S Rattan
Most incompetent team, avoid going for them at all cost. Just go for a big agency like Foxton's instead. I made the biggest mistake of my life getting a house through these guys... Read more
Buyer
4th Jan 2025 (5 weeks ago)
E Worsnop
Cathie has been super helpful and responsive throughout our move in process - couldn’t recommend her enough!... Read more
18th Dec 2024 (7 weeks ago)
Florian
Speaking as a renting tenant with Greenstone Estates for the last three years, I have always been happy with their services and their prompt communication. They are a good and fair estate agent. Many thanks to Marta Stipos in particular... Read more
Tenant
27th Nov 2024 (10 weeks ago)
E Bathory
Be away from this agency and i really can’t believe that good review are reel !
After visiting the flat and agreed, they told me the flat is out and for me, and i was asking what the next step…..?
They ask me for a deposit and sign a contract, was many email and text to push me to be fast!
When everything was done, they told me the check was not going well, i proposed many paper to proof or payment upfront!
But i think this flat was even no available, because the agency just tell me they will hold my deposit, my first surprise was why if you are not sure for anything, you guys ask for money that not make any sense!!!!!
Many email was sent and now no answer, i report this agency and will not leave this to sleep!
But runaway from this people’s, there are not trustable !
The one star is even too much for it !... Read more
24th Nov 2024 (11 weeks ago)
I G
Greenstone Estates is by far the best real estate agency I have encountered. Lewis is extremely professional, responsive and helpful. The team works very quickly to enable agreements to go through in time. The follow-up care is also excellent with Lewis attending to an urgent issue we had at the property straight away. I wholeheartedly recommend Greenstone Estates for their dedication and professionalism.... Read more
30th Jul 2024 (6 mo. ago)
H Cox
Excellent service all the way from our hunt for a appartment, the initial visit which they happily accommodated to do virtually, the selection process and the support with arranging a start date for our tenancy that fit with our visa restrictions, they were very helpful.
The management during the year was second to none and all issues were resolved efficiently.
We would definitely recommend Greenstones Estates.... Read more
Tenant
17th Jul 2024 (6 mo. ago)
M Smith
Charlatans! There may be such a system for renting apartments throughout London, but agents from greenstone take an advance payment, and you hope that you will get an apartment for rent , and then you getting refuse at the last moment. Incompetent work of agents, first you need to check the documents and then only take an advance payment, and so on, when you are sure that the deal will be concluded. I not recommend this agency... Read more
Tenant
28th Mar 2024 (10 mo. ago)
C Lee
Had a fantastic experience with the St John’s Wood estate agent. I dealt with a young man called Harrison who was professional and genuine throughout the whole sales experience: He kept us constantly updated as to the progress and even bought us a bottle of champagne when we completed. He went the extra mile ! Definitely recommend... Read more
Seller
25th Nov 2023 (1 year ago)
M amraji
Best estate agent I’ve ever worked with.
Fast, responsive and caring.... Read more
11th Oct 2023 (1 year ago)
G Williams
We felt in safe hands from the start. Harrison was very available and always followed through on whatever was needed.... Read more
24th Aug 2023 (1 year ago)
Ryan
Edit: This is a genuine review. I had a terrible experience with Greenstone Estates & your client a few months ago. Do not request this review to be removed.... Read more
16th Aug 2023 (1 year ago)
J Putnam
Harrison was masterful -- optimistic, resourceful, calm under pressure. Highly recommended.... Read more
12th Aug 2023 (1 year ago)
A Carapcea

An experience that doesn't start well will end in the same way. Make sure you ask when the previous tenants check out and if it's the same day when you supposed the check-in don't expect the property to be cleaned on time. I lost first two days at the beginning of the tenancy agreement because the "professional" cleaning team (two people with a bucket with some chemicals) didn't show up when scheduled. I confirmed by email the cleaning went well because I couldn't afford to loose another day and they used that email at the end of my contract against me.
