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Estate Agents in Marylebone
Dendrow - Paddington

Dendrow - Paddington

2.9

47 reviews

Closes at 6:30pm

37 Southwick Street, Paddington, London, W2 1JQ

Dendrow Paddington are an estate agent in Marylebone. They mainly list properties in W9, W8 and NW1. Over the last 6 months, they've listed 25 properties, with 16 currently on the market. Most of the properties listed have 4 bedrooms. They list properties for sale on OnTheMarket.

Opening hours

Monday 8:30am - 6:30pm
Tuesday 8:30am - 6:30pm
Wednesday 8:30am - 6:30pm
Thursday 8:30am - 6:30pm
Friday 8:30am - 6:30pm
Saturday 10:00am - 1:00pm
Sunday Closed

View all details

Dendrow - Paddington Reviews (47)

Have you used this agent?

N Dyson

My first piece of advice to anyone renting with dendrow is do not expect them to uphold their end of the tenancy agreement. You will regularly be inundated with workers and inspections. On several occasions during my tenancy this happened without notice and without a real explanation of what was happening. As most of my housemates worked throughout the day, this did not prove to be much of an issue but please do keep note of these instances as when you come to vacating the property you will 100% need to open an official dispute. Dendrow attempted to decimate our deposit via ludicrous charges that were put through their own cleaning company. The flat was rented out in a pretty run down condition and returned in a better state but £700 for cleaning was deducted from our deposit. When we moved in there were broken pieces of furniture, broken fixtures - again not unusual for London but never before have I had an attempt of £1800 deposit deductions for the pleasure. The real stickler was a charge of almost £1000 for a carpet replacement for moth damage under a bed. When we opened this as an official dispute it turned out the invoice Dendrow had used and evidence of pest treatment was over 5 years old and falsified in terms of dimensions of the room in question. Perhaps an oversight but likely an attempt to plunder money from tenants. Some of the charges were laughable including £72 for the removal of a sign the size of a piece of A5 paper. (I appreciate this is a breach but an individual call out charge and commercial waste charge for something that could fit in the bins in the building seems disproportionate). The independent MyDeposit review was a life saver and I cannot thank them enough for protecting us from these dubious attempts to deduct from Dendrow. I urge you to note down times where they have broken the tenancy agreement as well as you will likely be able to win back vast swathes of the money. They will take a threatening tone with you but remember this is your own money. Better still avoid them like the plague but if you have already entered into a tenancy with them, please be vigilant.... Read more

25th Feb 2020 (4 years ago)

golfchannel

Worst agency I've had to put up with in 15 years of renting. CONSTANTLY welcoming themselves into your home and snooping around your property and possessions with 24 hours notice (if you are lucky!) where other agents will ASK weeks in advance - so unbelievably overbearing - they only care about their landlord clients, if anyone. They are also unresponsive and slow when repairs or other services are needed. They basically give you no chance of meeting their contract clauses and make everything out to be your fault. Desperate to claw into your deposits.... Read more

22nd Feb 2020 (4 years ago)

K Bailey

Awful unprofessional. Kept tenants deposit unprotected!... Read more

30th Jan 2020 (4 years ago)

Amy

My experience with Dendrow was largely positive during our tenancy, and they were relatively quick to complete repairs when requested. The real face of Dendrow seemed to be revealed when we vacated the property. It is worth noting that on arrival the property was in the regular state of disrepair as seems to be typical for London properties, with lights needing changing, a blocked sink and the flat in need of a general clean and pest control. Fine. I've rented in London for years, you get used to it. On leaving the property, though, I was shocked that Dendrow had chosen to withhold the majority of our deposit, despite us leaving the property clean and in a far better condition than that to which it was given to us. Luckily, after disputing with My Deposits, we were able to get a large proportion of our deposit back. Had we not disputed the case we would have had over £1000 unfairly taken from our deposit. Do not trust them, and do not doubt that they will try and take as much of your money as they can get.... Read more

20th Nov 2019 (4 years ago)

A T

Dendrow were willing to rent out a property infested with bugs, and then thought it would be legal to try and charge themselves for the repair and take that out of our deposit. As they seem to do this as a matter of routine, make sure you go through your deposit protection scheme to get it back. That pretty much sums up the company's approach to rentals. Most of the admin/front of office staff are perfectly pleasant and helpful. Matthew Wilkinson (a member of the family who own the company I believe) is a dangerous combination of incompetent and thick, but that's why tenant protections exist.... Read more

20th Nov 2019 (4 years ago)

J Branning

Dendrow International valued my property at 7 o clock in the morning, meaning I didn’t have to take any time off work, In fact they actually volunteered to come at this time. With an agent that is prepared to go the extra mile I wanted them working for me and they did very successfully... Read more

13th Aug 2019 (4 years ago)

