)
B JALAL
Professional team, outstanding, dedicated, entire team were listening,
in fact, they met my expectations, I had exclusive phone call from Karan confirming my viewing appointment tomorrow.
Thank you team C9 Letting Service,
Thank you Ellen who took my first call, Karan and Cameron.
Regards
Blund JALAL... Read more
26th Jan 2021 (4 years ago)
Exceptional service from the team at Cloud9. I had a problem with a bath, rang Sanj on a Monday and had it agreed for replacement and replaced by the following Monday during a pandemic and quality work all round. I cannot be more grateful for the responsiveness and customer focus shown. As a key worker it was great to receive some much needed help in a time of need. Thank you all at Cloud9 - Cosmas... Read more
Tenant
13th Jan 2021 (4 years ago)
A Goodall
One star is too many stars for this outright rude, dismissive, unhelpful and unprofessional estate agents.
Avoid on all levels.
Raising formal complaint with third party as no-one (unsurprisingly) in branch has been able to help with this.... Read more
19th Oct 2020 (4 years ago)
T Cooley

Most of the lettings agents were rude and dismissive with one saying that I couldn't possibly understand estate agency as I was a woman (ignoring the fact that my dad has been in estate agency for 35 years and I worked alongside him for a bit). When we moved into the property it was dirty and dangerous so we were asked to give them a few days to repair it and not move in (no refund given).
They were difficult to contact via email. I had a leak in my room that I told them about. It took them 2 months to come and look at it by which point some of my property and the furniture had been damaged. They couldn't find the leak so told me I was making it up. When I contacted them later the same day with video evidence they told me off for being frustrated with them and were very rude when they came to investigate further. In trying to get my deposit back they have been slow and difficult, making many errors along the way. I have given up trying to get my whole deposit back as it just isn't worth the aggravation even though we have supplied evidence to say that the charges are unfair.
I would definitely not recommend their services.... Read more
Tenant
14th Oct 2020 (4 years ago)
A HASAN
Hi Everyone, I have got the best service from this Estate Agents. I would say always they are the best in Coventry. Especially, Joseph given me the best service. I am very happy thus far. Thanks Jo, Thanks Cloud9.... Read more
18th Sep 2020 (4 years ago)
C Farren
Have spoken to Cloud 9 over several months regarding issues. They are not interested about these and only enjoy getting satisfaction about getting there money each month, disgraceful customer service.
Update - I note your response below but I have been complaining since March / April regarding tenants of your that find it appropriate to have their music blasting, screaming, shouting until half 4 this morning. I have spoken to Rosie and Johnathan who have both promised that it will be resolved but now we are in September nothing has been done regarding this, I am taking this complaint further and to the courts to get this resolved.... Read more
Landlord
13th Sep 2020 (4 years ago)
P Riddell
Andreaa has provided a five star experience from the minute I contacted cloud9 estates.
Very knowledgeable, friendly, attentive and somebody who I’ve felt supported by.
Feedback given over the phone to say thanks for but also wanted to share through reviews.
Wouldn’t go anywhere else.
5star experience by andreaa... Read more
8th Sep 2020 (4 years ago)
Justyte0001
I have had nothing but nightmares with this letting agency, they refused to repair the molding in the house and would just ignore us when we asked for repairs to be conducted. They also left us with a faulty fire alarm in the property for 3 months after I requested them to change the batteries in the landing above the staircase. They then decided to change all four of us £50 each for cleaning or the house when the house was spotless when we moved out. Furthermore, trying to charge us for wall painting so they can cover the mold that they refused to repair.
I would not recommend this agency to anyone.... Read more
Tenant
18th Aug 2020 (4 years ago)
A Kaz
This company is the best, responsive and professional also very nice and friendly.... Read more
21st Jul 2020 (4 years ago)
O Nicolescu

My advice: Avoid, if possible. Considering my experience I would rate this agency 2 out of 5. Debated facts were collected over a period of 1.5 years.
The good:
+ On the day scheduled for the property viewing I was surprised that the agent showed up on time. Only time that happened to me that week.
++ Once moved in I noticed the fridge was not working, communication was slow at first, but after the manager got involved the issue was sorted on the same day.
+ After moving out I still paid rent by standing order. The agency returned the sum of money the following week.
+ The contracted agency handymen were very good.
