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- Groves Residential - New Malden
Groves Residential - New Malden
Closes at 6:00pm
11 High Street, New Malden, Surrey, KT3 4DQ
Groves Residential New Malden are an estate agent in Raynes Park. They mainly list properties in KT3, KT14 and KT5. Over the last 6 months, they've listed 33 properties, with 17 currently on the market. Most of the properties listed have 2 bedrooms. They list properties for sale on Zoopla, Rightmove and OnTheMarket.
Opening hours
- Monday 8:30am - 6:00pm
- Tuesday 8:30am - 6:00pm
- Wednesday 8:30am - 6:00pm
- Thursday 8:30am - 6:00pm
- Friday 8:30am - 6:00pm
- Saturday 9:30am - 4:00pm
- Sunday Closed
View all details
Groves Residential - New Malden Reviews (193)
Have you used this agent?
98%
0%
1%
0%
1%
All (193)
Seller (46)
Buyer (31)
Landlord (27)
Tenant (22)
General (67)
Anonymous Home Buyer
We purchased our property through Groves and had the pleasure of working with Justine. From the outset, Groves was transparent about the property’s condition, advising us that it might look worse in person than in the advertised photos, which we appreciated.
Justine was incredibly helpful and accommodating, arranging multiple viewings before we made our decision.
After the purchase, we discovered some outstanding utility bills. Justine worked diligently with the sellers to ensure these were settled, which we greatly appreciated.
Overall, we’re happy with the process—it was smooth, efficient, and we were able to exchange fairly quickly.
Buyer
18th Feb 2025 (17 weeks ago)
M Rogan
We recently consulted with Niki McGibbon at Groves Residential when selling our rental property and I cannot praise her highly enough. Niki helped us prepare the house together for a quick sale and even recommended workmen who could carry out the work. I would definitely recommend the company to others considering selling their property.
Seller
13th Nov 2024 (7 mo. ago)
S Narayan
Groves Residential are the best estate agents in New Malden!
My experience with them is an outstandingly postive one, they manage the difficult balancing act of looking after both the seller and the buyer's interests really well.
A huge thank you to Niki, Justine and Levi from a very satisfied customer
13th Nov 2024 (7 mo. ago)
T Jeune
Very efficient and professional. Good knowledge of the local area. Very trustworthy.
13th Nov 2024 (7 mo. ago)
I Momchilov
Many thanks to Groves Residential for finding us a lovely, spacious ground floor flat in Kingston. I had the plessure to comunicate with Ross and Ewelina, who organised everithing from start ot finish within one week before our moving date, which was amazing. Excelent team, thank you so much.
Tenant
13th Nov 2024 (7 mo. ago)
F Tang
I recently worked with Grove Residential to rent my home, and I couldn't be happier with the experience. I'd like to extend my gratitude to Ross, Laura and the rest of the team for their diligent work. They were attentive, knowledgeable, patient, and providing me with important information that saves me a lot of time and expense. I highly recommend Ross and Laura to anyone looking for a professional real estate agent and I will definitely go with them in my future residential movement.
Landlord
13th Nov 2024 (7 mo. ago)
M Baebae
Laura went above and beyond to ensure I was well-informed every step of the way, answering all my questions promptly and providing valuable insights into the market. They were proactive in addressing any issues that arose and made sure everything was in order for a seamless move-in process.
Thank you Groves Residential!
Tenant
12th Nov 2024 (7 mo. ago)
J Patwari
Great agency - they really took time and care to sell our property. We were really happy with the service.
Seller
11th Nov 2024 (7 mo. ago)
M Jones
Very happy with the support and attention during our house sale by Groves Residential - in particular Levi and Justine. Thank you
Seller
8th Nov 2024 (7 mo. ago)
A
great team. They communicate clearly, respond on time and help more than most agents would.
7th Nov 2024 (7 mo. ago)
R tikoo
Great service and client centric approach. Highly recommended.
28th Oct 2024 (7 mo. ago)
J Kerr
Very professional and not pushy in any way. Great advice and service from all involved. Would highly recommend.
26th Oct 2024 (7 mo. ago)
B Dave
As a cynical, wizened old property professional, I am pleased to report that my experience with Groves Residential in New Malden was a breath of fresh air. The open, transparent and honest approach to selling my property - in particular the work of Levi Mbiya - was beyond reproach. I thoroughly recommend Groves Residential. Just give them a call. You will not be disappointed.
Seller
10th Oct 2024 (8 mo. ago)
G Bhatnagar
We have been in a fortunate position to have worked with Groves both whilst buying and renting our home. Groves are an independent local player in New Malden with deep knowledge of the market. They were excellent advisors and partners to us in both instances - providing a realistic, professional and competent service. I would be happy to recommend them
11th Sep 2024 (9 mo. ago)
M Valceleanu
I recently had the pleasure of working with Justine as the seller's estate agent during my property purchase. From start to finish, Justine was an absolute professional, demonstrating an exceptional level of competence and dedication to her client.
Throughout the process, Justine was always on top of everything, anticipating potential issues and addressing them proactively. She was incredibly responsive to my queries, always providing clear and concise answers in a timely manner. Her communication was impeccable, ensuring that I was kept informed every step of the way.
Justine's expertise and efficiency made the entire process incredibly smooth, despite a few unexpected complications that arose along the way. She handled everything with grace and professionalism, always maintaining a positive and solution-oriented attitude.
I would not hesitate to recommend her to anyone looking for a reliable and efficient estate agent to handle their property. Thank you, Justine, for making my home-buying experience such a positive one!
Buyer
9th Sep 2024 (9 mo. ago)
M Cruickshank
I sold our family home of over 30 years with the help of Niki, Justine & Levi, who were excellent throughout the long process. All the staff at Groves Residential were always very professional and friendly. They were always happy to answer my questions and worked very hard to secure a sale on my house. Niki, Justine and Levi were very supportive and always gave me feedback on viewings, which I very much appreciated.
Seller
6th Sep 2024 (9 mo. ago)
F N
If you are looking for a dedicated, knowledgeable, and honest estate agent who is in a different league compared to the stereotypical estate agents then Groves Residential is the best choice. Had the pleasure to work with Niki who was amazing.
1st Sep 2024 (9 mo. ago)
N Brander
Great local knowledge and experience - Niki, Levi and Justine helped navigate a changing market during the time my house was for sale – once an offer agreed and accepted, Justine skilfully negotiated between all parties. The Team did a great job - thank you for all your help, and hard work
Seller
20th Aug 2024 (9 mo. ago)
L Guglielmi
The best estate agent in New Malden. Good prices and outstanding service.
31st Jul 2024 (10 mo. ago)
Dominic
We've just bought our first home through Groves and could not recommend them enough.
Levi was fantastic - he was always contactable and kept us completely sighted on progress. We had real problems with our solicitor, but Levi constantly chased them to make sure progress was being made, and he was clear with us on what they should be doing to progress our purchase. When he was out of office, the rest of the team also picked up the work seamlessly so there weren't any delays.
The excellent reviews are not at all suprising - we will definitely be going with Groves when we come to sell.
Buyer
21st Jul 2024 (10 mo. ago)
A Samaka
Justine Elton has been absolutely amazing. I couldn’t have asked for a better estate agent…she has been very professional, helpful and friendly. She goes out of her way to help her clients.
I highly recommend this place. Especially, Justine Elton.
5th Jul 2024 (11 mo. ago)
A KAUL
What an amazing team, with a personal touch, an exceptional attention to detail and a level of service that is unparalleled in the rental industry. Our dealings with Laura and Dusan in particular were exceptional and professional. Considering the difficult times we went through, they held our hands and helped us overcome the challenges and got us over the line. Thank you all at Team Groves.