A Evans

Really great services. The agents were very helpful and went above and beyond to help me out and help find and secure me a property to rent. Very attentive and quick to respond and processed everything very quickly. Thanks again!... Read more

18th Feb 2019 (5 years ago)

N Name

Flying to London for a house visit and they just cancelled the appointment a few hours before the visit without a proper reason. Communication with them was horrible. They put you on a mailing list which I never subscribed too and can’t get rid of it or unsubscribe. Don’t trust these guys at all and still trying to remove my info from their system.... Read more

23rd Dec 2018 (5 years ago)

C Hatton

I have always rented my flat privately this time hadn't managed to get suitable tenants with Gumtree. Dendrow offered one of the lowest commissions and I was impressed with how quickly they got it marketed. Great photos seemed to make a difference, Patricia worked tirelessly with the viewings and we got suitable tenants in within a couple of weeks. Having the lease drawn up and signed electronically made things simple and Barbara dealt with the admin side of things efficiently. Everyone at the firm was nice to deal with, happy to recommend.... Read more

13th Dec 2018 (5 years ago)

K S

Please note that Dendrow has also sent us legal threats due to the review that has been posted as they are not happy with negative reviews published, which shows their aggressive nature. Absolutely shocking service. We were promised a move in date of 14th December and were told today (12th December) that we would not be moving in due to the landlord changing their decision and wanting 12 months rent upfront. Our holding deposit was never used to take the property off the market and the estate agent who let us the property has actually been relieved of their duties or as Dendrow put 'left by mutual consent'. One of the tenants who I was going to move in with has had serious family issues in the last 3 days and has actually been left homeless as a result of Dendrow's lack of due diligence. Dendrow may have used us as a bargaining chip to offer the property to someone else and never actually take it off the market, the estate agent who worked for them being 'sacked' is a reflection of the lack of transparency this company shows towards everyone. I will be escalating the matter further and request for any compensation, all correspondence from them we have in writing that the move in is ready but in fact it was never ready, the estate agent just wanted their commission and clearly promised things that weren't possible, hence they were relieved of their duties. The other tenants will be putting up reviews including blurred out pictures of all the correspondence done by the representative and we will not be reveal their name due to respect and data protection. This company has put has in a terrible position and has shown no remorse for their actions, submitting threats for leaving an opinionated piece is just 1 of many examples of bad service.... Read more

12th Dec 2018 (5 years ago)

W Butcher

Absolute crooks... avoid at all costs!! Terrible service- too many examples to list here. They will do everything possible to make the most amount of money off of you!... Read more

11th Oct 2018 (5 years ago)

C Meade

Great service, are very responsive to all queries and questions. Simon found us a great flat to rent - would recommend Dendrow to other tenants.... Read more

5th Oct 2018 (5 years ago)

L MAHUE)

If you want any PRIVACY or RESPECT, this is NOT the agency you would choose! This morning the manager Saam Forouhar with his clients just broke into our flat without letting us knew. Can you imagine when you are in bed while someone just opened your bedroom door?! Not to mention when we got this flat one year ago, we had to install every of our tables by ourselves! Yes, piece by piece! No lock or keys to each room. No privacy. Plus, we found the dishwasher, washing machine, and dryer were too disgusting to use. But we decided to clean them by ourselves. And the oven is not useable as well. Yes, for one whole year we have been reporting these issues but none of these fixed.... Read more

13th Aug 2018 (5 years ago)

P Gallagher

I had had a good experience with Dendrow up until last week. They decided to send a surveyor to our house with barely any notice. Their excuse was that they had only just been informed themselves. However: - 24 hour's notice is the LEGAL minimum, not optional - Who else made the booking if they didn't? - The surveyor went into each of our rooms. We should have had a chance to arrange for one of us to be there - They confirmed the booking before informing us. There was NO excuse for us not being informed Be careful when using with Dendrow and you should be fine Edit: I have just been contacted by a senior manager, who assured me that this kind of practice is not in line with Dendrow's standards. Matt let me know exactly what they will be doing to make up for the incident, including having a stern chat with the landlord. So, even if Dendrow fails, it seems they are quick to make up for it. Thanks!... Read more

8th May 2018 (5 years ago)

H Kang

We really appreciate Dendrow's efforts in helping to secure us a tenant. We alone would not have found tenant's at a good/fair rate for the flat. I don't normally like dealing with estate agents but in this case Amar, Zead and Tiana at Dendrow have achieved what many other agencies including the larger, well known ones have not been able to, and in only a couple of couple of viewings as well. In our view this is genuinely impressive. They are all really decent, nice people too and seem to work collaboratively as a team rather than competitively as individuals looking for a commission which is really nice to experience and restored my faith in estate agents. Thank you.... Read more

17th Mar 2018 (6 years ago)

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