The bad:
--- Unknown number of unannounced visits and missing item following them:
I noticed some one was in the property without my knowledge, things were moved around the house. 'Luckily' I have installed CCTV cameras after the house was burgled months before, it showed a Cloud9 agent conducting a visit with potential customers, I was not informed about this. I pressed the agency about the fact that someone may have entered the property without my knowledge and asked them to check their records as some of my items were missing. Their response was dismissive. Not knowing how many times this could have happened I did not tell them about the images and continued to press them on the issue. Answer about how much they care about the tenancy agreement and the Housing Act 1988 came two weeks later, when I arrived home from work, an agency agent was in the property with another customer. Agent started a very 'stringent' internal agency investigation, that was a debacle.
- Property cleanliness:
When I viewed with the intention of renting, the property it wasn't really clean, however the agent promised me that the property will get a professional clean by the time I moved in, as it should according the signed tenancy agreement. Allegedly the property was cleaned to a professional standard.
I did not agree, they ignored me at first and after I cleaned it all up, they offered to send someone to fix this. Too little too late.
Image pack from the 1st day are attached below.
Assuming you are an 'experienced' tenant, think about how bad your deposit would suffer in case you would hand over the property in this state. Right?!
- Property access:
Agency did not provide the keys to all the doors or rooms. After lots of insistence all of the keys were handed over 2 months later.
-Dishonest behaviour and lack of transparency:
Initially I communicated with the agency by email, but they would not reply, so I had to phone them. Every time I would call in they would pass me from one agent to the other, having to explain my requests each time. Each agent promised me my complaints would be resolved in the following days. That never happened. Calling back I had me started all over again. Soon I got fed up and told them that I am going to record the phone calls. At which point we started to communicate only by email. That worked out good in the long run for the complaints.
Lack of transparency. How many times they went into the property without informing me?
Eventually I decided to complain against the agency to a number of agencies, some just took note and will continue to monitor and one took action. Complaint to the Property Ombudsman for ignoring my legal rights and not following the ombudsman code of practice or their membership commitments was successful and ruled against the agency for 3/4 counts as it broke their code of practice. The penalty was a small sum of money in my favour, gone to charity.
- There are other items, but google has a character limit.
Overall, if possible, I would recommend to avoid this agent. However, if not possible, proceed with care and try keep a good trace of the conversations with the agents, ideally in written format.
If your rights are being breached don't be afraid to complain to the relevant authorities, these may be Citizens Advice/Trading Standards, City Council or the Property Ombudsman.... Read more
Tenant
21st Jul 2020 (4 years ago)
K Sundaralingam
I changed to this company several years ago because I wasn't satisfied with the service I was getting from previous agent. It was the best move I could have made. I live in London and they provide me with full management for all my properties in Coventry. All the Staffs provide an excellent service both for me and my tenants whom they choose carefully. Thank you to the whole team. The staff are extremely helpful and understanding.... Read more
Landlord
19th Jul 2020 (4 years ago)
D T
I am very satisfied with the services of Cloud9 Estate Agents. Nice, fast and professional service!
I recommend this office with all my heart! :)... Read more
19th Jul 2020 (4 years ago)
A Alausa

University students who are interested in this agency please be very careful. Me and 3 others were interested in a 4 bedroom house which was on the market for a great price for all of us. I didn't have enough time to pay the reposit (1 weeks rent holding deposit) so I asked someone in the agency for extra time (which they said can be granted in a email when we enquired if I contact the office)
After sending this email, I was contacted back and told to pay first and that the forms can come after to get the property of the market. I felt that the agency was very money hungry and at least could've had a sense of understanding of my circumstances, especially as a future tenant. They did not even acknowledge my question. The next day, my roommate called the office and one lovely lady said we should do the forms first as landlords need to process our forms and if we pay the deposit we might not get it back if we fail anywhere in our forms. Already, there was so much confusion, one person telling us to do one thing and the other saying the complete opposite.
Anyways we went with what one of the ladies in the company told us to do and sent off our forms. Last night I decided to give it another go to contact the office to grant me more time once the forms had been processed, or if there was an alternative were my friends could pay and I would pay for the last bedroom after.
This morning I was contacted and Jonathan (one of the agents) who told me that the property had already been reserved. We were not informed whatsoever which is quite unprofessional because if me and my friends paid the non-refundable deposit and the house was already reserved to other people, we would not receive it back. The least they could do was email us on this matter. They did NOT tell us anything unless we asked them first for confirmation.