Tenant
27th Jun 2024 (11 mo. ago)
Glenn
Our experience with Groves was as good as it gets. Levi was absolutely fantastic and couldn't have done more to make our move as smooth as possible. When we first met Levi and Justine we were totally reassured that they were solely intent on looking after us, which is exactly what we needed after a less than perfect experience with our previous estate agent.well done Levi and everyone at Groves - thank you!
21st Jun 2024 (11 mo. ago)
S Mahesh
Ella from Groves was super helpful and responsive to any questions we had ahead of our move. Would recommend Groves and Ella to anyone looking to rent through groves! :)
Tenant
31st May 2024 (1 year ago)
C O'Duffy
Extremely helpful and efficient.
25th May 2024 (1 year ago)
N Ganich
I have purchased a property and also sold via Groves. In fact I nominated them to sell my flat because of good experience at buying from them. In both instances the team were highly professional in their attitude, carried plenty of knowledge about the local market conditions, gave fair evaluation, updated me on progress weekly and helped to move the transactions forward. Thank you for making the process smooth and less stressful than it could have been.
Seller
24th May 2024 (1 year ago)
R Brooks
After a frustrating few months trying to sell my property with another local agent, I switched to Groves Residential on the recommendation of my conveyancer. Within a week they had found me a buyer and we have just completed with no issues whatsoever. Levi, who was handling my sale was brilliant throughout, offering great advice, quick to respond to questions and seamlessly efficient when it came to that crucial communication with the buyers and their solicitor. I realise that every sale is different but I can only report that my personal experience with Groves Residential and their team was been 100% positive and based upon that I would not hesitate to encourage any New Malden residents who are considering selling their property to give them a call.
Seller
28th Apr 2024 (1 year ago)
J Morris
Great service from an extremely helpful and knowledgeable team. I have used Groves for years and always had an amazing service! Thank you!
26th Apr 2024 (1 year ago)
S Qureshi
I have been a happy landlord with Groves for over 7 years, the fast turn around of sustainable tenancy through their tenant finder service has been superb. I recommend their professional personalised service to any future landlords.
Landlord
18th Apr 2024 (1 year ago)
F Carey
Laura and Ella were really efficient- a lovely company to deal with
15th Apr 2024 (1 year ago)
S Lund
I have recently chosen Groves Residential to manage a property in New Malden. I have been impressed with the service I have received- tomorrow is the day that the tenant is moving in - Groves have been professional throughout, answering all my questions, and helping with finding a suitable tenant, exceptionally quickly and beyond any possible expectations.
Laura Ogilvie, who I was in initial discussions with, was very pleasant, helpful and professional.
And Ella Kurn, who is now managing my portfolio, has been exceptionally supportive and proactive in helping me every step of the way.
I would whole-heartedly recommend Groves to all landlords looking for a property management company in New Malden.
Landlord
27th Mar 2024 (1 year ago)
B Hines
I have benefited from Groves Residential’s services for many years on both the lettings and sales sides. Their lettings service is superb; David is a fabulous communicator, manages expectations and goes out of his way to help whenever it is needed. And similarly on the buyer/seller relationship, Nicki and her team are clear talking, no-nonsense and deliver. They are honest and realistic about the market conditions. Bottom line, they are trustworthy. As an independent estate agent in a town with some bigger names, I wholeheartedly recommend them.
13th Mar 2024 (1 year ago)
E Oh
I have had a please of working with Ross from Lettings at Groves. He has been very helpful each step of the way and patiently showing all the properties for viewing. Would recommend working with Ross 200%
21st Feb 2024 (1 year ago)
J Zhang
Very impressive service! Thank you so much. Grove Residential has recently let out my flat. I'd like to extend my gratitude to Ella, Laura, and the rest of the team for their diligent efforts. They meticulously checked every detail, sparing me from potential troubles. Their professionalism saved me lots of time and cost. They truly demonstrated a great work. I wholeheartedly recommend them and will certainly go with their services again in the future.
Landlord
12th Feb 2024 (1 year ago)
M Heron
I found the Lettings team to be extremely helpful and professional at all times. In particular Ella Kurn answered all my queries efficiently and quickly. I felt supported through the whole process of letting my flat.
Landlord
2nd Feb 2024 (1 year ago)
M Troanska
We received great help for the new property. We highly recommend this agency.
9th Jan 2024 (1 year ago)
S Giddings
Groves Residential are without doubt the best letting agency I have ever dealt with.
Efficient
Professional
Friendly
Always a pleasure to deal with
Thank you Ella Kurn for your continued help and support with my property.
All the team are a credit to this company.
Highly recommend
Thanks again
Stephen
Landlord
21st Dec 2023 (1 year ago)
A Harding
Amazing service from start to finish. Every team member is very friendly and on the ball. A special thanks to Niki for her support and expertise over the process. The best agent in New Malden hands down.
30th Nov 2023 (1 year ago)
B Pipiskova
I am in process of buying a property in New Malden and would like to thank Groves and In particular Justine Elton, for all her help and assistance so far. She is a very nice and friendly person who is always happy to talk, discuss any issue and advise on the whole process. Justine is a pleasure to work with and always professional, she keeps me updated and goes above and beyond trying to chase all involved parties in order to finalise the sale as soon as possible
I would certainly recommend her and her colleagues, who are always happy to step in in her absence, in you need to buy/sell in New Malden.
Buyer
28th Nov 2023 (1 year ago)
V Alberto
Very friendly people. They really helped me setting the contract, always available answering doubts, queries, etc…I would highly recommend this agency for Lettings. Thank you Laura en Ella for your help and your kind assistance.
Landlord
27th Nov 2023 (1 year ago)
J Opperman
Excellent local independent estate agency. Great support and advice from Levi who helped us through our house sale in New Malden. A very safe pair of hands!
Seller
26th Nov 2023 (1 year ago)
R gremo
I've been working with Groves for years now as a landlord and they're always a huge help, making the process as easy as possible. Big thank you to Laura for all of your excellent advice and Ella for renewing my tenancies with ease. Can't recommend Groves enough.
Landlord
24th Nov 2023 (1 year ago)
S Nicholls
I cannot speak highly enough of the Lettings Team at Groves Residential, a journey that began for me in July 2021.
Since then, I’ve been afforded the support of a professional, knowledgeable and courteous team, where my thoughts and queries have been listened to within an atmosphere of collaboration, rather than on a strict client/service provider basis and, where team members are ‘hands on’, without being pushy.
At my tenant’s recent renewal and, amid a landscape of economic uncertainty and massive mortgage hikes, I can only applaud Ella in securing the most equitable arrangement for both my tenant and myself, alike.
I have been letting my property for approaching thirty years and can honestly say, hand on heart, that Groves is the best agent I have worked with … by far! Thank you, Groves, for restoring my faith in letting agents!
Landlord
19th Nov 2023 (1 year ago)
C haigh
Thanks to the team for guiding a novice landlord through the lettings process!
Landlord
15th Nov 2023 (1 year ago)
C Couling
Successfully sold our home
Seller
14th Nov 2023 (1 year ago)
N S
We recently purchased a property in Blakes Avenue and we had a really good experience. I have to especially thank Levi who is wonderful. At one point, we had moved on to see other properties but Levi contacted us and did his best to make this deal complete. He was always available whenever needed. I would definitely recommend Groves and especially Levi.
Buyer
14th Nov 2023 (1 year ago)
J Owen
It'ss not the usual way of things, I suppose, that the buyer of a property is gushing with praise for the seller’s estate agent. After all, they’re on opposite sides of the deal, sort of.
However, I’m about to break this custom.
I’ve just bought a flat in New Malden and the most helpful provider of information throughout the process was, indeed, the seller’s estate agent. Take a bow, Justine Elton, of Groves Residential.
Of course, Justine had to be up to speed mainly for the benefit of the seller, i.e. her client, but supplying me, the buyer, with timely and well-informed updates was a help to everyone involved.
