They just did nothing... Read more
Seller
20th Jun 2023 (1 year ago)
Quick efficient and professional... Read more
Landlord
30th Mar 2023 (2 years ago)
Rumina helped me secure my flat, she's very nice and responsive, and advised on lots of aspects around flat search and settling down. Thanks again for everything!... Read more
Tenant
16th May 2022 (3 years ago)
O Bourzo
Rumina the agents we were in contact with at Fraser & Co were extremely helpful and professional. She was incredibly responsive, even out of office hours, in order to facilitate the process as quickly and as easily as possible. She was very understanding in regards to all our requests / enquiries and happy to go above and beyond in order to make sure we were put at ease within the process. My wife is very happy with our new flat even tho she wasnt sure in the begining of the process! Deffinatly recomending Fraser & Co And our special thanks goes to Rumina for all shes done for us! ?????... Read more
Buyer
13th May 2021 (4 years ago)
Literally the worst of many many letting agents i have worked with. They will rent your property to any degenerate they can find. It will be let, but they will not follow legal protocols, jeopardizing your legal case should any tenant be destructive or delinquent.
Your emails will not be answered, your calls will not be returned, they will pass you along to other “managers” without notifying you. Completely useless
I give them 1 stars because i cannot give them 0 stars.... Read more
Landlord
22nd Apr 2021 (4 years ago)
B Islam
It was me and my friend’s first time renting a property and throughout the tenancy, the team were very helpful and understanding. A big thank you to Anna and Jack, who took the time and energy to make sure the little hiccups were resolved! :)... Read more
Tenant
20th Apr 2021 (4 years ago)
S Gonzalez
Fully recommendable agency in great areas. The service provided by the agent was very professional and kind. He helped a lot to find the proper property.... Read more
19th Apr 2021 (4 years ago)
C Popa
Thanks Rumina for your help with my move and your quick responses to all my questions. I thought that went very smooth and straight forward, so it made moving less stressful. Also very pleased with Fraser & Co procedures, very good system put in place. Thanks!... Read more
Tenant
2nd Apr 2021 (4 years ago)
A moore
Katie Mackay - highly responsive , helpful and a pleasure to speak to, have been dealing with an issue for one of the properties she manages and she could not be more helpful and understanding !
Highly recommend her !... Read more
Landlord
19th Mar 2021 (4 years ago)
A Brown
The initiative for the necessary survey action came from Frasers, and was followed up expeditiously and without drama right through to a successful conclusion, including my additional requests for remedial works to be carried out... Read more
7th Feb 2021 (4 years ago)
A Nova
We worked with directly with Rumina Aktar to secure our new 2 bedroom house. In the past 7 years I've lived in London, I can honestly say that this is the first time that I've had a seamless process from start to finish.
Not only was she super knowledgeable, responsive and understanding, but she went out of her way to navigate some somewhat tricky requirements.
Would absolutely recommend!... Read more
Tenant
4th Feb 2021 (4 years ago)
N jamma
Certainly the best letting agency ever, Alvis is a star, he has been following up very closely, responding to my questions in a very professional way, he replies in weekends, holidays, and giving his maximum support.
Rey made sure that we got everything we need before asking.
I really can't thank them enough, specially Alvis, definitely recommending them to everyone I know ????... Read more
Landlord
11th Jan 2021 (4 years ago)
D Vivar
Rented from this branch for a year and had a very unpleasant experience. They handed us over a dirty property, took months to get rid of unusable furniture, didn't give good maintenance to the property and then unfairly deducted money from our deposit where we had written and graphic proof on all the points. Needed to raise a case with the deposit protection company. Do not recommend using them at all as they are untrustworthy and it has costs us a lot of time and stress to deal with them.... Read more
Tenant
11th Nov 2020 (4 years ago)
J LIU
We really enjoy our stay in the property managed by Fraser& Co for one year and three months. We have the most wonderful memory in Netley street, and we will never forget that. We know we couldn't have this memory without the support from the Fraser& Co and the landlord. Thank you very much.
