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- Keys Residential - New Malden Sales
Keys Residential - New Malden Sales
Closes at 6:00pm
30 Coombe Road,New Malden, KT3 4QF
Keys Residential New Malden Sales are an estate agent in Raynes Park. They mainly list properties in KT3 and KT4. Over the last 6 months, they've listed 2 properties, with 4 currently on the market. Most of the properties listed are 1 bed/studios. They list properties for sale on Zoopla.
Opening hours
- Monday 9:00am - 6:00pm
- Tuesday 9:00am - 6:00pm
- Wednesday 9:00am - 6:00pm
- Thursday 9:00am - 6:00pm
- Friday 9:00am - 6:00pm
- Saturday 9:00am - 2:00pm
- Sunday Closed
View all details
Keys Residential - New Malden Sales Reviews (75)
Have you used this agent?
80%
4%
0%
0%
16%
All (75)
Seller (1)
Buyer (0)
Landlord (13)
Tenant (39)
General (22)
G d
Keys Residential have managed our property in New Malden for the past 10 years and recently successfully managed the sale. From start to finish of this relationship Keys have always been professional, honest, highly competent and always there with practical advice for any issues that we encountered. Natalie, Jake and Megan have a huge amount of experience and knowledge and really know their stuff always going the extra mile for us. Keys Residential are an expert team with an excellent reputation and most importantly a very nice bunch of people to deal with. Well done to all.
Seller
4th Apr 2025 (14 weeks ago)
G Gasparrini
Since Keelie has been the agent for the property we rent we have been able to get any issue sorted in no time. She is very professional and prompt to give support.
Tenant
28th Mar 2025 (15 weeks ago)
D Tabatabie
We had some high and lows with Keys, but since Keelie has joined the team and has taken charge of our house everything is starting to turn around. She is attentive, professional, quick and caring, she does her best to help us sort out any issue. It is often underestimated how much a single employee can make a difference, and Keelie has made all the difference in the world. Once again, thank you Keelie.
28th Mar 2025 (15 weeks ago)
T Vuong
Overall great experience and trustworthy Estate Agent compared to others....though the bar is perhaps not high right now in London/Surrey. Team were prompt with responding to queries but some wider issues would be good to address re customer service but this is perhaps an issue for Freeholder.
20th Jul 2024 (11 mo. ago)
R Rodriguez
I am extremely happy to their service. Take actions and response quickly .They help you to meet your needs .Honestly I was stress free finding our new place. Thank you so much Jake .youre the best!
Tenant
9th Jul 2024 (1 year ago)
L Jokubauskaite
I was a tenant with Keys Residentials for almost 6 years before I finally bought my own property. Throughout my time with the estate agency, I had an exceptional experience. Any issues I had with the property were addressed and resolved promptly. I want to express my immense gratitude to Natalie, who consistently demonstrated her commitment to resolving all the issues with dedication and efficiency. Natalie consistently went above and beyond to ensure that every issue I faced was dealt with to a high standard, whether it involved coordinating repairs or addressing other concerns. Natalie's exceptional service and dedication made my experience as a tenant truly outstanding.
Tenant
18th Jun 2024 (1 year ago)
R S
I recently let my property with Keys after a frustrating experience with hello neighbor. Unfortunately I fell hook line and sinker for the 'larger agent's' promise of applicants waiting to see my property, even before it had even been marketed, which obviously turned out not to be true. After several frustrating weeks I decided to try elsewhere which is when I walked into Keys Residential where I was pleasantly surprised to be told the truth, even though it was that my property had been overvalued. They gave me an honest valuation and found me some tenants within a fortnight. They have been honest, informative and extremely supportive throughout the whole process and I would highly recommend them if, especially if you're tired of the typical 'larger' agents.
Landlord
31st May 2024 (1 year ago)
H Flower
Natalie provided me with the support and assistance I needed. I have never rented a property before and she held my hand throughout the process of which I was dreading and made the experience stress free.
Tenant
31st May 2024 (1 year ago)
J d
Natalie has provided me with outstanding service. I have entrusted her with the refurbishment of my property and every detail was overseen perfectly. Can not recommend her service enough. Thank you !!!