Every query I raised was answered promptly and constructively, allowing the process to tick along merrily.
So, thanks, Justine. You made it much easier than expected.
Warmest regards
James
Buyer
13th Nov 2023 (1 year ago)
C Iris
Big thanks to Justine of Groves Residential, she helped us get our ideal property finally this summer. Not only she is able to understand what you need and notice you the property option that herself also think good; she also spend time patiently walk along with us for the exceptional long journey. I can say property purchase in U.K. is totally new to us, we always have tone of questions, with the understandable agent like Groves as well as team of Justine is so much help and reduce our anxiety.
Buyer
13th Nov 2023 (1 year ago)
F Tamagno
Managed my house-buy really well and took care of many of the more complicated bits for me. Had an easy time with multiple viewings arranged when most convenient for me and always had really clear communication.
Buyer
11th Nov 2023 (1 year ago)
B Langston
I purchased my property 2 months ago, Levi and his team were great. They answered my emails efficiently and were always happy to help with anything, even after the sale complete. Highly recommend this local estate agency!
Buyer
10th Nov 2023 (1 year ago)
A Jentsch
My partner and I were trying to move out of a toxic living situation, and Groves Residential have been super responsive and helpful in the process of finding a new place. We particularly appreciate taking the time to explain everything to us (we’re new to renting), and being so understanding of our situation ( international with no guarantor). Big thank you to Ross and Ella for helping us secure the place so fast and being kind and understanding!
Tenant
9th Nov 2023 (1 year ago)
J Dorrell
Groves Residential recently sold my fathers house and found the perfect buyer for his situation, particularly impressive given the current uncertain sales climate .
The Team provided an excellent supportive and professional service in the follow up weeks to completion. Niki was especially amazing, communicating with all parties at each stage and taking a pro -active approach to help sort any glitches along the way.
We couldn’t have asked for a better agent and both my father and myself would very highly recommend Groves to anyone buying or selling in the New Malden area. A huge thank you to Niki and her lovely team!
Jo and Horace
Seller
2nd Nov 2023 (1 year ago)
L yeung
I had a deeply unsatisfactory experience with the service provided by the agent at Groves Residential. Anticipating professional and supportive guidance as a buyer, I hoped for assistance in exploring various solutions or, at the very least, a fundamental understanding of the challenges we are facing. However, the current issue does not stem from us, the buyers, but rather from the property itself and the seller. Unfortunately, the agent has not offered any constructive solutions or assistance. Instead, the impression conveyed is one of attributing blame to us for the delays in the process despite the issues residing with the seller and the inadequate condition of the property.
1. The house in question is in a deplorable condition, requiring substantial refurbishing and repairs. In order to obtain accurate quotes from builders to gauge the total investment required, I requested multiple visits to the property, as is my right as the prospective buyer. However, the agent appeared unwilling to facilitate these visits, displaying a lack of understanding or cooperation regarding my legitimate need to assess the property thoroughly before making a decision.
2. Furthermore, I have repeatedly encountered a disconcerting pattern of the agent deflecting responsibility by consistently redirecting any queries or concerns to the seller. Despite my offer to purchase the property a year ago, the seller did not display an intent to sell until recently, when market conditions had significantly shifted—resulting in increased prices and stricter mortgage regulations. The unprofessional tone and insinuations from the agent regarding my intentions or actions are unwarranted and distressing. The agent tends to insinuate that I am responsible for the delays and, even at present, refuses to answer my calls, opting for email responses only. There is a clear lack of understanding on the part of the agents. It is imperative that they recognise and acknowledge that the source of the issue lies with the seller, not us, and they should refrain from displaying an uncooperative attitude.
The lack of cooperation, the property's condition, and the agent's deflection of responsibility have contributed to an extremely unsatisfactory experience, making me feel dismissed, disrespected and undervalued as a potential buyer. This experience is far from the expected standard of service and professionalism in such a crucial transaction.
As an investor, this has been the most unsatisfactory experience with an estate agent, displaying a lack of expertise and understanding throughout the entire process.
Buyer
30th Oct 2023 (1 year ago)
S Wood
We have just sold our house in New Malden and I would like to say a big thank you to the team at the Groves. They were very professional and helpful during the whole process and have a great knowledge of the local area. The fees were very reasonable for the amount of work they put in.
A special thank you to Justine for always being available to answer our questions and seeing the sale over the line. 10/10
Seller
28th Oct 2023 (1 year ago)
A Henry
I've been letting my property through Groves for nearly a decade now and can honestly say they've been amazing! Extremely good value for money and a really friendly attitude throughout the office. Nothing is ever too much. Ella is an absolute delight to deal with and always goes over and above to help. Without doubt one of the industry's finest! (She even pretends to laugh at my jokes... bless her.)
Landlord
29th Sep 2023 (1 year ago)
M P
Ella is fantastic! She is really efficient, great communication and so friendly. Highly recommend Groves!
1st Sep 2023 (1 year ago)
M Denning
Went we bought our house 10 years ago we were assisted by Groves Residential. As the buyer we were not formally a client of theirs but they could not have been more helpful. As a result when we had bought the property we knew we were going to use them when we came to sell. So this year we approached Dusan and Niki and we asked them to sell our property. The main agent we worked with was Levi Mbiya. He was very nice and really helpful. He produced a video of the property for social media and assisted in keeping all the parties calm when things got stressful!! The sale went through and I can highly recommend this company as they are great people and they run a great business!! Thanks Groves!
Seller
17th Aug 2023 (1 year ago)
E barron
What a great team of people!Justine has been amazing from the start to the end,thank you for all your hard work to complete our purchase.We had very stressful last few months but finally,we have moved to our house.Totally recommend Groves services.
Buyer
16th Aug 2023 (1 year ago)
? ???????
We would like to say a very big thank you to Ross, Laura, Ella and the whole team at Groves Residential for helping us rent a house. ????????????
Ross did a great job of finding a house that suited our needs and Laura and Ellie helped us with the bureaucratic aspects every day. You are the real stars. ?????? We really appreciate your work and will recommend you to friends and family.??????
Fast, efficient, reliable! ???
Top notch! ????
Thank you! ????
Tenant
11th Aug 2023 (1 year ago)
zoff
We finally managed to sell our house and moved the property which ticked all the boxes for us in the local area thanks to fantastic Groves team . After a couple of unsuccessful attempts in last 3 years we put our house to the market again with Groves, despite numerous market challenges in the past year they have been extremely helpful and supportive. Special thanks to Levi who really stood by us despite many challenges. Followed the whole process incredibly professionally. He and the team, Niki, Justine and others, have really good knowledge of the local area and strong network. We strongly recommend them anyone to move in or sell in New Malden area.
Jane/Zaf
Seller
10th Aug 2023 (1 year ago)
R Ahmad
Excellent service from rental team yet again. Professional, friendly, timely and highly trusted. Thank you.
Landlord
7th Aug 2023 (1 year ago)
J Smith
Great views..
26th Jul 2023 (1 year ago)
C Richards
Ella has been and continues to be extremely friendly and helpful. We have been asking her so many questions and she's been great at getting back to us really quickly. She has helped make the whole moving process smoother and organised.
21st Jul 2023 (1 year ago)
S Upton
Justine made sure everything with our purchase ran smoothly.
Buyer
17th Jul 2023 (1 year ago)
A Music
Niki, Justine, Levi and the team at Groves have been fantastic. They really know the local area well and genuinely want to offer the very best service for both vendor and buyer alike. They were meticulous in terms of following up after every viewing, gathering feedback and then communicating this to us. This ultimately helped get us the all-important sale we so badly needed, despite the market being tricky. If you're looking to sell property in the New Malden / Kingston area, 100% recommended!
