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  1. Home
  2. Family Homes Estate Agents - Sittingbourne
Family Homes Estate Agents - Sittingbourne Logo

Family Homes Estate Agents - Sittingbourne

Opens tomorrow at 9:00am
25A West Street, Sittingbourne, Kent, ME10 1AL
Family Homes Estate Agents Sittingbourne are an estate agent in Sittingbourne. They mainly list properties in ME10, ME4 and TN25. Over the last 6 months, they've listed 15 properties, with 11 currently on the market. Most of the properties listed have 2 bedrooms. They list properties for sale on Zoopla, Rightmove and OnTheMarket.

Opening hours

  • Monday 9:00am - 5:30pm
  • Tuesday 9:00am - 5:30pm
  • Wednesday 9:00am - 5:30pm
  • Thursday 9:00am - 5:30pm
  • Friday 9:00am - 5:30pm
  • Saturday 9:00am - 5:00pm
  • Sunday Closed
View all details

Accreditations

  • tpos

Family Homes Estate Agents - Sittingbourne Reviews (156)

Have you used this agent?
  1. 73% 5/5 Stars
    73%
  2. 4% 4/5 Stars
    4%
  3. 1% 3/5 Stars
    1%
  4. 6% 2/5 Stars
    6%
  5. 16% 1/5 Stars
    16%
All (156)
Seller (10)
Buyer (12)
Landlord (16)
Tenant (45)
General (73)

R G

5/5 Stars
Rhys was very professional,on time, patient and helpful... Read more
5th Nov 2024 (13 weeks ago)

V makeni

5/5 Stars
Kieran Smith helped a lot throughout the process of securing the house.... Read more
5th Nov 2024 (13 weeks ago)

M BisnitaTiger

5/5 Stars
Straight to the point and very helpful, such an amazing person. Thank you for your help today Kayleigh... Read more
5th Nov 2024 (13 weeks ago)

H walker

5/5 Stars
Pleasure to work Rhys. Professional and friendly.... Read more
5th Nov 2024 (13 weeks ago)

A Pedzisai

5/5 Stars
Assyn Gres has been extremely helpful so understanding always available providing relevant information thank you so much.... Read more
5th Nov 2024 (13 weeks ago)

M Vushe

5/5 Stars
Assyn has been brilliant and so helpful in helping me to find my accommodation ,so professional and understanding always there to help really grateful thank you... Read more
Tenant
5th Nov 2024 (13 weeks ago)

H Walker

5/5 Stars
Very professional and friendly!! Kieran Smith always helpful.... Read more
5th Nov 2024 (13 weeks ago)

K Gutu

5/5 Stars
Thank you so much Rhys and Kerian you have the best service... Read more
5th Nov 2024 (13 weeks ago)

S Langridge

5/5 Stars
Was really happy with whole process so far with Kieran and his team. Keeping us up to date with property and putting things through for us straight away with no delays making sure that we were clear on every step. Would highly recommend Family Homes, especially Kieran and his team... Read more
5th Nov 2024 (13 weeks ago)

R Daf

5/5 Stars
Myself, spouse and son have been viewing a number of great houses to rent through Family Homes. Mr. Kieran Smith has been very supportive. Kieran has good customer relationship, very patient and with detailed explanations! He kept giving us updates from Landlords, recommending similar options and always willing to go extra mile to satisfy my family move on options. However, would need to up feedback to prospective tenants when landlords declined their applications instead of leaving tenants in limbo.... Read more
Tenant
5th Nov 2024 (13 weeks ago)

N Leeman

5/5 Stars
I would like to say thanx you to kieran smith and his team for being amazing with me and my partner and keeping us updated with everything that going on with every detail great communication I would highly recommend familyhome and kieran team... Read more
4th Nov 2024 (13 weeks ago)

M M

5/5 Stars
Hi Rhys, I wanted to thank you so much for all the hard work you’ve put in for me over these past few months. With your help, I am now the owner of my first home, which I’m very happy with. I truly appreciate your guidance and professionalism am very grateful. Take care, Marcin Maruszewski... Read more
Buyer
4th Nov 2024 (13 weeks ago)

H turner

5/5 Stars
Kieran is incredibly informative, nothing is too much trouble. Extremely personable and has made this whole daunting process efficient and easy going!... Read more
2nd Nov 2024 (14 weeks ago)

C Pike

5/5 Stars
Kieran Smith has been so helpful and easy to talk to. Extremely friendly and professional. Really appreciative of the time he has taken to speak with me on the phone, answering my concerns/questions, and during the viewing of what will be our next home. Thank you for everything, and all your help. We are very excited to move! Very happy with the whole experience.... Read more
Tenant
2nd Nov 2024 (14 weeks ago)

S Lee

5/5 Stars
I had a wonderful experience buying my first home with Family Homes. Rhys was a pleasure to work with and helped to make the purchase go through quickly and seamlessly. I will definitely be using their services when I sell the property.... Read more
Buyer
2nd Nov 2024 (14 weeks ago)

A Hajyzamanali

5/5 Stars
We was shown a property by Kieran who was absolutely fantastic with every question we had. Always at the other end of a phone aswell to answer any questions. Very reliable and very professional.... Read more
2nd Nov 2024 (14 weeks ago)

A Scopp

5/5 Stars
Harry just done inspection excellent job really nice man... Read more
25th Oct 2024 (15 weeks ago)