31st May 2024 (1 year ago)
T Perez
I am been renting with Keys Residential for over 7 yrs and the service is outstanding. Any problem reported get fixed within 24 hrs. Excellent service and great staff.
Tenant
30th May 2024 (1 year ago)
W WEI
Key residential is a very poorly managed office. The communication with the landlord is appalling. In addition to that they just left number of house keys in the open drawer and not clearly labelled. This office is definitely what landlord wants to engage with as there is no professionalism.
Landlord
8th May 2024 (1 year ago)
S Kamphausen
Completely and utterly useless, dishonest and unreliable.
Stephan Kamphausen
21st Feb 2024 (1 year ago)
L Lo
Incredible service, the most genuine agent I ever dealt with.
16th Feb 2024 (1 year ago)
S Betts
Found Keys to be totally unprofessional and unethical to deal with - to the extent I am about to lodge a formal complaint. Zero accountability or responsibility and the director, Dean, simply refused to deal with issues raised, preferring to sweep them under the carpet in the hope they would just go away. My property has been left with numerous repairs that Keys are refusing to attend to on the basis I have decided to take my business elsewhere. If you're looking for a managing agent, do yourself a favour, stay away from Keys and go see Fuller Gilbert instead. I have never experienced such poor service!
Landlord
4th Dec 2023 (1 year ago)
H assi-syan
The staff are very friendly & approachable.
They response to emails on the same day, if within office hours.
I got my deposit back within a couple of days.
I would definitely recommend them.
Thank you
Tenant
29th Nov 2023 (1 year ago)
Carlito
Just wanted to let renters know that Keys Residential have been very good. Any and all issues with our property have been dealt with ASAP and kind and friendly staff!
Tenant
15th Oct 2023 (1 year ago)
A Browell
The Team at Keys Residential has managed my property for me for many years dealing with all updates, repairs and problems efficiently. They have catered for all my tenants fairly and patiently even when the tenants have been difficult in the extreme!
I have no hesitation in recommending Keys and were I not selling my house I would be using them still. Thank you Keys
Landlord
11th Aug 2023 (1 year ago)
L Forsyth
In the years I have been a Tennant with Keys Residential, I have dealt with Megan Bickell. I can honestly say that I have always found her to be extremely professional and efficient whilst showing great understanding and kindness to me as a Tennant. I am very grateful to her for all the help she gave and the speed with which she dealt with any issues. She is, without doubt, a huge credit to your company, thank you Megan
Tenant
8th Aug 2023 (1 year ago)
M Choi
Key Residential exemplifies professionalism, efficiency, and exceptional customer service. Their service is unparalleled, and I highly recommend them to everyone.
21st Jun 2023 (2 years ago)
A koleci
Hello , all I have to say its very helpful
And amazing
Specially Jade
She have helped me from the beginning get everything done in time ,
I recommend them to everyone
I have to thank Jade for her help
????????????
10th May 2023 (2 years ago)
J Wheddon
Rented a property through Keys for four years. Kelly and team have always been very helpful and professional.
Tenant
28th Apr 2023 (2 years ago)
D Syan
In the estate agent market, it's hard to find a nice and professional lettings agent who treat tenants as human beings (it might found excessive until you've lived in a property managed by Foxtons). I've dealt with 4/5 lettings agents previously and Keys is definitely the best I've came across so far! Would highly recommend.
Tenant
7th Mar 2023 (2 years ago)
S Pavlevchev
Keys Residential have been very punctual and swift in resolving issues. They were always in touch and quick to react. If only all agencies were like this... I look forward to working with them again in the future. Very Very happy!
20th Feb 2023 (2 years ago)
D Adediran
Have been treated like a second class citizen by Natalie, a disgusting human being who thinks that people who receive UC don’t even deserve a home. So unprofessional it’s unreal, I’m actually a single mother going through a really hard time mentally and Natalie has very kindly torn my confidence to shreds. Would suggest some staff training on how to be a decent human being.
30th Jul 2022 (2 years ago)
G Crowley
We are new tenants with Keys Residential and the service so far as been second to none. There were a couple of teething issues in the first 2-3 weeks of moving in and they have been super responsive and helpful. We cannot fault the service they are providing. In contrast, we have just moved out of a property managed by a large 'high end' agent and we moved out because we were fed up of paying so much money for such a poor experience. Thank you Keys Residential.
