Over value and don't check out buyers position. They don't care.... Read more
Seller
14th Mar 2024 (11 mo. ago)
P Medina
My mortgage process was led by a competent advisor Desmond and he made things easy to understand. Being a first time buyer, he explained to me in details the choices, expectations, and the system itself. He assisted me throughout the journey and communicated professionally to the lender, solicitor and seller’s agent. He guided me throughout the process so lender will give me the amount I needed and always informed me what’s happening until the end. If you want your mortgage to be successful, I highly recommend this agent and Desmond for their exceptional service. ?? ?? ?? ?? ??... Read more
Buyer
11th Dec 2021 (3 years ago)
S G
A big shout to Desmond Fernando who I've been working with for the last six months in a number of transactions and it has been great. He has given me advice on various products, provided clear and precise information.. he has answered all my questions and has been very efficient and responsive throughout the process. Highly recommended.... Read more
9th Dec 2021 (3 years ago)
R Rajkumar
Desmond has been very professional and efficient throughout the whole process. Initially we had to sell the house to buy a bigger property half through in the process we lost the new property. But Desmond gave us fantastic alternative option to let out our existing property to buy a bigger property. Very happy with their service I have received so far and will certainly use his service going forward. Thank you Desmond for all your hard work to secure both mortgage offer and you made us updated and followed throughout journey . Great service and I will recommend him any day.... Read more
Seller
2nd Dec 2021 (3 years ago)
K Tsang
The New Malden branch's staffs are nice and helpful, the purchasing process was smooth.... Read more
Buyer
5th Nov 2021 (3 years ago)
Very poor communication throughout the whole process.
I would definitely not recommend Barnard Marcus. ... Read more
Seller
20th Oct 2021 (3 years ago)
T Eastwood
Barnard Marcus, New Malden were great, they worked hard to sell my mother's flat, kept me updated and staff were very pleasant. I don't generally have a very high opinion of estate agents I'm afraid but I would definitely recommend them.... Read more
Seller
27th Jul 2021 (3 years ago)
L Gator
My house was sold by the Epsom branch and I was then handed over to the sales progression team. James at Epsom was great in helping us find our buyer. Katie our sales progressor was amazing also. She helped us through all the final hurdles, and the was a fair few. She keeps us updated and did all she could her end to get us completed and for that we are very grateful. She is a great asset to her team. Thanks again Barnard Marcus for selling our home.
Many thanks... Read more
Seller
26th May 2021 (3 years ago)
N Neasom
Excellent, professional service. Suzanne from this branch was incredibly helpful in my house search, answering all of my many questions and giving lots of helpful advice. Would recommend without hesitation.... Read more
23rd Apr 2021 (3 years ago)
The experience with this agent was very mixed. They were perfectly nice and well intentioned. But we had very little communication, compared to other agencies and had to chase at every stage. I think the team just had more properties than they could feasibly handle and that reflected in the level of service. We did eventually sell, despite one falling through on the way.... Read more
Seller
25th Mar 2021 (3 years ago)
F Bejko
Fantastic services from this branch of Barnard Marcus. Jake Harvey, Michael Lyons and their team supported me with the sale of three flats at Sycamore Grove. From the start, they were a pleasure to work with; friendly, responsive and a team that truly went beyond and above expectations. Thank you for all your hard work and making this whole process exciting.... Read more
Seller
21st Feb 2021 (3 years ago)
K C
I rented my flat through Barnard Marcus. Suzanne was my contact and I can’t speak highly enough of her. I had a bad experience renting privately and this was my first time using an agent. Suzanne listened to my requirements and matched them perfectly to my new tenants. She was very thorough and professional throughout.... Read more
Landlord
16th Feb 2021 (4 years ago)
P Jones
By far the worst agency in New Malden and surrounding areas. As a buyer it is incredibly frustrating to waste time calling the office to find out the property was under offer or sold months ago! Just a few examples include 3 bed on Myrtle Grove, 3 bed semi on Glebe Gardens - both of these were being marketed online well after they sold - note that the listings did not even state under offer or sold STC like a honest agency would. Instead I would be told the property was sold and put onto multiple mailing lists despite my clear instructions to exclude new builds and flats.