S Nair

5/5 Stars
I recently purchased a house in Kemsley, Sittingbourne through Family Homes Estate Agents, Sittingbourne. Overall, from the enquiry stage, viewing of the property, offering and negotiation stages till the completion of the purchase, they were hands-on throughout the process. Viewing was arranged by the executive named Rhys Whittock, who showed us the home. He was patient, allowing us to walk around and have a closer look all across the home. Answered all my queries, also verified with Vendor’s help to get further clarification on certain elements he was unsure of. Original offer was declined by the Vendor but Rhys helped me to negotiate with Vendor for a comfortable price I can afford. Since then, throughout the process, Rhys was updating me weekly but never pushed me for any unrealistic dates. During close to completion there was a delay with Vendor's bank where Rhys personally coordinated effectively with all parties involved to get the completion over the line on the agreed date. On the day of completion, Rhys made arrangements with his colleague to handover the keys during after hours, due to a late completion for a smooth entry into home. Overall, I am happy to recommend Family Estate agents for all property matters... Read more
Buyer
22nd Oct 2024 (15 weeks ago)

S Ahmed

5/5 Stars
Scott is great man he’s very helpful man... Read more
16th Oct 2024 (16 weeks ago)

Anonymous Tenant

5/5 Stars
Since renting from Family Homes we have been really impressed with how quickly they deal with any problems which may arise in the house.Thank you Ben for all of the jobs you have done for us!You did a fantastic job of putting in our new oven today!Much appreciated!... Read more
Tenant
14th Oct 2024 (16 weeks ago)

H Javed

5/5 Stars
Spoke to Harry at Family Homes regarding an issue. He was extremely helpful and got this resolved within a short period of time. Definitely amazing services and deserve more than 5 stars.... Read more
12th Oct 2024 (17 weeks ago)

M Shasha

5/5 Stars
The whole team was very supportive, professional and resolved issues promptly. Thank you... Read more
10th Oct 2024 (17 weeks ago)

N Gamanlal

5/5 Stars
Exclt as expected by Rhys in completion of the property sale, Best of Luck.... Read more
Seller
9th Oct 2024 (17 weeks ago)

N edwards

5/5 Stars
Ben and Carly have been fantastic throughout... Read more
9th Oct 2024 (17 weeks ago)

D Parmar

5/5 Stars
Rhys Whittock has been very very helpful in everything ive asked him to do. Thank you so much Rhys for all your help and assistance in this hard process of selling 1 Coleman drive. It has been very challenging for me but you helped all the way. Thank you Rhys x... Read more
Seller
8th Oct 2024 (17 weeks ago)

D Reynolds

5/5 Stars
I was introduced to the Family Homes Estate Agent group by Scott and he has been eloquent and knowledgeable in my dealings with him. I do think that initiative should be rewarded. The organisation sounds like a very supportive and caring one.... Read more
7th Oct 2024 (17 weeks ago)

A G

5/5 Stars
Scott was really helpful, knowlegable and efficient. Excellent service.... Read more
7th Oct 2024 (17 weeks ago)

N Jakobczak

5/5 Stars
Had some work done on my property and have been informed throughout the work what is being done. Everything has been done to an amazing standard and I appreciate the guys contacting me regarding the issue straight away. I would like to thank Ben Popat, Ben king and Steve for the amazing work that has been done! True credit to the team... Read more
1st Oct 2024 (18 weeks ago)

L Hills

5/5 Stars
A massive thank you to Sunil & Carly for finding tenants for our second rental. Highly impressed with the service and costings and would recommended to others and will definitely be using again for any future rentals. Thanks again... Read more
Landlord
30th Sep 2024 (18 weeks ago)

P Tyler

5/5 Stars
Spoke to Kieran Smith at family homes was extremely helpful got everything sorted within half an hour. Very polite! Made a follow up call to make sure I had received what I needed. Couldn’t recommend him enough.... Read more
28th Sep 2024 (19 weeks ago)

K Mighty

5/5 Stars
This service was very clear an concise... Read more
26th Sep 2024 (19 weeks ago)

D Langworthy

5/5 Stars
Kieran has been very helpful and provided a fantastic service for me he was very efficient... Read more
26th Sep 2024 (19 weeks ago)

G Wright

5/5 Stars
As renters you often hear the dread of phoning an estate agents to sort our an issue, never have this with Family Homes. Ben Popat come round Tuesday and by Friday we were enjoying our new built in oven. Couldn't fault the service what so ever.... Read more
Tenant
24th Sep 2024 (19 weeks ago)

H 3

5/5 Stars
Harry visited today, he was extremely helpful, nice man and polite. Thank you... Read more
24th Sep 2024 (19 weeks ago)

Anonymous Homeseller

5/5 Stars
Thanks very much to Kieran,he is very kind, very communicative and helpful, he will listen to your needs and, considering what you need the most, will offer the most acceptable options. Also very special Thank You to the Ovner Sunil and Laura(manager) who are very kind and nice!Also i want to say to all staff Thank You very much for all Your help and understanding!Best wishes and best recomendations!... Read more
Seller
24th Sep 2024 (19 weeks ago)

S Hdondo!kzudson

5/5 Stars
Many thanks to Ben popat for getting my shower fix quickly and efficiently Many thanks to Ben King for working hard to fix the problem... Read more
23rd Sep 2024 (19 weeks ago)

V Makepeace

5/5 Stars
Harry is the best, after 18 months of issues, Harry managed to get it all sorted I'm two weeks.... Read more
18th Sep 2024 (20 weeks ago)

J Smith

5/5 Stars
Been a tenant for three years! Had great communication with the team at Family Homes! Would personally like to thank Sunil, Laura, Carly and Kieron for all the help and support needed! Many thanks!... Read more
Tenant
18th Sep 2024 (20 weeks ago)

L B

5/5 Stars
We've rented off family homes for 7 years, Ever since Ben managed our property we've never had any issues and if we have they've been sorted as soon as possible he's been great, thank you Ben????????... Read more
Tenant
17th Sep 2024 (20 weeks ago)

Deckard

5/5 Stars
Harry Carnt was very efficient, and very helpful and kind! Can’t recommend him enough he is obviously exceptional at his job and he looks like Jon Snow! Added bonus.... Read more
16th Sep 2024 (20 weeks ago)