I wouldn't recommend students to take this agency because they did not respond accordingly which could've inconvenienced us. We are so unhappy that we couldn't get this house.... Read more
Tenant
17th Jul 2020 (4 years ago)
P Siwek
I recommend this place. I'm glad that I chose this estate agents, so nice people and eager to help everytime you need.... Read more
15th Jul 2020 (4 years ago)
K Parecka
I am very satisfied with the service of "Cloud9 Estates" agency. They helped me a lot with finding convenient accommodation in a very fast time. Thank you a lot!... Read more
15th Jul 2020 (4 years ago)
P Cromwell
They helped me a lot in accommodation. I am satisfied. Recommends them... Read more
15th Jul 2020 (4 years ago)
S Szafranek
Exellent service!... Read more
14th Jul 2020 (4 years ago)
S Soja
They are the best at taking care of the property always helping tenants even small maintenance... Read more
Landlord
14th Jul 2020 (4 years ago)
K Shaji
Rented out a house through this agency and was treated very badly. No customer services, had to live with no electricity for 2 days, they even tried to charge us when there was no power. The contracts was for 11 months and at the beginning they said u can pay August and September together for one months rent and towards the end of contract in July they say still one months rent is remaining after having payed everything. UNI students be very careful when choosing this agency, it’s very bad.... Read more
Tenant
9th Jul 2020 (4 years ago)
K Houghton
Just signed a tenancy for the coming academic university year.
So far the office has been AMAZING. The e-viewings they have done have been a huge help in helping us choose the property we have just signed for.
I will update this review on completion of our tenancy, but based on first impressions, I''m thinking it'll stay at the 5* we've given.... Read more
Tenant
18th Jun 2020 (4 years ago)
W Knowhow
Bianca from Cloud9 is very helpful and nice! One of the kind :)... Read more
16th Apr 2020 (4 years ago)
M WS
Aaron is the best support at Cloud9! Very helpful and hardworking ????????????????????????... Read more
16th Apr 2020 (4 years ago)
S Kyurov
Excellent, very efficient and prompt service...need I say anymore!... Read more
4th Apr 2020 (4 years ago)
E Leung
I appreciate Maciej and his effort in letting me know early on about the possible issue relating to the current situation that affects the tenancy. Maciej has been very proactive and quick in responding and did what he could to protect my interest. Thank you Maciej... Read more
Landlord
25th Mar 2020 (4 years ago)
E Antony

My second involvement with this agency has been a confusing and stressful one. Considered them a second time despite the first one being a bit tricky. Viewed one of their properties and was told if interested I need to pay a "holding deposit" which would take the property of the market. Since I didn't have access to my card, asked my housemate to ring them up and pay the deposit when he was told the property was taken up by another customer.
I rang them up in the evening to find the property was still available. So paid the holding deposit to secure the property and take it off the market. Got an email next day saying another application has been approved and we can't move in. When questioned about this and how they considered another application when it is off the market the lady I spoke to said "The amount is to process your application it really isn't a holding deposit" despite telling every customer otherwise.
Be wary when dealing with this agency as I personally have been warned by others who has dealt with them.... Read more
Tenant
12th Mar 2020 (4 years ago)
A Myself
Entering the house with no prior aproval ..making apointments for wievs that i dont know about , and then threatening myself to enter the house ! Very bad agent with a horrbile attitude and wanting to fight in front of the house ! Lie about mesages and meetings . Horrible agency.NEVER DEAL WITH THEM . THEY WILL LIE. . Agent saying to visitors not to shake my hand and saying that i will see what will happen. Horrible and agresive .STUDENTS BEWARE .. edit: again you lie in your answer . No suprise here . AVOID AT ALL COSTS... Read more
Tenant
12th Mar 2020 (4 years ago)
A 2205
Very helpful agency. Provides good spaces with good utilities.... Read more
19th Feb 2020 (4 years ago)
M Adetimehin
Very professional estate agency with a team ready to help at any time.... Read more
17th Dec 2019 (5 years ago)
B Townley
Extremely rude to tenants when on the phone. The company can not seem to add up correct amounts for rent, therefore blame the tenant, then do not respond when they have realised they were wrong. Disgusting behaviour, specifically from Stacey. Also had problems with employees disregarding our contract and neglecting access to rooms. Would never live in a property ran by them again. The rudeness can also be seen in comments from previous reviews, which they are making themselves out to be victims, which they are not.... Read more
Tenant
15th Dec 2019 (5 years ago)
S Kazi
I highly recommend cloud 9 estates. They are very helpful and there services are efficient and reliable. They are honest and upfront. They try their best to get the right outcome there staff are very friendly. Always get the done to excellent level.... Read more
3rd Dec 2019 (5 years ago)
A B

Poor service - every issue must be chased up by calling them. Any time an email is sent, there is no reply back - no confirmation of receiving the email, and definitely no actual reply concerning the matter.