I received many apologies and adviced to make a complain in writing then but that was completely forgotten by the letting agency representative at the end of the tenancy agreement. She sent me this: "The property should have been left in that standard not deliberately in a condition where it was not cleaned, I understand there was a delay by a day but the property was still professionally cleaned, it is unacceptable to leave it in the condition you did and then claim it was not cleaned." I find this message totally unprofessional. First of all, I'm pretty sure she never been to the property, and secondly, I received and hand over the keys to the building administrator, nobody from the agency bothered to be present or to send me the check-in report (only included in checkout report). The photos attached there were never taken in my presence and I was surprised to find some taken with one and two years before me moving in (different furniture).
I mentioned that I have my own photos and video but they weren't interested in receiving them.
The letting agency released part of my deposit in the same day when they received a notification from My Deposit about my dispute; after one month from the checkout day with no reason for the delay as confirmed by email by my favourite lady.
Their decision was to hold an amount for professional cleaning and also mattress cleaning that were "heavily soiled". I used mattress toppers but again nobody listen and I couldn't find comparison photos in their reports.
Good luck guys with this agency.... Read more
Tenant
30th Jul 2023 (1 year ago)
B Amado
Outstanding end-to-end service from Harrison on the sales side. Everything from promoting to marketing to showing the flat to negotiating the sale, to arranging removal of furniture and closing the deal. Always professional and creative.
Highly highly recommended.... Read more
Seller
18th Jul 2023 (1 year ago)
A amado
A brilliant agency who will go that extra mile. Upfront and not pushy. Just great people who do what they say they will. I would recommend them to the world. A special thank you to Harrison who is a star... Read more
17th Jul 2023 (1 year ago)
P Walters
As a Landlord I would highly recommend Greenstones. They are Super Efficient, extremely Professional and provide Excellent customer service. They offer a great Win-Win approach for the tenant and the Landlord... Read more
Landlord
21st Feb 2023 (1 year ago)
G BAIRE
We have been renting for almost two years now and Marta Sipos has always been very helpful with actioning all our queries/request within 24h. She is professional but also shows great respect and care for both tenant and landlord. Great management service!... Read more
Tenant
13th Feb 2023 (1 year ago)
C Davila
The Best letting agency
All the staff are friendly anda efficient... Read more
Landlord
9th Feb 2023 (1 year ago)
J Swann
I have found Greenstone Estates absolutely brilliant. They have acted for me as letting agents and agents for the sale of a different property. They are incredibly efficient and responsive and often they take the initiative, beyond the call of duty, and make me feel that my tenant and I are in good, reliable hands. Lewis Green and Marta Sipos have really looked after me and my tenant, and have responded very quickly to any problems that have arisen.... Read more
Landlord
8th Feb 2023 (2 years ago)
M Antonov
Have been living in a managed property for a year and a half, and so far the impression has been positive. On the practical side, repairs are arranged quickly and efficiently, and some of our small requests were accommodated.... Read more
Tenant
7th Feb 2023 (2 years ago)
H Jellicoe
Greenstone are responsive and reliable. Marta is by far the best property manager we have ever had. She acts quickly and without fuss to resolve any issues that arise and takes a caring and professional approach in her role, looking after the best interests of both landlord and tenant.... Read more
Landlord
7th Feb 2023 (2 years ago)
E E
As a tenant through Greenstone, I have always received prompt, exceptional service, especially from my primary point of contact, Marta. The initial process to set up my tenancy moved swiftly and I have been happy in my rental. The renewal process was also well organised. I would highly recommend Greenstone!... Read more
Tenant
6th Feb 2023 (2 years ago)
M Veleno
My partner and I have been with the agency for over 6 years now and they are a trustworthy local estate agent. The staff, in particular Lewis and Marta have always been extremely helpful. I would recommend them if you’re in NW6 and beyond.... Read more
6th Feb 2023 (2 years ago)
Á Medek
Great property managers devoting attention to all our questions and queries, Marta and Lewis are very professional, responsive and kind.... Read more
5th Feb 2023 (2 years ago)
S Gilsenan
I can recommend Greenstone. I have had excellent service from them so far. My agent is Marta and I have always found her to be friendly, helpful, professional and a pleasure to deal with.... Read more
4th Feb 2023 (2 years ago)
K Kwan
Richard Lennard was looking after my purchase, he was very consistent with great attention to details throughout from the start to finish, great effort. A very decent and respectable estate agent.... Read more
Buyer
20th Jan 2023 (2 years ago)
J Des
Great service. Friendly staff and great result. Thank you.... Read more
16th Oct 2022 (2 years ago)
A Androulaki
We cannot recommend Marta Sipos, the Property Manager at Greenstone Estates, enough for everything she has done for us during a rather stressful and difficult process of moving houses in St. John's Wood. Marta is a truly caring professional, always paying attention to detail in her job. She has listened to our concerns from the very beginning and dealt with each and every one with great sensitivity.... Read more