I rashid

5/5 Stars
Ben came to see us on Tuesday to check on progress of works that he’d arranged to be carried out at the property. He even went out to get new taps for us on the day because ours had started rusting. It’s always a pleasure to see Ben. He takes great care of the property, is so easy to communicate with directly, especially compared to our previous property manager and he’s always smiling. We can’t thank him enough for all he has done for us since he took over and hope he stays as our property manager. 10/10... Read more
Tenant
15th Sep 2024 (21 weeks ago)

C Livermore

5/5 Stars
I had a problem with my electrics and harry couldn’t have been more helpful. He was super friendly and did everything in his power to help me resolve the issue... Read more
Tenant
14th Sep 2024 (21 weeks ago)

L Mitchell

5/5 Stars
Ben came over this week to do a welfare check and look at some work that needs to be carried out on our home. He was great with us and made a fuss of the kids as always. He is a credit to your company. ????... Read more
Tenant
13th Sep 2024 (21 weeks ago)

H Owen

5/5 Stars
Ben was an amazing help in bringing me materials when he came to Stoke on Tuesday. Thanks Ben... Read more
13th Sep 2024 (21 weeks ago)

C Luke

5/5 Stars
Our property manager Ben Popat has been brilliant with our tenancy, he is professional and carries out the maintenance in our home. Always keeps us updated throughout. He has been fantastic to talk with and so helpful throughout our tenancy! Thank you Ben Chelsea... Read more
Tenant
12th Sep 2024 (21 weeks ago)

R singh

5/5 Stars
Carly has always been professional and helpful and kept me fully updated in ref to letting the flat. Highly recommended and excellent service... Read more
Landlord
6th Sep 2024 (22 weeks ago)

C Watson

5/5 Stars
Had a few problems with a property to sort out, Lara Johnson was very professional and helpful. Thank you .... Read more
6th Sep 2024 (22 weeks ago)

P Desai

5/5 Stars
I am renting a commercial property via Family Homes, Ben has been great and I am really grateful to Sunil for supporting us with our lovely shop. Thank you from the Spoilt for Choice team ??... Read more
Landlord
6th Sep 2024 (22 weeks ago)

M Bassant

5/5 Stars
Harry is a good communicator and reliable.... Read more
5th Sep 2024 (22 weeks ago)

A Marshall

5/5 Stars
Having a problem with one of my properties, I contacted Ben of Family Homes Estate, who handles my property, and he personally sorted it out within 24 hours of speaking to him. Very good service.... Read more
Landlord
5th Sep 2024 (22 weeks ago)

M Andrews

5/5 Stars
Needed some documents really quickly and Paula was on the case and was very efficient. Even sending me ECPs which I was trying to work out of doing myself. Thanks Paula!!... Read more
30th Aug 2024 (23 weeks ago)

G G

5/5 Stars
Overall great service provided by Kieran. Great team at Family Homes.... Read more
29th Aug 2024 (23 weeks ago)

B Ripley

5/5 Stars
Carried out some work for family homes estate agents for the 1st time. Carly Cleary in office was very help, also so was Ben King of the maintenance department. Everything was described to me over the phone, with not many surprises which is not often. Invoice was sent and paid for within 7 days which was really good. Would recommend any contractors that get offered work with this company to take it. I hope to carry out more work for them in the future... Read more
28th Aug 2024 (23 weeks ago)

T Maloney

5/5 Stars
When me and my partner decided to move, we contacted Family Homes and spoke with Carly. Carly met our needs and almost immediately understood exactly what we were looking for. Carly reassured us when there was delays with works and kept us well updated and we were kept informed at all stages. Carly introduced us to Ben, our property manager, who along with Carly helped us with everything we needed to move and ensure that we were able to settle in quickly. If any of our friends or family tell us they are looking at moving, we will always recommend Family Homes as they are the perfect company in showing how to help people move. Excellent service all round.... Read more
28th Aug 2024 (23 weeks ago)

H Moore

5/5 Stars
Me and my partner have recently made a huge move up the country into a rented property through Family Homes. Carly was amazing with giving updates on the property and always keeping in touch with us through any delays with works that were being carried out in the house. We were nervous for such a big move but Carly and the team made us feel at ease and stress free. I would also like to mention Paula who gave us great support through referencing. Any questions we had were answered very quickly. I would highly recommend Family Homes to anyone!... Read more
Tenant
28th Aug 2024 (23 weeks ago)

E Siddique

5/5 Stars
I moved in new as a tenant of 20 lavender court, the service was fantastic. The all members of the agency are so nice and polite. Specially the manager sunil sir and kieren, paula so so good. They helped me a lot to placed to my new home. I really appriciate their service. Thanks a lot u guys.... Read more
Tenant
28th Aug 2024 (23 weeks ago)

B 3899

5/5 Stars
Harry came round to do an inspection today and answered questions and acted in professional manner... Read more
23rd Aug 2024 (24 weeks ago)

N Ranson

1/5 Stars
Having let out my properties for many years and even sold through them it has got to the point that they do not care about the loyal customers anymore and are just after your money. They managed a property that I had spent thousands on to get right and they charged me a management fee on a monthly basis. When the tenant left it was in a terrible state and when I asked for the money from the property deposit it was down to me to pay out and then maybe they would return some of the money, which I had to chase for. I asked them to carry out a tenancy check and I thought everything was going okay until I chased them for the outcome and was told they hadn’t carried on because the tenant hadn’t got back to them, I was never told this and I could’ve made sure everything was okay. I will never use them again and anybody else thinking should do their research... Read more
Landlord
23rd Aug 2024 (24 weeks ago)

K Newbury

5/5 Stars
Harry came round to inspect our rental property and he was very friendly and helpful. Answered the questions that we needed to know. Very pleased. Also quick at responding to emails to help assist us when needed.... Read more
Tenant
23rd Aug 2024 (24 weeks ago)