I am gathering evidence to submit a complaint, terrible online behavior from such a large chain of estate agents. If anyone has further evidence please do contact me.... Read more
Buyer
11th Feb 2021 (4 years ago)
tubax61
We initially thought about using an online company to sell our house but very glad we opted to use Barnard Marcus instead. Excellent advice and great marketing meant we had offers straight away, one of which resulted in a sale. All the team at New Malden were friendly and helpful right the way through the process.... Read more
Seller
18th Dec 2020 (4 years ago)
A Ghanbarian
As a first buyer we had a great experience with Barnard Marcus in New Malden. Their team particularly Aaron Ferdinando helped us navigate the tough challenge of buying the house during the pandemic. Aaron is responsive, supportive and courteous throughout. He was always happy to answer any questions we had and able to follow up any of our queries with the sellers when we needed.
I highly recommend Barnard Marcus for their professionalism and willingness to support throughout the process of buying.... Read more
Buyer
28th Nov 2020 (4 years ago)
D C
New Malden branch: Experience dealing with a sale from a buyers perspective. Aaron and Serenah are slow to send and follow up with the Credas link, swift to blame the client in their delay to complete the necessary paper work for the seller, unapologetic in their failings, lack customer care and are solely driven to their own agenda. Jake clearly lacks oversight of his own staff.... Read more
Buyer
11th Nov 2020 (4 years ago)
T Thevarajah
Overall very good experience with Barnard Marcus. Suzanne Seeley did a fantastic job and ensured the entire process was seamless whilst remaining helpful and professional throughout. Would recommend!... Read more
31st Oct 2020 (4 years ago)
J Barton
Poorly managed & disjointed in house teams. Sale came within minutes of collapse only held together by our independent solicitor & sales negotiator who stepped up as no management available.... Read more
Seller
25th Oct 2020 (4 years ago)
P Cogoli
The team at Barnard Marcus was very efficient, professional and friendly, making selling our home to move abroad considerably less stressful as a result. I greatly appreciated how prompt they were at getting back to me about any queries I had, and they were proactive at keeping me updated throughout. Their portal was easy to use to upload document etc and the solicitor they recommended was excellent too.... Read more
Seller
12th Oct 2020 (4 years ago)
Y Almosawi
The guys across the New Malden and Surbiton branches, particularly Philip from New Malden who secured me a mortgage when it looked like all options had been exhausted and Kecia from sales progression in Surbiton who has been the most incredible and supportive person during this rocky process have been just amazing.
I honestly couldn't recommend the Mortgage Broker and the Teams there enough! Thank you guys so much!... Read more
18th Sep 2020 (4 years ago)
E Mayor
Barnard Marcus were very efficient at selling my house and negotiating my purchase. The follow up action wasn't always so good - a lack of information at times - but to be fair, this was during lockdown. But I managed to move house at the start of July 2020 (which didn't sound possible at one time) so I have no complaints.... Read more
Seller
7th Aug 2020 (4 years ago)
Z Jawad
It was very difficult to get a mortgage as my husband works abroad. However, due to Mr. Phillip's diligence , the mortgage was done and I would like to thank him for that great job.... Read more
30th Jul 2020 (4 years ago)
6 .