Tenant
25th Feb 2022 (3 years ago)
M Me
Refrain, refrain, refrain. All they so is take the landlord's money and do little if any management. If you are a landlord stay well away. Do yout research and also note all hidden costs that are all passed on to you. I would also be wary of the many positive comments I see online, seems to me they do an active job in managing their reviews to artificially increase their ratings.
Landlord
30th Nov 2021 (3 years ago)
G Sierra
Good!
19th Oct 2021 (3 years ago)
F Teichmueller
We rented a property through Keys but unfortunately had to leave after only 4 months as we moved to another area. Throughout our tenancy and the move-out process the team at Keys was super understanding, proactive in trying to find new tenants and very reasonable in the move-out. Best agency I've dealt with in 10+ years in London.
Tenant
8th Jun 2021 (4 years ago)
M Churn
Keys Residential has looked after my property for many years as I live overseas. Congratulations to Andrew and his Team for the professional service.
Landlord
9th May 2021 (4 years ago)
M ko?tunowicz
Rented a property through Keys over couple of years. Really happy with Andrew who managed our account. No issues with recovering the deposit.
Tenant
22nd Feb 2021 (4 years ago)
M Dimitrova
Our property has been managed by Keys Residential for the past 1 year and I cannot recommend mire their property management department, in particular Kelly. Kelly was extremely helpful and responsive throughout our tenancy and all our maintenance issues were resolved as soon as reported. Our end of tenancy/deposit release process was speedy and efficient, with great communication from Kelly. By far Kelly has been the best property manager we have been dealing with in London, anyone who has her as a property manager is in good hands. Big thank you to Kelly and Keys Residential.
Tenant
26th Oct 2020 (4 years ago)
G Conneely
I have been a landlord client of Keys for many years and have had a reliable and valuable service throughout that time. I cannot imagine using anyone else for my rentals
Landlord
30th Jul 2020 (4 years ago)
J Murphy
Smooth move and great communication with all questions in week 1.
23rd Jul 2020 (4 years ago)
????
Kind staffs
28th Feb 2020 (5 years ago)
A Tarajko
I have been tenant with Keys Residential for the last five years with a little break. I must say I couldn’t find any better lettings agency. The whole team is so friendly and professional. Natalie is amazing person always smiling with positive approach and huge experience. She makes the entire process so smooth and straightforward. Heidi is looking after the property I’m renting with my family now and from the day one she has been brilliant. With her empathy always happy to help and very efficient dealing with any issues. I can highly recommend Keys Residential.
Thank you Natalie & Heidi!!
Tenant
28th Nov 2019 (5 years ago)
K Sabanova
We have been tenants for almost five years and can absolutely recommend Keys Residential. They were always on time to respond and deal with any issues.Andrew is a great man who knows what, when and how things to happen!Heidi has done excellent job as well! They're a pleasure to deal with.Highly recommend Keys Residential !!!
Tenant
14th Sep 2019 (5 years ago)
B Decker
My family and I have rented several properties in the UK. Our best experience as a tenant has been with Heidi Ansell at Keys Residential. She and her dedicated team have worked tirelessly to address issues both big and small in a timely manner. I would not hesitate to recommend their estate agency to others because of their honest, kind and direct approach. It has been an absolute pleasure working with them.
Tenant
10th Sep 2019 (5 years ago)
S rao
I have been a tenant at Keys Residential (KR) for several years and would advise anyone not to use them. They are unprofessional and incompetent especially Natalie. She lacks basic ethics and treats the tenants especially non-white really bad. We have had several tenants complained about her behaviour prior to leaving and we experienced similar awful behaviour from her. KR gave us the check-out report of the previous tenants when we moved in to sign and then unapologetically requested and asked us to sign some check-in report they manufactured without a chance to agree on issues. This happened almost a year after moving in.
The house had lots of mould issues and they didn't even fit an CO alarm in the property for several years. we moved out after having a baby as it was unhealthy to live in. Also Landlord (who shares the same address as KR) sometimes barged in while we are in the house without advance notice! KR are always very slow to respond to repairs. I have already notified the local council and residents group of KR and the Landlord. There are many decent letting agents in the local area so I don't see why anybody wants to use them.