Seller
4th Jul 2023 (1 year ago)
N Patteson
We had the pleasure of working with Ella at Groves residential for a rental. Ella was great at answering all of our questions and guiding us through the process and always responded to our emails quickly. Thank you for a great service!
Tenant
30th Jun 2023 (1 year ago)
T (Ramon)
Ella has been super helpful with sorting out our tenancy agreement. Laura and Ross were very helpful too. Smooth process from start to finish.
Tenant
29th Jun 2023 (1 year ago)
U Sathiamoorthy
Friendly and helpful agents. Throughout the whole sales process which took much longer than expected (not due to Groves) we were kept updated and communication was easy and efficient.
Seller
22nd Jun 2023 (1 year ago)
J Wood
I have recently sold my property through Groves & I cannot recommend them enough, Nicki is extremely knowledgeable about the local market and genuinely wants the best for her clients, Levi was a absolute pleasure to work with and always professional but I have to say a massive thank you to Justine Elton who went above and beyond keeping the sale together, she kept me informed every step of the way, I believe without her I would of thrown in the towel.
She is a true asset to Groves and I hope they recognise her for this. Thank you Justine for making what could of been a an even more stressful time almost stress free by dealing with every little detail, chasing people up and being a pleasure to talk to, if their is an award for best estate agent it needs to go to you.
When the sale went through I could hear how genuinely excited for me they were.
Do not hesitate to use Groves to buy or sell in New Malden.
Seller
20th Jun 2023 (1 year ago)
M Halliday
We have just bought our first home, a flat in New Malden and could not have been more impressed with the help we received from Groves Residential. Levi was very attentive going above and beyond on multiple occasions to answer any queries we had and chasing the vendor (who lived in Australia) and their solicitors. He also helped us navigate the complicated buying process keeping us informed every step of the way. We will definitely be using Groves Residential for any future buying/selling we do!
Buyer
19th Jun 2023 (1 year ago)
K Rix
I had a rather choppy ride selling a property in New Malden in an uncertain market. Since I live abroad, Levi and Justin were on top of the process throughout and an invaluable pair of eyes and legs. Their advice and help gave me confidence during a stressful time, which is priceless. Thank you all at Groves!
Seller
12th Jun 2023 (2 years ago)
E Ghattas
I just had my property rented out by Groves Residentials in new Malden and all I can say is that what an amazing flawless process that has been carried out by Laura and Ella! I cannot ask for any better as it was just a very pleasant and friendly service, also the whole process by Laura and Ella was done very professionally and within one week an offer was secured.
I strongly recommend groves Residentials in new Malden.
Landlord
12th Jun 2023 (2 years ago)
B Sharif
I have been a landlord for 30 years. I have let one of my properties through Groves recently. This was one of the most difficult rentals for me over the past 30 years. It had so many ups, downs, and difficulties. Laura dealt with it. She has spent so much time smoothing out this tenancy. I guess she put in something like four times normal tenancy time and effort to get this one done. She is so patient, understanding, and willing to help. I think Groves should be proud to have an agent like her, and they should know her value. I would recommend this agency to anyone because of Laura. Behzad Sharif
Landlord
9th Jun 2023 (2 years ago)
J Park
Very much satisfied with the team especially Justine so greatful for the responsibility she performed.
7th Jun 2023 (2 years ago)
S finn
Ella is top class she helped us out every step of the way ????????
30th May 2023 (2 years ago)
R Hughes
Groves has been a wonderful agency to arrange a new tenancy with! Ella has been great - very professional, helpful and quick to respond. Thanks!
Tenant
30th May 2023 (2 years ago)
M Orlowska
Extremely professional and efficient agency. Ella is a dream to deal/work with, super fast to reply to all queries and ever so helpful. I highly recommend Groves Residential. Thank you, Groves Team! x
29th May 2023 (2 years ago)
M Soole
Top team. Special shout out to Ella! Thanks guys.
26th May 2023 (2 years ago)
T Warner
Easily the best Estate Agents on the planet. I have bought and sold through Groves but it’s their lettings and property management team that I can particularly recommend. Headed by the outstanding David, Ella more recently has impressed.
Ella has given me some excellent advice regarding issues just as appropriate rent increases, has problem solved, and when needed has moved quickly and efficiently finding me the best tenants. Highly recommended.
Landlord
25th May 2023 (2 years ago)
J Boagey
The team at Groves, particularly Niki and Justine, were really really helpful in our sale. Their communication and advice was excellent. Many thanks!!
Seller
21st May 2023 (2 years ago)
T Clinic
Fabulous estate agency, can't fault them at all. Professional, friendly and most importantly delivered as promised. 10/10.
As we were selling a property in New Malden, we arranged meetings with four agencies. Levi met us and we knew he was the man to help us. The apartment was renovated and within 2 weeks of it being marketed, we had an offer and the sales process was handled efficiently. We were updated regularly by Levi and the sale was completed recently. I wouldn't hesitate to use Groves again, thanks guys and I'll be popping in with the donuts at some point soon!
Seller
19th May 2023 (2 years ago)
L Godden
I’d like to thank Theo Especially for finding me a home for my family to rent at very short notice due to a letdown of another private rental that pulled out at the last moment . Every problem I came to Theo with,he resolved.And we all moved in within a week which is just unheard of.
Not to mention he’s always very quick to respond to any help, I need with the intricacies of moving to a new area.
Thank you Theo.
Tenant
18th May 2023 (2 years ago)
A piekarska
I highly recommend the services of this agency, Ella is a very nice, helpful person. Everything handled efficiently and quickly. Very good telephone and e-mail contact.????
15th May 2023 (2 years ago)
S Samuel
I've hand a great experience with Groves, especially with Ella. She's been nothing but fantastic and helpful.. Whenever I've had a query, she'd always be available to assist. Such a gouda lady- I highly recommend her and the company.
3rd May 2023 (2 years ago)
K Sarafian
Grooves have been our agent for the renting of our small portfolio for over 6 years and sold one premise last year. Both the sale and letting teams are most helpful and supportive.
Communication throughout the sale process was excellent and updated every step of the way.
The rents are collected and deposited in our account like clockwork, no ifs and no buts. Rent statements are issued on the due each month, and yearly statement each year.
It is a rare commodity these days to find such a dynamic and professional team.
They have a pragmatic approach to resolving problems.
It is a pleasure to work with Grooves and will not hesitate to recommend Grooves to landlords, buyers, and sellers.
Landlord
2nd May 2023 (2 years ago)
S Castell
I had a great experience, renting my dream house with Grove Residential.
Ella was extremely helpful and answered all my queries in a very good time.
All a big thank you to Grove’s team.
Tenant
26th Apr 2023 (2 years ago)
P Jensen
The Groves website suggests that since opening, the business has ‘become ‘highly respected and more importantly, highly trusted within New Malden and the surrounding areas.’
Laura Ogilvie, Assistant Lettings Manager, epitomises this assertion impeccably. Whether highly trained or not, I cannot comment. Highly motivated and willing to ‘go that extra mile’ on the other hand I have a plethora of experience to share of Laura’s commitment to this small family business and her clients.
Laura not only held our hand through the process of becoming a landlord, but worked alongside our tenant, explaining every step of the way with clarity and confidence. No question was too silly, and every answer was considered.
Laura took time to establish a relationship with ourselves before reassuring us that she would be able to support the establishment of a tenancy agreement which met all legal requirements. This may seem like a simple task to established and experienced landlords, but to novices, it is daunting. With Laura beside you, there is no need to worry. Following an exchange of emails and phone calls, in a short period Laura had extracted all necessary information from ourselves, and received signed documents from tenants with such efficiency, we were convinced something was amiss.
Now several months into our tenancy agreement, we are certain that should Groves be able to retain the talents of Laura, we will seek her support directly for all related requests. Nothing short of an exceptionally dedicated team member and employee, but moreover, just a nice person to deal with. Thank you Laura.