Whenever an issue is resolved, it is not usually resolved professionally.
There was an issue with one of our rooms, and once reported (from the date of moving in), it took a couple phone calls and a few weeks before it was resolved. However, there was no prior warning that someone would be entering the house and moving things in. None of us were in at the time, so it could have been possible for someone less honest to steal something.
We had issues with one of our services. To this day, it has not been fully resolved, but steps HAVE been taken to fix it. These steps have cost us money, however upon us agreeing to take such measures, no one contacted us about it and no one replied to our email enquiring about it (I would like to clarify that these steps were taken, only that there was no semblance of communication at all).
Overall, this estate agent is okay. If possible, go with other agents. They are not the worst as they still EVENTUALLY fix something or reply. However, their absolute lack of communication is abysmal, and they require a prod to do anything at all.... Read more
25th Oct 2019 (5 years ago)
S Blogs
Poor housing estate: 8 Northfield Road
This house had rats, ants and spider infestation and nothing was done with it. Every issues takes about 5 complaints before the issue is even concerned. Worst estate agent ever and took about 6 weeks to get deposit back. Would never recommend this estate agent to no one ever. The whole team is are ignorant and quite rude at times especially Stacey but I am thankful that I no longer live in that house. I would give 0/5 stars if I could, all reviews are fake.... Read more
Tenant
15th Oct 2019 (5 years ago)
A Amadu
Very good customer service, they actually got me a place in 24 hours. Hannah and Sharon are the best.... Read more
25th Sep 2019 (5 years ago)
333hlvevl
With cloud9 for 2 and a half years since early 2017, was told once we moved in that the back wall to the garden (which was unsafe and falling down) would be fixed... 2 and a half years later it still isn't fixed, I havnt used to the garden since moving in due to its unsafe state. Had the front wall fall down on me as it was unsafe and the repair work was terrible, their "professional" maintance team is only good at quick, cheap and terrible repairs.
I don't feel safe in this house with all of my children!
Now to top it off the over has been broken for a week and nobody has come out to repair it... How am I meant to cook for my family without a working oven?
Terrible estate agents... Don't care about their tenants and constantly lie and pretend they care, when in reality they only care when money is involved!... Read more
Tenant
26th Aug 2019 (5 years ago)
D Ahmed
All the staff are very understanding and helpful... Read more
12th Aug 2019 (5 years ago)
Hilzy86
My experience with Cloud9 has been very stressful. I know they're limited to the vendor's instructions, however, I felt the communication was very poor. To top things off, both of the properties I was buying through Cloud9 have fallen through. The one property I said I would like to continue with if the vendor could provide the documents my solicitor requested. However, they've re-marketed the property and I only have to assume the vendor can't provide the documents, which proves my point about lack of communication.
** NOTE TO BUYERS ** Please do homebuyers survey on properties as both properties I was buying with this agent were riddled with issues such as rising damp, subsidence, blocked essential air vents and no planning for building modifications.
Cloud9, I appreciate you tried your utmost to get this deal through. However, I feel regular updates would have gone a long way. Especially at the end.... Read more
Buyer
31st Jul 2019 (5 years ago)
K Yohanes
My experience in the house was dreadful until cloud nine took over the tenancy mid-way through the year and helped me out massively. They were completely caring and sympathetic to my situation and I have absolutely nothing negative to comment. Harvey in particular was extremely polite, professional and understanding.... Read more
Tenant
15th Jul 2019 (5 years ago)
skanduraa

Deep clean needed throughout - £260.00
· Deep clean needed on oven & hobs - £30.00
· Door off its hinges Room 4 - £50.00
· Painting throughout - £200.00
· Broken Dining Chair - £75.00
· Removal of rubbish/cutlery - £75.00
· Refit 2 smoke alarms - £90.00
· 3x stained mattress’s Room 2 & 4 - £50.00 PER MATTRESS CLEAN
This is what they charge after you move out. £260 pounds for cleaning the house, even tho when I moved in, the dust made me feel like I was in the Wild West, which made me wonder, does it really cost £260 to do nothing? £50 to put a door back in its hinges, obviously, fair price. £75 for a chair that's literally £12 pounds in Ikea. £75 to remove cutlery, fair price to throw something in the bin, I agree, I wouldn't do it for less either. £90 to refit £40 worth of smoke alarms that we took out because they were beeping when you were cooking literally anything. And £50 for cleaning 3 matresses in 2 rooms, which made me think they were trolling us tbf. Keep away from this bad joke.... Read more
Tenant
11th Jul 2019 (5 years ago)
E Gagiu
Amazing agents, very friendly and dedicated, looking after you if anything, always willing to help and very cheap rent for good quality!!