Tenant
10th Sep 2019 (5 years ago)
A Skobel
Few Points:
-Lettings Manage Natalie lacks communication and managerial skills in regards to communicating when setting up viewings. I was a tenant in a flat for two years, and when she set up viewings when we were leaving the flat, they were either cancelled or people showed up announced without informing us. Natalie also asked my wife to complete a viewing on her behalf as she cancelled last minute which is unacceptable. Viewings became so difficult that I explained to her that viewings needed to be arranged when we were not at home.
-We received authorisation from the letting agent when we first moved in the flat that we would be allowed to clean the flat ourselves when we moved out, instead of paying an extortionate amount of money from Key's contracted cleaners of £250+. Natalie tried to charge us for a small cleaning fee of £90 (despite the check out inspector telling us the flat was cleaned better then cleaners doing it) and then delayed giving our deposit back to us.
-I am sure Natalie will post a response on here, but just be aware when you do work with her, that others have posted similar complaints about her in the past, mainly about her lack of communication.
Tenant
5th Sep 2019 (5 years ago)
Z Ahmed
I have been associated with Keys Residential for over 20 years as a landlord. I have always found them to be professional, extremely helpful and offer efficient service at all times. I would highly recommend them.
Landlord
26th Aug 2019 (5 years ago)
S Simon
Have been a tenant with Keys Residential for 2 years. Heidi from Keys Residential has been very professional and helpful throughout our stay. She always paid prompt attention when there was any concern during our stay. I would like to thank you Heidi for being so professional and making our stay so comfortable.
Tenant
11th Jul 2019 (6 years ago)
N Sanders
I've always found Keys Residential very reliable and professional . They concentrate on lettings so know the business inside out . A special mention to Heidi Ansell who was always completely professional and dealt deftly and speedily with any issues that arose . If you choose Keys Residential you will be in safe hands . All the staff I dealt with were great .
4th Jul 2019 (6 years ago)
L Heseltine
Keys Residential (under different names) managed our property since 2000 until its sale in 2018. During all of those years we were resident overseas within different time zones. However, they always responded promptly to our queries, kept us informed re tenancies and any issues, and resolved problems quickly ad efficiently. We would definitely recommend them
Landlord
29th Jun 2019 (6 years ago)
J Williams
We have been tenants at a property run by Keys Residential for the last 5 years. They have been extremely professional and efficient throughout our stay in that property. Any problems were dealt with promptly and efficiently, and they always took a very pragmatic approach to getting problems fixed. Thank you to Andrew and Christian for always being so pleasant to deal with!
Tenant
5th Jun 2019 (6 years ago)
M Choomka
Excellent services received for the last 7 years from day one. Friendly, supportive, dedicated and lovely team. Always attentive to any of our concern and solution was always received quite promptly. They deliver what they have promised from right at the beginning. WELL DONE and THANK YOU for all your support. Mohammad & Nezha.
25th Apr 2019 (6 years ago)
F Watson
We cannot recommend Keys Residential highly enough. From our very first engagement with them they have been helpful, professional, efficient, friendly and quick to respond. They dealt with small maintenance issues promptly and without any fuss and they addressed additional requests without hesitation. Nothing was too much trouble. Their communication was always excellent. They took all the stress out of letting our property and we had complete faith in their ability to handle any problem. We would certainly use them again.
Landlord
28th Mar 2019 (6 years ago)
S Afzal
My experience with Keys Residential has been extremely positive. Natalie is amazing at her job! Very friendly, proffessional and pro-active. She has dealt with issues incredibly promptly and efficiently (keeping me up-to-date throughout).
Andrew is great too,polite and eager to help. As a tenant I feel in safe hands.
Highly recommend Keys Residential.
Tenant
21st Mar 2019 (6 years ago)
N Jayatissa
I am a landlord with Keys and they always deliver a professional and friendly service.
Heidi and Andrew have been great and I would highly recommend Keys as a Agent to rent your home.