Landlord
23rd Apr 2023 (2 years ago)
T Judy
They are really helpful and willing to look into the matters, but I would have to say I am disappointed somehow.
I rent a house which is totally refurbished, but there were a lot of problems found after I moved in. Starting with the leaking of washing machine, radiators and then discovered a serious drainage cycle problem causing the whole floor damped. It took me more than a month to get things proceeded and fixed. The communication is dreadful between the management team, but while efficient with others. Lot of slugs coming out and moving around. I asked to seal the holes and the gaps, but they only did that for the kitchen but not the living room. They said I have to wait for extra 10days or do it by myself. That is not the tenant’s responsibility at all. I feel ridiculous. Besides, there was some water leaking out from the gap of the shower unit door. They fixed for me but it is even worser than before, the gap totally is exposed now and now all the water is coming out when I bath. I am really speechless and I am so tired to talk to them again. It made me feel like I am problematic person because the management team is getting impatient with me.TBH, I think this is more the matter with the contractors. If the assigned contractors did the right job, found out the real water leakage problem, did better work on the woodwork corners and floor, used proper ways to repair, there won’t be so many issues happening.
Tenant
17th Apr 2023 (2 years ago)
H Ibrahim
Friendly helpful professional staffs.Excellent service.
6th Mar 2023 (2 years ago)
R Martin
We cannot rate Groves highly enough from start to finish whilst selling our property they were totally professional in every way all staff were so helpful and friendly in all matters we have no hesitation in giving them a five star rating. Kathy and Roy Martin.
Seller
15th Nov 2022 (2 years ago)
A Ash
Justine was extremely helpful with the purchase of our first home and really helped a lot with our solicitors (our solicitors weren't the best!) I don't think our purchase would have gone through without the hard work of the team at Groves. Would highly recommend.
Buyer
2nd Nov 2022 (2 years ago)
C Myrie-smith
Service was amazing in our time of need. Thanks to Ella got a house perfect for me ????????
Tenant
26th Oct 2022 (2 years ago)
S 08
Such a great estate agency, wouldn’t hesitate to recommend them to others. Big thank you to Ella who helped us with everything made the process a lot easier.
26th Oct 2022 (2 years ago)
N Kirpy
Thank you Ella for your efficient and speedy services! Also Thank you Laura for helping us find our new property.
15th Sep 2022 (2 years ago)
R P
We have just moved into a rented apartment in a great location with the help of Groves and they are amazing! They have been a huge help as I did not really know what to do at first. They have a friendly atmosphere in the office, they helped us like we were actual people and advised us on the small details too. I really love that they gave us a free use of JustMoveIn which was a huge time saver. A big shout out to Laura, Ella and Harry for helping us through it all! :)
Tenant
19th Aug 2022 (2 years ago)
C Sonnemann
We had listed our house previously with another estate agent and were unsuccessful in selling our house. We tried again with Groves and they were fantastic. They offer a really personal and professional service and kept us updated at all times. With no serious offers from our first listing with the other estate agent, Groves managed to sell our house for above asking price. They also helped us navigate a very long and complicated chain in the sale process. I would highly recommend them.
Seller
12th Aug 2022 (2 years ago)
S Sachdev
Very helpful and supportive.
27th Jun 2022 (2 years ago)
C Watson
I would highly recommend Groves Residential, having just sold my property. Justine and Levi handled my sale very professionally, despite a 'glitch' midway through which was dealt with and resolved extremely quickly and very satisfactory.
26th Jun 2022 (2 years ago)
A Barrett
Great company. I had a good experience buying my flat from them seven years ago, so when it came time for me to move on I decided to sell the flat through them too. On both occasions they were a pleasure to deal with, and helped keep me sane when things began to go wrong elsewhere in the chain. They were professional, dedicated, extremely organised and always on hand to answer questions and offer advice. Highly recommended.
24th Jun 2022 (2 years ago)
K Hazime
As I'm moving to London this week with my family, I was able to find a nice place to live with the help of Groves Residentials in New Malden. Although we're yet to move into the place, I have to say I've been impressed with their service thus far. In summary, Ross was very helpful and cooperative, showing us the property via video call and being very friendly throughout. Laura took care of the holding fee and sent the referencing forms, and Ella handled the contract and promptly answered any questions we had. The nice thing about Groves Residentials is that everyone knows their job and they are very cooperative. Despite not moving into the property physically, I highly recommend renting a place from them as they were very friendly and the entire process was very straightforward.
21st Jun 2022 (2 years ago)
H Kim
I would high recommend Grove residental. We have completed on our sales last week and dealt with lovely Justine and Levi who responded well to this sale and didn't forget to update it. Compared to my experience of trying to sell a house through another big agent a few years ago, I would strongly recommend this agent.
Seller
13th Jun 2022 (3 years ago)
Y Malik
Great service, extremely friendly and helpful. I would highly recommend Justine as she is professional and always on hand to help. Would recommend their services.
7th Jun 2022 (3 years ago)
D Carver
Patience, good communication and the ability to foresee and solve problems throughout the process, many thanks to Niki and Justine on a job well done! Highly recommended!
6th Jun 2022 (3 years ago)
H Al-Saudi
A great place to deal business with.
Lovely and honest people who genuinely care about providing what's best for you.
Would recommend to anyone looking to rent or buy properties.
A special shout-out to Laura, the senior lettings negotiator, it was a pleasure dealing with her.
6th Jun 2022 (3 years ago)
C Baptista
From my first contact with this agency, they have been really helpful and going above and beyond to ensure they would find me a new home, within my budget. Since signing the contract with Groves for my new tenancy, they have been there through every step, providing advice and support with the process. Friendly team, that really makes you feel that you and your requests are valued.
Tenant
26th May 2022 (3 years ago)
C McCarthy
Would really recommend groves residential, especially Ella and Laura. I will be moving into my new flat tomorrow and it was such a seamless transition from start to finish. The team all worked so well together to keep me up to date at all times on the whole process. Very happy!
Tenant
25th May 2022 (3 years ago)
L Wu
David and the team have been managing our property in the past 2 years, they are absolutely fantastic in all the service provided, I completely recommend Groves Residential without any reservation.
Landlord
24th May 2022 (3 years ago)
L Nevzorova
I had a bumpy road with selling my house but eventually Groves Residential found a buyer for me. They were supportive and kept me updated during the whole process. Will recommend them to anyone. Thank you!
Seller
23rd May 2022 (3 years ago)
M Baslen
The best service, went above and beyond for my needs. Very impressed, well spoken and a mature young man.
21st May 2022 (3 years ago)
P Beard
I would highly recommend Groves residential, we have just completed on our sale and purchase and dealt with the lovely Justine who always kept us updated. If we had any queries and needed to speak with her and she was unavailable she always returned our call on the same day. Excellent service from Groves Residential and the wonderful Justine ????
Seller
29th Jan 2022 (3 years ago)
S Alkhatib
I had a great service from Grove residential. All the staff are lovely helpful and professional especially Marta . Thank you so much . I strongly recommend Grove residential
27th Jan 2022 (3 years ago)
S peters
Excellent service with a smile, and highly recommend
16th Dec 2021 (3 years ago)
Anonymous Homeseller
Niki, Justine and team at The Groves were so helpful, friendly and very customer focused.
I would definitely recommend The Groves Residential to anyone thinking of buying/selling in New Malden.
Seller
18th Oct 2021 (3 years ago)
Anonymous Homeseller
Niki, Justine and all the team were so helpful and friendly. They communicated with us throughout the selling process. They were such lovely people to deal with and will definitely be recommending them to people thinking of selling their property in New Malden.
Seller
14th Oct 2021 (3 years ago)
M Foreman-Purves
Groves have provided us with professional and helpful guidance on both the sales and lettings side and found us excellent tenants quickly at the asking price. We would highly recommend.