Many thanks for the Landlord and for Bianca for all the support... Read more
Tenant
6th Jul 2019 (5 years ago)
S Thomsett
Cloud9 estates have provided a prompt, friendly and profession service through my tenancy with them and I would definitely recommend them to both professionals and students!... Read more
Tenant
18th Jun 2019 (5 years ago)
B Gerawa
Smooth and very efficient service.
Many thanks Cloud9!... Read more
15th Jun 2019 (5 years ago)
A Harrison
A very HAPPY landlord - Great service and value. Phone calls and emails responded to promptly. The whole process ran smoothly, will definitely use again.... Read more
Landlord
22nd Mar 2019 (5 years ago)
H Sandhu
Fantastic service!... Read more
13th Mar 2019 (5 years ago)
A Khanom
Quick an prompt service keep it up. Always ready to help thank you... Read more
28th Feb 2019 (5 years ago)
C Gomez
Terrible customer service, unsympathetic and unprofession, they clearly can not disconnect personal life with work life. Only interestest in their customers when their money is due and unfortunately I have been left with no hot water for over 3 weeks and counting.... Read more
Tenant
2nd Feb 2019 (6 years ago)
M ryan
I am a landlord who has been using Cloud9 for some time now and can honestly say I would not use any one else as the services they provide are fantastic, the staff are excellent ' whom go the extra mile for you if you're experiencing any issues .
I would highly recommend Cloud9 for Landlords looking to rent properties in Birmingham or Coventry.
I would also recommend Cloud9 to anyone looking to buy or rent properties in Birmingham or Coventry.
Thank again Cloud9 for all your help sorting out Coventry City Council's error regarding council tax payments on a property recently with a special mention to Rosie for always going the extra mile !!
Merry Xmas and I look forward to seeing you all in the new year.
Keep up the good work.
Mike.... Read more
Landlord
27th Dec 2018 (6 years ago)
R singh
Sanj and his team are the best in Coventry . They are open and transparent . If they are managing your property you can be sure its in safe hands .... Read more
Landlord
8th Dec 2018 (6 years ago)
V Iordan
i had a booked a view for a property at 17 :00 . i knew that i had 1 hour window from work to see it and when i come nobody was there ,i tried to call but the voicemail was on. That hour not being paid of course , petrol spent for nothing succeed.It was my first time and of course the last.... Read more
6th Oct 2018 (6 years ago)
bisso747
Professional people, very helpful, and most of all extremely resourceful. Would recommend them in blink. Thank you team for your effort and help.... Read more
24th Sep 2018 (6 years ago)
M J-Trevino
Better for you to don't use this rent agency. They tried to hold my deposit because of "damaging" property. Be aware of using their services. Even if you did always take a pictures of all damages even smallest when you enter to the property. When you will leave they will lie and try to force you pay more money for any reasons. Be ready for this.... Read more
Tenant
22nd Sep 2018 (6 years ago)
L Mohamed
I've been with Cloud9 for the past 2 years, to say they go out of their way to satisfy the needs of their tenants and customer is an understatement. There hasn't been a time were I felt unsatisfied or let down by their customer service. Always ready and willing to resolve whatever issue you may have, they are by far my top recommendation for students looking for an accommodation, so stop wasting your time looking around Coventry!
I would just like to thank every single member of the Cloud9 team for making that possible!... Read more
Tenant
13th Sep 2018 (6 years ago)
K Bashir
My second year of working with Cloud9estate as a Landlord. Very friendly staff - efficient and organised in all areas including finding suitable tenants, payments and regular updates. I would definitely recommend them to potential landlord's and tenants. Keep up the good work.... Read more
Landlord
6th Sep 2018 (6 years ago)
R M
Pockets of good practices...ambitious company needs to focus on every customers needs as a team to get to the next level... Read more
2nd Sep 2018 (6 years ago)
M Chujor

Cloud 9 have been everso helpful, most especially Rosie who waiting till late hours to ensure my WIFI in my rented property was fitted within 24 Hours. she has been ever so good following up on all my queries. Most of the staff at cloud 9 are lovely like Johnny, Sanj, Hannah, Stacey, Dagmara sometimes, and Harvey can be very abrupt on the phone. Howevr, all in all, Cloud 9 are good and always available to respond to queries. During my stay at my last property, I had issues with my radiator and Sanj was always available until the problemn was sorted. I havent had any major issues with cloud 9. The only issue I had was when moving in for the first time, was the desposit I had paid and first months rent weere supposed to go to one house but the landlord had already sold the property or rented it out through another estate agent which was very frustrating but cloud 9 had ensured that when I came back from my holiday, I had a property to move into. The houses are nice only issue with my current house is the stairs are steep which can be dangerous but there isnt much that can be done.... Read more
Tenant
8th Aug 2018 (6 years ago)
A Roldán
They have made me easier to move to UK, more than I expected. I high recommend this state agent without any doubts.... Read more
1st Aug 2018 (6 years ago)
M Kim
As an international studen, this agent gives me assurance of housing problem. They support well with housing.... Read more
Tenant
13th Jul 2018 (6 years ago)
R R
Be careful with this agency as they have retained my full deposit as by saying there were damages caused to the property. Please take pictures before you enter the property of even a small damage caused to the property.