Landlord
21st Mar 2019 (6 years ago)
R Brauer
Have been a tenant for over 10 years and very pleased with Key Residential. Heidi, Andrew and the rest of the team, are always professional, curteous and prompt in responding to any queries over the years. I would thoroughly recommend their services.
Tenant
17th Mar 2019 (6 years ago)
C Salisbury
I am a landlord and use their management service. They are excellent and I would recommend them- they are brilliant, friendly, professional and very efficient. They communicate frequently and offer a great service to landlords.
Landlord
14th Mar 2019 (6 years ago)
V Renuhausay
During the time I have dealt with Keys Residential in New Malden I have always had prompt efficient service especially from Heidi Ansell who is always so positive and friendly and now Christian Dorfman, who, like Heidi, responds to emails immediately and follows through at a fast pace. I am a tenant and feel in safe hands with this team.
Tenant
7th Mar 2019 (6 years ago)
R Sanghavi
Been with Keys for the last 6 years now, Heidi is amazing - very easily reachable and any issues are dealt with quickly. Would recommend their services. Keep going Keys!
7th Mar 2019 (6 years ago)
K B
Fantastic service from Heidi and the wider Keys team. Nice people, friendly and very professional in all aspects of lettings and management. Highly recommended!
6th Mar 2019 (6 years ago)
R Curry
We rented a property in New Malden through Keys for 2 years and have only the highest recommendations to share.
Heidi was always incredibly helpful, on the ball and we always felt supported and secure with her as our manager.
Our sincerest thanks to Heidi and the team at Keys.
Richard & Polly
Tenant
4th Mar 2019 (6 years ago)
O Leigh
I've been with keys as a tenant for 3 years now, they really are a lovely friendly helpful team of people who've always responded quickly and well to any correspondence, they also have a great efficient team of maintenance people who are over straight away to fix any problems for us. Of all the 15 years and many places around London I have rented Keys are the best by far!
Tenant
1st Mar 2019 (6 years ago)
I Renshawe
I can say only positive things about my experience with Keys Residential. I have been a tenant for the past few years, and my contact, Heidi, has always been friendly and thoroughly professional. Issues are dealt with swiftly, and my family and I always feel cared for, which is sadly not often the case when you are leasing. I am sure that landlords will feel confident that their property is in good hands too.
Tenant
28th Feb 2019 (6 years ago)
G Sadler
What a great professional service this company offer, i can not speak highly enough of Heidi, she was polite and most efficient at all times. We had a problem with one aspect of the property which Heidi sorted out with ease. 5 STAR ALL THE WAY
28th Feb 2019 (6 years ago)
F Amoodi
Management Team at Keys have been excellent to deal with.
28th Feb 2019 (6 years ago)
G Robinson
We've been tenants for almost two years and can highly recommend Keys Residential. They were incredibly quick to respond and deal with any issues in this time, and the check in / check out process was very efficient. Thanks so much to Heidi and Andrew! They're a pleasure to deal with.
Tenant
28th Feb 2019 (6 years ago)
M Vermaak
We've been tenants via Keys Residential for 2.5 years and it's been wonderful. @Heidi Ansell has been amazing in looking after us during this time. Thank you to her and the Keys Team. Looking forward to many more years 'together'
Tenant
21st Feb 2019 (6 years ago)
J Howard
Great service
I have been a tenant for 7 years now and have not had any problems with renting from keys. Problem's are always sorted out promptly, and messages are always given to the appropriate members of staff. The staff especially Heidi and Natalie are friendly and helpful and I would recommend to use this company to anyone.
Tenant
20th Feb 2019 (6 years ago)
J Sophia
It I could rate higher I would ! I have been renting a property from keys residential for just over 2 years now and from my first contact with them there service has been incredible ! When veiwing the property Natalie was amazing and very welcoming. Through the process of waiting for the paperwork to go through she kept me updated at every stage. Any problems I have had Heidi my property manager has sorted out very quickly and is always so friendly on the phone and when she comes out to do general checks ! You will always be greeted with a big smile by Heidi and she always asks how me and my son are which is loverly of her to do so ! If you are a landlord looking to rent your property or are looking to rent a property through an estate agents then keys are the place to go. Friendly and amazing team. Thankyou Heidi and Natalie !
