Credential are an estate agent in Colliers Wood. They mainly list properties in SW17, SW12 and SW18. Over the last 6 months, they've listed 5 properties, with 2 currently on the market. Most of the properties listed have 4 bedrooms. They list properties for sale on Zoopla, Rightmove and OnTheMarket.
Opening hours
Monday9:30am - 6:00pm
Tuesday9:30am - 6:00pm
Wednesday9:30am - 6:00pm
Thursday9:30am - 6:00pm
Friday9:30am - 6:00pm
Saturday10:00am - 2:00pm
SundayClosed
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Credential Reviews (48)
Have you used this agent?
63%
2%
0%
4%
31%
I Magalhaes
I rented an apartment in the credential, they did everything they could to deduct all the money from us when we left, we paid professionals to clean the apartment, I almost died with the bathroom glass falling on me, they even deducted it saying it was my fault for not having been warned before and on the day the bathroom glass fell I was having a shower and they were warned, they even deducted the mark on the wardrobe rug from my deposit, beware of them, Ollie is grossly rude, they deducted a further £100 per a light bulb that wasn't changed and they even deducted the rubbish we left in the stored bin. Don't waste your time, I don't recommend them.... Read more
27th Mar 2024 (30 days ago)
I Santos
They are totally rude people, my experience with them was terrible.... Read more
27th Feb 2024 (8 weeks ago)
jaikill2000
Awful money grabbers - talking to you oli... Read more
20th Sep 2023 (7 mo. ago)
P Calverley
Excellent service from start to finish, they made the whole process a pleasant experience.... Read more
25th May 2023 (11 mo. ago)
Andy
Had the worst customer service experience of my life with Ollie. Avoid.... Read more
8th Apr 2023 (1 year ago)
B A
Friendly, helpful, prompt agency.... Read more
13th Feb 2023 (1 year ago)
H Miller
Great service throughout! Sarah has been efficient start to finish!... Read more
20th Jan 2023 (1 year ago)
G Webb
I have recently moved into rented accommodation through this agents. Throughout the process communication has been difficult and responses very delayed. We entered the accomodation to the prepayment bills being in debt, there was also a lot not working, blinds broken, bulbs not replaced which had been noted by the agents but not sorted prior to moving in. We were also given 2 sets of keys, however one set does not have access to the main gate to get us into the building, which the agents deny and are not very helpful with.... Read more
20th Sep 2022 (1 year ago)
N Richards
I had a really positive experience letting a property with Credentials.
Everyone was pleasant and friendly, efficient, and their vetting process was very thorough. The photos they arranged of the property were excellent. I was really pleased with the service and would definitely go to them again!... Read more
14th Sep 2022 (1 year ago)
V Sivakumaran
Credential Estate Agents were incredibly professional and efficient. All my interactions with the staff were courteous and polite.
I was particularly impressed with their ability to genuinely hear what my requirements were and deliver accordingly. They made sure I didn't feel like a cog in a large machine that is so often the case with the big chain agents.... Read more
8th Sep 2022 (1 year ago)
A Naughton
Do not waste your time letting with Credentials. They are rude, unprofessional and have a tendency to ignore e-mails when there is anything important that they need to address/fix within the property - despite it being a danger to the tenants' health. The service my housemates and I received was appalling, Ollie was consistently rude and dismissive. To speak of just one issue (among many I assure you), I lived with a serious mould issue in my room for over two months - with no helpful action on Credentials or Ollie's part.
I have rented with a number of estate agents throughout the past years; yet I can say without a doubt that Credentials has been the worst.... Read more
1st Sep 2022 (1 year ago)
Stella
do yourself a favour and look else where, ollie has been incredible rude and has been withholding information we are legally entitled to
they will charge you if you report a maintenance issue if an appointment is booked and no fault is found or improper use on an appliance is found and you will be liable for the call out and repair.
it’s just a bit ridiculous really, the property we were interested in was advertised as being furnished yet it didn’t come with a single piece of furniture and we had to write into the contract to have beds with mattress in our rooms
then come time to move in which was super rushed btw, we realise they haven’t given us headboards and they string us along until they declare that it wasn’t explicitly stated in our contract therefore we won’t be getting headboards because the landlord refuses to supply them
yet when we request a landlords name and address to verify this information ollie took it upon himself to deny us that right
if you’re reading this ollie, know that i would like to see proof that our flat has smoke detectors because we will sue you if one cannot be found
speak soon hun x also next time don’t threaten me ok?... Read more
3rd Aug 2022 (1 year ago)
S Gallagher
I can’t recommend Credential enough. We have had a seamless and pain free experience from start to finish. All staff are a breath of fresh air in contrast to the bigger estate agencies which see you merely as part of reaching targets and like to twist the truth to achieve this. All questions were answered immediately and the welcome box of gifts when we got our keys was a lovely touch. Thank you so much all- i wish there were more customer- focused businesses run like yours!... Read more
2nd Jul 2022 (1 year ago)
A Rashid
Rude, incompetent and aggressive... Read more
26th May 2022 (1 year ago)
K Hurley
Efficient, thorough and professional. Mohammed was particularly helpful, also.... Read more
16th Mar 2022 (2 years ago)
Performance stats
% of asking price
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Property listings are matched to data from the Land Registry by our clever algorithm. Clever as it may be, it isn't always right, especially if a property was listed by multiple agents. The asking price is the original listing price, NOT the final listing price.