Fantastic Service from the Barnard Marcus team. Tom was great to deal with in showing me the property I went on to purchase and getting the ball rolling and Kecia was a star in keeping that ball rolling through to exchange and completion.... Read more
Buyer
6th Mar 2020 (4 years ago)
M Wells
I have recently dealt with Bernard Marcus on a sale of a property and found them to be very professional and helpful throughout the process. Tom Peare was very approachable and went out of his way to make sure the sale went as smoothly as possible and kept me up to date every step of the way... Read more
Seller
27th Nov 2019 (5 years ago)
V Wilkins
We recommend selling your property with Barnard Marcus in New Malden. Tom and Michael were excellent in getting viewings and keeping us up to date. Despite difficult market conditions and when we felt like giving up Tom managed to go that extra mile and got us a first time buyer!. We have just exchanged and the team have helped us over all the different stages of the sale. They are all professional, friendly and always happy to help. Thank you all.... Read more
Seller
27th Nov 2019 (5 years ago)
C Bevan
I would highly recommend Barnard Marcus in New Malden. Tom Peare has dealt with my sale from start to finish. He was extremely professional, enthusiastic and has kept me informed throughout the process. He was very proactive and followed through to ensure that all parties were on track to exchange on time. Would definitely use them again.... Read more
Seller
27th Nov 2019 (5 years ago)
H M
I had an amazing experience with Barnard Marcus, they were very helpful and always happy to answer any questions. I would definitely recommend them for anyone looking to find a property to rent! I would also recommend Suzanne who is their Senior Lettings Negotiator, she was very helpful, professional and very quick and happy to respond to any questions or concerns. A very big thank you to her and the team at New Malden who made the process easy and so much more stress free. Many thanks!... Read more
Tenant
25th Nov 2019 (5 years ago)
D Wilson
Well the whole team were magnificent, having initially signed up with an independent Agent, having signed up with the team at New Malden the flood gates opened, 13 viewings in the first couple of weeks, which produced our Buyer, the process took a little time but once we accepted the offer it was all systems go.
We are now living our own dream, and looking forward to settling in for Christmas.
Well done to the whole team.... Read more
Buyer
19th Nov 2019 (5 years ago)
K McCabe
Suzanne and Grace were really helpful. They managed to rent out my flat within 8 weeks at the expected rental fee and as a first time land-lord gave me lots of useful advice about what I needed to do. I would highly recommend them.... Read more
Landlord
28th Aug 2019 (5 years ago)
S Developments
Buying and selling with Barnard Marcus New Malden was a smooth and uncomplicated process thanks to Tom Peare. From start to finish Tom was polite and attentive and communicated well, even outside of office hours which we found really helpful. He has an exceptional knowledge of property and gave sound advice when needed. Thanks to Tom’s attentiveness and great communication buying and selling was a quick process which is exactly what all buyers and sellers want! We have bought and sold with Barnard Marcus quite a few times and as a seasoned buyer and seller we can say from experience that good estate agents are a rare breed and Tom without doubt is a first class estate agent and a credit to Barnard Marcus.... Read more
Seller
20th Aug 2019 (5 years ago)
K Field
My experience at the New Malden branch was great from beginning to end. Everybody was really helpful but the customer service I received from my main contact, Tom Peare, was fantastic and nothing was to much trouble..... thanks for all your effort I will be recommending you to anybody I know selling their property. K.Field... Read more
19th Aug 2019 (5 years ago)
S Langford
It was great having Tom Peare help us with our sale. He really put in a lot of extra effort working with the entire chain to ensure completion. He kept us informed and made sure things moved forward. I would highly recommend him to anyone.... Read more
Seller
19th Aug 2019 (5 years ago)
T Milner
Tom was a great help, responded quickly and helped me carry out my purchase. He was very easy to deal with, and I would recommend him to anyone looking in the area.... Read more
Buyer
18th Aug 2019 (5 years ago)
O Graham
I bought a house recently where Barnard Marcus we're acting for the seller and we dealt with Tom Peare.
Everything was done to a high level and professionally. We arranged a couple of last minute viewings to show our family and they were very accomodating.
We had an unrelated issue following bad advice from a mortgage broker which delayed things our end. Tom was very good in reassuring the sellers during this time.
The whole process from registration to completion went as well as it could have and I valued the honesty of Tom and any contacts with Barnard Marcus in general.... Read more
Buyer
17th Aug 2019 (5 years ago)
S Fjeld
Tom Peare was very helpful throughout the process, working with the entire chain ensuring completion in what is otherwise a difficult market. took self initiative to update us ahead of time and had a clear marketing strategy and people he would want to show the place to reduce family intrusion to a minimum. Very good service.... Read more
Seller
17th Aug 2019 (5 years ago)
C Gretton
We had two estate agents value our home, both gave us the same value. Decided on Barnard Marcus on personality and feeling that they would be working for us. A very justified decision. Kept us informed as to progress and used their connections to keep on top of what was happening down the chain.
As Tom told us “only panic when I panic” and he never did.