L pleasance

5/5 Stars
Overall an amazing estate agents everyone is so helpful nothing is too much trouble. Kieran always got back to me quickly and helped us to find our new home. Would definitely recommend.... Read more
22nd Aug 2024 (24 weeks ago)

G Buckland

5/5 Stars
We have been renting multiple properties through Family Homes Estate Agents for some time now and our experience has been consistently positive. Carly, Ben and Laura have always provided excellent communication, making the process of renting smooth and stress free.... Read more
Landlord
22nd Aug 2024 (24 weeks ago)

H Bluie

5/5 Stars
Today, we had a property inspection by Harry. He was professional and was friendly through the entire appointment. He explained and answered questions I asked on the condition of the house. His assesment was quick and thorough, documenting all issues and testing important safeguards.... Read more
Tenant
21st Aug 2024 (24 weeks ago)

E Wilde

5/5 Stars
Harry was a breath of fresh air as the first point of contact with Family Homes Estate Agents. Super-friendly and really helpful. If Harry is a reflection of the team; then procuring the services of this company, could only be a pleasure. Many thanks... Read more
20th Aug 2024 (24 weeks ago)

S Glass

5/5 Stars
Professional Efficient Excellent communication recieved from Ben since day 1. As a contractor to these guys we don't normally leave reviews. However his understanding of the market with his tenants needs exceeding my expectations. 5 stars are not enough! *********10/10... Read more
20th Aug 2024 (24 weeks ago)

M Drury

5/5 Stars
As a landlord with several properties managed over many years by Family Homes, my wife and I continue to be impressed by the efficiency and professionalism shown by the owners Sunil and Gita Popat and their team. They are all well trained, courteous, experienced, very responsive and a pleasure to work with. A special thank you to Carly Clearly, Rhys Whittock and Scott Groves. Well done!... Read more
Landlord
19th Aug 2024 (24 weeks ago)

A R

5/5 Stars
I have a flat through the government whilst waiting for my asylum application to be approved. The property developed a water leak from the bath and when I report it they keep telling me someone will sort it but they never did anything about it. The manager for the property Ben Popat from your company carried out an inspection at the property and identified the issue which lead to it being sorted out really quickly. He gave me his card and made himself available if I had other issues with the property, then he called me to check if all the works were done. Thank you Ben for all your help 5*... Read more
Tenant
19th Aug 2024 (24 weeks ago)

S Waller

5/5 Stars
I have worked with Sunil and his team for many years now and they are my go-to agent for all our rentals. Their team are helpful and friendly and I cannot recommend them enough! Especially Laura who is great!... Read more
Landlord
19th Aug 2024 (24 weeks ago)

S Barnett

5/5 Stars
Kieron done excellent in helping us. Gave us useful information about the house and was very nice.... Read more
19th Aug 2024 (24 weeks ago)

K Perkins

5/5 Stars
Kieran has been really helpful and really friendly! Thanks Kieran!... Read more
19th Aug 2024 (24 weeks ago)

R Wijewickrama

5/5 Stars
I wanted to thank Keiran and Paula for your help in finding my new tenancy. You were patient and kind throughout the whole process, I would like to especially thank Kieran for always maintaining a warm smile and being very calm and friendly even when I arrived late for viewings.Despite these delays, he remained understanding and accommodating. Keiran even called me on the weekend to remind about all the paperwork and the requirements. Paula and Keiran are professional and were very helpful, they made the house-hunting experience much smoother and less stressful. Thank you for always being responsive to my questions and concerns, and for going above and beyond to find a property that suited my needs. I'm thrilled with the place Keiran and Paula helped me secure and am grateful for your invaluable assistance. Thank you once again Keiran and Paula for your outstanding service.... Read more
Tenant
19th Aug 2024 (24 weeks ago)

C Rose

5/5 Stars
I don’t normally bother with reviews, but dealing with Kieran has been fantastic. The kind of estate agent you want to deal with, not slimy, but efficient, polite, and has been excellent to deal with. We’ve been thoroughly impressed with the whole process!... Read more
17th Aug 2024 (25 weeks ago)

L Vegera

5/5 Stars
I really want to say thanks to Harry! He is sincere, friendly and communicative. When questions arise, he does not leave people without answers and takes solutions.Best wishes and best recommendation for this friendly and hard worker!... Read more
14th Aug 2024 (25 weeks ago)

G Havill

5/5 Stars
Harry-Just a quick thank you to Harry, whom done my property inspection. Very polite and informative and most of all efficient and unobtrusive. Many thanks... Read more
12th Aug 2024 (25 weeks ago)

Anonymous Tenant

5/5 Stars
Family homes helped me in the transitioning process of moving from London to Sittingbourne very smooth. Thankyou Family homes.... Read more
Tenant
10th Aug 2024 (5 mo. ago)

Anonymous Tenant

5/5 Stars
So Paula was quite exceptional during the referencing stage; her professionalism laced with genuine care in addressing my concerns, will always be remembered.... Read more
Tenant
9th Aug 2024 (5 mo. ago)

Anonymous Tenant

5/5 Stars
Paula is great in what she does, she listens / noted my observations about the property like the bathroom, on getting back to the place I found out it has been changed to what I like. Thank you Paula... Read more
Tenant
7th Aug 2024 (5 mo. ago)

DD

5/5 Stars
Excellent customer experience with Harry Carnt , property manager. Very professional and flexible with tenants' needs. Thank You... Read more
Tenant
3rd Aug 2024 (6 mo. ago)

K peel

5/5 Stars
Had a great call with Harry today in regards to my meters he was understanding and helpful and helped me solve the issue quickly Cheers Harry :)... Read more
1st Aug 2024 (6 mo. ago)