Landlord
14th Oct 2021 (3 years ago)
N Ramage
A massive 'thank you' to Levi who guided us along our first flat purchase. We managed to complete in 7 weeks and he helped ensure the process was as efficient as possible by communicating with the right people in a timely manner. After two failed purchases the whole experience was refreshing and stress-free. Thank you!
Buyer
29th Aug 2021 (3 years ago)
C Day
Professional and polite! Many thanks to Marta and Ross :)
27th Jul 2021 (3 years ago)
T sega
Amazing food and hospitality
16th Jul 2021 (3 years ago)
C Dias
We very much appreciate for their valuable support and guidance given to us in purchasing our first property. Special thanks to Levi, Justine, Niki and the team for their excellent customer service. We highly recommend Groves Residential and 5 stars aren't enough to rate them. Thank you very much and best wishes from Gihan , Chama & Senali
Buyer
7th Jul 2021 (3 years ago)
Y Kim
Good coordination and clear leading for a first-time buyer.
Grateful for the staff's professional and proactive attitude.
Buyer
29th Jun 2021 (3 years ago)
T Woods
This is one of the best letting agents I have worked with. Any problems or questions and they are there, professional and helpful. Been a great experience to deal with them.
Landlord
1st Jun 2021 (4 years ago)
H D
Thank you to Levi and the Groveland Residential team for helping my secure my new home. I received a great service and would happily use again.
Buyer
19th May 2021 (4 years ago)
H Watts
Groves Residential provide an outstanding service. We cannot recommend them highly enough. They are highly organised, efficient, friendly, trustworthy, communication is excellent and they know the housing market. Our sale was extremely smooth and quick. It took the pressure off. Thank you especially to Niki but also Levi and all the team. I wish there was a Groves Residential in every town!
Seller
4th May 2021 (4 years ago)
S Smith
Great service throughout to get our purchase over the line. Levi listened to everything we said when viewing properties and put forward something that ticked all the boxes that we wouldn't have gone to view without his advice.
Buyer
13th Apr 2021 (4 years ago)
J Lavender
I write as a landlord using Groves Residential as a letting agency. Their highly engaging, personal approach makes any contact with them a pleasure, and speaking to tenants they have approved it's clear this works on both sides of the contract. They are always prepared to go the extra distance to be sure of a result satisfactory to all.
Landlord
13th Apr 2021 (4 years ago)
A Vieru
I started the search to rent a property and Jasper turned out to be very interested and kind. Even if the search lasted a few months I can notice the professionalism and attention he gave us! By far the only real estate agent who did not give up contacting us even if it was not easy to find the desired property! Highly recommend!
16th Mar 2021 (4 years ago)
C Elks
So pleased we chose Grove Residential to sell our property. Such a professional company and a really personal and responsive service. Thanks to Niki, Dusan and all the team.
Seller
6th Mar 2021 (4 years ago)
P Aston
Fantastic service from Groves Residential. Niki and team were brilliant at managing the sale and dealing with the the chain. Would definitely recommend.
Seller
18th Feb 2021 (4 years ago)
M Jagodage
The staff at Grooves Residential were all very helpful, friendly and provided a great deal of assistance in our search. Jasper G in particular went above and beyond to help us throughout. He took the time to answer our queries and kept us well informed of the process. Thanks again for all of your help.
15th Dec 2020 (4 years ago)
L Creigh
I've had such terrible experiences with estate agents over the years, so it was very refreshing to use Groves services. They're knowledgeable, friendly, responsive and fair. Very well run company, much appreciated!
23rd Nov 2020 (4 years ago)
P Tissier
From start to finish of my house sale Groves excelled in every department. Viewings, negotiations, the nitty gritty of paperwork through to final exchange were all handled with aplomb. And throughout, good humour and excellent communication was the hallmark. Thank you all and in particular Niki, Dusan and Justine, for making the process as easy as it could possibly be.
Seller
30th Oct 2020 (4 years ago)
M Powys-Smith
We have now bought and sold a property through Groves and have always been impressed by their highly relational, professional and responsive approach. Whilst our solicitors were often difficult to reach, Groves were available and accessible throughout. They played an invaluable role intermediary role between ourselves and our buyers clearing up any misunderstandings along the way and generally settling our nerves! I recommend them wholeheartedly.
Seller
17th Oct 2020 (4 years ago)
Anonymous Homeseller
Excellent
Seller
2nd Oct 2020 (4 years ago)
R G
Parents have found it a breeze working with groves - utmost professionalism and courtesy and excellent customer service
23rd Sep 2020 (4 years ago)
G Tatham-Losh
Dusan was fantastic from the very outset, nothing was too much and he has gone above and beyond from the start. Selling at distance (relatives family) is always tricky however the service received has been second to none. Not only that, I have been running my own estate agency for 10 years and have very high standards! I would highly recommend this company.
Seller
21st Aug 2020 (4 years ago)
C McLannahan
A great experience with Groves Residential, especially Dovi and Ella. Everything was very swift from arranging the viewing, the follow up and being put in touch with the landlord to ensure an incredibly smooth process. We love our new rental! I will always use Groves Residential in the future.
Tenant
14th Aug 2020 (4 years ago)
W W
The estate agents, especially Marta Lisiecka, are very professional, responsive and polite. I highly recommend their services.
12th Jul 2020 (4 years ago)
S Martinez
Well done to an amazing team. Thank you for all your hard work on the sale of my mums house. Definitely would recommend you and use you again.
Seller
8th Jul 2020 (4 years ago)
M Pietrzak
Jasper is a person to turn to. Very professional and friendly at the same time. I would recommend Groves Residential to everyone.
24th Jun 2020 (4 years ago)
A Low
We are so glad we formed a relationship with your team at the beginning of our search for a new home as it proved invaluable in finding our ideal place.
We look forward to continuing working with you in the future.
Buyer
2nd Jun 2020 (5 years ago)
V Lau
Excellent service by Groves. Dovi and team were extremely helpful along the way despite recent events around the world. Couldn't be more happier with their professionalism. Will be instructing them again in the future. Highly recommended agency
1st Jun 2020 (5 years ago)
J A
Very professional from start to finish. Niki is on the ball and really knows her stuff. Would definitely use again.
11th Dec 2019 (5 years ago)
J Forge
Groves Residential is by far the best estate agent in New Malden Surrey.
Dusan and his team couldn't be more helpful and professional.
6th Dec 2019 (5 years ago)
W Choi
I have just completed my firtst home buying in the UK having lived in the country for about 10 years. Dusan and Niki are fantastic agents to deal with and able to do what middle man was supposed to do in negotiations and timing management. (We all know not everyone is doing what he is supposed to do, in any field.)
Buyer
23rd Nov 2019 (5 years ago)
T Wainwright
The team at Groves are fantastic - such a refreshing experience to deal with genuine professionals! They provided plenty of detailed information on the area and carefully took into account our requirements. Not at all pushy - you feel you are being welcomed into the area, rather than being pressured into purchasing a property. Communication throughout the sale process was excellent and we were always updated. If only all estate agents were this good!
Buyer
27th Sep 2019 (5 years ago)
C Semla
The best Estate Agent in New Malden. Niki was very professional and helpful as all staff in the office. They sold our house quickly and the whole process was safe. We recommend them to all and don't waste your time to the other estate agents!
Seller
25th Sep 2019 (5 years ago)
N Scott
THE estate agent to use in New Malden.
I've just completed on the sale of my property. Dusan, Niki and the team are brilliant agents who really go the extra mile to keep everything on track and you informed on the progress of your sale. Cannot recommend highly enough for a personalised service.
Seller
12th Sep 2019 (5 years ago)
T Bapuji
I've just completed in a house purchase with Groves Residential. They were on the ball throughout keeping in touch with both sets of solicitors and my independent mortgage broker too, to make sure that everything kept going as expected - which it did.