Always polite, always professional. Hopefully the staff enjoyed the home baked cheese scones.... Read more
Seller
14th Aug 2019 (5 years ago)
E Antonio
I recently moved to a new accommodation with my family through the assistance of Barnard Marcus. Everything went smoothly and the process was done without complication. Suzanne Seeley was exceptionally a star in facilitating our transactions. She made sure that all certificates necessary for a proper move-in was put in place to ensure a safe and sound transfer to the new home. All correspondences were communicated appropriately an in a timely manner, which made it very comfortable for me despite of my very busy work schedule. Cheers to that! Keep up the good work Barnard Marcus New Malden Team!!!... Read more
Tenant
29th May 2019 (5 years ago)
D Jacobs
Tom was very helpful and kept us up to date on the progress of our sale.... Read more
Seller
4th May 2019 (5 years ago)
C Gardner
For me I felt that I received a really bespoke service. They dealt with the selling of my house and the purchase. All the staff made me feel well looked after. Tom Peare, in particular, looked after me all the way through the process and as it was the first time I had done this on my own that was invaluable and appreciated. The Sales Progression team, in particular, Kecia felt like a friend. Well done Barnard Marcus.... Read more
Seller
24th Apr 2019 (5 years ago)
J Moralee
We have recently bought a property for my mother-in-law through Barnard Marcus, New Malden. From the initial contact through to completion they were professional, understanding and available to answer questions no matter how small. They were also the most proactive estate agent on the high street from the moment we made contact with viewings within our specification.... Read more
Buyer
24th Feb 2019 (5 years ago)
J Tesson
Very professional yet approachable team, not the kind of estate agents to harass you to make an offer and get your money, whilst still being efficient. I dealt with Tom for the viewing(s), very nice and accommodating, knowledgeable as well. Phil, their in branch mortgage adviser, will do his best to find the mortgage best suited to you and his weekly updates were extremely valuable during the stressful process. Last but not but least, Kecia, from the sales progression team, really helped and made a difference for the contracts to be exchanges and sale completed. That was for me the big difference with other estate agents, being in touch with both parties she can chase people and push things through, which made a difference in my case. The only "negative" thing I would say is the collaboration and financial incentive to use their chosen solicitor is not worth it, I wish I'd found and gone somewhere else for that.... Read more
Seller
17th Feb 2019 (5 years ago)
R Cork
We recently sold our house through Barnard Marcus in New Malden, and were extremely satisfied with the quality of service - we mostly dealt with Tom, Kecia and Phil, both of whom were very responsive and helpful throughout the process, and would certainly recommend them to anyone looking to buy or sell a home in the New Malden area.... Read more
Seller
13th Feb 2019 (6 years ago)
J Hamilton
The agency was great, we dealt mostly with Tom and then Kecia. They were both very professional, lovely people, very genuine. They were very prompt in our requests for information, and pulled out all the stops to get the purchased completed. A very professional agency and I would highly recommend.... Read more
Buyer
11th Feb 2019 (6 years ago)
D Brockhouse
All of the team at Barnard Marcus were brilliant at every stage of our sale and ongoing purchase. Easy to deal with but highly professional, efficient but very thorough.
Probably their unique selling point is that they are so proactive in making sure constant progress is made; people get contacted, information exchanged and if necessary they will chase and harass anyone who is slacking, which ultimately ensures that things actually get done, essential when dealing with the legal side of buying and selling property.