10th Sep 2022 (2 years ago)
M C
I have found Greenstone Estates to be very efficient and professional particularly Marta in property management.... Read more
17th Mar 2022 (2 years ago)
M davis
Hard to navigate could not find the property in ramsgate that's still up for let... Read more
14th Mar 2022 (2 years ago)
A Brunmayr
I worked with Greenstone when looking for a new property to rent and it was an absolute pleasure to work with them. They're very professional, yet still personal and supportive in finding individual solutions that work for everyone.... Read more
Tenant
10th Mar 2022 (2 years ago)
S Loeffel
Marta has been a lifesaver, very efficient and incredibly helpful. We strongly recommend Marta and Greenstone Estates as a Property Manager!... Read more
Landlord
26th Jan 2022 (3 years ago)
Spurs
Dishonest charlatans. Avoid at all costs.... Read more
30th Nov 2021 (3 years ago)
N Silver
I am glad to recommend Greenstone Estates, it is a pleasure working with them. Being a small office, I receive personal attention. Marta is always kind and patient, every request or question is replied with full attention and good solutions. I have peace of mind knowing my property is in good hands and really couldn't ask for more.... Read more
Landlord
15th Oct 2021 (3 years ago)
V Music
Greenstone have been absolutely wonderful, I have unfortunately lost my husband and they have been absolutely supportive and helpful. I am indebted to them... Read more
18th Aug 2021 (3 years ago)
T Spooner
I used these guys to buy my first flat. Harrison was excellent throughout this process, with a good judgement of when to and when not to chase various parties.
He was polite and very professional. He all parties in good contact at regular intervals. This was especially useful for me who was experiencing this horrific home buying process for the first time.
Thanks for Shepherding me !
Will use these guys to sell the flat, if Harrison is still in the game in 20 years!... Read more
Buyer
28th Jun 2021 (3 years ago)
D jk
I used Greenstones to sell my flat and although another agent pipped them to the post, I felt I had to leave a review to say how fantastic their service was throughout. Johnathan and Harrison were so friendly and professional and matched me with really serious buyers, rather than waste my time. Their marketing and drive was next to none and I would not hesitate to use them again. In fact, I recommended the flat upstairs to them and they got him the sale in a few weeks!... Read more
Seller
21st Jun 2021 (3 years ago)
T Kawakami
Very fair, supportive for the cliant and made quick response.... Read more
17th Mar 2021 (3 years ago)
S Gupta
We found our home through Greenstones, and our journey was an absolute delight. Jonathan Singer, our agent was very helpful throughout the process. We were very impressed with his attitude, knowledge about the area and his constant follow ups with both solicitors to speed up the process. He went above and beyond to help us with our insurance. We highly recommend Greenstones and especially Jonathan to any prospective sellers and buyers out there.... Read more
7th Mar 2021 (3 years ago)
M Dehghani
During a very short time frame the team put together everything for me really quickly. The team was very efficient and professional, and during the entire process I felt like I can trust them. From day one to the day I got my keys everyone were so friendly and did their best to accommodate my schedule which I really appreciate given the covid circumstances. Thank you Greenstone!... Read more
Tenant
11th Feb 2021 (3 years ago)
V Cecconi
I truly enjoyed being helped by Greenstone Estates, I managed to get a new house in a week time! I very much appreciated Sara's and Marta's help, the agents who helped me through the process. Very professional and helpful and fast with their responses.... Read more
Buyer
3rd Feb 2021 (4 years ago)
E Cairns
Marta at Greenstone Estates made the whole process of moving in and sorting contracts very easy and stress free for us. Always quick to respond, and I felt like no question was too silly. I've moved around a lot and can honestly say I've never had such an easy transaction with an estate agents. It's very much appreciated as moving house is always a stressful time!... Read more
Tenant
29th Jan 2021 (4 years ago)
H R
Jonathan was great in my flat purchase as buyer. He was very responsive and was up front and honest. Really great experience!... Read more
Buyer
2nd Dec 2020 (4 years ago)
L Milner
The entire team at Greenstone were always a pleasure to deal with. From the first viewing they have been professional and courteous and always quick to respond to any queries or concerns.... Read more
29th Nov 2020 (4 years ago)
L Dravecka
Very efficient, the best agent in the area! Sara is a gem to work with... Read more
24th Nov 2020 (4 years ago)
W Appleby-Forbes
Working with Sara to find a house with very little time was a great experience. Sara was dedicated, efficient, reliable and went above and beyond to get us the perfect place. She clearly takes pride in her work, which has not been my my most frequent experience with estate agents I’m sorry to say! Thanks Sara!... Read more
12th Nov 2020 (4 years ago)
E Gallwey
Jonathan was exceptional in his handling of the sale of my family’s investment property especially considering the COVID-19 epidemic and the situation that we found ourselves in requiring as quick a sale as possible at the best possible price.