They also threatened me that i have also breached the contract, I was doing my paper work to get my wife and kids but could not do it. My cousins came to my place to stay for few days.
The case is now with the dispute team and today 06/07/2018 the agency passed my number to the landlord, and has threatened me of hitting me and landing up in the hospital and said that i would be having my food with the straw. I have reported this call information to the DPS dispute team.
I called the agency and also informed them but the agency says that it must not be the landlord, and she said that my reviews are affecting their business.... Read more
Tenant
9th Jul 2018 (6 years ago)
S Ado
Had a viewing with Johnny what a guy he was so help full made me laugh all through out my viewing was just so pleasant.
Call me Johnny ;) X... Read more
6th Jul 2018 (6 years ago)
R D
Please don't rent house form this agency, Terrible Service. I was threatened of not refunding the deposit and have have held my deposit. Please be aware that this agency is very bad to rent the house and houses are not in good condition.... Read more
Tenant
4th Jul 2018 (6 years ago)
S rostas
Very good service... Read more
1st Jun 2018 (6 years ago)
Saff
Had a very positive experience again for the second year with cloud9. Harvey has been extremely helpful this year with helping me pass my room on, so that I was able to complete a placement year. I will recommend to other students. Amazing service.... Read more
Tenant
25th Apr 2018 (6 years ago)
B Akuma
All my moment with Cloud9Estate was a great time for me. They are so reliable and knows what best suits their customers.... Read more
16th Apr 2018 (6 years ago)
M Ali
Truly fantastic service from Cloud9estates.
Outstanding customer service, friendly, professional staff who always go the extra mile. The attention to detail and personalised service made our experience a joy and we have recommended to friends and family.
We can see why Cloud9estates is rated the best Estate Agent in Coventry!
Many thanks for the wonderful service.
Mo... Read more
7th Apr 2018 (6 years ago)
R Goodman
A highly professional and very dedicated team dedicted to their client's needs and interests. Recommended without hesitation.... Read more
28th Mar 2018 (6 years ago)
I Farley

I’ve rated Cloud9 Estate Agents on Walsgrave Road, Coventry, with five stars because of the service and advice given to me with regards to the Letting and eventual Sale of my late mothers house on St Osburgs Road, in particular Rosie of the Sales team, and Daneka on the Lettings side.
All of the staff that I had dealings with were very informed and if they couldn’t help or answer a query they found someone who could. There is a good mix of people working in the office and all speak English very well, I say this because it gives potential tenants and buyers confidence that their language may will be understood.
During the time the house was rented out, any issues brought up by the tenants were dealt with quickly and efficiently. Also their ‘Handyman’ did a very good job of anything requested.
Thank you Rosie in particular, for your friendly advice from your initial visit to Mums house before any refurbishments were undertaken, to arranging other personnel to visit and discuss issues that needed resolving before the tenants moved in and subsequent queries during the sale.
I wish the whole team a successful future. Irene Farley.... Read more
Seller
27th Mar 2018 (6 years ago)
A Account
Terrible Service. I and my house mates were also threatened with a fine each if I didn't remove my honest previous review. As well as being insulted tremendously by staff members. (Except Johnny who always tried to help )... Read more
Tenant
7th Mar 2018 (6 years ago)
U Sulaym
The experience was great. I called in the morning and they managed to book me a viewing just 45 minutes later. The staff were very kind and welcoming both on the phone and in person as well as this the property was in good shape .... Read more
25th Jan 2018 (7 years ago)
?????