Tenant
19th Feb 2019 (6 years ago)
B Cook
I rented a property in Teddington for just over three years, managed by Keys Residential. Natalie, Andrew, Heidi and Christian have all been excellent during the entire tenancy. Very efficient and polite, any maintenance issues/yearly inspections carried out promptly and with a common sense approach. I highly recommend them.
Tenant
19th Feb 2019 (6 years ago)
G Baslama
Good, fast and reliable service, Heidi is always ready to help
19th Feb 2019 (6 years ago)
B Dickinson
Heidi and Natalie are such a pleasure to deal with and always quick to respond to any query or mishap. Would highly recommend the keys residential team.
18th Feb 2019 (6 years ago)
V Batten
Have been renting through Keys Residential for years. Would highly recommended Hedi and all the staff there, they are very professional and any matters are addressed straight away with out any fuss.
Tenant
18th Feb 2019 (6 years ago)
J Stewart
I have been renting a property with Keys Residential since August 2018. During this time, I have found both Heidi and Natalie to be polite and, which is much more important to me, very pro-active. All my queries have been settled and I am very pleased with the Agency..
Tenant
15th Feb 2019 (6 years ago)
J Hennessy
I have been a landlord of keys for many years now. Never have they failed to deliver.
Friendly and professional service in both lettings and management departments.
Heidi & Natalie have always gone that extra mile in providing the service any landlord would expect.
Would highly recommend Keys as a Agent to rent your home.
Landlord
13th Feb 2019 (6 years ago)
J Inverno
My wife and I were tenants for 2 years at a property managed by Keys Residential.
Before signing the rental contract we were a bit concerned with the bad reviews we were finding online. Regardless of that we went ahead and signed the contract.
We are happy to say that everything went very well during our stay. We had all our issues quickly sorted with several visits from contractors when needed. We recommend Keys Residential.
Thank you Heidi and Natalie.
Tenant
18th Nov 2018 (6 years ago)
N Flix
The worst Residentials agency! Unprofessional ! I would give them one -1 star ! Never deal with this guys full of **** !
10th Oct 2018 (6 years ago)
M Jamin
Avoid if possible, should have read the reviews because it's all true. All talk no action, no respect for other peoples time and or people in general.
First person to view the flat then within 15 mins we called Natalie and the office to confirm offer. Office lady absolutely sure she'd pass on the the msg and noone else will take the flat after we called x3 through out the day.
Natalie stringing us along for a day then ghosted us!!! it's not freaking tinder mate! It'd be nice to just say NO!
Tenant
3rd Oct 2018 (6 years ago)
N kouba
I would write a book about how unprofessional this agency is, through our time in one of their flat we rented it's all talk and no action and they would get in touch just when they need something (if you need something (forget about it) they don't respond your e-mail or your calls and if you need some repair in the flat you have to beg for it .and when I say that it doesn't mean just one member of the staff is unprofessional is the whole agency Andrew, Heidi, Ann, lizzie. if can give no star I would. AVOID IF YOU CAN
Tenant
25th Aug 2018 (6 years ago)
L Wan
Time wasted, confirmed property viewing with Natalie on Saturday morning but she did not turn up, emailed her but of course no reply.
17th Aug 2018 (6 years ago)
P Conroy
We rented through Keys for 9 years, they were very responsive to maintenance issues, and their admin fees were reasonable. They were also a nice group of people to deal with.
Tenant
24th Apr 2018 (7 years ago)
Micha?
AVOID !!!
Absolutely disgraceful and being dissatisfied and disappointed. We have been dealing with Nathalie who has showed us the property and promised us to keep us on datewith that propert. The property that we were looking had some issues (apparently Tennat did extend their vacancy) and we have been informed that she will keep us on date with the progress. Every single time I had to call them to find out the status. We haven’t heard anything back from Nathalie even if told her to let us know about the status of the property as we were ready to take the property and pay the money.
Today im checking the property and it has been let to someone else.
No communication AT ALL whatsoever
Not being professional
Not updating you on status with your property, make sure you will call them with every issue.
Absolutely disappointed.
Tenant
24th Feb 2018 (7 years ago)
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