He worked tirelessly to ensure the best possible outcome for all parties. Jonathan went above and beyond to help us in coordinating legal representatives, opening up the apartment and by being genuine and kind at such a difficult time for us as a family.
I can not recommend Jonathan and his agency highly enough. If you ever need any help with your real estate needs these are the go to people.
Thank you Jonathan you are a star!... Read more
Seller
11th Nov 2020 (4 years ago)
D Chan
Very helpful, patient and responsive.... Read more
4th Nov 2020 (4 years ago)
H calvert
Greenstones were retained to sell a property which we ultimately purchased in NW8. They were professional, helpful and pleasant to deal with. We certainly would work with them again.... Read more
Buyer
3rd Nov 2020 (4 years ago)
M Wilcock
Our experience with greenstone has been nothing but brilliant. Right from the beginning they have been attentive, helpful and guided us through the process. Always available and willing to help in any way they can, a friendly and down to earth team.... Read more
11th Jul 2020 (4 years ago)
T Né
I expressed my interest in a property advertised by Greenstone Estates and was very impressed with how quickly Sara Tesfu got back to me and immediately put me in touch with building management of the rental property. It meant I was one of the first people to view the flat and I was therefore able to secure the property.... Read more
Tenant
27th Apr 2020 (4 years ago)
I Brooks
Lewis runs a professional and dedicated team for management, sales and lettings. They offer an efficient, personal and thorough service. I highly recommend them.... Read more
5th Mar 2020 (4 years ago)
C Murphree
I worked with Jonathan Singer on my flat purchase, and he did a fantastic job. He was a proactive and clear communicator, always keeping me in the loop or helping to chase down things that were outstanding. Would happily work with him again!... Read more
Buyer
20th Feb 2020 (4 years ago)
Z Peng
Jonathan Singer is by far the best estate agent I have ever dealt with. He is professional, friendly and very experienced.
He kept me updated through out the whole process and answered all my questions. He also went above and beyond his responsibilities to help me chase where possible.