Anonymous Tenant

5/5 Stars
Kieren was amazing at helping me move into my first rented property with my newborn. Would highly recommend... Read more
Tenant
30th Jul 2024 (6 mo. ago)

G Ogunbiyi

5/5 Stars
I am deeply grateful for the first class customer experience I had with Rhys Whittock, ever ready to help, very supportive and I could not thank you enough for making the buying home process so stress free and effortless. Thank you family homes for having such an outstanding staff Rhys Whittock! Thanks to the team, Kieran Smith for the timely intervention on the completion day with an amazing Director Sunil Popat for being so amazing. Will definitely recommend your service to family and friends and definitely looking forward to coming back for my next purchase... Read more
Buyer
29th Jul 2024 (6 mo. ago)

J Christianssen

4/5 Stars
I have been renting from Family Homes now for 9 years. I have never had any problems. Benjo Popat who is the maintenance manager for my house is amazing. He ensures all works are done in a timely and professional manner. The people he sends out are very polite and do great work. Ben also contacts you every few months just to ensure everything is ok and no work needs doing. I am very happy with Family homes and the with the people that work there.... Read more
Tenant
17th Jul 2024 (6 mo. ago)

L herod

5/5 Stars
We are very pleased and grateful for the help and support when we needed to purchase our first home. Rhys was extremely helpful and kind. We are very happy with our house.... Read more
Buyer
16th Jul 2024 (6 mo. ago)

M HASAN

4/5 Stars
I bought my house thanks to family homes thank you to them for keeping me informed of everything in a timely manner throughout the process it was s very easy to get the keys Family homes, Argent, thank you very much. Special thanks to Elliot Singyard for his help throughout the process.... Read more
Buyer
13th Jul 2024 (6 mo. ago)

D Cook

5/5 Stars
I have had a brilliant experience with these and they have helped me where other estate agents wouldn't. They are polite helpful professional and I would recommend these to anyone looking to move or to rent. Paula In particular went out of her way to help me with a couple of issues... Read more
Tenant
5th Jul 2024 (7 mo. ago)

P Dutch

5/5 Stars
Great service... Read more
18th Jun 2024 (7 mo. ago)

A partner

4/5 Stars
I'm currently renting with family homes. The property we rent was in great condition the minute we moved in. They operate a web page called fix flo where you can notify them of any damage to the property. Every time I call, they answer promptly and always find the time to help me with my query. I'd like to give a big thanks to Jake. He has always been kind and understanding. It's exactly what you need when you're new to the housing game! Thanks... Read more
Tenant
7th Jun 2024 (7 mo. ago)

T Coveney

5/5 Stars
Sold my house via Family Homes, was originally going to go with Purple Bricks but Family Homes got far more than I was expecting. Really impressed with the photos Elliot took and had it on the platforms even as a featured property. Sold first weekend of viewings and over asking. Thanks again... Read more
Seller
7th Jun 2024 (7 mo. ago)

M Syed

1/5 Stars
Not good agent... Read more
17th Apr 2024 (9 mo. ago)

L Vyse

1/5 Stars
Do not use this letting agents if you want to keep your sanity. 6 months of MOULD in the property. My 20 year old sister rents from them and has had nothing but problems with mould and damp and they don’t care and are now threatening her saying she has to leave in 2 weeks or stay for the full tenancy in the disgusting property. She has had 6+ contractors in to view the mould because the landlord is to tight to pay for any works they just keep sending more people. They work with rogue landlords and do not care about there tenants. Carly Cleary is the one my sister has been dealing with, she lacks customer service and is threatening a 20 year old who is renting there first property still paying full rent. They are telling her she has to leave her furniture outside for 3 weeks and if it gets damaged or stolen it’s her problem for them to fix the issues. The council are involved and they are past the deadline for it to be fixed. Honestly appalling company and we will take it as far as we need to, no one should have to live in a property with this many issues, paying full rent and having to be home to let people on constantly it’s a joke!... Read more
Tenant
21st Mar 2024 (10 mo. ago)

D Vyse

1/5 Stars
Avoid them. They may as well turn up in a 3 wheeled Robin reliant. But at least del boy has some charm. Terrible company. If you want the definition of low intelligence, poor conversationalist and in all out truth... scumbags. Carleys ability to hold a relevant debate based on facts is limited to people under the age of 21, unhappy to converse with people who have an understanding of how housing works. Clearly unconfident with how to articulate with adults and relies on intimidation techniques, which would be intimidating should they be applicable... They side with the landlord and although I would love to say have "questionable" moral values, sadly there is no question about it.... they have none. Jacob is a testament to good communication and standing true to your values, if your values are to hide from tough conversations. However i say this, I imagine it's a difficult conversation to say "We've shafted you" but the insulting part is he doesn't have the "jewels" to do it. I want to call them cowboys, but it does a bad service to cowboys. I will just call them "adams family homes" because frankly, its scary and yet comical they exist.... Read more
Tenant
21st Mar 2024 (10 mo. ago)

A Wright

5/5 Stars
Great service, friendly professional staff who were always helpful and polite. Would definitely recommend.... Read more
16th Jan 2024 (1 year ago)

Anonymous Tenant

5/5 Stars
Everybody at Family Homes have been brilliant in helping us rent our property. Kieran ensured that all of our documents were dealt with quickly and efficiently over the Christmas period so that we could move in before the New Year. Paula has been accommodating and contactable throughout, whilst dealing with our tenancy agreement. Jake is our point of contact and has answered any questions and concerns efficiently. All members are an asset to the team. Thank you.... Read more
Tenant
5th Jan 2024 (1 year ago)

Ryan

5/5 Stars
Danny was a huge help getting us moved in and even recommended us to other properties when we didn’t get one... Read more
Tenant
29th Dec 2023 (1 year ago)

