
We had ongoing issues with the honesty and support we received from this agency during our purchase.
Our independently arranged snagging inspector had a failed visit because the developer forgot the appointment and the property wasn't ready. We were charged £399 by the inspector, in line with his standard terms for a missed visit. Rather than holding the developer accountable, a staff member phoned our inspector and questioned his honesty about how the booking was made. The inspector later told us this in writing himself, describing it as "concerning." Only after he pushed back with a clear account of events did the agency admit in writing that we "certainly shouldn't be charged for a service that wasn't carried out," but no resolution was actually offered.
Separately, when we queried being asked to cover the developer's solicitor's fees, our own solicitor had already explained the general process to us. Our concern was that the developer wasn't following up as agreed to justify the specific charge. Despite this, we were told the agency was "surprised our solicitor hadn't explained it", which wasn't accurate, since it had been explained. Our actual query was never properly addressed.
Our experience was that when we raised legitimate concerns, the agency's instinct was to defend the developer rather than engage honestly with what we were telling them.... Read more
Buyer
17th Sep 2026 (4 days ago)
If I could give 10 stars I would, the service and all the staff are fantastic. Jon was understanding and kept me up to date at all times.
This is the second time I've used them and would recommend them every time.
Thank you for everything... Read more
Seller
29th Mar 2025 (1 year ago)
Foundation created a walk through video of our property and kept us up to date with weekly emails... Read more
Seller
12th May 2024 (2 years ago)
Whilst they did not sell the house as quickly as I would have liked they did eventually achieve a price acceptable to us. The market was very difficult at this time and the continual increase in interest rates did not help - not warranted in my view.
All Foundation staff were very helpful, pleasant and professional.... Read more
Seller
26th Jan 2024 (2 years ago)
Very proactive agent. Good communications and knowledgeable about the local area... Read more
Seller
24th Apr 2023 (3 years ago)
Absolutely brilliant service and sales management. My mother was moving into a care home and we wanted a quick but realistic sale. Foundation achieved this for us with multiple viewings and a sale within the first three weeks. Couldn't have done better. Also kept on top of the sale with regular updates even though there were some slow elements in the chain.... Read more
Seller
23rd Mar 2021 (5 years ago)