And we especially want to say thank you to Daniel Green from the residential sales & Letting team, Lottie Brown, Martha Powley and Max West from the property management team. We wish you all the best.... Read more
Tenant
27th Oct 2020 (4 years ago)
J Abraham
We had a great experience with Fraser and Co. My partner and I are in the midst of buying our first property and it happened to be in the midst of one of the craziest times ever, nonetheless we have managed to find our ideal home.
Thank you very much to George Ratcliffe who went above and beyond and was very helpful, professional and gave us very honest advice which helped us make an informed decision.
Thanks once again George and the team at Fraser and Co.
regards,
Susan and John... Read more
Buyer
27th Oct 2020 (4 years ago)
J P
Has been a long journey in purchasing, and Jordan Horne has been great through the entire process. Always responsive to the many requests and provided us with regular updates throughout the entire journey. Would definitely have Jordan help us with our next purchase in the future!... Read more
Buyer
19th Oct 2020 (4 years ago)
S Minty
Been on a rollercoaster! Jordan Horne from Fraser & Co listened to what I needed (I was demanding!) found somewhere, negotiated brilliantly with developers and me and we were all set. Then my circumstances changed and gutted I had to withdraw. Jordan was super helpful and brought everything back which must have been tough bearing in mind what I'd needed and he'd secured. I will happily go back and buy my next place with Fraser & Co and Jordan, thank you to him, his boss and the developers. Next time!... Read more
9th Oct 2020 (4 years ago)
N rajbans
Fraser and co 12 west end quay , south wharf rd London w2 . This is the branch that deals with accounts and invoices .Not happy with the HR and facilities manager , She sends me tax unfriendly version of an invoice re lettings fees which I found very difficult to understand . Made little sense to me re breakdown . So I sent her an email asking for a more TAX friendly version of the invoice . Not difficult . But she totally ignored my mail and re-sent me the same tax unfriendly invoice . Incompetent or what . ????????... Read more
Landlord
2nd Apr 2020 (5 years ago)
R Reid
Great people... Read more
18th Mar 2020 (5 years ago)
S A
Great service and very kind staff.
I have been dealing with them since 2013 ????????... Read more
8th Feb 2020 (5 years ago)
F Marko
Very professional service. Very flexible staff. Would recommend.... Read more
26th Jan 2020 (5 years ago)
A Dresco
Great during viewing, references and management team!
I just moved in one of the properties management by Fraser and Co and Fabian and Anna have been very helpful. The process went really smoothly, they were very accommodating and quick. I wasn't based in London during my flat search and Fabian went out of his way to show me the property both in video and in person at different times. Anna took over and is now my property manager and has been very quick and helpful right before Christmas. Definitely recommend, best experience in 5 years in London!... Read more
Tenant
18th Dec 2019 (5 years ago)
N Hurst
In the end I didn't use Frasers but they were very helpful in branch.... Read more
1st Oct 2019 (5 years ago)
S Kumar
New development Geeks with professional attitude. Always ready to help even after sale is agreed.... Read more
5th Jun 2018 (7 years ago)
C burt
First class with a truly dedicated staff. Rumina and Elvis have been outstanding in every possible way. I highly recommend this company to find your new property. Anyone can light a candle, but not the way that they do!!... Read more
13th Feb 2018 (7 years ago)
A Jones
Top estate agent very good new homes team.... Read more
20th Nov 2016 (8 years ago)
F Jahangir
Poor customer service, untrustworthy and dual faced treatment towards Tenant. Threw away/disposed/removed valuable belongings and a TV from my friends apartment in merchant square, without seeking his permission or without even informing him, while he was away on Holiday. Outspoken and Rude behaviour from the agents, Please avoid if you are looking for a property around Paddington.... Read more
Tenant
29th Aug 2016 (8 years ago)