E Jones

1/5 Stars
Would leave 0 but evidently not an option. Lettings Manager Carly finds it acceptable to troll a 23 year old single mum from her business social media regarding a personal issue which doesn’t involve her. Then the moment reported to her work she removes it and makes it look like a personal account! Company seems to want to leave a bully as management! Apparently a personal matter yet she used her business account to troll and bully then turned it into her personal account deleting home tour videos when caught out!... Read more
13th Dec 2023 (1 year ago)

U Fina

2/5 Stars
Bbbb... Read more
27th Nov 2023 (1 year ago)

P hammersley

1/5 Stars
Supposedly booked in for a viewing of a property to rent.had to phone up as they were late turning up .no apology and then they couldn't even get in the property and left myself and an elderly couple standing outside while they were faffing about making phone calls!!!. unprofessional... Read more
Tenant
31st Oct 2023 (1 year ago)

J Griffin

5/5 Stars
Used to manage property very helpful... Read more
Landlord
6th Sep 2023 (1 year ago)

J Millen

1/5 Stars
Failed to carry out necessary repairs to the property even though this was requested on numerous occasions.... Read more
Tenant
5th Sep 2023 (1 year ago)

N Blythe

3/5 Stars
Helpful staff. Helped me with my enquiry... Read more
21st Apr 2023 (1 year ago)

C cook

1/5 Stars
Absolute shambles. Left for 2 weeks with no gass and hot water with a 1 year old baby! They offered no help or support during this time we were all freezing due to it being winter we had no way of cooking as our appliances where all glass and whete left unable to even bathe. We lived for for the first 6 months with a major glass leak coming from the boiler that we was unaware of due to a faulty carbonmanoxide detector. We didn't even receive as much as an apology from them... Read more
Tenant
11th Jan 2023 (2 years ago)

N Crystals

2/5 Stars
Meh... Every time there is a problem, we feel really reluctant to call them because whenever anyone answers the phone, they treat our problems like an extreme inconvenience and they seem to not care at all. Some feedback that I hope they take on board: when interviewing people for a job with family homes, please can you make sure that they care about people and have empathy towards others. People who rent are still important and the rented property is our home. When things go wrong, we worry that it won't get sorted out and nobody should be made to feel uncomfortable in their own home. Also, please don't forget about the maintance problems that we keep calling up about, as this seems to be a big problem within the estate agent. Just to add, apparently illegally renting out a home without any smoke alarms is okay? We won't be renting with family homes again (we hope to get a mortgage soon anyway with any luck!) And we won't be using them to buy a property. We tried to think of something positive to write as I don't like sounding like a moody so and so but I honestly can't think of a positive experience that we have had. I just think it's sad that we pay ALOT of money to live in a property and yet when something is wrong, they do not seem to care - they just want their money. The landlord also doesn't seem to like family homes either! Or the maintance people! Lol... Read more
Tenant
15th Oct 2022 (2 years ago)

D Rose

5/5 Stars
Highly recommend this letting agency fantastic service very professional and so helpful .saying a big thank you to family homes five star service... Read more
Landlord
15th Sep 2022 (2 years ago)

M C

5/5 Stars
Fab experience with Family Homes buying our first property. Elliot was working on behalf of the sellers rather than us but still was always there to answer questions and push very useless solicitors to get get us into our new house as quickly as possible. 10/10 service and would recommend to everyone!... Read more
Buyer
13th Sep 2022 (2 years ago)

R Mills

5/5 Stars
I would like to leave a review for Elliot Singyard. Myself and my partner have recently been in contact with Elliot and we also had a viewing with him (in fact our first property viewing ever, being first time buyers and currently going through the process of finding our first time home), although we're still in the process of looking for the right home for us, I wanted to leave a review to say how helpful Elliot has been, great communication and a pleasure to have been dealt with by him. The other members of the team within the branch have also been great with returning our calls and also taking messages on an offer we put in on a property we viewed. From our initial experience and communication with Family Homes, they have been a pleasure and would recommend without any doubts.... Read more
Buyer
9th Aug 2022 (2 years ago)

R Calvert

5/5 Stars
Have recently rented a property through Family Homes and they have been very helpful and efficient, answered all my questions and queries. Great job by Sian and Stephanie.... Read more
21st Jul 2022 (2 years ago)

Anonymous Homeseller

5/5 Stars
From the moment we contacted Family Homes advising we'd like to sell our property, they went above and beyond to ensure the process was quick and stress free. Always at the end of the phone to answer any questions and replied to email queries very quickly. Would highly recommend Family Homes.... Read more
Seller
13th Jul 2022 (2 years ago)

D Swan

1/5 Stars
Very poor rented maintenance follow-up on outstanding problems. Ceilings from water damage still not fuxed and decorated, 5 x double glazed windows blown and family homes/landlords unwilling to fix.... Read more
Tenant
31st May 2022 (2 years ago)

B king

5/5 Stars
Fantastic, friendly helpful staff... Read more
26th Feb 2022 (2 years ago)

S Sidddiu

5/5 Stars
Very friendly... Read more
5th Dec 2021 (3 years ago)

N Henriques

5/5 Stars
I purchased a property through Family Homes and had a great experience . Elliot was really responsive and helped whenever I had any queries. Would recommend.... Read more
Buyer
17th Nov 2021 (3 years ago)

J Thomas

5/5 Stars
I won't go into the whole story but our landlord put us in a unsafe house and family homes really stood up to the plate and really battled for us. Not only did we find out dream house and moved in and go the paper work sorted within 2 weeks as well as getting our deposit back. Massive thank you to Carly for making this happen. And also a massive thank you to Tom for getting the check out sorted and deposit back thank you so much guys... Read more
Tenant
29th Sep 2021 (3 years ago)

? ???????

