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Credential

3.6

49 reviews

Closes at 6:00pm

108 Tooting Bec Road Tooting B, SW17 8BQ

Credential are an estate agent in Colliers Wood. They mainly list properties in SW17, SW18 and SW19. Over the last 6 months, they've listed 4 properties, with 1 currently on the market. Most of the properties listed have 2 bedrooms. They list properties for sale on Zoopla, Rightmove and OnTheMarket.

Opening hours

Monday 9:30am - 6:00pm
Tuesday 9:30am - 6:00pm
Wednesday 9:30am - 6:00pm
Thursday 9:30am - 6:00pm
Friday 9:30am - 6:00pm
Saturday 10:00am - 2:00pm
Sunday Closed

View all details

Credential Reviews (49)

Have you used this agent?

G Webb

I have reviewed when I first moved in and moving out was unfortunately no better. Throughout living in our flat we had many issues with the access, human faeces, rats, drug users, rubbish including animal waste which we asked for help with and we're either ignored or nothing was done. Everything that was broken when we moved in that we reported was never fixed. We had no fire safety until the last 2 months of our 2 year rent. Communication throughout was poor with many emails being ignored. I would never go through Credentials again. We then ended our contract and left and left the place as we found it and yet money was taken off due to some dust under a bed (which can't be removed) and wear and tear on the shower (which could not be changed with cleaning!). Such a stressful and disappointing agency to work with.... Read more

6th Nov 2024 (5 weeks ago)

T Tabassum

Wonderful agency. It was an absolute pleasure to be working with Sarah and the team who made moving into our new flat a very smooth process. They were very friendly, transparent in all the paperwork, and quick to respond to our many questions with a smile - made for a lovely experience. Happy renters!... Read more

21st Jun 2024 (25 weeks ago)

I Magalhaes

I rented an apartment in the credential, they did everything they could to deduct all the money from us when we left, we paid professionals to clean the apartment, I almost died with the bathroom glass falling on me, they even deducted it saying it was my fault for not having been warned before and on the day the bathroom glass fell I was having a shower and they were warned, they even deducted the mark on the wardrobe rug from my deposit, beware of them, Ollie is grossly rude, they deducted a further £100 per a light bulb that wasn't changed and they even deducted the rubbish we left in the stored bin. Don't waste your time, I don't recommend them.... Read more

27th Mar 2024 (8 mo. ago)

I Santos

They are totally rude people, my experience with them was terrible.... Read more

27th Feb 2024 (9 mo. ago)

jaikill2000

Awful money grabbers - talking to you oli... Read more

20th Sep 2023 (1 year ago)

P Calverley

Excellent service from start to finish, they made the whole process a pleasant experience.... Read more

25th May 2023 (1 year ago)

Andy

Had the worst customer service experience of my life with Ollie. Avoid.... Read more

8th Apr 2023 (1 year ago)

B A

Friendly, helpful, prompt agency.... Read more

13th Feb 2023 (1 year ago)

H Miller

Great service throughout! Sarah has been efficient start to finish!... Read more

20th Jan 2023 (1 year ago)

N Richards

I had a really positive experience letting a property with Credentials. Everyone was pleasant and friendly, efficient, and their vetting process was very thorough. The photos they arranged of the property were excellent. I was really pleased with the service and would definitely go to them again!... Read more

14th Sep 2022 (2 years ago)

V Sivakumaran

Credential Estate Agents were incredibly professional and efficient. All my interactions with the staff were courteous and polite. I was particularly impressed with their ability to genuinely hear what my requirements were and deliver accordingly. They made sure I didn't feel like a cog in a large machine that is so often the case with the big chain agents.... Read more

8th Sep 2022 (2 years ago)

A Naughton

Do not waste your time letting with Credentials. They are rude, unprofessional and have a tendency to ignore e-mails when there is anything important that they need to address/fix within the property - despite it being a danger to the tenants' health. The service my housemates and I received was appalling, Ollie was consistently rude and dismissive. To speak of just one issue (among many I assure you), I lived with a serious mould issue in my room for over two months - with no helpful action on Credentials or Ollie's part. I have rented with a number of estate agents throughout the past years; yet I can say without a doubt that Credentials has been the worst.... Read more

1st Sep 2022 (2 years ago)

Stella

do yourself a favour and look else where, ollie has been incredible rude and has been withholding information we are legally entitled to they will charge you if you report a maintenance issue if an appointment is booked and no fault is found or improper use on an appliance is found and you will be liable for the call out and repair. it’s just a bit ridiculous really, the property we were interested in was advertised as being furnished yet it didn’t come with a single piece of furniture and we had to write into the contract to have beds with mattress in our rooms then come time to move in which was super rushed btw, we realise they haven’t given us headboards and they string us along until they declare that it wasn’t explicitly stated in our contract therefore we won’t be getting headboards because the landlord refuses to supply them yet when we request a landlords name and address to verify this information ollie took it upon himself to deny us that right if you’re reading this ollie, know that i would like to see proof that our flat has smoke detectors because we will sue you if one cannot be found speak soon hun x also next time don’t threaten me ok?... Read more

3rd Aug 2022 (2 years ago)

S Gallagher

I can’t recommend Credential enough. We have had a seamless and pain free experience from start to finish. All staff are a breath of fresh air in contrast to the bigger estate agencies which see you merely as part of reaching targets and like to twist the truth to achieve this. All questions were answered immediately and the welcome box of gifts when we got our keys was a lovely touch. Thank you so much all- i wish there were more customer- focused businesses run like yours!... Read more

2nd Jul 2022 (2 years ago)

A Rashid

Rude, incompetent and aggressive... Read more

26th May 2022 (2 years ago)

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Property listings are matched to data from the Land Registry by our clever algorithm. Clever as it may be, it isn't always right, especially if a property was listed by multiple agents. The asking price is the original listing price, NOT the final listing price.