With a friendly, welcoming service they come highly recommended and much appreciated!
Buyer
11th Sep 2019 (5 years ago)
E Dring
Groves are EXCELLENT estate agents. We first came across them nearly 4 years ago when we bought our first house together. We thought they were great and so they were the obvious choice when we came to sell up and move somewhere bigger. It hasn't been the easiest sale process, and they have been truly excellent throughout the ups and downs. They have also been handling the sale of both houses we have been looking to buy (the first fell through) so we have had lots of dealings with them over the last year or so, on both the selling and buying front. I would not hesitate to recommend them. Niki, Dusan and Simeon are all highly professional and good at what they do, I have always felt in safe hands with them and I trust them - not something you can always say about estate agents! They have the personal touch. They even sent us a card when our daughter was born!
Seller
9th Jul 2019 (5 years ago)
Tristan
From our first viewing to collecting our keys, Groves Residential have been fantastic! We dealt with 3-4 members of staff who all delivered quality service, and nothing was too much to ask. Friendly, efficient and helpful! They have taken away a lot of the stress of moving.Thank you, Groves!!
16th May 2019 (6 years ago)
nra00
Having dealt with an array of estate agents, I would confidently say Team Groves are Simply the Best!
11th Mar 2019 (6 years ago)
N Berge
I cannot rate Groves and their team highly enough. As a tenant looking for a new rental they made the process so easy, efficient and were so friendly throughout it all. From the viewings to placing an offer to actually signing a contract, they were supportive every step of the way. Big thank you to Ella and Laura for assisting me in my search and helping me find a new home. Excellent service!
Tenant
11th Mar 2019 (6 years ago)
C Benfield
What a refreshing change to deal with an agent who is open, honest and genuinely communicates with you! As a Landlord and having used other agents before, this experience was just outstanding. A big thank you to Ella and the team who managed the process and were able to get our new tenants moved in very quickly. I would highly recommend Groves Residential to everyone.
Landlord
19th Feb 2019 (6 years ago)
A More
Simeon was truly brilliant and guided us through the process with endless patience and a smile. I would highly recommend them.
13th Dec 2018 (6 years ago)
N Welsh
I have been renting a flat through Groves for the past 3 years. My circumstances changed recently and I needed to remain in the flat with my son but had to make lots of administrative and financial changes. Groves' staff went above and beyond the call of duty for me. They helped me through an incredibly difficult process and treated me as a person instead of a number. I have had a few bad experiences with estate agents in the past but Groves are without a doubt the best company I have dealt with. They are kind and compassionate and so helpful. Would definitely rent through them again!
Natalie
Tenant
20th Nov 2018 (6 years ago)
C More
Would highly recommend. Simeon was excellent in helping us and making sure the house process moved along at a steady rate. Would definitely use them in future
16th Nov 2018 (6 years ago)
L Lombard
Excellent service. Took a chance and used Groves to let my flat in Raynes Park. Excellent feedback, updates, responsiveness and follow up. Dovi and Ella are amazing. Best agency I’ve used.
Landlord
15th Oct 2018 (6 years ago)
S Allison
The best estate agents we've ever dealt with! Groves managed the letting of our house for nearly two years and then its Sale. We have been so impressed by their professionalism throughout. On the property management and letting side, David and the team ensured any property issues were dealt with in a reasonable and caring manner and it gave us complete peace of mind. On the Sale, Simeon, Niki, Dusan and the team guided us through the process, providing advice and responding to queries in a timely and professional manner. We cannot recommend Groves highly enough. We wish there were more estate agents like this!
Seller
2nd Oct 2018 (6 years ago)
H McGroin
I used groves residential for my recent sale and purchase and found them to be helpful, responsive and proactive through the process. In my opinion their commission was reasonable and I am pleased with the job they did.
Seller
3rd Sep 2018 (6 years ago)
????
I had a bad experience with other EA in New Malden. They were not honest about chain issue so eventually we wasted our valuation fee for that property.
Then, I found a house in Groves residential, met people in there. Halina was very kind and helpful when we viewed the house. Simeon was always proactive, tried to get things sorted as quickly as possible. Although he was always on the vendors side, I have noticed that he is a real professional. Dusan, you have a good team. Thank you!
Buyer
14th Aug 2018 (6 years ago)
C Pearse
Having efficiently managed the letting of our large New Malden house for nearly 3 years, Groves has just managed its sale. We have been very happy with all they have done for us. Nothing was too much trouble for Simeon and Dousan, who managed the sale very efficiently.
Seller
6th Jun 2018 (7 years ago)
I Gallery
Very professional and organised Letting agents!!! We already used their services twice! In 2015 we bought our home through Groves Residential! Everything went very smoothly thanks to their hard work and professionalism!
For second time we were looking for a place to rent for my mother in low who just moved to London from abroad to be close to us. We have found a perfect home for them through the agency! Our experience was very good with them again, very understanding and organised people! I highly recommend Groves Residential to anyone who is looking to let/ rent or sell&buy!!! They care about their customers!!!
A big THANK YOU to Tom, Sara & Dusan
8th Mar 2018 (7 years ago)
G Jones
Most helpful and organised Letting agents I have ever dealt with. Honestly couldn't recommend these guys highly enough. There are a lot of estate agents out there who want even take the time to listen to what you are truly looking for and just want to flip places and get there commission. Definitely not the case with Groves Residential. Courteous organised they will definitely be my letting agents again in future.
Landlord
3rd Feb 2018 (7 years ago)
D Real
Absolutely impeccable service! Probably the best Estate Agents I ever dealt with.
I had the pleasure to deal with Dusan and Halina when my girlfriend and I were looking for a place to buy and cannot say anything but good things about both of them.
We spoke to a number of agents in the process and most of them were pushy, uninformed and showed no interest in helping anyone but themselves. I would go as far as saying they did not even know the areas they were selling and they kept sending us properties that did not come even close to our criteria.
Dusan, on the other hand, was very knowledgeable of the New Malden area, was polite and patient, and did not try to sell us stuff that he knew we wouldn't want or could afford.
In the end we didn't move to New Malden due to personal circumstances, but I thought only fair to praise Dusan and hist team for their good work. We would have definitely had him as our agent had we moved to the area.
30th Jan 2018 (7 years ago)
R Marsh
Excellent agents. Have used them for purchase as well as lettings and they have been super throughout. Very professional, friendly and genuine team. Highly recommend.
29th Jan 2018 (7 years ago)
D McMillan
We bought a house in New Malden through Groves Residential in December 2017. The service was fantastic and Niki and Dusan went above and beyond every step of the way. If you're looking to use an estate agent in the New Malden / Kingston area then I would highly recommend Groves Residential.
Buyer
29th Jan 2018 (7 years ago)
N Tabassum
The way Ruth, Sara and Tom have responded to my search for a two bed property has been very professional. Instead of client chasing the customer it has been the other way round. All the properties they have shown me have been of much better standard than shown by other letting agents. I strangely recommend Groves Residential New Malden.
17th Dec 2017 (7 years ago)
R Cornish
Simeon was fantastic. He was super friendly, calm and very prompt. Kept us in the loop at all times, resolved all issues that came about and negotiated on our behalf. We are very grateful for his support and would very much recommend!
5th Oct 2017 (7 years ago)
F heneghan
Best Estate Agent in New Malden, highly experienced professional team, great local knowledge. Highly motivated to sell your property for the best price.
Very warm, friendly team. Excellent Service, honest, reliable, ahead of others on the night street. Give them a call. Highly recommend.
Seller
29th Sep 2017 (7 years ago)
J Hammer
Particular helpful, very organised and always on top of things. I dealt mostly with Ruth who was exceptionally friendly and unlike other estate agents thankfully honest and not too pushy. I love living in my new flat and am very happy that groves residential assisted me in finding it!