2/5 Stars
Be ready to do everything yourself, they don't call back, answer your emails.Even the final day to get the key you have to go yourself.Great business, no work but get money for 'service'... Read more
Tenant
27th Jul 2021 (3 years ago)

A Sedman

5/5 Stars
My experience in dealing with Family homes to sell my property has been nothing but positive. They have been informative, concise, efficient and courteous throughout the entire procedure. I would thoroughly recommend them for the sale of your house.... Read more
Seller
9th Jul 2021 (3 years ago)

J Brown-Araque

5/5 Stars
Family Homes have recently sold my property, a property that had many testing problems, but Elliot from FH was always ready to help from start to finish. Elliot made our side of the sale easy and stress free, with constant feedback, reassurance and advice. I would highly recommend the service on offer if you are considering selling. Thank you Family Homes & Elliot for all you have helped with!... Read more
Seller
8th Jul 2021 (3 years ago)

M West

5/5 Stars
First class service. Produced 5 prospective tenants in one week. More than last agency did in 3 months. Would recommended.... Read more
Landlord
6th Jul 2021 (3 years ago)

C Silva

5/5 Stars
It's amazing service from the first contact, very professional, Elliot is very helpful all time, provide best service, deffo he's a 5*! I'm very happy and grateful customer to be dealing with a such professional estate agents.... Read more
6th Jul 2021 (3 years ago)

Anonymous Home Buyer

5/5 Stars
It's amazing service from the first contact, very professional, Elliot is very helpful all time, provide best service! I'm very happy customer and Grateful to dealing with such a professional estate agent.... Read more
Buyer
2nd Jul 2021 (3 years ago)

R Attwood

5/5 Stars
I have been looking for a property and had a viewing recently using Family Homes. My husband and I were shown around by Elliot who did an excellent job. He was friendly, professional and knowledgeable about the property. Despite not being the property for us, we were both very impressed by the viewing and he was by far the best estate agent to show us around a property to date. Thank you!... Read more
21st Jun 2021 (3 years ago)

G Florey

4/5 Stars
Had to call Family Homes when my neighbours blocked all the drains. Confused with the 3 P's, these people thing it is the 3 F's that get flushed down a toilet. Food, fat and face masks. Phone call to the lady in the office and even though it was the weekend, some body came out and sorted it straight away. Thank you Family Homes.... Read more
15th May 2021 (3 years ago)

S kavanagh

5/5 Stars
Had fantastic service from Family Homes, rented my block of 4 apartments in Rochester within a week, impressive and professional. Would highly recommend.... Read more
Landlord
19th Apr 2021 (3 years ago)

F Winter

5/5 Stars
I highly recommend family homes, we have found them to be extremely professional but also approachable and friendly. The team are very helpful and as a Landlord their knowledge and assistance provided have proved invaluable. Excellent service from a caring team. Thank you all and we will definitely be using your services again in the future.... Read more
Landlord
17th Mar 2021 (3 years ago)

J kafroshi

1/5 Stars
They are only after your money. The reviews on here clearly shows their credentials which is zero. Poor staff and communication. They don’t respond to emails and lack professionalism and the attitude to get the work done. Wasted £480 for nothing.... Read more
27th Jan 2021 (4 years ago)

D Rousell

2/5 Stars
Was looking for a pub that thay had for rent in town but looking on website it had no details... Read more
30th Dec 2020 (4 years ago)

C Hurth

2/5 Stars
Somewhat helpful - but slow to respond - staff. The properties leased there are in the lower tier and the landlord (at least the one I'm aware of) to avoid like the plague.... Read more
Landlord
28th Dec 2020 (4 years ago)

J marley

4/5 Stars
Great service... Read more
1st Dec 2020 (4 years ago)

D Miela

1/5 Stars
Never more... Read more
19th Nov 2020 (4 years ago)

R Shearwood

5/5 Stars
Our house sold within 2 days of being on the market. Lorne was absolutely brilliant from start to finish and kept us informed regularly of what was happening, he even helped us move our remaining items due to us not receiving the keys until late in the afternoon (no fault of Family Homes). Service was exceptional throughout. I'd thoroughly recommend.... Read more
Seller
14th Nov 2020 (4 years ago)

A Deeble

5/5 Stars
We have just purchased a property and had 1st class service from family homes. Lorne has been brilliant from start to finish going above and beyond to get things moving with solicitors etc.The communications between us has been excellent and would highly recommend using family homes as you would not get a better service anywhere else. If we decide to move on in the future they would be the first I would contact.... Read more
Buyer
13th Nov 2020 (4 years ago)

A Golder-Hayes

5/5 Stars
Purchased a house through Family homes and the team were really helpful and definitely went 'the extra mile' to ensure our requests were followed up and our purchase went through quickly. Thanks a lot!... Read more
Buyer
11th Nov 2020 (4 years ago)

K Kay

5/5 Stars
We had a tricky chain with a lease property at the bottom and Lorne went absolutely above and beyond to get our property sold and us moved. Elliot backed his hard work up and we couldn’t be more grateful to the team. We have nothing but praise and appreciation to how our case was handled and will be highly recommending Family Homes to our friends and and family for the future. We can’t say thank you enough to Lorne for being fantastic, we couldn’t have asked for more. Well done for your hard work... Read more
Seller
30th Oct 2020 (4 years ago)

S Bianca

1/5 Stars
This agency is not responsible for your deposit they like to take the money but they don't pay the deposit back iven if leave the house clean and tidy I don't recommend this agency.... Read more
Tenant
14th Sep 2020 (4 years ago)

P greest

5/5 Stars
Always a pleasure... Read more
13th Sep 2020 (4 years ago)

C Hyde

1/5 Stars
Time wasters... Read more
13th Sep 2020 (4 years ago)

J Foord

1/5 Stars
Never known an estate agent to extremly over value a property on the rental market. Will never use.... Read more
Landlord
21st Aug 2020 (4 years ago)