I would certainly recommend them to anyone wishing to buy or sell property in future as they have helped massively with one of the most difficult, stressful and expensive experiences you are every likely to go through!... Read more
Seller
17th Jan 2019 (6 years ago)
L Woolf
From my first initial inquiry with Barnard Marcus to finally completing on the sale of the property (a process which literally only took 2 months from start to finish) I absolutely could not fault their service. The house was on the market for approx 10 days when Tom suggested we should maybe lower the price just a bit - superb advice as I then received 2 offers within 24 hours! All the staff were friendly, polite and extremely helpful and I was never once made to feel that I was a nuisance with any of the numerous questions I had for them. In fact, I would happily say that they all went above & beyond what I expected from them & I wouldn't hesitate to use their services again.... Read more
Seller
13th Dec 2018 (6 years ago)
S horn
I purchased a lovely house very quickly, which was all down to Tom negotiating a great deal for me. He and the team are always very helpful with any queries and I would recommend them if you are thinking of selling your property.... Read more
Buyer
26th Oct 2018 (6 years ago)
H Parker
I was a tenant on a flat managed by Barnard Marcus for three years with absolutely no problems at all. My landlord was selling the flat and Barnard Marcus was there to help me during the transition period. I had Michael as my point of contact and he was always helpful, answering any questions I had as well as general advice and searching for properties for me when I told him I was looking to purchase a property. Great communication, very knowledgeable, always on time and extremely polite and personable, I highly recommend Michael and Barnard Marcus New Malden.... Read more
Tenant
2nd Jul 2018 (6 years ago)
V Kingdom
Recently reviewed my mortgage with their in-house expert, Phil. Was extremely helpful and found me an excellent rate with the Nationwide. Thank you Phil.... Read more
27th Jun 2018 (6 years ago)
R stead
We were given great advice about how to price and present the property, which resulted in a successful sale. We appreciated that Jake and the team only sent round a small number of well qualified purchasers. Simultaneously and at no extra expense they also provided sage advice about our purchase. Very happy with the service that we received & would unhesitatingly recommend them to others.... Read more
Seller
22nd Jun 2018 (6 years ago)
A Singh
Barnard Marcus negotiated a purchase for me. I found everyone very helpful , especially Michael who was the main person I was dealing with. Very efficient, I put in an offer and next day I had started process to buy. He kept me updated throughout, I found him to be very professional and very polite from the beginning to ultimately handing over the keys .
Thank you for all your help. Great customer service.... Read more
Buyer
21st Jun 2018 (6 years ago)
Matt
We dealt with Tom Peare on what was a very complicated purchase where the seller was incarcerated midway through the purchase. As experienced buyers that was something very new to us as it was for Tom. Tom was excellent and certainly went the extra mile even meeting with the prison officers out of office hours in order to obtained signed paperwork for the seller solicitors, enabling us to proceed with the sale without too many delays. I cannot commend him enough for his efforts and for keeping us up to date through the transaction which i believe wouldn't have happened without his valuable input. For anyone looking to use Barnard marcus in New Malden I would strongly recommend that you speak to Tom, you won't be disappointed!... Read more
Buyer
19th Apr 2018 (6 years ago)
L lawrence
BArnard Marcus kept me up to date with my purchase and I found all the staff very helpful. Thank you... Read more
Buyer
3rd Mar 2018 (6 years ago)
K Streeton
Bernard Marcus sold our house in 2017 .. I would highly recommend them. The staff are so lovely they made selling the house so much easier than we ever expected it to be.
They kept us up to date with everything and nothing seemed to much for them.... Read more
Seller
20th Feb 2018 (6 years ago)
W B
Barnard Marcus facilitated the purchase of our first home, they were good communicators and finished the process off cleanly and effectively. I'd recommend Michael L and Mark as great representatives of the company.... Read more
Buyer
14th Dec 2017 (7 years ago)
Kathy
I found Natalie to be highly professional and helpful, coordinating the marketing of my property.
She kept me informed every step of the way and in my opinion worked above and beyond.
I would highly recommend her.... Read more
Seller
14th Oct 2017 (7 years ago)
K Bounkalt
My property is currently rented though another agent with whom I'm unhappy with. I called Barnard Marcus to get some advise and to see if I could switch agents, I found Natalie the Lettings manager extremely helpful, and very knowledgeable.
As soon as my current tenancy is over I will be going to her with my property.
Thank you again.... Read more
Landlord
30th Aug 2017 (7 years ago)
M Taha
I made an offer via email of a property in New Malden with this branch with agent Jake Harvey . He called me after my first offer rejected by vendor, he was so rude and aggressive and was telling me i had redicoules offer and wasting his time , I was in shock , so rude and unprofessional and impolite agent I have ever seen .... Read more
Buyer
4th Jul 2017 (7 years ago)
L L
Recently purchased my first property through these guys and the service was great. They made the process easy and straightforward and the mortgage advisor found me an exclusive rate that my own bank wasn’t even able to offer me. Would highly recommend and use again!... Read more