Thank you again for all your help Jonathan, really appreciated!... Read more
18th Feb 2020 (4 years ago)
J Kim
Sara Tesfu was the best agent I've worked with in UK. She was very helpful and informative on the process. She made sure to communicate with me to answer any of the questions I had. I would definitely work with her again in the future.... Read more
15th Jan 2020 (5 years ago)
P Deacon
Jonathan Singer did an outstanding job for me. My faith in estate agents has been restored. A very attentive and professionals service. Thank you, Paul Deacon... Read more
2nd Jan 2020 (5 years ago)
C Edwards
I was very lucky to be supported by Sara of Greenstone Estate agents in November 2019. Pleasant and understanding, she kept me informed and sent me updates regularly. A real professional and a pleasure to deal with. Highly recommend.... Read more
13th Nov 2019 (5 years ago)
A Duran
Greenstones is a specialised boutique agent that knows its area very well and provides an excelent service. They are extremely professional and responsive. When dealing with them there was always involvement and input from their senior management. In other agents I have dealt with there were often inexperienced personnel, and rotating. In Greenstones I have dealt with the same people consistently over the last three years.... Read more
11th Sep 2019 (5 years ago)
C T
A great, local agent. Adam offered me very informative and professional advice when it came to my block management queries. Definitely recommend!... Read more
9th Sep 2019 (5 years ago)
N Sivanganam
Sara Tesfu has been incredibly helpful, courteous and professional to deal with in finding a property. After being through a few rough patches with other agencies, glad to have found Sara. Highly recommended.... Read more
28th Aug 2019 (5 years ago)
H Han
My experience with Sara was amazing! Sara helped me and my friends find just the right property to stay in and there really was not one email and question left unanswered. She was very quick in her responses too ( she mostly replies back in less than an hour ). Whenever we had problems she always helped us solve them. Sara is very reliable and patient agent. I would definitely recommend Sara!... Read more
Tenant
26th Jul 2019 (5 years ago)
T Legal
Good communication and professional service. Everything was clear and transparent and a pleasure to do business with this local independent estate agent.... Read more
25th Jul 2019 (5 years ago)
S Haidary
Nothing more pleasant than someone taking care of your business even after you've forgotten all about it or given up on it. This is the kind of dedication you'll get at Greenstone. Lewis is the guy. He's been around the area long enough to know everything there is to know. I highly recommend him and his firm.... Read more
25th Jul 2019 (5 years ago)
R Ong
I was incredibly impressed with Sara Tesfu's professionalism and expertise as a senior letting negotiator. She never left any question unanswered and always responded promptly whether by phone or via email. She went out of her way to help me sort out a check-out date issue with my former landlord. She deserves the highest praise. I will definitely be referring her to my friends and colleagues in school. Well done, Sara!... Read more
23rd May 2019 (5 years ago)
P Populorum
Lewis and the team at Greenstone Estates are amazing! They helped us find the perfect apartment for our family and make the complicated process easy! Very professional and very attentive. They also made renewing our lease effortless. We highly recommend Greenstone Estates. Thank you Lewis for taking care of our family!... Read more
Tenant
20th Jan 2019 (6 years ago)
V Jennings
Fantastic staff and an amazing service. Will defo recommend... Read more
16th Jan 2019 (6 years ago)
C Powell
Have been using Greenstones to manage my property for the last 13 years - always helpful. Lewis Green was always quick to deal with things as needed. Last 6 months Jonathon Singer has helped me sell my property - good communication. great service. Highly recommended.... Read more
Seller
22nd Nov 2018 (6 years ago)
O Mudryakova
Lewis and his team are very professional and always helpful. First time we met for flat viewings, the team was really helpful in negotiating the dea, contract and even setting up utility bills. I am lucky enough to have Greenstone to manage my flat, whenever I need anything it’s been fixed and handled in timer manner. Definitely recommend Greenstone as the most professional real estate agency in St Johns Wood.... Read more
Landlord
14th Nov 2018 (6 years ago)
E Moryoussef
I am very fortunate to have dealt with Greenstone for my real estate needs. I was helped by Sara who was not only professional, knowledgeable, and very organized - she was also genuinely interested in finding us the ideal flat, in the ideal neighbourhood, at the ideal price. On a same day notice she showed me two additional properties, taking time out of her schedule to really make sure I saw all the options (and even that of competitors) before making a decision. At no point in the process did I feel any pressure from Sara and Greenstone, only support in making this big and important decision. Later in the process, Agata and Lewis showed flexibility with the property allowing me to begin tenancy slightly before everything had been settled, which was a great help and relief. I would highly recommend Greenstone to anyone with residential real estate needs that wants to be catered to by reliable, highly competent and caring professionals.... Read more
Tenant
29th Oct 2018 (6 years ago)
P P
Amazing service and a joy to deal with. Lewis and his team (Sara) kept me informed every step of the way and made it a very smooth transaction I would leave 10 stars if I could.. Peter City Rooms... Read more
7th Sep 2018 (6 years ago)
P Davies
Cliff Hart of Greenstone Estates is highly recommended as a Lettings Agent and Property specialist in London and nearby areas.... Read more
Landlord
13th Aug 2018 (6 years ago)
J
Never ever use Amanda from Greenstone St Johns wood. She consistently gave me incorrect information and messed me that I have had to get direct numbers to avoid contacting her.... Read more
13th Sep 2017 (7 years ago)