A g

1/5 Stars
It has a bad reputation... Read more
16th Aug 2020 (4 years ago)

M Martin

2/5 Stars
View property, never called me back... Read more
2nd Aug 2020 (4 years ago)

L McLaughlin

1/5 Stars
Complete con-artists who have withheld an obscene amount of money from deposit and are now pushing for a service charge fee. Extremely poor communication very low quality of service and absolutely inappropriate in their behaviour and professionalism. A threatening and malicious company who see red if anything doesn't go their way.... Read more
Tenant
28th Jul 2020 (4 years ago)

A Po?epko

4/5 Stars
(Translated by Google) You can take a walk, there are places for a picnic (tables). The paths are wide for walking. You can go for a walk with the children and see the beautiful valley. (Original) ????? ???????????, ???? ????? ??? ??????? (???????). ??????? ??????? ??? ????????. ????? ??????? ? ?????? ?? ???????? ? ?????????? ???????? ??????.... Read more
27th Jun 2020 (4 years ago)

B bobby

2/5 Stars
not very good service as they leave you alone for 30 minutes and were strait away very rude... Read more
27th Apr 2020 (4 years ago)

A Miela

1/5 Stars
I wouldn't recommend that agency, they took 104£ for professional cleaning from our deposit after we moved out even if we left the flat in a better condition then we got it. I asked for any proof still didn't get anything. Avoid!... Read more
Tenant
17th Mar 2020 (4 years ago)

R Fogarasy

1/5 Stars
Wouldn't reccomend Family homes for anyone, their emergency phone number doesnt work, maintanance isnt carried out properly, its either a bodge job or it doesnt get done and you get billed for the problem at the end of the tenancy, their inspection process is none existent, they've spent more time stroking my dog in the 5 minutes they spent at the property than they did looking for faults or quering issues, no attempt made to create a bond or relation to the customer, they have defenetly gone down hill in the past 4-5 years.... Read more
Tenant
3rd Mar 2020 (4 years ago)

D Milan

1/5 Stars
Lack of professionalism,greedy...the worst estate agents. We was very disappointed.... Read more
4th Jan 2020 (5 years ago)

K Lonsdale

1/5 Stars
Friendly and helpful... Read more
11th Dec 2019 (5 years ago)

J Brown

5/5 Stars
Just secured a rent on a beautiful property through family homes. Want to thank all staff involved and an even bigger thanks for all their help and guidance. Fantastic company to deal with.... Read more
Tenant
5th Dec 2019 (5 years ago)

S Wozna

5/5 Stars
Maintenance team are absolutely amazing! Reported a fault midday which was dealt with that same evening! Ensured we had our boiler fixed in no time! Amazing service and couldn't recommend Family Homes enough!... Read more
Tenant
15th Nov 2019 (5 years ago)

Alex

1/5 Stars
Non professionals,have booked three times a view for the same property,two times they reschedule view and third time they said the property is gone...... Read more
7th Nov 2019 (5 years ago)

D matthews

5/5 Stars
They cant do enough for you, amazing people, so helpful... wish I had more houses to sell..????????... Read more
Seller
31st Jul 2019 (5 years ago)

T Sellings

1/5 Stars
Typically unhelpful, rude, negative, script read agents, no knowledge or compassion, sarcastic, hostile, passing blame, cannot and do not answer emails, calls or letters and then say that you have not communicated with them!, absoulute jokes... Read more
9th Apr 2019 (5 years ago)

Y Gray

1/5 Stars
Generally unhelpful and quick to get hostile towards you. They do not follow the rules they set for themselves in their own tenancy agreements. Promise to call you back, but don't. Also left me without properly functioning heating for two months (including Christmas).... Read more
Tenant
29th Mar 2019 (5 years ago)

S Mitchell

1/5 Stars
Would not recommend unhelpful not really professional.... Read more
16th Mar 2019 (5 years ago)

M Arthur

2/5 Stars
We arranged to view a few properties in Sittingbourne with this agency. Elliot was kind enough to wait for us as we were 20-30 minutes late due to a couple of closures on the A249. I asked if he could confirm move in date for the place we wanted. They insisted on us paying the application fee of ~£360 ‘to make a strong case’ to ask the landlord this one question. I was ready to make the payment as soon as he could confirm he had the response for us. I got a passive text from Elliot 4/5 weeks later. He claimed to have emailed me. If I may offer some advice; a text is a good and quick way to get a hold of someone particularly when they have only been in touch with you via mobile. Also, as a business representative try to remain professional; avoid punctuation errors & spell check. Most of all, ensure that your text isn’t passive aggressive and obnoxious. Our experience started off as a 5/5 with this business but poor communication, a need to get payment fast, slow response and atrocious correspondence skills degraded it.... Read more
15th May 2018 (6 years ago)

T Thorpe

2/5 Stars
(Translated by Google) no parking (Original) No parking... Read more
13th Jan 2018 (7 years ago)

F Hrib

5/5 Stars
Here you can find the perfect home for you or your family!... Read more
13th Nov 2016 (8 years ago)

N Gohil

5/5 Stars
As a landlord I have found Family Homes to be very professional to deal with and the staff are very friendly and keep me up to date with any issues regarding the property.... Read more
Landlord
22nd Jul 2016 (8 years ago)

D FLA

4/5 Stars
Had great experience with family homes! Found us some Where to live insted to f us doing all the hard work! And has sorted any issues we had promptly!... Read more
Tenant
28th Mar 2016 (8 years ago)

G Kurczewski

1/5 Stars
Reality is simple so trustless letting agent in Sittingbourne. We been guaranteed as We was first who agree to move in that our application will be on a Top and we are a first who'll served . Never happened. We gave notice to our landlord and now we are stuck as landlord found someone to move in and FH can't do anything . Hated it !!!... Read more
Tenant
25th Jun 2014 (10 years ago)
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