Perfect communication and customer service.... Read more
25th Jan 2018 (7 years ago)
B Chahal
I originally used these guys as a tenant whilst at University and now use them as a landlord, excellent in both respects and I will continue to work with them in the future. A pleasure to deal with and highly recommended!... Read more
Landlord
15th Jan 2018 (7 years ago)
S Burns
Good customer service! Friendly, easy to work with! Would highly recommend! From experience with other estate agents in the area would rate cloud9 at the top!... Read more
13th Jan 2018 (7 years ago)
M Sokolowski
nice team work in ofice... Read more
12th Jan 2018 (7 years ago)
M Jandu
I have used Cloud9's services since 2015, during this time they have been nothing but professional. Queries are handled quickly and without fuss - they are a well run and friendly letting agent whom I would recommend to anybody.... Read more
Landlord
4th Jan 2018 (7 years ago)
Rakib
One of the best estate agent in Coventry. The staffs are helpful and always take steps in terms of any problem. They always take care about their tenants. I will highly recommend to anyone who is looking for a property to rent or buy in Coventry. Really happy with their great service.
Rakibul Hasan & Nadia Mehenaz... Read more
8th Nov 2017 (7 years ago)
A M
This is by far the best estate agency I have come across . If u report any problem it is delt with immediately . They are prompt to reply and are very handy . The customer service is amazing and they are very honest about thier houses and the condition you will expect . Also very understanding about payments from students and any events occurring . I highly recommend .... Read more
Tenant
17th Oct 2017 (7 years ago)
D Zhong
We are very happy with the service received from the Cloud9. The boiler in our property has broken down and our gas engineer couldn't fix it in nearly 3 weeks. However, Cloud9 has sorted it out on the same day at half of the price our gas engineer would have charged us. Another happy customer.... Read more
Landlord
4th Oct 2017 (7 years ago)
J Gill
I had a few problems with the house i moved into, but the team at cloud 9 sorted them out very quickly in a professional manor. Very happy to have used cloud 9.... Read more
Tenant
19th Sep 2017 (7 years ago)
A Salako
Very cautious team. ????????... Read more
4th Sep 2017 (7 years ago)
C Pele
Lovely estate agents made sure we were all up to date once we had assessed a number of properties ,topped off by Rosie and her great customer service... Read more
1st Sep 2017 (7 years ago)
A Carrot
Awful agent and terrible behavior. Cheated with room. Lied and tried to freak me out all the time. Do not follow my tenants rights. After I left house they took a lot money for "cleaning ", but I left everything cleaned.... Read more
Tenant
30th Aug 2017 (7 years ago)
D Muyambo
Absolutely fantastic service and would recommend Cloud 9 to anyone. I listed my property with one of the big name estate agent initially and waited 1 week with no viewings. I then came to Cloud 9 and literally within less than 24hrs I had a Viewing and a couple of hours after that, I had a tenant. Landlords dream!!!! Not only did I get a tenant but I got the highest valuation for rent out of all the estate agents I had approached!!!
I wish I could give more than 5 stars, fantastic, if you are serious about letting out your property, go to CLOUD 9, they will literally take you onto cloud 9!!!!... Read more
Landlord
19th Jul 2017 (7 years ago)
S Ettouji
Great service! They found us good tenants very quickly and are very responsive and adaptable.... Read more
Landlord
10th Jul 2017 (7 years ago)
Mia
Great experience. They are very considerate and helpful.... Read more
3rd Jul 2017 (7 years ago)
F Nwabueze
l am really pleased with Cloud9 Estates Ltd service.They really offer good services to their customer.... Read more
15th Jun 2017 (7 years ago)
A Nagy
Very nice persons. Anytime we have problem in our house they are here to help. Solving every problems ASAP. Very good agency!... Read more
Tenant
12th May 2017 (7 years ago)
A gamer
Breath of Fresh Air
The whole team at Cloud 9 are 1st Class. Especially Rachel who has been excellent in keeping me informed... Read more
11th May 2017 (7 years ago)
K Ruparelia
I would highly recommend the Cloud 9 Team on their knowledge, proactivity and customer service to support letting homes in Coventry. I as a landlady was keen on getting a beautiful home rented quickly and within weeks the Cloud 9 were able to rent it for me and the service has been commendable. They are honest, clear and streamlined. Would highly recommend. Keep up the great work. I really appreciate all that you do for me.... Read more
Landlord
26th Jan 2017 (8 years ago)
E Tesfagaber
Customer service was fantastic!