Tenant
8th Sep 2017 (7 years ago)
S Jim
Friendly and helpful from start to finish. Very positive experience.
6th Sep 2017 (7 years ago)
T Bullen
The team at Groves Residential worked tirelessly to ensure we could move in by our desired date. We are really happy with the property we have rented and the service we have received. Thank you!
Tenant
17th Aug 2017 (7 years ago)
R Rakosi
Me and my mum were very happy with their services , they were very helpful and friendly ! But also very professional and helped us find a great property in a short time taking our budget into consideration as well. Communication was also very fast which other agencies fail at , they were very fast responding to all of our queries and kept in touch with us during the whole process. We would gladly recommend them because they are a serious and helpful agency !
13th Jul 2017 (7 years ago)
J Grey
We were delighted when the house we wanted to buy came on the market with Groves. They were excellent throughout our property search - well mannered, professional and honest. Faultless communication. Couldn't recommend them enough.
Buyer
30th Jun 2017 (7 years ago)
C Santos
I am really glad that me and my family were assisted by this amazing team to find our new house. Everybody friendly and committed with the customers and with what is better for them. Thank you all at Groves Residential for your help, especially to Tom, who did everything he could to help us.
Buyer
19th May 2017 (8 years ago)
D Chordia
Groves Residential were very friendly and helpful from the start of the process all the way to completion. Wouldn't hesitate to recommend them
25th Apr 2017 (8 years ago)
T Clark
We have had a great experience as both buyers and sellers with Groves. When we bought our house, we appreciated their honest, friendly and attentive approach and so when we came to sell we didn’t hesitate to use them again. As sellers, we were really pleased that we chose Groves. They were straight talking, honest and a pleasure to deal with. They were great at fielding enquiries from buyers and were calm and reassuring at every stage, leading to a quick and pain-free sale. Highly recommended!
Seller
27th Mar 2017 (8 years ago)
D Mills
We were really impressed with the service we received from Groves. Simeon was especially helpful and when he wasn't available, his colleagues were able to step in to assist, answer questions promptly, and allay any concerns.
Where I thought Groves stood out was how proactive they were. In my experience, many estate agents need to be chased.
As someone buying a property through Groves, I would definitely consider using them were I to sell my home. It's the kind of service I would want any prospective buyer to receive.
Buyer
11th Feb 2017 (8 years ago)
M Lee
After countless hard sells by countless estate agents, Dusan from Groves was a God-send, with his professionalism and candour. We are now the proud owners of our first home, and are very thankful to have found our home through Groves. We would definitely recommend their services without hesitation!
Buyer
10th Feb 2017 (8 years ago)
L Ibra
Simeon Emanus at Groves Residential helped my wife and I through the process of buying our first home in the United Kingdom.
I’m a naturally skeptical person, especially about the real estate market and I had very bad experiences in the past with realtors who were “pushing” us very hard to buy.
Simeon and his colleague Niki McGibbon may be the most patient and most helpful realtors I met. We maintained great communication throughout the entire process creating a very good relation.
I couldn’t recommend Simeon and Niki enough for anyone looking for some peace of mind when buying a home!
Buyer
9th Feb 2017 (8 years ago)
B Bryant
As a previous employee of Groves Residential I can say first hand how professional and ethical the team at Groves are. They have their fingers on the pulse of the Surrey property market and work tirelessly to achieve the best deal for their vendors and applicants. I would have no hesitation in recommending their services.
10th Jan 2017 (8 years ago)
J Winter
Groves Residential are fantastic. They came recommended to me and were extremely supportive, professional, friendly and put me at my ease every step of the way. I found a lot of estate agents quite pushy but Groves weren't. They went the extra mile and when I physically couldn't manage it myself, they removed furniture for me when I was selling my parents house to make it easier for me. I thoroughly recommend Groves to others. The best estate agents for miles.
Once again Dusan, Niki and David, thank you for everything. You have been amazing.
Seller
5th Jan 2017 (8 years ago)
K Wiffen
After trying two other local firms to sell our house, we turned to Groves Residential. Their local knowledge and experience were outstanding. We had no time-wasters and every viewer was a potential buyer as opposed to another number through the door. When we sold, Groves Residential were the calm in the often challenging flurry of paperwork and deadlines. Would thoroughly recommend!
Seller
14th Dec 2016 (8 years ago)
K Omandap
Tom has been amazing, he has gone above and beyond! Very happy with the service. Groves have set the mark for all standards!
4th Oct 2016 (8 years ago)
A Paltiguera
Based on my experience, Groves Residential has been the best lettings agency I have known by far. Their team has gone over and beyond in finding us a great rental property we could call our home. They have effective communication within their team so everybody is well aware of any updates in the progress of the tenancy. Special thanks to Ruth, for the hard work and dedication, she has been most professional in every way, efficiently dealing with all our concerns and quickly corresponding to our queries. Their fees are also the most reasonable in the market in comparison to other lettings agency. I can't speak highly enough of how happy we are with their service. I hope Groves Residential all the best and I hope they will continue to thrive for many many years to come for they are such a gem in their industry!
Tenant
14th May 2016 (9 years ago)
D White
Emailed twice and called four times to view a property they were advertising, each time we spoke to someone they said they would call back to confirm a viewing, never heard back. Poor show.
11th May 2016 (9 years ago)
S Wong
As a neighbourhood lettings agency serving the KT3 area, they are very competitively priced, approachable and honest. I trust them with one of my expensive assets and would highly recommend their service offerings to anyone looking to rent, lease, buy or sell their properties in the area.
Landlord
29th Apr 2016 (9 years ago)
R Wilder-Conrad-Banks
Groves Residential are that rare thing, an honest estate agents, providing first rate service to buyers, tenants and landlords alike. Unlike other firms in the area, their administration team are impeccable and are always ready to provide advice and support. The maintenance and after care are second to none and they always keep you informed if there are any unforeseen snags or hitches. I can heartily recommend them and am personally very glad we found a shining star in a minefield of very shady local operators. Quite simply the best around and highly recommended.
28th Apr 2016 (9 years ago)
D Garewal
Incredibly efficient and pleasant, can recommend them highly, nothing too
much trouble for them.
We put in a property for rent through them and it was rented within an hour.
Landlord
25th Apr 2016 (9 years ago)
R Salmon
Excellent customer service and a good understanding of the local market. Many thanks to Dovi and the team for managing the tenancy agreements. I look forward to continuing to work with you in the future.
Landlord
25th Apr 2016 (9 years ago)
A Summersgill
Groves Residential is a highly professional operation that clearly benefits from many years of experience in estate agency. As purchasers we were kept fully informed throughout the sale process and the level of service was second to none. Niki is a pleasure to deal with and worked tirelessly to manage the needs and expectations of both buyer and seller throughout.
Buying a house with a chain is never a particularly enjoyable experience but Niki and the other staff at Groves did a great job of making our transaction as smooth as possible.
Buyer
2nd Mar 2016 (9 years ago)
P Polykarpou
Brilliant service with quick results!
Thank you to the staff at Groves Residential (New Malden) especially Dovi for the excellent service.
This company is brilliant very professional and they always replied to emails and phone calls straight away. They are polite, fast and very efficient. What more could one want?
29th Jan 2016 (9 years ago)
P He
A small family run firm. We just used them to sell our house and had the best estate agent experience ever.
Having been burn on a previous transaction by one of the big name firms on New Malden high street (who turned out to be incompetent dishonest wide boys) Dusan and his team were night and day. From the first valuation visit all the way through we were treated like adults and given a very consistent, professional and responsive service. They always kept to their word and delivered a selling price which exceeded our best hopes.
Good old fashioned manners would sum it up. Highly recommended. More agents like these may just give the industry a better name.
Seller
12th Aug 2014 (10 years ago)
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