Very helpful and genuine. Definitely looking forward to having a long term relationship with them.... Read more
11th Jan 2017 (8 years ago)
R opoku
my experience with cloud9 was excellent, they have brilliant services. They respond to you any time you need them, I strongly recommend cloud9 to any family's or anyone for that matter!!.... Read more
30th Nov 2016 (8 years ago)
J Szczepkowski
Very competent, very responsible, very helpful and always ready to help. A true professional. Located solution to any problem.
We are happy that we know Cloud9 and we recommend the
whole office.
I would definitely choose Cloud9 again!... Read more
7th Nov 2016 (8 years ago)
A Jackaria
Having contacted Rosie of Cloud9 for a studio accommodation for my son, from Mauritius, we had a pleasant surprise that we were not deceived with their service. The team twist and turn to ensure that my son has answers to his queries and attended to them too.
Will definitely recommend Cloud9 for their professional attitude and support.... Read more
Tenant
18th Oct 2016 (8 years ago)
S buhary
Been with them 2-3 years their fantastic, probably the best estate agents I have ever met... Read more
12th Sep 2016 (8 years ago)
M djalo
Everything was perfect, no problem from the start, very organise and professional. Would recommend to many one. :D... Read more
5th Sep 2016 (8 years ago)
M ojo
Very well organised.
Were very helpful... Read more
30th Aug 2016 (8 years ago)
G Smith
Cloud 9 recently supported us with buying our new family home. Rosie and the team went and above and beyond to provide us with exceptional service. I would recommend their services to anyway looking to buy, sell or rent a property. Thank you Cloud 9!... Read more
Buyer
16th Aug 2016 (8 years ago)
P Mizingou
After a long day of dealing with stressful undecided students, the whole team at cloud nine estates were amazing! They aided us in every way, helped us when we were undecided and looking for a place to live for our final year. Rosie and Shandeep in particular were so sweet and ready to help. Thank you so much! We spent literally the whole day here. Thank you so much once again.... Read more
Tenant
4th Aug 2016 (8 years ago)
T Cee
Rosie and Sanj were brilliant and so helpful and even stayed open longer for us until we'd found an accommodation for September. Really love this agency and how patient and helpful they are. You won't be disappointed at all, very happy customer :)... Read more
Tenant
4th Aug 2016 (8 years ago)
F Akuma
This agency is the best agency in Coventry, the staff are all amazing their service is exceptional i cannont praise them enough. If you sre looking for a good agent cintact these guys asap they never let you down.... Read more
12th Jul 2016 (8 years ago)
N Alaekwe
It was a nice experience being my agent didn't have any trouble at all will recommend you over and over again. Keep up the good work.... Read more
7th Jul 2016 (8 years ago)
M K

DO NOT BELIEVE THE GOOD REVIEWS, THEY ARE PROBABLY WRITTEN BY THE STAFF.
Cloud 9 estates have caused me and my friend so much grief over these past few months. Here is a brief list of what they have done: pressured myself and my friends into paying a deposit immediately on a house without briefing us on house renting procedure (we are students), consistently failing to email information on the property we had just paid a deposit on - including the details of our contract as well as landlord information etc, failing to verbally state that any deposits paid were non refundable and then lying about verbally stating it was non refundable later on, as well as addressing myself and my family in a patronising and unproffessional manner. They also continued to advertise the property despite all of the spaces being filled. When myself and my friend decided we no longer wanted to stay in the house, despite other tenants being found to take our place we were told that we would not recieve any of our deposits back despite there being no need for them to keep the money as a space had been filled. Every attempt at resolving the situation has been met with immature, cheeky responses from the staff including a Mr Sandeep and Ms Rosie, who based on other reviews here, have been rude to customers in the past. Given the way they have reacted to criticism in the past I am sure even this review will be responded to with lies and sarcasm. Please do not use this estate agency, especially if you're a student, they will take sweet talk you to your face and then screw you over later on. I am in the process seeking legal advice as they have effectively stolen £1000 from myself and my friend.... Read more
Tenant
4th Jun 2016 (8 years ago)
A udeh
Students you must rent through Cloud9 Estates....they are very professional and greatly experienced in rental.... Read more
13th May 2016 (8 years ago)
U Nnamdi
I've rented through Cloud9 Estates for 2 years after previously renting through 2 other agents on far gosford street, I can truly and honestly say they are amazing!! Very helpful and organised. Landlords please give your properties to them as they are the Best!.... Read more
Tenant
13th May 2016 (8 years ago)
A howedy
Best agency students. Lovely and understandable staff, the customer service by Monica and Rosie was simply the best.... Read more
6th May 2016 (8 years ago)